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Management Leadership
MULTIPLE CHOICES 1. Which of the following is a similarity between the United States military and other non military organizations: a. Both must respond to competition b. Both involve very close
If you were a shareholder in Interface Carpeting, would you be happy with the program and policies that Ray Anderson has put into place? Why or why not?
Which of the six points in the chapter that justify environmental leadership do you think is the most important? Why? Which is least important? Why?
Who would you consider a transformational leader? Why?
MULTIPLE CHOICES 1. What represents the difficulty in being environmental leader? a. Timescales b. Prices on raw materials. c. Scarce resources d. Bad environmental situation. 2. What is
What characteristics of environmental issues make these issues difficult to manage in an organization? What makes these issues difficult to deal with on a personal level?
Compare the theory of transformational leadership with the theory of sustainability leadership. Where are they similar? Where are they different?
Using an environmental issue that you have heard about in the media or in your classes, list some scientific facts and areas of uncertainty. If you wanted to set a positive leadership example on
What reaction to the term "sustainability" do you have? Does this term make intrinsic sense to you? Do you believe this term can motivate others toward environmental action? What does
What types of situations other than environmental issues does the "Tragedy of the Commons" scenario apply to? Have you experienced these situations?
Do you think that individuals and societies have moral obligations toward other species, people in other societies, and/or future generations of humans? Why?
Using Exhibit 1.3 as a model, describe the source-make-deliver-return relationships in the following systems:a. An airlineb. an automobile manufacturerc. A hospitald. An insurance company
What are IKEA"s competitive priorities?
Describe IKEA's process for developing a new product.
What are additional features of the IKEA concept (beyond their design process) that contribute to creating exceptional value for customer?
What would be important criteria for selecting a site for an IKEA store?
Which one of the three new service requirements would a dental spa least likely pass: service experience fit, operational fit, or financial impact? Why?
What are some of the main areas of complexity and divergence in this kind of operation relative to the standard dental clinic?
Consumer Reports, the service that reports unbiased testing and ratings on cars (together with about everything else we buy), recommends avoiding new cars in their first year of production,
How should Tesla "manage" the delivery of the new Model 3 during the initial production ramp-up? Think about this relative to where cars should be delivered geographically and how the service process
Should Tesla deliver cars to customer on a first-come-first-served basis (i.e., in the order of when deposits were placed)?
What other suggestions would you have for Tesla relative to ensuring the quality of their new Model 3 car?
One way to help achieve lean production systems is to employ flexible automated manufacturing equipment and automated material handling systems. A natural result of such a move is that fewer people
Recent figures show that almost 60% of the volume of freight movements in the United States ship by truck. Rail is far more fuel efficient on a ton-mile basis - CSX advertises they can move a ton of
What is required to make cross-docking a viable solution for a logistics provider?
Describe the benefits of using an ERP system.
Are the ERP systems discussed in the chapter appropriate for use in all firms? Explain.
Describe how an ERP system fits into the overall information system structure in a firm.
ERP systems provide a wealth of information that can be used and analyzed in a wide variety of ways. What is an inherent risk with so much information?
Visit the vendors' websites to read up on both SAP and Microsoft Dynamics ERP systems. Provide a list of four ways in which the two differ in their approach to implementing ERP.
Why is the cash-to-cash cycle time such an important supply chain performance measure?
What do we mean when we say that MRP is based on dependent demand? Discuss.
What priority rule do you use in scheduling your study time for midterm examinations? If you have 5 exams to study for, how many alternative schedules exists?
The SOT rule provides an optimal solution in a number of evaluation criteria. Should the manager of a bank use the SOT rule as a priority rule? Why?
Why is managing bottlenecks so important in work-center scheduling?
Discuss why transfer batches and process batches many times may not and should not be equal.
Based on what you know about the quick-service restaurant industry, does McDonald's strategy as described in Concepts & Connections 1.1 seem to be well matched to industry and competitive conditions?
