Program Management In Defense And High Tech Environments 1st Edition Charles Christopher McCarthy - Solutions

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1.1 Visit the websites of the main standards organizations such as Biztalk(www.biztalk.org), Oasis (www.oasis-open.org) and RosettaNet(www.rosettanet.org) and produce a diagram summarizing the different parts and purposes of the different standards.Hint:As a starting point view this document:
2 What are the management issues involved with storage area networks once they have been implemented? Storage is a mess. CIOs, industry analysts and even some vendors agree that one of the biggest problems facing IT departments today is controlling and managing their data storage and retrieval.Left
1 What are the reasons for and the benefits of implementing a storage area network? Storage is a mess. CIOs, industry analysts and even some vendors agree that one of the biggest problems facing IT departments today is controlling and managing their data storage and retrieval.Left unchecked,
■ What are the meaning and relevance of different technology standards associated with the Internet?
■ How do we select the appropriate technology for our organization?
■ Evaluate the suitability of different technology components for information management.
■ Explain the relationship between software, hardware and communications components of information systems.
6 As the chairman of a committee tasked with selecting a CRM application, you have to produce a cost–benefit report for a new CRM application. Write a report detailing the benefits for an organization of your choice.
5 What management controls are necessary for the implementation of intranets to be successful?
4 You are introducing a structured approach to selecting software applications at an SME. Which controls would you implement to ensure that the most appropriate software was selected?
3 ‘Open-source office applications such as Star Office and Open Office are not likely to be widely adopted.’ Assess the future drivers and barriers to adoption and suggest to what degree the situation will have changed within the next five years.
2 Assess the advantages and disadvantages of the best-of-breed and single supplier options for enterprise resource planning systems.
1 You are an IT analyst. Write a report for business managers, explaining and making recommendations on the suitability of the on-demand approach for buying business organizations.
8 Explain the concept of supply chain management and how it can be used to improve organizational performance.
7 Explain the concept of customer relationship management and how it can be used to improve organizational performance.
6 Define e-business and e-commerce. What are the main types of applications for e-business services?
5 How would an organization select software from a particular vendor?
4 Describe the different options for obtaining software.
3 Summarize the advantages and disadvantages of open source software.
2 Describe the main functions of operating systems software.
1 Distinguish between applications software and systems software.
Assess the advantages and disadvantages of using open-source office software in a large organization, based on this article, Table 2.5 and discussion with fellow students and your lecturer With a 95 per cent share of the desktop software market, Microsoft seems unassailable, but an alternative is
2 Make recommendations, with justifications of which you would choose for a small, medium or large organizations(a) Operating system: Microsoft Windows 2000/Windows XP v. Linux (opensource)for server and desktop clients(b) Browser: Internet Explorer browser or rivals such as Netscape or
1 For the different alternatives facing a technical manager below, assess:(a) Which is most popular (use research figures through performing a Google search referring to the different technologies, for example, a search phrase you might use is: web server software market share 2004)(b) The benefits
3 Evaluate the facilitators and barriers to the adoption of utility computing. In the early days of the internet, visionaries talked of computing becoming a utility. Users would plug into the internet for their data just as they plug into the wall for electricity or turn on a tap for water. As the
2 How significant does the article suggest utility computing will become? In the early days of the internet, visionaries talked of computing becoming a utility. Users would plug into the internet for their data just as they plug into the wall for electricity or turn on a tap for water. As the
1 What are the benefits of ‘utility computing’according to the article? In the early days of the internet, visionaries talked of computing becoming a utility. Users would plug into the internet for their data just as they plug into the wall for electricity or turn on a tap for water. As the
Visit the IBM microsite which is used to promote the on-demand concept(www.ibm.com/ondemand). Summarize the meaning and benefits of on-demand computing according to IBM, explaining how it differs from previous concepts such as e-business.
■ Should we adopt open-source software?
■ Should we make, buy or rent software?
How do we select the appropriate portfolio of information management applications?
