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organizational behavior
Organizational Behaviour Concepts Controversies Applications 6th Canadian Edition Nancy Langton, Stephen P. Robbins, Timothy A. Judge, Katherine Breward - Solutions
“Sexual harassment should not be tolerated at the workplace.” “Workplace romances are a natural occurrence in organizations.” Are both of these statements true? Can they be reconciled?
Describe an incident where you saw someone engaging in politics. What was your reaction to observing the political behaviour? Under what circumstances do you think political behaviour is appropriate?
This case focuses on the changing workplace where power and politics are used to influence rather than pressure, to get results. Employees are not simply told or ordered what to do, but persuaded in more subtle ways. IBM has adopted a new paradigm to how they manage task assignments with influence
In 2007, four members of the RCMP went public with charges of fraud, misrepresentation, corruption, and nepotism against the leadership of the RCMP. The most senior member of the group was Fraser Macauley, a career Mountie who had worked his way up through the ranks to become a senior human
How does dependency affect power?
How are power and harassment related?
What are the advantages and disadvantages of conflict?
How do men and women differ, if at all, in their approaches to negotiations?
Under what conditions might conflict be beneficial to a group?
What is the difference between functional and dysfunctional conflict? What determines functionality?
What is dual concern theory?
What causes personality conflicts, and how can they be resolved?
What is the difference between a conciliator and a mediator?
What defines the bargaining zone in distributive bargaining?
Why isn’t integrative bargaining more widely practised in organizations?
How can you improve your negotiating effectiveness?
Do you think competition and conflict are different? Explain.
“Participation is an excellent method for identifying differences and resolving conflicts.” Do you agree or disagree? Discuss.
From your own experience, describe a situation you were involved in where the conflict was dysfunctional. Describe another example, from your experience, where the conflict was functional.
Assume one of your co-workers had to negotiate a contract with someone from China. What problems might he or she face? If the co-worker asked for advice, what suggestions would you give to help facilitate a settlement?
Michael Eisner, former CEO at the Walt Disney Corporation, wanted to stimulate conflict inside his firm. But he wanted to minimize conflict with outside parties—agents, contractors, unions, etcetera. What do Eisner’s goals say about conflict levels, functional vs. dysfunctional conflict, and
You and 2 other students carpool to school every day. The driver has recently taken to playing a new radio station quite loudly. You do not like the music, or the loudness. Using one of the conflict-handling intentions, indicate how you might go about resolving this conflict.
At its peak, Plavix was Bristol-Myers’s best-selling drug. So when Apotex, a Canadian company, developed a generic Plavix knockoff, Peter Dolan, CEO of drug giant Bristol-Myers Squibb sought to negotiate an agreement that would pay Apotex in exchange for a delayed launch of Apotex’s generic
Venture conducted a survey to determine workers’ perceptions of the causes of conflict at work. The top three vote-getters were (1) people who talk too loudly on the phone, (2) office gossip, and (3) co-workers who waste your time. Venture further examined the impact of office gossip, anger about
What is conflict?
How does one negotiate effectively?
What are the levels of organizational culture?
Why do subcultures develop in an organization?
Can an employee survive in an organization if he or she rejects its core values? Explain.
How can an outsider assess an organization’s culture?
How is language related to organizational culture?
What benefits can socialization provide for the organization? For the new employee?
How does a strong culture affect an organization’s efforts to improve diversity?
Identify the steps a manager can take to implement cultural change in an organization.
Is socialization brainwashing? Explain.
“We should be opposed to the manipulation of individuals for organizational purposes, but a degree of social uniformity enables organizations to work better.” Do you agree or disagree with this statement? What are its implications for organizational culture? Discuss.
Today's workforce is increasingly made up of part-time or contingent employees. Is organizational culture really important if the workforce is mostly temporary employees?
Japanese manufacturer Kyocera is implementing the 5S concept which is a workplace organization method focusing on efficiency and effectiveness. 5S program was developed in Japan as a tool for production systems improvement. The 5Ss, Sorting, Straightening, Shining, Standardizing and Sustaining
Employees at Wegmans, an American chain, view working for a grocer a bit differently. Instead of viewing their job as a temporary setback on the way to a more illustrious career, many employees at Wegmans view working for the grocer as their career. And given Wegmans’s high profitability, it
TerraCycle—a company co-founded by Canadian entrepreneurs Tom Szaky and Jon Beyer—makes a wide range of eco-friendly products from garbage. Szaky observes that the primary purpose of business has always been to make a profit. Early in the last century, some businesses engaged in some
Trace the development of leadership research.
Why do you think effective female and male managers often exhibit similar traits and behaviours?
What traits predict leadership?
What do behavioural theories imply about leadership?
What are the contingency variables in path-goal theory?
Describe the strengths and weaknesses of a charismatic leader.
What are the differences between transactional and transformational leaders?
How do leaders create self-leaders?
What is moral leadership?
Reconcile path-goal theory and substitutes for leadership.
What kind of activities could a full-time college or university student pursue that might lead to the perception that he or she is a charismatic leader? In pursuing those activities, what might the student do to enhance this perception of being charismatic?
