Canadian Organizational Behaviour 8th Canadian Edition Steven Lattimore McShane, Sandra Steen - Solutions

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1. Based on your reading of the case, describe the leadership process used by Michael Marks. Do you think he is successful because of or in spite of his leadership approach? 2. What leadership theories covered in the chapter would best support Marks? Give specific examples. 3. How do you think
1. How, if at all, do the theories presented in this chapter support such a list of secrets of effective leaders? Which theory would seem to provide the best explanation? 2. Which of these seven guidelines do you think can have the most impact?
What are some styles of charismatic leadership? What do they mean? Give an example.
What is involved in a positive, authentic leadership style? How can such a leader cope with the challenges facing today’s organizations?
What are the major categories of roles identified by Mintzberg? What are some of the subroles when leaders/managers give and receive information?
Use the Real Managers Study to briefly answer the following: What do managers do? What do successful managers do? What do effective managers do?
What are some of the needed skills for leaders/managers to be effective? What are the three major characteristics of these skills?
How can a competency, ALD, and coaching approach develop leaders and make them more effective?
Would you like to be led by a “coach” as these organizations define it? What would be some advantages and disadvantages of viewing leaders this way?
Based on your own leadership style, would you make a good coach? Why or why not?
Discuss a situation in which a coaching approach to leadership would be particularly effective. What would be a situation where a coaching approach would seem to be ineffective?
1. Why do you think this retailing leader made this move to Wal-Mart? 2. How would you evaluate her background? 3. Evaluate her self-described “fanatic about retail detail.” How would this and other details in the case fit into what you have learned in this chapter about what leaders really do?
1. Summarize the famous management consultant and writer Peter Drucker’s position on “ignorance.” Do you agree? 2. Comment on the statement that Zoe Cruz’s demise at Morgan Stanley was because of the way she mishandled colleagues as from the way she misjudged financial risk. 3. Do you agree
1. How would you explain Rex’s leadership style in terms of one or more of the approaches discussed in the chapter? 2. What advice would you give Rex to improve his approach to leadership? 3. Could a leadership training program be set up to help Rex? What would it consist of?
A friend suggests that organizational behaviour courses are useful only to people who will enter management careers. Discuss the accuracy of your friend’s statement.
A number of years ago, employees in a city water distribution department were put into teams and encouraged to find ways to improve efficiency. The teams boldly crossed departmental boundaries and areas of management discretion in search of problems. Employees working in other parts of the city
After hearing a seminar on organizational learning, a mining company executive argues that this perspective ignores the fact that mining companies could not rely on knowledge alone to stay in business. They also need physical capital (such as digging and ore processing equipment) and land (where
A common refrain among executives is “People are our most important asset.” Relate this statement to any two of the four perspectives of organizational effectiveness presented ion this chapter. Does this statement apply better to some perspectives than to others? Why or why not?
Corporate social responsibility is one of the hottest issues in corporate boardrooms these days, partly because it is becoming increasingly important to employees and other stakeholders. In your opinion, why have stakeholders given CSR more attention recently? Does abiding by CSR standards
Look through the list of chapters in this textbook and discuss how globalization could influence each organizational behaviour topic.
“Organizational theories should follow the contingency approach.” Comment on the accuracy of this statement.
What does “evidence-based management” mean? Describe situations where you have heard about companies practicing evidence-based management, as well as situations where companies have relied on fads that lacked sufficient evidence of their worth.
1. What perspective(s) of organizational effectiveness best describe the application of lean management practices? Describe how specific elements of that perspective relate to the interventions described in this case study. 2. Does lean management ignore some perspectives of organizational
An insurance company has high levels of absenteeism among the office staff. The head of office administration argues that employees are misusing the company’s sick leave benefits. However, some of the mostly female staff members have explained that family responsibilities interfere with work.
You notice that the sales representative for Eastern Ontario made 20 percent fewer sales to new clients over the past quarter than salespeople located elsewhere in Canada. Use the MARS model of individual behaviour to explain why his or her performance was lower than the performance of other
Studies report that heredity has a strong influence on an individual’s personality. What are the implications of this in organizational settings?
Suppose that you give all candidates applying for a management trainee position a personality test that measures the five dimensions in the five-factor model. Which personality traits would you consider to be the most important for this type of job? Explain your answer.
Compare and contrast personality with personal values, and identify values categories in Schwartz’s values circumplex that likely relate to one or more personality dimensions in the five-factor personality model.
This chapter discussed the concept of values congruence in the context of an employee’s personal values with the organization’s values. But values congruence also relates to the juxtaposition of other pairs of value systems. Explain how values congruence is relevant with respect to
“All decisions are ethical decisions.” Comment on this statement, particularly by referring to the concepts of moral intensity and ethical sensitivity.
People in a particular South American country have high power distance and high collectivism. What does this mean, and what are the implications of this information when you (a senior executive) visit employees working for your company in that country?
