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Management 12th edition Richard L. Daft - Solutions

Is it reasonable to expect that managers can measure their social and environmental performance on the same level as they measure financial performance with a triple bottom line? Discuss.
This chapter described studies that show that people work harder and better for managers who put the interests of others above their own. Why might this happen? Do you believe being more of a "giver" than a "taker" will translate into greater career success for these managers? Discuss.
In September 2013, Tokyo Electric Power Company (Tepco) reported highly contaminated water leaking from a storage tank at the Fukushima nuclear power plant crippled in a March 2011 earthquake and tsunami. From what you know of the ongoing Fukushima disaster, discuss the various stakeholder groups
Is it ethical and socially responsible for large corporations to lobby against an SEC rule requiring that they report the ratio of their CEOs' pay compared to that of their average employee, as described in the chapter? Discuss.
Managers at some banks and mortgage companies have argued that providing subprime mortgages was based on their desire to give poor people a chance to participate in the American dream of home ownership. What is your opinion of this explanation in terms of ethics and social responsibility?
A survey found that 69 percent of MBA students view maximizing shareholder value as the primary responsibility of a company. Do you agree? What do you think this finding suggests about the ethical and socially responsible stance of corporate managers over the next couple of decades?
Do you believe that it is ethical for organizational managers to try to get access to and scrutinize the Facebook pages of employees or job applicants? Discuss.
The technique of stakeholder mapping lets managers classify which stakeholders they will consider more important and will invest more time to satisfy. Is it appropriate for management to define some stakeholders as more important than others? Should all stakeholders be considered equal?
1. How has Ken Bodine shaped the sales culture at Pace Technologies? Do you consider this culture to be at a preconventional, conventional, or post conventional level of ethical development? Why? 2. What should Ali Sloan do? What would you actually do if you were in her place? Explain. 3. How might
Social entrepreneurship is a growing phenomenon. Do you believe that for-profit businesses can have a social mission? Should they do so, if it means hurting profits?
Describe the benefits of using social media to help a start-up gain traction during the early stages of its life cycle. What are some possible disadvantages of using social media?
Over the past 20 years, entrepreneurship has been the fastest-growing course of study on campuses throughout the United States. Do you think it is possible to teach someone to be an entrepreneur? Why or why not?
Why would small business ownership have great appeal to immigrants, women, and minorities?
Consider the six characteristics of entrepreneurs described in this chapter. Which two traits do you think are most like those of managers in large companies? Which two are least like those of managers in large companies?
By the time that an online or mobile business starts noticeably losing customers, it is often too late to turn things around. If you were the creator of a successful game app, such as Angry Birds or iShoot, how might you know when it was time to pivot in order to keep thriving?
Many successful entrepreneurs say that they did little planning, perhaps scratching notes on a legal pad. How was it possible for them to do well, even so?
What personal skills do you need to keep your financial backers feeling confident in your new business? Which skills are most useful when you're dealing with more informal sources, such as family and friends, versus receiving funds from stockholders, a bank, or a venture capital firm? Would these
Many people who are successful at the start-up stage of a business are not the right people to carry the venture forward. How do you decide whether you're better suited to be a serial entrepreneur (start a business and then move on to start another), or whether you can guide your venture as it
How does starting an online business differ from starting a small business such as a local auto repair shop or delicatessen? Is it really possible for businesses that operate totally in cyberspace to build close customer relationships? Discuss.
1. Say nothing about the false numbers. Of course, the company will miss the projections and have to come up with a good explanation, but after all, isn't that par for the course among fledgling high-tech companies? Chances are the whole thing will blow over without a problem. 2. Go ahead and close
Goals that are overly ambitious can discourage employees and decrease motivation, yet the idea of stretch goals is proposed as a way to get people fired up and motivated. As a manager, how might you decide where to draw the line between a "good" stretch goal and a "bad" one that is unrealistic?
From the information provided in the chapter example, identify how Western Digital Thailand used both the prevention and the preparation stages of crisis planning.
One of the benefits of a strategy map is that goals and how they are linked can be communicated clearly to everyone in the organization. Does a minimum-wage maintenance worker in a hospital really need to understand any goals beyond keeping the place clean? Discuss.
The MBO technique has been criticized for putting too much emphasis on achieving goals (ends) and not enough on the methods that people use to achieve them (means). Do you think this is a flaw in the technique, or in the way managers apply it? How would you place a balanced emphasis on ends and
A new business venture must develop a comprehensive business plan to borrow money to get started. Companies such as FedEx and Nike say they did not follow the original plan closely. Does that mean that developing the plan was a waste of time for these eventually successful companies?
