Supervision Today 7th Edition Stephen P. Robbins - Solutions

A condition in which an accident is about to happen is calleda. an OSHA violationb. imminent dangerc. serious injury or deathd. none of the above
Describe the purposes of employee assistance and wellness programs.
Explain how a supervisor can create a healthy work site.
Define stress.
Explain what supervisors can do to prevent workplace violence.
Describe the leading causes of safety and health accidents.
Describe what supervisors must do to comply with OSHA record-keeping requirements.
Explain what punitive actions OSHA can impose on an organization.
List the enforcement priorities of the Occupational Safety and Health Administration (OSHA).
Discuss the supervisory effects of the Occupational Safety and Health Act.
What are the legal issues Martin and other supervisors need to consider in conducting performance appraisals? Develop a list of guidelines Bill could follow to avoid legal problems.
What could Bill do to improve the performance evaluation process in his store?
What are some of the benefits Bill Martin’s employees get from their performance reviews? What are some drawbacks?
Why do you think Bill Martin is so concerned about his meeting with his area manager? Should he change the rating methods he uses to evaluate his employees?Why or why not?
Do you believe employee counseling is preferable to disciplining employees? Support your position.
What is a 360-degree appraisal? What are the advantages and disadvantages of using this method of appraising?
What can a supervisor do to minimize distortions in the appraisal process?
Would human errors in the appraisal process be eliminated in small organizations where one person does all the appraisals? Explain.
Compare written essay appraisals with BARS appraisals.
If appraising behaviors are superior to appraising traits, why do you think so many organizations evaluate their employees on criteria such as effort, loyalty, and dependability?
Contrast intrinsic and extrinsic feedback.
What is the relationship between goal setting and performance appraisal?
Contrast the advantages of supervisor-conducted appraisals, self-evaluations, and peer evaluations.
Why, in your opinion, do many supervisors dislike or even avoid giving employees performance feedback?
An emphasis on encouraging training and development efforts in a situation in which an employee’s unwillingness or inability to perform his or her job satisfactorily is either voluntary or involuntary is descriptive ofa. performance feedbackb. employee counselingc. 360-degree appraisald.
Which one of the following is not a recommendation for overcoming performance appraisal hurdles?a. Use single ratersb. Use behaviorally based measuresc. Rate selectivelyd. Train appraisers
Central tendency isa. rating others in a way that gives special consideration to qualities that appraisers perceive in themselvesb. a tendency to rate an individual high or low based on the impression of some specific factorc. assigning all ratings as averaged. none of the above
The type of performance appraisal error that overstates or understates performance based on the rater’s value system is calleda. similarity errorb. recency errorc. halo errord. leniency error
Which one of the following is not an absolute-standards measurement?a. Group-order rankingb. Critical incidentc. Checklistd. Adjective rating scale
The type of appraisal method that involves a narrative of an employee’s strengths, weaknesses, past performance, potential, and suggestions for improvement is thea. critical incidentb. written essayc. checklistd. behaviorally anchored rating scale
Self-generated feedback about one’s performance is best referred to asa. extrinsic feedbackb. supervisory feedbackc. intrinsic feedbackd. self-performance feedback
Which one of the following is not a component of an effective performance appraisal system?a. Feedbackb. Developmentc. Salary increased. Documentation
Describe the purpose of employee counseling.
Describe what is meant by the term 360-degree appraisal.
List human errors that can distort performance appraisal ratings.
Contrast absolute and relative standards.
Identify the three most popular sets of criteria that supervisors appraise.
Describe key legal concerns in performance appraisals.
Differentiate formal and informal performance appraisals.
Describe the three purposes of the performance appraisal.
What is the supervisor’s role in gaining external support for teams?
How do you build trust in a team?
Contrast a team’s purpose and its goals.
What skills do all teams need to perform effectively?
Compare a pseudo team with a real team.
Explain the increasing popularity of teams.
Why can’t formal systems be designed to completely eliminate the need for informal groups?
Do cohesive groups always outperform less cohesive groups? Explain.
Give examples of low performance-related norms.
How do norms affect the behavior of employees?
Why are teams central to continuous-improvement programs?a. They allow for specific goals to be set.b. They provide a natural vehicle for employees to share ideas and implement improvements.c. They allow for greater efficiencies and better use of resources.d. They promote workforce diversity.