1. SK Telecom is attempting to distant itself from which South Korean cultural value? What indicators of this value are identified in this case study? What other artifacts of this cultural value would you notice while visiting a South Korean company that upheld this national culture?2. In your
1. What performance problems is the captain trying to correct?2. Use the MARS model of individual behaviour and performance to diagnose the possible causes of the unacceptable behaviour.3. Has the captain considered all possible solutions to the problems? If not, what else might he do?
You are manager of a district that has just hired several recent university and college graduates. Most of these people are starting their first full-time job, although most or all have held part-time and summer positions in the past. They have general knowledge of their particular skill area
Do you define yourself in terms of the university you attend? Why or why not? What are the implications of your answer for your university or college?
Several years ago, senior executives at energy company CanOil wanted to acquire an exploration company (HBOG) that was owned by another energy company, AmOil. Rather than face a hostile takeover and unfavourable tax implications, CanOil’s two top executives met with the CEO of AmOil to discuss a
What mental models do you have about attending a college or university lecture? Are these mental models helpful? Could any of these mental models hold you back from achieving the full benefit of the lecture?
During a diversity management session, a manager suggests that stereotypes are a necessary part of working with others. “I have to make assumptions about what’s in the other person’s head, and stereotypes help me do that,” she explains. “It’s better to rely on stereotypes than to enter
Describe how a manager or coach could use the process of self-fulfilling prophecy to enhance an individual’s performance.
Self-awareness is increasingly recognized as an important ingredient for effective leadership. Suppose that you are responsible for creating a leadership development program in a government organization. What activities or processes would you introduce to help participants in this program to
Almost everyone in a college or university business program has developed some degree of global mindset. What events or activities in your life have helped to nurture the global mindset you have developed so far? What actions can you take now, while still attending school, to further develop your
1. Apply your knowledge of stereotyping and social identity theory to explain what went wrong here. 2. What other perceptual error is apparent in this case study? 3. What can organizations do to minimize misperceptions in these types of situations?
A recent study reported that university instructors are frequently required to engage in emotional labour. Identify the situations in which emotional labour is required for this job. In your opinion, is emotional labour more troublesome for university instructors or for 911 emergency service
Emotional intelligence is more important than cognitive intelligence in influencing an individual’s success.” Do you agree or disagree with this statement? Support your perspective.
Describe a time when you effectively managed some- one’s emotions. What happened? What was the result?
“Happy employees create happy customers.” Explain why this statement might be true, and identify conditions in which it might not be true.
What factors influence an employee’s organizational loyalty?
Is being a full-time college or university student a stressful role? Why or why not? Contrast your response with other students’ perspectives.
Two university graduates recently joined the same major newspaper as journalists. Both work long hours and have tight deadlines for completing their stories. They are under constant pressure to scout out new leads and be the first to report new controversies. One journalist is increasingly fatigued
A senior official of a labour union stated: “All stress management does is help people cope with poor management. [Employers] should really be into stress reduction.” Discuss the accuracy of this statement.
1. Why does Conestoga-Rovers and Associates and other companies try to create a positive work environment? 2. How does this company manage to provide events and perks that employees value? 3. Is it possible that employees can have too much fun at work?
Four-drive theory is conceptually different from Maslow’s needs hierarchy in several ways. Describe these differences. At the same time, needs are based on drives, so the four drives should parallel the seven needs that Maslow identified (five in the hierarchy and two additional needs). Map
Learned needs theory states that needs can be strengthened or weakened. How might a company strengthen the achievement needs of its management team?
Two friends who have just completed an organizational behaviour course at another university inform you that employees must fulfill their need for self-esteem and social esteem before they can reach their full potential through self-actualization. What theory are these friends referring to? How
Use all three components of expectancy theory to explain why some employees are motivated to show up for work during a severe snowstorm whereas others make no effort to leave their home.
Describe a situation in which you used organizational behaviour modification to influence someone’s behaviour. What specifically did you do? What was the result?
Using your knowledge of the characteristics of effective goals, establish two meaningful goals related to your performance in this class.
Several service representatives are upset that the newly hired representative with no previous experience will be paid $3,000 a year above the usual start- ing salary in the pay range. The department manager explained that the new hire would not accept the entry-level rate, so the company raised
A large organization has hired you as a consultant to identify day-to-day activities for middle managers to minimize distributive and procedural injustice. The company explains that employees have complained about distributive injustice because they have different opinions about what is fair
1. What symptom(s) exist in this case to suggest that something has gone wrong? 2. What are the underlying problems that have led to these symptoms? In other words, what theories explain what went wrong in this case? 3. What actions should the organization take to correct these problems?
As a consultant, you have been asked to recommend either a gainsharing plan or a profit-sharing plan for employees who work in the four regional distribution and warehousing facilities of a large retail organization. Which reward system would you recommend? Explain your answer.
You are a member of a team responsible for developing a reward system for your college or university faculty unit. Assume that the faculty is nonprofit, so profit sharing is not an option. What other team or organization-level rewards might work in this situation? Describe specific measures that
Okanagan Tire Corporation redesigned its production facilities around a team-based system. However, the company president believes that employees will not be motivated unless they receive incentives based on their individual performance. Give three explanations why Okanagan Tire should introduce
What can organizations do to increase the effectiveness of financial rewards? Discuss fully.
