Supervision Today 7th Edition Stephen P. Robbins - Solutions

Compare and contrast consultative, democratic, and free-rein styles of participative leadership.
What’s the difference between a task-centered and a people-centered supervisor? Which do you believe employees would rather work for? Why? Which would you prefer to work for? Explain.
How are technical, conceptual, networking, and human relations skills linked to effective leadership?
What is charismatic leadership? Why might high selfmonitors be more effective leaders? Discuss.
How is intelligence related to leadership?
“All supervisors should be leaders, but not all leaders should be supervisors.” Do you agree or disagree?Support your position.
Which one of the following is not a dimension of trust?a. Consistencyb. Loyaltyc. Opennessd. Risk taking
An employee who is able to do the job, but unwilling to be told by a leader what to do, would be classified at which readiness level in the situational leadership model?a. R-4b. R-3c. R-2d. R-1
A person who gives employees total autonomy to make decisions that will affect them is called a ____ leader.a. participativeb. democraticc. free-reignd. people-centered
A taskmaster is often referred to as a(n) ____ leader.a. task-centeredb. autocraticc. people-centeredd. participative
The ability to create and articulate a realistic and credible view of the future of the organization is calleda. participative leadershipb. visionary leadershipc. charismatic leadershipd. none of the above
An individual with a compelling sense of purpose that is communicated so that followers can understand is often regarded as aa. charismatic leaderb. transactional leaderc. autocratic leaderd. participative leader
Which one of the following is not regarded as a leadership trait?a. Driveb. Self-confidencec. Honestyd. Vision
The ability to influence others to act in a particular way is calleda. supervisionb. leadershipc. motivationd. all of the above
Describe situations in which leadership is irrelevant.
Explain situational leadership.
Identify and describe three types of participative leadership styles.
Differentiate between task-centered and people-centered leadership behaviors.
Describe the skills of a visionary leader.
Define charisma and its key components.
Identify the traits that may help you become a successful leader.
Define leadership and describe the difference between a leader and a supervisor.
How would Herzberg explain Caroline’s lack of passion for her job?
Explain Caroline’s behavior using the equity theory.
What motivational opportunities could Caroline expect from her bosses at the dentist office?
What can Caroline do to become more motivated about her work and overcome the reputation of being passionless about her job?
How can a supervisor enrich a job?
Identify and explain the five core dimensions in a job.
What motivational challenges does a diversified workforce create for supervisors?
Describe expectancy theory. What are the critical linkages?
What role would money play in (a) the hierarchyof-needs theory, (b) motivation-hygiene theory,(c) equity theory, (d) expectancy theory, and (e) the case of employees with a high nAch?
What does a supervisor need to do to motivate a high achiever?
What is the importance of the dual continuum in the motivation-hygiene theory?
Compare the assumptions of Theory X with those of Theory Y. Do you believe that there are types of jobs that require one focus or another? Explain.
Contrast behavioral predictions about people with an internal versus an external locus of control.
How does an unsatisfied need create motivation?
A compensation plan that pays employees on the basis of the work they did is calleda. competency-based compensationb. pay-for-performancec. compensation administrationd. none of the above
Which one of the following is not a component of the core dimensions of a job?a. Skill varietyb. Feedbackc. Autonomyd. Role identity
Which one of the following is not a direct linkage in expectancy theory?a. Effort–performanceb. Rewards–personal goalsc. Effort–personal goalsd. Performance–rewards
A person who has a compelling drive to succeed, to do something better than others, has a high ____ .a. esteem needb. need for achievementc. need for peopled. equity need
Which motivation theory is attributed to Douglas McGregor?a. motivation-hygiene theoryb. Theory X–Theory Yc. hierarchy-of-needs theoryd. none of the above
Which one of the following is not a need proposed in Maslow’s hierarchy-of-needs theory?a. safetyb. esteemc. locus of controld. physiological
Manipulative behavior based on the belief that the ends justifies the means is calleda. locus of controlb. esteemc. Machiavellianismd. risk propensity
A physiological or psychological deficiency that makes certain outcomes seem attractive is calleda. a needb. motivationc. increased tensiond. drive
Explain the effect of workforce diversity on motivating employees.
Describe how supervisors can design individual jobs to maximize employee performance.
List actions a supervisor can take to maximize employee motivation.
Identify the three relationships in expectancy theory that determine an individual’s level of effort.
Identify the characteristics that stimulate the achievement drive in high achievers.
Explain the elements and the focus of the three early theories of motivation.
Identify and define five personality characteristics relevant to understanding the behavior of employees at work.