Elements of Walmart's strategy have evolved in meaningful ways since the company's founding in 1962. Prepare a one- to two-page report that discusses how its strategy has evolved after reviewing all
Go to www.nytco.com/investors and check whether The New York Times ' recent financial reports indicate that its business model is working. Does the company's business model remain sound as more
Using the information in Table 2.1, critique the adequacy and merit of the following vision statements, listing effective elements and shortcomings. Rank the vision statements from best to worst once
Go to the company websites for Intel (www.intc.com); Home Depot (corporate.homedepot.com); and Avon (www.avoncompany.com) to find some examples of strategic and financial objectives. Make a list of
The primary strategic initiatives of Ford Motor Company's restructuring plan executed between 2005 and 2010 involved accelerating the development of new cars that customers would value, improving its
Go to the investor relations website for Walmart (investors.walmartstores.com) and review past presentations it has made during various investor conferences by clicking on the Events option in the
Go to www.dell.com/leadership and read the sections dedicated to its board of directors and corporate governance. Is there evidence of effective governance at Dell in regard to (1) accurate financial
Based on the information provided in Illustration Capsule 2.4, explain how corporate governance at Freddie Mac failed the enterprise's shareholders and other stakeholders. Which important obligations
Prepare a brief analysis of the coffee industry using the information provided on the industry trade association websites. Of the list of macro-economic factors found in Table 3.1 , which do you
Based on the strategic group map in Illustration Capsule 3.1, who are Yuengling & Sons's closest competitors? Between which two strategic groups is competition the strongest? Why do you think no beer
The Snack Food Association publishes an annual state-of-the-industry report that can be found at www.sfa.org. Based on information in the latest report, does it appear that the economic
Using the financial ratios provided in the Appendix and the financial statement information for Avon Products below, calculate the following ratios for Avon for both 2009 and 2010: a. Gross profit
Starbucks operates more than 17,000 stores in more than 50 countries. How many of the four tests of the competitive power of a resource does the store network pass? Explain your answer.
Using your general knowledge of the coffee take-out industry, perform a SWOT analysis for Starbucks.
Review the information in Illustration Capsule 4.1 concerning the value chain average costs of producing and selling an upscale polo shirt and compare this with the representative value chain
Using the methodology illustrated in Table 4.3 and your knowledge as an automobile owner, prepare a competitive strength assessment for General Motors and its rivals Ford, Chrysler, Toyota, and
Best Buy is the largest consumer electronics retailer in the United States with 2011 sales of more than $50 billion. The company competes aggressively on price with rivals such as Costco Wholesale,
Illustration Capsule 5.1 discusses Walmart's low-cost position in the supermarket industry. Based on information provided in the capsule, explain how Walmart has built its low-cost advantage in the
Stihl is the world's leading manufacturer and marketer of chain saws with annual sales exceeding $2 billion. With innovations dating to its 1929 invention of the gasoline-powered chain saw, the
Explore BMW's website at www.bmwgroup.com and see if you can identify at least three ways in which the company seeks to differentiate itself from rival automakers. Is there reason to believe that
Does it appear that Nintendo relies more heavily on offensive or defensive strategies as it competes in the video game industry? Has Nintendo's timing of strategic moves made it an early mover or a
Using your university library's subscription to Lexis-Nexis, EBSCO, or a similar database, perform a search on "acquisition strategy." Identify at least two companies in different industries that are
American Apparel, known for its hip line of basic garments and its provocative advertisements, is no stranger to the concept of "doing it all." Concepts & Connections 6.2 describes how American
Perform an Internet search to identify at least two companies in different industries that have entered into outsourcing agreements with firms with specialized services. In addition, describe what
Using your university library's subscription to Lexis-Nexis, EBSCO, or a similar database, find two examples of how companies have relied on strategic alliances or joint ventures to substitute for
Chile's largest producer of wine, Concha y Toro, chooses to compete in Europe, North America, the Caribbean, and Asia using an export strategy. Go to the investor relations section of the company's
Collaborative agreements with foreign companies in the form of strategic alliances or joint ventures are widely used as a means of entering foreign markets. They are also used as a means of acquiring
Assume you are in charge of developing the strategy for a multinational company selling products in some 50 countries around the world. One of the issues you face is whether to employ a
Using your university library's subscription to Lexis-Nexis, EBSCO, or a similar database, identify and discuss three key strategies that Volkswagen is using to compete in China.