LivingSocial started with one "daily deal," a $25 voucher for $50 worth of food at a Washington, D.C., area restaurant. Since then, the company has grown at breakneck speed, has 46 million members in 25 countries, and has acquired a dozen companies that offer related deals and services. Why and how
Some people say an organization could never be "prepared" for a disaster such as the shooting at Sandy Hook Elementary School, the Japan nuclear disaster, or the huge BP oil spill in the Gulf of Mexico. Discuss the potential value of crisis planning in situations like these, even if the situations
1. What goal or mission for the Central City Museum do you personally prefer? As director, would you try to implement your preferred direction? Explain. 2. How would you resolve the underlying conflicts among key stakeholders about museum direction and goals? What actions would you take? 3. Review
1. Based on how this business owner describes her business, write a one- or two-sentence organizational mission statement for Mi Ola Swimwear. 2. Pick four of the following six categories: strategic goal, strategic plan, tactical goal, tactical plan, operational goal, and operational plan. Then, in
Based on your knowledge of the following companies, how effective would you say any one of the following acquisitions were in terms of creating synergy? a) Microsoft's purchase of Nokia's mobile handset and services business b) Google's purchase of YouTube c) PepsiCo's purchase of Frito-Lay d)
How might a corporate management team go about determining whether the company should diversify? What factors should they consider? What kinds of information should they collect?
You are a middle manager helping to implement a new corporate cost-cutting strategy, and you're meeting skepticism, resistance, and in some cases, outright hostility from your subordinates. In what ways might you or the company have been able to avoid this situation? Where do you go from here?
Netflix has successfully adapted to a number of challenges in its industry. What do you see as some emerging opportunities and threats for the company?
Fortune magazine and the Hay Group found that a clear, stable strategy is one of the defining characteristics of companies on the list of "The World's Most Admired Companies." Why might this be the case?
As an administrator for a medium-sized hospital, you and the board of directors have decided to change to a drug dependency hospital from a short-term, acute care facility. How would you go about executing this strategy?
Harley-Davidson, which once boasted that it made "big toys for big boys," is trying to lure more women to the brand to make up for declining sales in a slow economy. How do you think this move will complement or confound the company's differentiation strategy, which has long been based on a macho
1. Don't require Spitzer "connectors" to reveal their affiliation with the corporate word-of-mouth marketing campaign. They don't have to recommend a product they don't believe in. 2. Require that Spitzer participants reveal their ties to the corporate marketing program right up front before they
1. With respect to competitive strategy, identify and evaluate Costco's target customers, its core competence, and how it builds synergy and delivers value. 2. Would you rate Costco's competitive strategy as pursuing differentiation, cost leadership, focus, or some combination? Why? In 2010,
1. Evaluate Theo's new strategy in light of the company's strengths, weaknesses, opportunities, and threats. 2. Using the BCG matrix, explain Theo's decision to offer a classic line of chocolate bars after having limited success with Fantasy Flavor chocolates. 3. Which of the three competitive
Aaron Alexis, the former Navy reservist who went on a shooting rampage in September 2013 and killed 12 people at the Washington Navy Yard in Washington D.C., had a history of mental instability, but he was carrying a valid security clearance. How would you suggest managers make decisions for
Managers at Gap Inc., a once-popular retail chain, are reported to have made a series of decisions that hurt the company: They expanded so rapidly that the chain lost touch with customers; they tried to copy the successful approach of rivals rather than charting their own course; they cut quality
Experts advise that most catastrophes in organizations result from a series of small problems or mistakes. As a new, entry-level manager, how might you apply this understanding to help your organization avoid making major mistakes?
Can intuition and evidence-based decision making coexist as valid approaches within an organization? How might managers combine their intuition with a rational, data-driven, evidence-based approach?
1. Give Carpenter a month's notice and terminate him. He's known as a good consultant, so he probably won't have any trouble finding a new job, and you'll avoid any further problems associated with his emotional difficulties and his possible alcohol problem. 2. Let it slide. Missing the New York
1. What mistakes do you think John Mitchell made with the way he solved the problem of limited office space? Explain. 2. What approach would you have used if you were Mitchell? Why? 3. What are Krista Acklen's options for responding to Mitchell's decision? What should she do now? Why? Krista Acklen
1. What role does an advisory board play in this business owner's approach to decision making? If you were a business owner, would you want to develop an advisory board? 2. After listening to this entrepreneur's perspective on decision making, how would you categorize her decision-making style?
If you wanted to add a group of big data scientists to a large organization such as PepsiCo, would you centralize the scientists in a central pool at headquarters or decentralize them to separate divisions? Discuss your reasons.
Would you expect the structure of a company such as Facebook, which operates almost entirely online, to differ from the structure of a bricks-and-mortar company, such as AT&T, which uses the Internet only for some things, such as customer service and business-to business transactions? Why or why
How does relational coordination differ from teams and task forces? Do you think that relational coordination seems more valuable for a service technology or a manufacturing technology? Explain your answer.
