Supervision Today 8th edition Stephen P. Robbins, David A. DeCenzo, Robert M. Wolter - Solutions

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Parochialism refers toa. one’s religion.b. seeing things through one’s own eyes.c. having values and morals.d. placing importance on the quality of life.
Define ethics.
Describe why supervisors must be able to “thrive on chaos.”
Understand the concept of continuous improvement and identify its goals.
Explain why corporations downsize.
Identify the significant changes that have occurred in the composition of the workforce.
Explain the concept of e-business and e-commerce.
Describe how technology is changing the supervisor’s job.
Explain how globalization affects supervisors.
Explain the difference among supervisors, middle managers, and top management.
Define supervisor.
Identify the four functions in the management process.
Explain why the supervisor’s role is considered ambiguous.
Describe the four essential supervisory competencies.
Identify the elements that are necessary to be successful as a supervisor.
What is the difference between an efficient supervisor and an effective supervisor?
Why is interpersonal competence equally important in all the three main levels of management?
Describe the multi-dimensional functions performed by supervisors that demonstrate their ambiguous role.
How Motivated Am I to Manage? (III. B. 4.)
What’s My Basic Personality? (I. A. 1.)
What’s My Jungian 16-Type Personality? (I. A. 2.)
What’s My Emotional Intelligence Score? (I. E. 1.)
Develop a portfolio document on the changing work expectations between traditional supervisors and the supervisors of today. List and discuss the main changes and why they are important to the latter.How could organizations prepare supervisors to face these challenges?
If you envision transitioning into a supervisory position, what can you do to ensure you don’t end up like Tristan?
Which of the four management functions do you believe most supervisors need help with? Why do you think this is the case?
The role of supervisor can be considered a first step toward management. What are the benefits and potential disadvantages of pursuing a management career?
Develop a three- to four-page response to the following question: Are supervisors in a no-win situation in an organization?
Provide a two- to three-page write-up on an e-commerce business (e.g., Barnes & Noble or Gap) and the effect e-commerce is having on the operation of the business. Emphasize the way the business has had to change to become an e-commerce business and the benefits that have accrued. End your paper
Faced with a traumatic crisis, supervisors may be required to take some drastic measures. Identify one organization that has experienced a catastrophe. Discuss the nature of the tragedy and what the organization did to assist the affected employees.
“Supervisors that fail to plan formally are planning to fail.” Do you agree or disagree with the statement? Explain your position.
Under what circumstances do you believe goal setting would be most useful to you as an employee? As a supervisor? Explain your position for both situations.
Visit a McDonald’s restaurant and place a regular and a custom order. Record the time it takes to complete each order.Compare the two times. Discuss the time differences in terms of efficiencies of work specialization.What are the implications of this simple research for product specialization?
Discuss the pros and cons of a learning organization. Do you believe there are organizations that are better suited for a learning-organization environment? Discuss.
Given these five brief descriptions, make a recommendation on which two employees you will suggest to your boss be laid off. Discuss any other options that you feel can be used to meet the requirement of downsizing by two employees without resorting to layoffs. Discuss what you will do to (A)
Visit your campus career center and make an appointment with a career counselor. During your meeting, ask the counselor for insight on how to succeed in interviews. Focus specifically on what kinds of things campus recruiters are looking for today, how you should prepare for the interview, and what
Go to the Equal Employment Opportunity Commission (EEOC) website at www.eeoc.gov.Research the process one must follow to file an EEOC charge. Also, review the sexual harassment data and summary statistics the EEOC collects. Identify the number of cases filed during the past three years in which
An Experiential Exercise: Developing a BudgetYou’ve been asked to submit a preliminary budget for your group. Prepare a report no more than three pages long. (A) Describe in detail how you would go about this assignment.For example, where would you get budget categories? Whom would you contact?
Review the “Steps in Practicing the Skill” from the “Establishing Budgets” piece (in this chapter) to develop your personal budget. Substitute yourself for the organization/department as you develop your goals and cost estimates related to completing an A.S. or B.S. degree at your school.
Calculate your estimated grade point average this semester using expected value analysis.