■ Assess how the information management applications can support information flows within and between organizations.
■ Distinguish between the concepts of e-business and ecommerce.
Understand how different types of software support business information management.
6 Assess the relationship between e-business and information management strategic initiatives in organizations.
5 Assess the significance of information management to corporate performance management.
4 Assess the strengths and weaknesses of the four different schools of management practice and thinking for information management described by Marchand et al. (2002). What approaches can be used to reconcile the disparate principles of the schools?
3 You are the managing director of a small manufacturing business with 25 staff.You have recognized the need to adopt a more structured approach to information management within your business. You want to educate staff about the importance of information quality. Develop a policy to improve
2 Discuss the assertion by Carr that ‘They [information systems] are becoming costs of doing business that must be paid by all but provide distinction to none’.Does this imply that investment in information systems should be minimized?
1 Assess the strategic importance of information management to an organization with reference to an organization you are familiar with.
8 Summarize the arguments for the existence of the IT productivity paradox.
7 Describe the four stages of the business decision-making process and explain how information systems can support this process.
6 Distinguish between information management and knowledge management.
5 What are the characteristics of e-business and e-commerce? Which information types are involved in e-business and e-commerce management?
4 Which different types of information are used in an organization?
3 Draw a diagram summarizing how an organization processes information.
2 Explain how information can be used for corporate performance management.
1 Distinguish between data, information and knowledge. Why is this distinction significant for managers involved in business information management?
■ How can we harness the knowledge within our organization?
How do we leverage information to increase organizational efficiency and competitiveness?
■ Identify key management issues of information and knowledge management.
■ Demonstrate the relationship between data, information and knowledge.
Explain how information management delivers value to an organization.
2. For the program of “For Discussion” question 1, what do you think the esprit de corps is for the folks on the program? Knowing that dispirited workers are way less productive than confident and happy workers, you know you must address this issue—so, how would you address it?
1. On that program described in “For Discussion” question 1, you know the lead mechanical engineer from working with her on a previous program. You do not think she is a very good leader. Maybe you should replace her as soon as possible? What personal and team dynamics should you consider
2. You inherit a program that seems to be going well, but you are not sure that the money remaining equals the work remaining. Explain how you would use earned value management and discussions with the folks on the program to tell you if there is a problem or not.Written Assignments
1. You have just been assigned to take over a program that is in trouble.So much trouble, in fact, that the prior PM has been reassigned to counting paper clips in the supply room. Discuss some of the things that you should do on your first few days in the PM chair.
3. Can you delegate a coaching opportunity to another member of your team (for example, to the lead software engineer)? What considerations should you have if you think you might want to do so?
2. What role does your authority play in your coaching? What role does your influence play in your coaching?
1. Many situations are aided by the application of a little humor. What could go wrong in using humor in a coaching situation?
2. Describe a “trick,” intentional or not, that your customer may use if negotiating eight distinct tasks that he or she has estimated as well.What can you do about it?
e. Your administrative assistant thinks it is not his job to retype the unformatted system engineer’s report.
d. Your contracts administrator feels you are being too generous in your interpretation of the specifications in your customer’s favor.
Program Management in Defense and High Tech Environments
c. The electrical engineering functional manager wants to “borrow”one of your program’s engineers.234
1. Discuss how important existing and future relationships are with respect to the following situations:a. You are buying a car.b. Your customer and you disagree on scope on a long-term contract.
5. Needing your signature on a subcontract agreement is a clear indication of your power. Describe some situations where use of that power is positive and other situations where it has more negative than positive consequences.Written Assignments
4. Discuss if “being nice” to folks who provide services to your program(such as IT) is a sign of your weakness or strength. Would you be better off, in some cases, by being “demanding?”
3. In “carving up the pie” (allocating budgets after negotiations to the functional departments), what environment will make the FMs likely to take on challenges? How do you create that environment?
2. Depending on your customer, it may or may not be a good idea to negotiate “tit-for-tat” but rather to help each other out wherever you can. Explain.