Based on the low representation of women in upper management, to what extent do you think that organizations should actively promote women into the senior ranks of management?
Identify an example of someone you think of as a good leader (currently or in the past). What traits did he or she have? How did these traits differ from those in someone you identify as a bad leader?
Identify a situation when you were in a leadership position (in a group, in the workplace, within your family, etc.) To what extent were you able to use a contingency approach to leadership?
When you have worked in student groups, how frequently have leaders emerged in the groups? What difficulties occur when leaders are leading peers?
1. A lot of new managers err in selecting the right leadership style when they move into management. Why do you think this happens? 2. If new managers don't know what leadership style to use, what does this say about leadership and leadership training? 3. Which leadership theories, if any, could
The stereotypical view of a CEO—tough-minded, dominant, and hyper-aggressive—may be giving way to a more sensitive image. Nowhere is this shifting standard more apparent than at General Electric. There may be no CEO more revered for his leadership style than former CEO Jack Welch, a “tough
Ben Kaufman is the CEO of Kluster, a web-based company that invites individuals and companies to send in ideas for new products. At age 17, Kaufman started his career as a web designer, but soon became bored with that. At 18, he came up with a new idea for a lanyard with integrated headphones to be
What role does intuition play in effective decision making?
What is group shift? What is its effect on decision-making quality?
Identify five organizational factors that block creativity at work.
Describe the four criteria individuals can use in making ethical decisions.
Are unethical decisions more a function of the individual decision maker or the decision maker’s work environment? Explain.
“For the most part, individual decision making in organizations is an irrational process.” Do you agree or disagree? Discuss.
What factors do you think differentiate good decision makers from poor ones? Relate your answer back to the six-step rational decision-making model.
Have you ever increased your commitment to a failed course of action? If so, analyze the follow-up decision to increase your commitment and explain why you behaved as you did.
If group decisions are of consistently better quality than individual decisions, how did the phrase “a camel is a horse designed by a committee” become so popular and ingrained in our culture?
Apply the rational decision-making model to deciding where your group might eat dinner this evening. How closely were you able to follow the rational model in making this decision?
You have seen a classmate cheat on an exam or an assignment. Do you do something about this or ignore it?
Sometimes, the desire to maintain group harmony overrides the importance of making sound decisions. When that occurs, team members are said to engage in groupthink. According to Michael Useem, a professor at the University of Pennsylvania’s Wharton College of Business, one of the main reasons
Maggie Becker has inherited $100,000 from a relative. She wants to invest the money sensible so that she can build her nest eff. A financial advisor has presented her with two possible options for investment. Maggie is unsure of what to do and has decided to ask her family to give her advice on
Seth Berkowitz is the founder and CEO of Insomnia Cookies, a late night chain of stores on college campuses that sells cookies and brownies to hungry students. Berkowitz conceptualized and began his delivery business when he was a junior in college. He single-handedly produced, marketed, and moved
Why isn’t work specialization an unending source of increased productivity?
Summarize the environment-structure relationship.
What are the different forms of departmentalization?
All things being equal, which is more efficient, a wide or narrow span of control? Why?
How does a family business differ from other organizational structures?
What is a matrix structure? When would management use it?
Contrast the virtual organization with the boundaryless organization.
What type of structure works best with an innovation strategy? A cost-minimization strategy? An imitation strategy?
Summarize the size-structure relationship.
Define and give an example of what is meant by the term technology.
How is the typical large corporation of today organized, in contrast to how that same organization was probably organized in the 1960s?
Do you think most employees prefer high formalization? Support your position.
If you were an employee in a matrix structure, what pluses do you think the structure would provide? What about minuses?
What could management do to make a bureaucracy more like a boundary less organization?
What behavioural predictions would you make about people who work in a “pure” boundary less organization (if such a structure were ever to exist)?
Ajax University has recently been in the news for scandals within its athletics department: the department admits to doctoring athletes’ transcripts so athletes can gain admission or maintain eligibility; coaches have been charged with recruiting violations; and alumni have been found to be
Car sharing is a growing and competitive business in the United States. Scott Griffith, Chairman and CEO of Zipcar, is considered a leading authority in the industry. Under his command, Zipcar, which was founded in 2000 in Cambridge, Massachusetts, has evolved and expanded at a rapid pace. The
"Resistance to change is an irrational response." Do you agree or disagree? Explain.
What does it mean to be a “learning organization?”
How does Lewin’s three-step model of change deal with resistance to change?
How does Kotter's eight-step plan for implementing change deal with resistance to change?
What are the factors that lead organizations to resist change?
Why is participation considered such an effective technique for lessening resistance to change?
Why does change so frequently become a political issue in organizations?
In an organization that has a history of "following the leader," what changes can be made to foster innovation?
How have changes in the workforce during the past 20 years affected organizational policies?
“Managing today is easier than at the turn of the 20th century because the years of real change took place between Confederation and World War I.” Do you agree or disagree? Discuss.
What is meant by the phrase “we live in an age of discontinuity”?
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