“Supervisors often make decisions that are good enough, but may not be the best solution.” Build a case that presents both sides of this argument. In your discussion, emphasize when “good enough” may be appropriate, and when the “best solution” may be critical. Provide specific examples
Describe a situation in which a decision you made was influenced by availability or representative heuristics.In retrospect, provide an evaluation of how effective that decision was. Given your evaluation,are you more or less inclined to use judgmental shortcuts in your decision-making process?
An Experiential Exercise: Motivating Others After each member has presented his or her lists, the group should respond to the following questions:A. Are each individuals’ lists (Task 2 and Task 4) similar or dissimilar? What do the differences or similarities suggest to you?B. What have you
Develop a two- to three-page paper that answers the following questions: What motivates me? What rewards can an employer provide that will make me give the extra effort at work?
Go to http://www.chartcourse.com/happy-employees-make-productive-employees/. Review the article “Happy Employees Make Productive Employees.” Summarize the key points of the article and relate the focus to motivating minimum-wage employees.
An Experiential Exercise: Leadership CharacteristicsYour instructor will lead the class in a discussion of leadership characteristics based on your lists. Students will call out what they identified, and your instructor will write down the traits. When all students have shared their lists, class
Think about a person in your life (a parent, a supervisor,a teacher, etc.) who influenced you to the extent that you enthusiastically gave 110 percent.Describe the characteristics of this individual. Pick one of the contemporary leadership theories in this chapter and relate your list to the model,
Develop a two- to three-page report describing what you can do to improve the likelihood that your verbal communications will be received and understood as you intended them to be.
List the common communication shortcuts you use in text messaging or e-mails. Identify fifteen acronyms and describe what they mean. How and when would these acronyms be used appropriately? What barriers might these acronyms create for a user? A receiver? Someone unfamiliar with texting?
An Experiential Exercise: Building Effective Work TeamsThis exercise is designed to allow class members to (a) experience working together as a team on a specific task and (b) analyze this experience. Teams will have forty-five minutes to engage in Steps B and C. The remaining time will be used for
An Experiential Exercise: The 360-Degree AppraisalDevelop a fifteen-minute presentation about the purposes of the performance management systems, who benefits,the basic six steps, the difference between relative and absolute standards, possible distortions, and the 360-degree appraisal system.
Develop a two- to three-page paper describing the relationship that exists between the job analysis and the performance evaluation. Cite specific examples where appropriate.
Conduct an Internet search for articles providing data on the pros and cons of using a 360-degree performance appraisal in an organization. Summarize the articles and end the paper with your beliefs on whether 360-degree evaluations should be used in all organizations.
Some medical experts believe that regular daily exercise results in better health, improved conditioning,and greater tolerance of stressful situations.What would you think about being employed by a company that required you to work out daily on company time? Do you think this would help or hurt the
An Experiential Exercise: Health and SafetyGroups will role-play this case for the class, and then discuss what the supervisor should do and how the supervisor should respond. Specifically, groups will discuss:A. What should Chris do?B. What advice would you give Chris?C. How should Chris respond
Visit OSHA’s website (www.osha.gov). Go to a page that discusses a news release on something OSHA is doing. Provide a two- to three-page summary of the news release;focusing on what OSHA is intending to do, its effect on workers, and its effect on supervisors.
Stress management programs are available, but many employees may choose not to participate. Although they may need stress management now more than ever, few employees want to admit that they’re stressed. In a two- or three-page paper, discuss what a supervisor can do about this paradox and
1. What do you think about Warren’s approach to controlling employee healthcare costs? Do you agree with it? Why or why not?2. What benefits or drawbacks are there to this type of wellness program for employees and the company?3. Research company wellness programs. What types of things are
An Experiential Exercise: Negotiating a Raise Break into pairs for this role-play exercise. One person will play the role of Terry,the department supervisor. The other person will play Dale, Terry’s boss.Take up to fifteen minutes to conduct your negotiation.When your negotiation is complete, the
Do some research on male versus female conflict handling styles. Provide a two- to three-page summary of what you’ve found. Here are two guiding questions: Do women and men handle conflict differently? If so, what are the implications of your findings for supervisors?
Develop a paper arguing the pros and cons of the employment-at-will doctrine from the supervisor’s perspective. After presenting both sides of the issue, select the side you support and describe why.
1. Where did this conflict originate?2. What type of conflict resolution is called for int his case?3. What would you suggest is a good first step for the supervisor to do in this case?
