Supervision Today 8th Edition Stephen P. Robbins - Solutions

What constitutes sexual harassment? Describe how supervisors and their companies can minimize the occurrences of sexual harassment in the workplace.
Compare and contrast between on-the-job and offthe-job training.
How reliable are stress interviews in assessing the interviewees’ ability to cope at work?
How does a particular location influence employment planning?
True or false? Those left in an organization after other workers have been laid off often experience similar feelings of frustration, anxiety, and loss.
Which of the following situations can lead toward sexual harassment?a. Something of a sexual nature creates an intimidating or offensive work environment.b. Something of a sexual nature interferes with an individual’s work.c. Something of a sexual nature adversely affects an employee’s
Nonfinancial rewards designed to enrich employees’ lives are calleda. compensation administration.b. legally required perks.c. perquisites.d. employee benefits.
The process of determining a cost-effective pay structure is calleda. compensation administration.b. financial reward package.c. human resource management.d. human resource inventory.
True or false? Interviewers tend to give more weight to negative information than to positive information from a job candidate.
Validity meansa. consistency of measurement.b. equal employment opportunity for protected group members.c. a proven relationship exists between a selection device and some relevant criterion.d. all of the above.
Which one of the following is not a traditional recruiting source?a. Internal searchesb. Cyberspace recruitingc. Employee referralsd. Advertisements
Employer action to make an active effort to recruit, select, and promote protected group members is calleda. equal employment opportunity.b. effective supervision.c. human resource management.d. none of the above.
Explain what is meant by the terms sexual harassment and layoff-survivor sickness.
Describe the goals of compensation administration and factors that affect wage structures.
Identify various training methods.
Describe the selection devices that work best with various kinds of jobs.
Explain the importance of validity and reliability in selection.
Contrast recruitment and downsizing options.
Discuss the influence of government regulations on human resource decisions.
Describe the human resource management process.
If you were asked to group employees and activities in the bookstore in the most efficient manner from a customer (student) standpoint, what would that grouping be like? Explain your position.
What are the strengths and weaknesses of this grouping?
What type of departmentalization is evident in the employee grouping of Sarah’s department? Cite specific examples to support your point of view.
How do these volunteers fit into an organization’s structure? Take each of the basic organizing concepts and discuss how they would affect this structural approach.
Describe the organizational structure of a small business. What happens to the structure during periods of organizational growth as compared to periods of economic slowdown?
Visit a McDonald’s restaurant on a weekday around noon. On your first order, ask for a Big Mac or Quarter Pounder with Cheese. Record how long it takes to have your order filled. Leave, and return to the counter. On your second order, order the Big Mac or Quarter Pounder with (a) no lettuce,
What’s the Right Organizational Culture for Me?(III. B. 1.)
What Type of Organization Structure Do I Prefer?(III. A. 1.)
What’s My Preferred Type of Power? (II. C. 2.)
How Power Oriented Am I? (II. C. 1.)
What are the advantages of empowerment for organizations?
What types of environment work best for centralization and decentralization?
What contributes to the duplication of effort in a divisional structure?
Allocating duties and assigning authority to others is calleda. efficient management.b. delegation.c. responsibility.d. leadership.
A written statement of the duties, working conditions, and operating responsibilities of a job is called aa. work plan.b. goal-setting plan.c. job description.d. benchmark.
An organization that has developed the capacity to adapt to change continuously is called a _______organization.a. learningb. boundarylessc. functionald. work process engineering
An organizational structure that consists primarily of workgroups is called a _____ structure.a. functionalb. team-basedc. matrixd. divisional
Which of the following is not one of the ways an organization can group its employees?a. Functional departmentalizationb. Product departmentalizationc. Service departmentalizationd. Customer departmentalization
The control a supervisor has over individuals outside his or her own direct area is calleda. responsibility.b. power.c. centralization.d. functional authority.
Reporting to one and only one boss is commonly referred to asa. unity of command.b. span of control.c. chain of command.d. none of the above.
The process of breaking down a job into a number of steps that are completed by different individuals is calleda. span of control.b. work specialization.c. chain of command.d. workforce diversity.
Identify the four-step process of delegation.
Explain the concept of a learning organization and how it influences organizational designs and supervisors.
Describe how flatter organizational structures can be beneficial to the organization.
Explain why organizations are becoming increasingly decentralized.
Contrast line and staff authority.
Explain how the span of control affects an organization’s structure.
Describe why work specialization should increase economic efficiency.
Define organizing.
What steps do you believe Heather should take with Sonja? With Cliff? With Cindy?
As supervisor, what should Cliff have done when it became apparent Sonja was overstepping her authority during the meeting with Cindy?
Outline the specific steps Cliff should have taken with Sonja prior to their meeting with Cindy to ensure the meeting went smoothly with no surprises.
