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business
organizational behavior

Questions and Answers of Organizational Behavior

Have you ever known someone who was high in conscientiousness but low in social skills? If so, was this individual successful in his or her career? Why? Why not?
Where do you think you stand with respect to generalized self-efficacy? Are you fairly confident that you can accomplish most tasks you set out to do? Or do you have doubts about your ability to
Suppose you had to choose an assistant. Would you prefer someone who is high in conscientiousness but low in agreeableness, or someone who is high in agreeableness but low in conscientiousness? Why?
Many persons who attain very high levels of business success were only below-average students in school. Why this might be so?
1. What particular Big Five personality traits and what elements of core self-evaluation appear to characterize Mr. Feuerstein? 2. How do you think Mr. Feuerstein’s social skills may have
What are emotions and moods, and how do they influence people’s behavior in organizations?
What does the affective events theory say about the effects of people’s emotions on their behavior in organizations?
What advice would you give to leaders of a company who are interested in managing their employees’ emotions?
What are the differences among stressors, stress, and strain?
What are the primary causes and consequences of stress on the job?
What steps can be taken to minimize the potentially harmful effects of stress on the job?
We all experience emotions, but some people disguise their true feelings better than others. Do you think this is a helpful or harmful thing to do? Under what conditions do you think it would be most
Social support can be a very helpful means of reducing stress. However, do you think it’s wise to seek social support on the job, where you stand to make yourself vulnerable by talking about your
Stress management programs generally work well, but they are not always as effective as hoped. What problems and limitations do you believe may interfere with the effectiveness of stress management
What are the three main components of attitudes?
What is job satisfaction, and what are its major causes and the consequences of dissatisfaction?
What is organizational commitment, and what are its major causes and the consequences of low levels of organizational commitment?
What steps can be taken to promote job satisfaction and organizational commitment?
What is the difference between prejudice and discrimination?
How might making an effort to promote job satisfaction contribute to reducing turnover? As a manager of a Domino’s store, what exactly could you do to help in this way?
What are Maslow’s five categories of needs and how might each be satisfied on the job?
What particular traits and skills are most important when it comes to enhancing motivation by promoting fit with one’s job and organization?
What rules should be followed when setting goals to motivate workers?
What does equity theory say about the role of money as a motivator?
What are the basic components of expectancy theory and how are they combined to predict performance?
How, specifically, can jobs be designed in an effort to enhance motivation?
An employee claims to be trying very hard but is not attaining acceptable levels of job performance. According to expectancy theory, what factors would contribute to such effort? What additional
Money is not the only source of work motivation, but it plays a key role. Explain the specific role of money as a motivator in each of the theories of motivation presented in this chapter.
What does Google do to motivate its employees?
What is a group and how do groups form?
How do norms, roles, status, and cohesiveness influence the operation of groups?
How do the phenomena of social facilitation and social loafing influence the performance of individuals in group settings?
What are teams and how do they differ from groups?
What does the evidence reveal about the effectiveness of work teams?
What are the major obstacles to team success and how can they be overcome?
Imagine that you are about to go on stage to give a solo piano recital. How would the phenomenon of social facilitation account for your performance?
Think of any professional sports team, such as a professional baseball, football, or basketball team. In what ways do they fit the definition of teams used in this chapter? In what ways do they not
1. What examples of role differentiation are found in this case? To what extent do they help achieve the desired goals? 2. What social norms are illustrated? How do they help each team’s mission,
What are the various steps in the communication process?
What types of verbal media are best suited to various situations?
How does technology facilitate communication in an organization?
What can be done to improve the quality of formal and informal communication in organizations?
How do women and men differ in their styles of communication?
What steps can be taken to improve the quality of communication in organizations?
What particular communication problem do you believe occurs most frequently in organizations? Why is this so? What would you recommend to combat this particular problem?
There’s no doubt that technology has facilitated organizational communication. However, it also has brought problems. What are these limitations and how might they be overcome? Has technology been
In what ways has rapidly advancing technology helped communication in organizations and in what ways has it been a hindrance? Explain your answer.
What are the general steps in the decision-making process, and how can the different types of organizational decisions be characterized?
How do individual decision styles, group influences, and organizational influences influence decision making in organizations?
What are the major differences between the rational-economic model, the administrative model, and the image theory approach to individual decision making?
How does each of the following factors contribute to the imperfect nature of decisions: framing effects, reliance on heuristics, decision biases, and the tendency to escalate commitment to a losing