Describe the primary differences between manufacturing and service technology. How do these differences influence the type of structure that will be most effective?
The chapter suggested that structure should be designed to fit strategy. Some theorists argue that strategy should be designed to fit the organization's structure. With which theory do you agree? Explain.
1. Which of the five approaches to structural design is used at Modern Shed, and how are the company's departments organized and coordinated? 2. What are the advantages and disadvantages of Modern Shed's organizational structure? 3. How did Ryan Smith determine whether his company needed a
1. What are some of Seth Goldman's responsibilities as "TeaEO" of Honest Tea? Provide at least three detailed examples. 2. How does Goldman's experience as the founder of the company influence his ability to delegate? 3. Referring to Woodward's research on manufacturing technology and structure,
Microsoft and Intel are giants of the computer industry. Why do you think that these large companies have had such a hard time competing against disruptive innovations such as mobile computing?
If you were a manager responsible for floor-cleaning products at a consumer products company, how might you apply crowd sourcing to identify a new product that would meet customer needs?
To tap into the experience of battle-tested soldiers, the U.S. Army recently has begun encouraging personnel from all ranks to go online and collaboratively rewrite some of the Army's field manuals in a Wikipedia-like fashion. When the rank and file showed little interest, one retired colonel
Analyze the driving and restraining forces of a change that you would like to make in your life. Do you believe that understanding force-field analysis can help you more effectively implement a significant change in your own behavior?
Why do you think research has shown that idea champions are so essential to the initiation of change? Could they be equally important for implementation?
1. Part of Honest Tea's mission is to convince consumers to make healthier choices by offering innovative products. Based on what you saw in the video, describe at least two "disruptive innovations" this company has made to support this goal.2. When Honest Tea decided to become a division of
Does it seem like a good idea to let a big data computer program make hiring decisions, as some companies like Xerox are doing, as described in this chapter? What types of positions do you think this might be suitable for? What might be some drawbacks to this approach?
How would you go about deciding whether to use a job-based, skills-based, or pay-for-performance compensation plan for employees in a textile manufacturing plant? For wait staff in a restaurant? For sales people in an insurance company?
Assume that it is the year 2027. In your company, central planning has given way to frontline decision making, and bureaucracy has given way to teamwork. Shop floor workers use handheld devices and robots. A labor shortage currently affects many job openings, and the few applicants that you do
Is it wise for managers to evaluate a promising candidate's tweets or postings on social networking sites as grounds for rejection before even interviewing him or her? What might be some ethical and legal issues that managers should consider? Discuss.
What does it mean to say that HRM plays a strategic role in driving organizational performance? Consider recruiting, training, performance appraisal and compensation strategies as part of your answer.
As HR manager for a small company that makes computer games and software, what are some steps that you might take to create an employer brand?
One HR manager recently got a thank-you note on her iPhone that said "Thx 4 the Iview! Wud ♥ to wrk 4 u!!!" The manager had liked the candidate in the interview, but after getting this note, she put him in the reject pile. Do you think it was fair for the manager to reject the candidate so
What might be some disadvantages of acqui-hiring? As a manager, how would you draw up a contract with a new employee who was an acqui-hire? Include considerations such as compensation and benefits, performance measures, training, and a noncompete agreement.
1. Honor the agreement, trusting that Winston's rehabilitation is complete on all levels and that he is now ready for a responsible position. Give him a good recommendation. 2. Contact the vice president of sales and ask him to release you from the agreement or to give the reference himself. After
1. What kind of employee social contract is assumed by Kirby and by Drew? Explain. 2. If you were an HR manager at the company, which view would you support? Why? 3. HR departments hire and develop human capital to serve the organization's strategy and drive performance. Which approach-Kirby's or
1. List the three main activities of HRM and identify which activity is examined at length in the video. 2. Of the various steps in Barcelona's employee selection process, the job interview is the briefest. Do you agree with the company's approach to interviewing? Why or why not? 3. Identify
Have you ever experienced or witnessed the queen bee syndrome? What specific strategies might top executives use to avoid the queen bee syndrome among female managers? Do you think that men might employ some of the same tactics as "queen bees" and are simply not scrutinized as women are?
How might organizations strike a balance between respecting and meeting the needs of a diverse workforce and shaping a high-performance corporate culture where shared values contribute to the accomplishment of strategic goals?
Evaluate your own personal experiences with people from other cultural backgrounds. How well do you think those experiences have prepared you to understand the unique needs and dilemmas of a diverse workforce?
Until Sheryl Sandberg was promoted to chief operating officer of Facebook in 2012, its board was composed of only men. Yet a majority of Facebook's 845 million users are women. Given this demographic, explain how Facebook might benefit from increasing the presence of women on its corporate board.
If talkative men are viewed as powerful and competent, why do you think talkative women are seen as less capable and pushy? Do you think this perception would be different in an organization with a large percentage of female managers at top levels?
