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organizational behavior

Questions and Answers of Organizational Behavior

What are Gardner’s original seven intelligences? Which two are the most closely associated with traditional IQ? What are the three “new” intelligences? Which of the 10 do you feel are most
Very simply, what is emotional intelligence (EI)? What are the major dimensions of EI that are particularly relevant to the workplace? Why do you think EI may be more important than IQ for an
Of the POB constructs that are covered in the chapter, which one do you think has the most potential for impacting employee performance? Why?
What are the four criteria for positive organizational behavior? How do the various POB constructs measure up to these criteria?
What is self-efficacy? Why is it important to make the distinction that self-efficacy is a state rather than a trait? What implications does this have for the workplace?
Defend or argue against the statement that the characteristics of a highly efficacious employee may be “the best profile of a high performer.” Describe this profile and give an example of this in
What are the four widely recognized sources of self-efficacy? How could each be used to enhance employee efficacy to increase performance?
How does optimism in positive psychology go beyond the old “power of positive thinking”? Give an example of where “little optimism” may be different from “big optimism.” Besides sales,
In positive psychology, how does the concept of hope go beyond “sunny advice”? Why may hope be particularly relevant to entrepreneurship and international human resource management?
Why is resiliency so important in recent times? Give a real example.
What is psychological capital (PsyCap)? Briefly summarize the research to date on PsyCap and why might this provide competitive advantage to an organization?
Do you agree that EQ (EI) may be more important than IQ and may be applicable to effective interpersonal relations and performance in the workplace? Why?
What impact does authentic happiness and/or positive organizational scholarship and behavior have on applications to the workplace?
1. What are the trade-offs in today’s organizations between the positives and negatives of advanced technology? Does it really matter if some of the older employees are having a hard time
1. On the basis of limited information in this case, how would you assess the optimism, hope, EI, and self-efficacy of Rob? Of the operations manager? Give some specifics to back your assessment.
Why is feedback so important to communication? What are some guidelines for the effective use of feedback? How can 360-degree feedback help?
What are the major purposes and methods of interactive communication?
What are the three steps in Simon’s decision-making process? Relate these steps to an actual decision.
Identify and describe the four major management decision-making styles. What are some strengths and weaknesses of these styles?
What is the difference between divergent and convergent thinking, and what is their relationship to the process of creativity?
How is advanced information technology affecting interpersonal communication in organizations?
Suppose you are employed in an entry-level management position in a large bank. What specific considerations (contingencies) would you identify of sending an e-mail versus talking in person to
From your reading, what advice would you give to the training department to help improve communication effectiveness in your organization?
What were the reasons behind the poor decisions? Which framework did the poor decisions fall under (rational or social)? Were the poor decisions the result of using an incorrect decision-making
Could the decisions be improved by using one of the group decision-making techniques discussed in your text? Don’t forget to consider the downside to this, such as increased time to make the
1. Obviously, the “Information Age” has arrived. What impact do you think it has on interpersonal communication? What are some of the positives and the negatives? 2. Specifically cite examples
1. Analyze Rita’s last statement: “We really don’t communicate very well.” What is the status of manager subordinate communication in this work relationship? 2. It was said in this chapter
1. In communication terms, how do you explain the success of Michelle’s follow-up memos to the drivers? 2. Explain and give examples of the interactive communication process in this company.
1. What is the “equity premium puzzle”? Can you give a personal example? 2. Why do you suppose that “work on self-control problems such as procrastination is catching on most quickly”? Can
1. Did Harry make a rational decision? 2. What model of behavioral decision making does this case support? 3. What decision techniques that were discussed in the chapter could be used by the
How is stress defined? Is it always bad for the individual? Explain.
A modern-day malady is survivor syndrome. What does this refer to, and how can organizations help combat it?
Compare and contrast the traditional versus the new negotiation skills. Why do you think the new skills lead to better agreements?
What are the general categories of stressors that can affect job stress? Give some examples of each.
What are some of the dispositions that may influence an individual’s reaction to stress? Give an example of each.
What is frustration? What are some of its manifestations? How can the frustration model be used to analyze organizational behavior?
Explain approach-avoidance conflict. Give a realistic organizational example of where it may occur.
What are some of the major sources of interpersonal conflict? Which do you think is most relevant in today’s organizations?
How do groups or teams in conflict behave? What are some antecedent conditions of intergroup conflict?
Job stress can have physiological, psychological, and behavioral effects. Give an example of each and cite some research findings on the relationship between job stress and these outcomes.
Coping strategies for job stress exist for both the individual and the organizational levels. Summarize and evaluate these various strategies for preventing and/or more effectively managing stress.
What events in the workplace do you think cause the most stress? Does this match up with what is contained on the Web sites? Give some specific examples?
What things can an organization do to help manage stress? Which approach do you feel would be most effective? Are there any problems or a downside to any of these?
1. What responsibility do you think an employer has when an employee has mental illness? Do you agree with the current legal climate described in the case? 2. How can an employer manage to
1. How would a Type A personality feel if his or her organization suddenly announced that everyone was to be on call 24 hours a day because the company was moving to round-the-clock customer
1. Is Jim headed for trouble? What would be some physical, psychological, and behavioral outcomes of this type of job stress? 2. What could the company do to help reduce the stress in Jim’s
1. To what do you attribute Sandy’s health problems? What are some possible extraorganizational, organizational, group, and individual stressors? 2. Is there anything that this company could do to
1. Explain James’s behavior in terms of the frustration model.2. Cite a specific example of role conflict in this case.3. What type of conflict resolution strategy is the union steward suggesting?