When it comes to making decisions, under what conditions are individuals superior to groups and under what conditions are groups superior to individuals?
What traditional techniques and computer-based techniques can be used to improve the quality of decisions made by groups or individuals?
Think of any decision you recently made. Would you characterize it as programmed or nonprogrammed? Highly certain or highly uncertain? Top-down or empowered? Explain your answers.
Imagine that you are a manager facing the problem of not attracting enough high-quality personnel to your organization. Would you attempt to solve this problem alone or by committee? Explain your
Suppose you are on a committee charged with making an important decision, and that committee was composed of people from various nations. How do you think this might make a difference in the way the
Argue pro or con: “All people make decisions in the same manner.”
What are psychological contracts and why do different kinds develop in various working relationships?
What is the difference between calculus-based trust and identification-based trust?
What forms does organizational behavior take? Why do people engage in it?
What are the major determinants of cooperation between individuals and between organizations?
What are the major causes and consequences of organizational conflict?
In what ways can organizational conflict be managed effectively?
Why can deviant organizational behavior result in negative consequences for an organization but positive consequences for society?
Why do you think most executives prefer personal bases of power to positional bases of power?
Politics often produces negative effects for organizations as a whole. What steps can an organization wishing to reduce politics take to reach this goal?
1. What bases of personal power contribute to the Smith brothers’ success? 2. Is their low-key, unassuming approach the best for obtaining—and keeping—power? 3. If you studied the Smith
What is influence and how does it differ from power? From organizational politics?
What is position power? How does it differ from personal power?
According to the resource-dependency model of subunit power, what are the most important foundations of subunit power in an organization?
According to the strategic contingencies model, what is the basis of subunit power in an organization?
What, exactly, is sexual harassment, and what can be done to minimize its occurrence in organizations?
What are some of the most important antecedents of organizational politics?
What are the effects of organizational politics?
What is the difference between leadership and management? What are the characteristics that distinguish successful leaders from ordinary managers?
What is the difference between person-oriented leadership and production-oriented leadership?
How are the relationships between leaders and followers explained by the LMX model and the attribution approach to leadership? What assumptions must be made about the relationships between leaders
What makes charismatic leaders and transformational leaders so special in organizations?
What are the basic assumptions of contingency theories of leadership? What particular theories fall into this category?
What is meant by “leadership development,” and what techniques are used to bring it about?
What is organizational culture, what role does it play in organizations, and how is it created?
How does organizational culture influence individuals and organizations, and what makes organizational culture change?
What are the three components of individual and team creativity? What can be done to promote creativity in individuals, work teams, and the whole work environment?
What are the basic components of innovation and the stages through which the process of innovation progresses?
Organizational culture is a “mushy” concept. You can’t see it, yet you know it’s there. What indication is there that organizational culture really does exist?
Think of an organization in which you have worked. Was its culture predominantly hierarchy, market, clan, or adhocracy? Was this an effective culture given the nature of the people employed there and
1. As Amazon.com has grown in size over the years, do you think it has become easier or more difficult for innovation to occur? Or do you think that the company’s size makes no difference in this
What are the fundamental dimensions of organizations that are described by organizational structure?
What are the major ways that traditionally have been used to organize departments in organizations?
What are the major differences between classical, neoclassical, and contingency approaches to organizational design?
What are the five organizational forms identified by Mintzberg?
What is meant by “the boundaryless organization” and what forms does it take?
What are the major types of interorganizational design, in which two or more organizations can coordinate their efforts?
How have advances in information technology changed the way organizations are structured and designed today?
Under what conditions will people be most willing to make changes in organizations? Explain your answer and give an example.
What is meant by strategic planning, and what are the steps in the strategic planning process?
Overall, how effective is organizational development in improving organizational functioning? With respect to what factors does it work or not work?
Think back to one particular change that was made in the organization in which you either work or have worked. What concerns did you have about it? Were you resistant to this change? If so, what, if
Suppose that you are a top executive of a large organization about to undertake an ambitious restructuring plan that involves massive changes in job responsibilities for most employees. Explain why
1. What adjustments were required at P&G as changes were made? 2. What sources of resistance to change do you suspect were encountered at P&G and how do you think they were overcome?

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