An Experiential Exercise: The Space Cowboys CompanyGroups will act as an outside consultant to help the Space Cowboys Company in their reorganization plan.A. Divide into groups of five to seven and take the role of consultants.B. Each group should identify the forces necessitating the change and
Describe a significant change event you experienced(going from high school to college, changing jobs,etc.). How did you prepare for the change? What fears did you encounter and how did you overcome those fears? Knowing what you know now about the change, what would you do differently today that you
Business programs have traditionally focused on developing rationality. They haven’t emphasized creativity. That may be a mistake. In two to three pages, describe how you would change the business curriculum to promote student creativity.Specify the kinds of courses or activities that you think
Given your career aspirations, might you join a union? Why or why not? Explain.
“An employer might not want to stifle a union organizing effort. In fact, an employer might want to encourage employees to join a union.” Do you agree or disagree with this statement? Explain your position.
An Experiential Exercise: Handling a GrievanceForm groups of three. This role-play requires one person to play the role of the HR director (Chris), another to play the role of the employee (Pat), and a third to play the role of the union steward (C. J.). Each group member should read the scenario
In a two- to three-page report, discuss the pros, cons, and class perceptions of what it would be like to work in a unionized environment. Would you consider working in such an environment? Why or why not?
Visit the AFL-CIO’s website (www.aflcio.org). Research and summarize two current union issues the AFL-CIO is working on/supporting legislation for. End your report with your support for or against the union perspective.
1. What are some of the reasons people at Crystal may resist this change?2. What actions might you suggest for helping the Crystal Company deal with the changes in a positive manner?3. How might this new product development be turned into a case of innovation?
1. What type of departmentalization is evident in the employee grouping of Sarah’s department? Cite specific examples to support your point of view.2. What are the strengths and weaknesses of this grouping?
1. What are some of the reasons that a union is attempting to organize at Faragut Services?2. What things might Faragut Services do to prepare for the organizing effort?3. If you were a supervisor at Faragut Services,what would you do? Explain.
1. What do these new supervisors need to know about labor relations and the collective bargaining process?2. Describe the various roles a supervisor may have in labor matters (e.g., organizing drives,negotiations, contract administration).
What is the objective of collective bargaining?
Describe the collective bargaining process.
What is collective bargaining? How widely is it practiced?
How do union shops and agency shops differ?
What is the process for establishing a union as the legal collective bargaining representative for employees?
Explain the appeal of unions to employees.
What three pieces of legislation have been most important in defining the rights of management and unions? Provide the highlights of each.
1. Why do you believe most of Kathy Wilson’s employees were resistant to the move? Describe the factors leading to this resistance.2. Assume that you are Kathy Wilson and it is spring 2003. You don’t want to lose any of the skilled and talented people you have on your staff. What specific steps
Do you think changes can occur in an organization without a champion to foster new and innovative ways of doing things? Explain.
What happens if an attitude change is not refrozen?
Why should supervisors be concerned with an employee’s work-related attitudes?
How can building trust lessen change resistance?
How does an employee’s perception relate to his or her resistance to change?
What signals or cues might tell you that an employee is resistant to a change you’re planning to implement?
Describe the traditional model of the change process.How does it differ from the contemporary view of change?
Give several examples of environmental forces that might affect supervisors and require changes in a department.
1. Was it appropriate for hospital administration to discipline the doctors and nurses for behavior that occurred outside the hospital environment? Why or why not?2. Was this case an example of effective discipline? Why or why not?
Assume you found an apartment that you wanted to rent and the ad said:“$550/month negotiable.” What could you do to improve the likelihood that you would negotiate the lowest possible price?
Why is discipline not always the best solution?
Why is it important to document any disciplinary action you take against an employee?
“A good supervisor will never have to use discipline.”Do you agree or disagree with this statement? Discuss.
How do you assess another person’s power in an organization?
Can an organization be free of politics? Explain.
What is a devil’s advocate? How does a devil’s advocate produce conflict in a department?
When should you avoid conflict? When should you seek compromise?
What is conflict management?
How can conflict benefit an organization?

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Supervision Today 8th edition Stephen P. Robbins, David A. DeCenzo, Robert M. Wolter - Solutions

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