How would you define power in your own words? How does power differ from authority? From influence?
Identify, briefly summarize, and give some realistic examples of each of the French and Raven power types.
Using the Kelman contingency model of power and influence, who would you use to advertise products in the fall, winter, spring, and summer? Explain your choices.
Describe employee empowerment, giving specific attention to its operationalization and implications for effective outcomes. How, if at all, is empowerment related to traditional delegation? To social
In the chapter it is stated: “The political power game is very real in today’s organizations.” Explain this statement in terms of the discussion in the chapter and any firsthand experience you
Identify three or four of the political strategies that are discussed in the chapter. Explain how these might actually help someone acquire power in today’s organization.
For each of the five types of power, list a specific job listing found on the Web that would benefit from its use.
If you could be strong in one power category, which type would it be? Does this depend on the organization you work for? Why or why not?
1. What type of power does a patent provide to a company? Is this the same kind of power that people within a firm attempt to gain? 2. What types of political strategies has Mitsubishi used to try
1. Who had power in this organization? What type of power did Harry Walden have? 2. Do you think Roger played company politics well? If so, why didn’t he get the international sales job? 3. At this
Briefly discuss the major theoretical explanations for group formation. Which explanation do you think is most relevant to the study of organizational behavior? Defend your choice.
What are some functions of the informal organization? What are some dysfunctions?
What are some of the major symptoms of groupthink? Can you give an example from your own experience where groupthink may have occurred?
What is social loafing? How can it be overcome?
How, if at all, do teams as used in today’s organizations differ from traditional work groups?
What are two ways to make and maintain self-managed teams’ effectiveness?
Describe a cross-functional team and a virtual team. Why are these types of teams growing in popularity?
How should team effectiveness be measured?
In these team environments, it takes longer to get tasks done. Is this an important consideration in determining whether or not a team approach is effective? Why or why not?
Besides time, what are some other important dynamics? Give two specific strengths and two weaknesses of teams in the workplace?
Does the type of organization and its work/projects make a difference on how and when to use teams? Use IBM vs. Custom Research as examples in your answer.
1. Based on the information in the case and your reading of the chapter, what would you recommend to be included in the following assignments you are given as a member of a large multinational
1. Using some of the theories, explain the possible reasons for the group formation of this work crew. What types of groups exist in this case? 2. What role does the supervisor play in the
1. Do you think Sam’s strategy of using this group to delay taking a stand on the housing issue until after the election will work? Why or why not?2. What are some of the important dynamics of
Do you agree with the statement that learning is involved in almost everything that everyone does? Explain.
What are the major dimensions of behavioristic, cognitive, social learning, and social cognitive theories of learning?
What is the difference between classical and operant conditioning?
What is the difference between positive and negative reinforcement? What is the difference between negative reinforcement and punishment? Provide some examples.
What could be done to make money more effective as a reinforcer for behavioral management?
What are some examples of nonfinancial reinforcers? How can these be used to improve employee performance?
What are the five steps of O.B. Mod.? Briefly summarize the critical dimensions of each step that will help improve employee performance.
In what areas has behavioral management been successfully applied?
Summarize the results of the meta-analysis on O.B. Mod. What recommendations would you make to the HRM department based on these findings?
1. What specific reinforcers drive the behavior and resulting performance of the athletes in the sport you chose? 2. How might the reinforcers be different for college versus professional
1. Assign the students (as individuals or groups) to discuss the following: 2. Have two teams formally debate the following: 3. Have the students apply the five step O.B.
1. What implications does the $1 pay have for the use of money as a reinforcer? 2. Why is taking a $1 salary called a “double-edged sword”? 3. What conditions would be necessary and how would
1. Both of these supervisors have similar backgrounds. On the basis of learning theory, how can you explain their opposite approaches to handling people? 2. What are some of the examples of
1. What advice would you give Jenette? In terms of reinforcement theory, explain what is happening here and what Jenette needs to do to get the meetings started on time. 2. What learning theories
1. Do you think Larry’s boss, the department head, attended the O.B. Mod. program? Analyze the department head’s action in terms of O.B. Mod. 2. What do you think Larry’s reaction will be now
Trace through the five steps in the O.B. Mod. model to show how it could be applied to this tardiness problem. Make sure you are specific in identifying the critical performance behaviors and the
Briefly summarize the findings of the three classic leadership studies.
What is the GLOBE project? What cultural dimensions have been identified by the GLOBE researchers? What findings have been found by this GLOBE research effort in terms of the six major leadership
Why do you think the “Big Five” personality traits have been recently found to relate to effective leaders whereas over the years personality traits in general have not?
How do the group theories differ from the trait theories of leadership?
Name and describe the main “competencies” that may be associated with a leader’s effectiveness.
What are the three critical situational variables identified by Fiedler? If these are very favorable, what is the most effective style to use?
In simple terms, what is the path-goal theory of leadership? What is the leader’s function in this conceptualization?
What are the major differences between transactional leaders and transformational leaders? Can you clarify these differences in how today’s organizations are led?
What is meant by “substitutes for,” and “neutralizers of,” leadership? Give some subordinate, task, and organizational examples of these substitutes and neutralizers.
In your own words, describe what is meant by an authentic leader. How does this differ from previous theories, and why may it be so important now?
Frame the issue in the context of Fiedler’s theory and specific contingency model of leadership. Does the leadership style in use fit the situation as defined by Fiedler? If not, could this
Frame the issue in terms of your understanding of authentic leadership. Was it present? Should it be?

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