How would you suggest using schedules and budgets in the planning process for the Mailing Place?
Describe two options for handling the staffing levels for this new line of work. What issues and complications are likely to surface with the new amount of work for Jill’s department?
List and describe the planning elements that Jill needs to consider in preparing for this new line of work.
Assuming the role of a supervisor of a manufacturing concern, provide a brief statement of your balanced scorecard that builds around internal processes as the overriding strategy.
How Involved Am I in My Job? (I. B. 2.)
How Satisfied Am I with My Job? (I. B. 3.)
How Good Am I at Personal Planning? (I. E. 3.)
What Time of the Day Am I Most Productive? (I. E. 2.)
Are intrapreneurs a natural phenomenon, or can they be nurtured?
Why do you think that management by objectives is difficult to embrace among many organizations?
Describe the programs involved when a university constructs a new building as part of its campus expansion.
A document that identifies the vision of the organization and describes the goals and operations of the business is called aa. business plan.b. strategic plan.c. tactical plan.d. code of ethics.
The following descriptors are consistent with which type of person: bold, innovative, taking initiatives, and risk-taking?a. Top managersb. Entrepreneursc. First-line supervisorsd. Charismatic leaders
The longest length of time it takes to complete a project in the shortest amount of time is called thea. PERT chart analysis.b. Gantt chart perspective.c. activity analysis.d. critical path.
A diagram that depicts the sequence of activities needed to complete a project and the time or costs associated with each activity is called aa. Gantt chart.b. PERT chart.c. load chart.d. critical path chart.
A broad guideline that defines limits within which supervisors must stay is called aa. procedure.b. rule.c. policy.d. code of ethics.
The philosophy and measurement process that attempts to “design in” quality is calleda. Six Sigma.b. benchmarking.c. work process engineering.d. kaizen.
When a company searches for the best practices among competitors, this is calleda. strategic planning.b. benchmarking.c. work process engineering.d. all of the above.
Planning that covers the entire organization in establishing the overall goals is calleda. tactical planning.b. long-term planning.c. strategic planning.d. organizational planning.
Define entrepreneurship and explain how it affects supervision.
Describe the four ingredients common to goal-setting programs.
Explain the information needed to create a PERT chart.
Describe the Gantt chart.
Contrast policies and rules.
Identify what is meant by the terms benchmarking, ISO 9000 series, and Six Sigma.
Describe how plans should link from the top to the bottom of an organization.
Is it ethical for one company to receive funds to move into an area when other companies struggle to keep jobs from going offshore or from being lost to automation?
How should Marilyn reply to the recruiter who is asking her to come in for an interview? Does this constitute an ethical decision for her?
What is Marilyn’s responsibility to her present employer regarding her knowledge that several employees are planning to seek positions with the new company?
If Julie opts to spend the weekend with her family what should she expect in terms of workplace reaction and how should she prepare to defend her family-oriented ethical decision?
If Julie spends the weekend working, should she later initiate an executive discussion of the bank’s espoused values and principles in regard to issues of work–life balance for their employees? Support your position.
Obviously, Julie has a problem—an ethical problem.Should she spend the weekend working in her office(which the bank fully expected) or should she spend the weekend with her family (who were desperately in need of her attention)? Support your position.
From the perspectives of technological change and workforce diversity, how does globalization add to the complexity of the roles of supervisors in the modern organization?
How Committed Am I to My Organization? (III. B. 2.)
How Do My Ethics Rate? (I. D. 2.)
What Are My Attitudes toward Workplace Diversity?(I. B. 4.)
Am I Well Suited for a Career as a Global Manager?(III. B. 5.)
Am I Likely to Become an Entrepreneur? (I. E. 4.)
How do the expectations of baby boomers and Generation X in the workplace influence supervisors today?
What are the ingredients needed for kaizen?
What are the organizational implications of Hofstede’s cultural dimensions of power distance and uncertainty avoidance for supervisors and employees?
Rules or principles that define right and wrong conduct are calleda. social responsibility.b. corporate governance.c. ethics.d. all of the above.
An obligation that organizations have to pursue long-term goals that are good for society is referred to asa. social responsibility.b. social obligation.c. social awareness.d. social responsiveness.
When an organization is reducing its workforce and reshaping its operations to create a leaner organization, this process is calleda. planning.b. organizing.c. efficient operations.d. downsizing.
The composition of the workforce that includes people from all walks of life is calleda. supply of labor.b. human resource inventory.c. workforce diversity.d. the global village.
Lost productivity time as a result of employees using the Internet for personal rather than work matters is calleda. electronic commerce.b. telecommuting.c. employee theft.d. cyberloafing.
_________ refers to the full breadth of activities included in a successful Internet-based enterprise.a. E-businessb. E-commercec. Telecommutingd. None of the above
Allowing workers to work at remote sites and have them linked to the organization through some form of technology is calleda. outsourcing.b. global management.c. telecommuting.d. all of the above.

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Supervision Today 8th Edition Stephen P. Robbins - Solutions

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