Which one of the following is not an obstacle to effective teams?a. Lack of trustb. Lack of infightingc. Lack of external supportd. Weak sense of direction
Becoming a “free rider” in a group is frequently calleda. social loafingb. social normingc. social work teamsd. none of the above
A potential team is one thata. represents a group of individuals who interact primarily to share information and make decisionsb. is heavily influenced by negative synergyc. is moving in the right direction but is not quite there yetd. has a set of common characteristics that lead to consistently
An emergent leader is one whoa. develops group norms for the group to followb. establishes group goals to be achievedc. develops group cohesivenessd. leads without having formal authority in the organizatio
Which one of the following is not a reason people join groups?a. Self-esteemb. Securityc. Moneyd. Power
Acceptable standards that are shared by team members are calleda. behaviorsb. organization culturec. normsd. work rules
Two or more interacting and interdependent individuals who come together to achieve a particular objective are called aa. teamb. groupc. task forced. all of the above
Describe the role of teams in continuous-improvement programs.
List actions a supervisor can take to improve team performance.
List the characteristics of real teams.
Identify three categories of teams.
Explain what a supervisor can do when group norms are hindering department performance.
Describe who is likely to become an emergent leader in an informal group.
Explain the relationship between cohesiveness and group productivity.
Define norms.
Contrast a group and a team.
As a supervisor, what suggestions would you offer to improve the communication between groups?
How did the employee roles from the combined organizations impact the communication process?
Although not a “different language” per se, how might the language of the functional areas within the organization have interfered with communication?
What barriers were there to communication between the employees of General Mills and Pillsbury?
Why are feedback skills so important to a supervisor’s success?
Contrast passive and active listening.
Do you believe that supervisors can control the grapevine? Explain your position.
What use, if any, can the grapevine serve? Provide a specific example.
How can nonverbal messages be powerful communicators?How can supervisors use nonverbal messages to their advantage?
“Do as I say, not as I do.” Analyze this phrase in terms of supervisors being effective communicators, and in terms of its effect on credibility and trust among the supervisor’s employees.
Which type of communication method do you prefer to use at work when sending a message to someone else? Why? Do you have the same preference when messages are being sent to you? Explain.
When is a written communication preferable to an oral one? When is it not preferred?
Why isn’t agreement necessarily a part of good communication?
“Everything a supervisor does involves communicating.”Build an argument to support this statement.
A technique to make people more open and self-expressive is calleda. feedback trainingb. assertiveness trainingc. grapevine trainingd. communications training
Which one of the following is not a recommendation on giving effective feedback?a. Keep feedback personalb. Focus on specific behaviorc. Keep feedback goal orientedd. Make feedback well timed
The most crucial linkage in communications isa. agreementb. constraining emotionsc. feedbackd. tailoring language to the receiver
Active listening is best described asa. agreeing with what the sender communicatesb. asking lots of questionsc. concentrating on what’s being communicatedd. providing a lot of feedback
Which one of the following is not regarded as a barrier to effective communication?a. Agreementb. Languagec. Perceptiond. Emotions
The emphasis one gives to words or phrases is calleda. verbal intonationb. body languagec. the grapevined. feedback
The conversion of a message into symbolic form is commonly referred to asa. the messageb. feedbackc. encodingd. a symbol
Effective communication does not includea. transference of meaningb. agreementc. a sender and a receiverd. feedback
Explain the behaviors necessary for providing effective feedback.
List the requirements for active listening.
Describe techniques for overcoming communication barriers.
List barriers to effective communication.
Explain how electronic communication affects the supervisor’s job.
Contrast formal and informal communication.
Define communication and the communication process.
“Given the emphasis on caring for employees, women may be more effective supervisors.” Do you agree or disagree? Support your position.
What role do credibility and trust play in leadership?
How could a professor apply situational leadership with students in a classroom setting?
How can supervisors be both flexible and consistent in their leadership styles? Aren’t these contradictory?Explain.

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Supervision Today 7th Edition Stephen P. Robbins - Solutions

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