1. If you were Ethney, how would you try to conduct yourself at the oil company? Would you act differently from your normal personality? Do you think your approach would be successful? Why? 2. What other strategies might Ethney adopt to work with the oil company men as an active member of the team?
1. How does JetBlue's commitment to diversity influence the way it treats its employees? How does it influence the way it treats its customers? 2. JetPride and VetConnect are two of JetBlue's diversity initiatives. What are some of the benefits JetBlue and its employees have gained from these
Why is self-awareness important for being a good manager? Can you think of some specific negative consequences that might result from a manager with low self-awareness?
As a manager, how might you deal with an employee who is always displaying negative emotions that affect the rest of the team? How might you use an understanding of attributions and emotional contagion to help you decide what to do?
What are some specific tips that you would give a new manager for building trust with subordinates? With other managers?
Studies have suggested that extroverts contribute less to teams and are poor listeners, yet other studies suggest that they are more likely to earn six-figure incomes, even in today's collaborative, team-oriented workplaces. Discuss why you think this might be the case.
Surveys by the Conference Board show that job satisfaction has declined from 61 percent of people surveyed in 1987 to 45 percent in 2009, and one workplace analyst has said a high level of dissatisfaction is "the new normal." What are some factors that might explain this decline in satisfaction
How do you think a system for self-management such as the five-step system described in this chapter could benefit you as a student? What parts of the system seem particularly useful to you? Explain.
1. What does nice mean to you? Is being considered nice a good trait for managers to have or the kiss of death? 2. Is nice related to any concepts in the chapter, such as agreeableness, conscientiousness, or emotional intelligence? Discuss. 3. If Harry is passed over for promotion, what feedback
1. Does Mike Boyle appear to be self-aware? How does his level of self-awareness affect the way he runs his business? 2. As you watch the video, focus on Marco's comments about himself and Mike's comments on Marco. Then use the four components of emotional intelligence to evaluate Marco as an
Suggest some personal traits that you believe would be useful to a business leader today. Are these traits more valuable in some situations than in others? How do you think traits differ from strengths?
In a study asking what people wanted from leaders versus followers, people ranked maturity number 8 for followers, but number 15 for leaders. What might account for people wanting a higher maturity level from followers?
If a male manager changes his behaviors to incorporate elements of interactive leadership more common to female managers, can he still be an "authentic" leader? Discuss.
Studies of women leaders suggest that many of them view power differently than men do and prefer a collaborative, relationship-oriented use of power. If this is the case, what does it suggest about women leaders' abilities to accomplish goals? What does it suggest about women's ability to rise to
Why do you think that so little attention is given to followership compared to leadership in organizations? Discuss how the role of an effective follower is similar to the role of a leader.
1. How would you characterize Rankin's leadership style? What approach do you think is correct for this situation? Why? 2. What would you do now if you were Rankin? How might you awaken more enthusiasm in your team for completing this project on time? Suggest specific steps. 3. How would you
1. Does Camp Bow Wow CEO Heidi Ganahl possess qualities associated with contemporary leadership? 2. In what way is Ganahl's leadership charismatic and visionary? Give examples. 3. Where does Ganahl's leadership fall on the Leadership Grid discussed in this chapter and illustrated in Exhibit 15.6?
Why do you think that making progress ranks as the most important factor contributing to motivation, according to recent studies? How can managers provide a sense of progress for employees working on long-range projects that might not show results for months or even years?
A recent Gallup survey shows that highly educated workers are significantly less likely to be engaged than are those with a high school diploma or less. What might be some reasons for this lower level of engagement among more-educated employees?
Assume that you are a front-line manager at a call center. Try to come up with a specific motivational idea that fits into each of the four quadrants in Exhibit 16.2: Positive Extrinsic; Positive Intrinsic; Negative Extrinsic; Negative Intrinsic.
Using Hackman and Oldham's core job dimensions, compare and contrast the jobs of these two state employees: (1) Jared, who spends much of his time researching and debating energy policy to make recommendations that will eventually be presented to the state legislature (2) Anise, who spends her days
Use Herzberg's two-factor theory to explain why motivation seems to be high and turnover low at Mars, based on the information provided in the chapter opening example.
Why do you think empowerment increases motivation? Do you see any ways in which a manager's empowerment efforts might contribute to demotivation among employees? Discuss.
1. What do you see as the advantages and disadvantages of the incentive system that DeMarco's is using for sales associates? What impact do you think it's having on the DeMarco's culture? Explain. 2. Do you think the complaints of lower-paid sales associates are legitimate? Why? How do you suggest
1. In the video, Mike Boyle talks about establishing a work environment that motivates employees to do great work. List two or three specific ways Boyle has created this type of environment in his gyms, and explain how these actions empower the employees. 2. Co-founder Bob Hanson says that

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