See if you can identify the value chain relationships that make the businesses of the following companies related in competitively relevant ways. In particular, you should consider whether there are
Peruse the business group listings for United Technologies shown below and listed at its website (www.utc.com). How would you characterize the company's corporate strategy? Related diversification,
The Walt Disney Company is in the following businesses: • Theme parks • Disney Cruise Line • Resort properties • Movie, video, and theatrical productions (for both children and adults) •
ITT Corporation has had a long history as a conglomerate enterprise. In recent years, however, the company has undergone some significant changes. How would you describe these changes and what do you
Ikea is widely known for its commitment to business ethics and environmental sustainability. After reviewing its About Ikea section of its website (www.ikea.com), prepare a list of 10 specific
Prepare a one- to two-page analysis of a recent ethics scandal using your university library's access to Lexis- Nexis or other Internet resources. Your report should (1) discuss the conditions that
Based on information provided in Illustration Capsule 9.3, discuss the actions taken by top management at Novo Nordisk to that have allowed the company to be considered a global leader in business
Review Microsoft's statements about its corporate citizenship programs at www.microsoft.com. How does the company's commitment to CSR provide positive benefits for its stakeholders?
Go to www.nestle.com and read the company's latest sustainability report. What are Nestlé's key environmental sustainable environmental policies? How do these initiatives relate to the
The heart of Toyota's strategy in motor vehicles is to out compete rivals by manufacturing world-class, quality vehicles at lower costs and selling them at competitive price levels. Executing this
Procter and Gamble's systematic approach to management development is discussed in Illustration Capsule 10.1. Based upon the information provided in the capsule, explain how the company's approach to
Review the Careers link on L'Oréal's worldwide corporate Web site (www.loreal.com and click on the company's worldwide corporate Web site option). The section provides extensive information
Examine the overall corporate organizational structure chart for Exelon Corporation. The chart can be found by going to www.exeloncorp.com and using the Web site search feature to locate
Using Google Scholar or your university library's access to EBSCO, InfoTrac, or other online databases, do a search for recent writings on decentralized decision making and employee empowerment.
Implementing and executing a new or different strategy call for new resource allocations. Using your university's access to Lexis-Nexis or EBSCO, search for recent articles that discuss how a company
Policies and procedures facilitate strategy execution when they are designed to fit the company's strategy and objectives. Using your university's access to Lexis-Nexis or EBSCO, search for recent
Illustration Capsule 11.1 discusses Whirlpool Corporation's Operational Excellence initiative and its use of Six Sigma practices. How did the implementation of the program change the culture and
Read some of the recent Six Sigma articles posted at isixsigma.com. Prepare a one-page report to your instructor detailing how Six Sigma is being used in various companies and what benefits these
Read some of the recent Six Sigma articles posted at isixsigma.com. Prepare a one-page report to your instructor detailing how Six Sigma is being used in various companies and what benefits these
Illustration Capsule 11.2 provides a sampling of motivational tactics employed by several prominent companies (many of which appear on Fortune's list of the 100 best companies to work for in
Go to the company page for John Deere at www.deere.com/wps/dcom/en_US/corporate/our_company/our_company.page. Click through several of the tabs provided there (about us, citizenship, careers, etc.)
Based on what you learned about John Deere from answering the previous question, how do you think their culture affects their ability to execute strategy and operate with excellence?
Using Google Scholar or your university library's access to EBSCO, Lexis-Nexis, or other databases, search for recent articles in business publications on "culture change." Give examples of two
Go to www.jnj.com, the Web site of Johnson & Johnson, and read the J&J Credo, which sets forth the company's responsibilities to customers, employees, the community, and shareholders. Then read the
In the last couple of years, Liz Claiborne, Inc., has been engaged in efforts to turn around its faltering Mexx chain. Use your favorite browser to search for information on the turnaround plan at
Has Father Daniel Mary established a future direction for the Carmelite Monks of Wyoming? What is his vision for the monastery? What is his vision for Mystic Monk Coffee? What is the mission of the
What core values or business principles has Jim Sinegal stressed at Costco?
What does a SWOT analysis reveal about Equal Exchange's ability to seize market opportunities and nullify external threats? Explain.
What is your assessment of Equal Exchange's financial performance and condition? Is the company in good financial shape? Why or why not? Use financial ratios in Table 4.1 to help support your
What specific actions would you recommend to Equal Exchange's executive directors, worker-owners, and board of directors concerning the company's future direction?
Discuss competition in the search industry. Which of the five competitive forces seem strongest? weakest? What is your assessment of overall industry attractiveness?
How is the search industry changing? What forces seem most likely to bring about major change to the industry within the next three to five years?
What are the key factors that define success in the industry? What are the key resources and capabilities required of successful search engine companies? How do these compare to the key success
Describe Google's customer value proposition and profit formula linked to its business model. What strategies has Google relied upon to build competitive advantage in the industry?
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