1. In a contract negotiation, how can you capitalize on the hard work that you and your team have done in estimating the work?
3. What are the best and worst kinds of contracts for the application of EV methods? And why
2. How important is a good schedule, with realistic estimates of task content, to EVM? Did I hear you say “Very”—but now tell us why!
1. Write a brief description, in your own words, of how EVM works.
2. Some people (the naïve ones) may think that EVM techniques control costs. But you are smarter, so describe some actual controls that you may use based on EVM analysis.Written Assignments
1. Discuss the risks of using EVM as your primary method of measuring progress. How can these risks be mitigated?
2. Discuss what is good and what is bad in this definition of leadership:Leadership: Getting people to do what you want them to do.
1. Despite the fact that you ascribe to the theory of always treating your colleagues with respect, one day you really “lose it” and shout at a member of your team. What should you do? What if others witnessed your lack of control?
6. If you cannot motivate people by reason, it is OK to motivate them by fear—or is it? Consider the application of this thinking in terms of success, apparent success, failure, or apparent failure?Written Assignments
5. Someone forgot to order a critical part for a breadboard. It costs$100. You think someone should use his or her personal credit card to buy the part quickly—but they might not get reimbursed. Your action is…?
4. Name some famous leaders in history. Were they participative, ruthless, or charismatic? Is “fame” always consistent with success?Discuss whether some “famous” leaders were actually figureheads of successful enterprises and not the cause of the enterprise’s success(or failure).
3. Are good leaders “humble”? How this is possible if one needs his or her leadership to be “confident”?
2. Discuss participative leadership in various circumstances. When might it work and not work?
1. Do you think the people on your program are out to make the program successful or out to make themselves successful? Or a combination of both? Or maybe there are some other motivations?
6. Can a progress report help you avoid claims? You say yes, and you are right; but, remember it is not part of your contract, so, how can it help?
5. You subcontract part of your program to a small firm. Things go badly for the company, and you hear a rumor that they are preparing to issue a claim against you. What do you do?
4. You have been working on a program for a year when you find that one of the requirements is physically impossible to achieve. Is this a potential claim situation? What if you signed an agreement that said you understood the contract requirements?
3. Your customer disapproves one of your drawings because she does not like the way you implemented the requirement. What discussion do you need to have with her? Do you think you might need to include your CA—and if so, when?
2. If you feel that a scope issue may arise, what are some of the immediate steps you should take in case the issue gets bigger rather than smaller?
1. Discuss some strategies on how to reduce the probability of needing a claim on a program.
4. One of your lead engineers has a very good rapport with a customer’s technical lead. You are worried that his desire to please his “friend”might cost your program in schedule and money. What should you do?Written Assignments
3. One of the most challenging issues in customer relationships is where to “draw the line” for gray-scope areas. What thinking should go into your line-drawing thinking?
2. A scope issue arises on your program, but you want to keep making progress. Your customer says, “Go ahead, we’ll work it out later.”How dangerous is this situation, and what should you do?
1. Claims are a great way to increase the dollar content of your program—true?
14. A functional manager tells you that one of the engineers on your program seems to be putting in fewer hours than he is reporting on his time entry. What is your first step? And then what?
13. The team has just achieved an important goal. It is not clear exactly which members contributed and to what degree. What do you do to get the proper recognition for the right folks?
12. Discuss ways to help the team transition between phases—for example, from design to qualification testing—what principles would you employ as the skills needed for the next phase change?
11. In a program review, a functional manager asks you a question that appears to be designed to expose your lack of knowledge on a technical aspect of your program. What might you do in that situation?Give some examples of what you probably should not do.
10. You are (fortunately) in the habit of reviewing charging on your program on a weekly basis. You see a new name and do not recognize the budget center. What do you do?
9. Do you use EVM to control costs? “Of course,” you say—“Of course not,” I say. Why? (Hint: “Control.”)

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Program Management In Defense And High Tech Environments 1st Edition Charles Christopher McCarthy - Solutions

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