Define motivation.
How might Scott continue to include the sales force in problem solving?
List some ways Scott can apply what he learned from this situation to continue improving the quality and productivity of sales.
How does this case illustrate any advantages or disadvantages of group decision making?
How did the initial problem definition affect the approach to, and solution of, the problem?
What was the difference in the way Scott and Perez viewed the problem in this case?
Contrast the nominal group technique and electronic meetings.
When should supervisors use groups for decision making?When should they make the decisions themselves?
Which view of ethics do you believe dominates in business firms? Justify your response.
What rationalizations do people use to justify questionable conduct?
How does escalation of commitment affect decision making? Give an example.
How might certain decision styles fit better with specific jobs? Give examples.
Calculate your estimated grade point average this semester using expected value analysis.
In which step of the decision-making process do you think creativity would be most helpful? In which step would quantitative analysis tools be most helpful?
Contrast symptoms with problems. Give three examples.
The view of ethics in which decisions are made solely on the basis of their outcomes or consequences is called thea. justice view of ethicsb. rights view of ethicsc. social obligation view of ethicsd. utilitarian view of ethics
Withholding of deferring views by group members to appear to be in agreement is calleda. minority dominationb. groupthinkc. brainstormingd. escalation of commitment
Which one of the following is a disadvantage of group decision making?a. Conformityb. Legitimacyc. Solution acceptanced. More information
A repetitive decision can be best handled bya. a nonprogrammed decisionb. a rulec. a programmed decisiond. all of the above
Mental shortcuts in decision making, in which people base their judgments on information that they have easy access to, are calleda. representative heuristicsb. escalation of commitmentc. availability heuristicsd. none of the above
People using a _______ style of decision making have a much greater tolerance for ambiguity than do those using other styles.a. directiveb. analyticc. conceptuald. behavioral
A procedure that permits decision makers to place a monetary value on various consequences is calleda. expected value analysisb. decision treec. marginal analysisd. none of the above
The first step in the decision-making process isa. collecting relevant informationb. developing alternativesc. evaluating alternativesd. none of the above
Explain three different ethical viewpoints.
List and describe three techniques for improving group decision making.
Compare and contrast group decision making and individual decision making.
Describe the two types of decision problems and the two types of decisions that are used to solve them.
Identify and explain the common decision-making errors.
Explain the four types of decision styles.
Describe expected value analysis.
List the seven steps in the decision-making process.
What can a supervisor do to minimize the problem of people trying to look good on control criteria?
How can a supervisor lessen employee resistance to controls?
Why should a supervisor control by exception?
In terms of characteristics of an effective control system, where do you think most control systems fail? Why?
What is the challenge of monitoring inventory costs?Of implementing a just-in-time inventory system?
Which type of control is preferable—preventive, concurrent, or corrective? Why? What type do you think is most widely used in practice?
What constitutes an acceptable range of variation?
Why may what we measure be more critical to the control process than how we measure it?
True or false? Employee theft is a significant problem most organizations have to deal with.
Which one of the following is not a characteristic of effective quality controls?a. Timelinessb. Reasonable criteriac. Placement on all activitiesd. Flexibility
The process of managing the entire sequence of integrated activities and information about product flows is calleda. supply chain managementb. kaizenc. value chain managementd. process mapping
A system in which materials arrive when they are needed in the production process instead of being stored in stock is calleda. work process engineeringb. just-in-time inventoryc. cause-effect diagramd. none of the above
Which one of the following is not a type of control?a. Preventive controlb. Concurrent controlc. Immediate controld. Corrective control
A ____ is a visual representation of the sequence of events for a particular process.a. flowchartb. scatter diagramc. cause-effect diagramd. control chart
Variances in performance that can be expected in all activities are called thea. measurement processb. standard deviationc. range of variationd. benchmarking
Measuring performance, comparing against a standard, and taking corrective action are all part of thea. supervisory processb. control processc. value chain processd. none of the above
Explain what is meant by employee theft and its effect on the organization.
Identify the ethical dilemmas in employee monitoring.

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Supervision Today 7th Edition Stephen P. Robbins - Solutions

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