Most of us have watched pizzas being made while waiting in a pizzeria. What level of job specialization do you usually notice in these operations? Why does this high or low level of specialization exist? If some pizzerias have different levels of specialization than others, identify the
Can a manager or supervisor “empower” an employee?
Describe a time when you practised self-leadership to successfully perform a task. With reference to each step in the self-leadership process, describe what you did to achieve this success.
Can self-leadership replace formal leadership in an organizational setting?
1. What symptom(s) in this case suggest that something has gone wrong? 2. What are the main causes of these symptoms? (a) Jobs Have Low Motivational Potential (b) Poor Alignment of Money and Rewards (c) Continuance Commitment from Golden Handcuffs (d) Exit-Voice-Loyalty-Neglect (EVLN) 3. What
1. In what ways would Procter & Gamble Canada’s awards event likely improve the organization’s effectiveness? 2. Evaluate P&G’s awards event against the five strategies for improving reward effectiveness.
A management consultant is hired by a manufacturing firm to determine the best site for its next production facility. The consultant has had several meetings with the company’s senior executives regarding the factors to consider when making the recommendation. Discuss the decision-making problems
You have been asked to personally recommend a new travel agency to handle all airfare, accommodation, and related travel needs for your organization of 500 staff. One of your colleagues, who is responsible for the company’s economic planning, suggests that the best travel agent could be selected
Intuition is both an emotional experience and an unconscious analytic process. One problem, however, is that not all emotions signal that there is a problem or opportunity. Explain how we would know if our “gut feelings” are intuition or not, and if not intuition, suggest what might be causing
A developer received financial backing for a new business financial centre along a derelict section of the waterfront, a few kilometres from the current down- town area of a large European city. The idea was to build several high-rise structures, attract large tenants to those sites, and have the
Ancient Book Company has a problem with new book projects. Even when others are aware that a book is far behind schedule and may engender little public interest, sponsoring editors are reluctant to terminate contracts with authors whom they have signed. The result is that editors invest more time
Think of a time when you experienced the creative process. Maybe you woke up with a brilliant (but usually sketchy and incomplete) idea, or you solved a baffling problem while doing something else. Describe this incident to your class and explain how the experience followed the creative process.
Two characteristics of creative people are that they have relevant experience and are persistent in their quest. Does this mean that people with the most experience and the highest need for achievement are the most creative? Explain your answer.
Employee involvement applies just as well to the class- room as to the office or factory floor. Explain how student involvement in classroom decisions typically made by the instructor alone might improve decision quality. What potential problems may occur in this process?
1. To what extent should your employees be involved in this decision? Select one of the following levels of involvement:2. What factors led you to choose this alternative rather than the others?3. What problems might occur if less or more involvement occurred in this case? Discuss
1. To what extent should your employees be involved in this decision? Select one of the following levels of involvement: 2. What factors led you to choose this alternative rather than the others? 3. What problems might occur if less or more involvement occurred in this case (where possible)?
1. To what extent should your employees be involved in this decision? Select one of the following levels of involvement:2. What factors led you to choose this alternative rather than the others?3. What problems might occur if less or more involvement occurred in this case (where possible)? Discuss.
1. What organizational conditions seem to support creative thinking at Nottingham- Spirk? Why do these conditions support creativity? 2. Explain how the converging–diverging sessions at Nottingham-Spirks aid employee and team creativity.
Informal groups exist in almost every form of social organization. What types of informal groups exist in your classroom? Why are students motivated to belong to these informal groups?
The late management guru Peter Drucker said: “The now-fashionable team in which everybody works with everybody on everything from the beginning rapidly is becoming a disappointment.” Discuss three problems associated with teams.
You have been put in charge of a cross-functional task force that will develop enhanced Internet banking services for retail customers. The team includes representatives from marketing, information services, customer service, and accounting, all of whom will move to the same location at
You have just been transferred from the Regina office to the Vancouver office of your company, a national sales organization of electrical products for developers and contractors. In Regina, team members regularly called customers after a sale to ask whether the products arrived on time and whether
You have been assigned to a class project with five other students, none of whom you have met before. To what extent would team cohesion improve your team’s performance on this project? What actions would you recommend to build team cohesion among student team members in this situation?
Suppose that you were put in charge of a virtual team whose members are located in different cities around the country or region. What tactics could you use to build and maintain team trust, as well as minimize the decline in trust that often occurs in teams?
You are responsible for convening a major event in which senior officials from several provincial governments will try to come to an agreement on environmental issues. It is well known that some officials posture so that they appear superior, whereas others are highly motivated to solve the
Chatham Technologies wants to use brainstorming with its employees and customers to identify new uses for its technology. Advise Chatham’s president about the potential benefits of brainstorming, as well as its potential limitations.
1. What problems in team decision making likely caused the committee to select for the award the worst applicant on their list? 2. What would you recommend to future committees so they avoid the problems identified in this case? 3. Discuss what happened in this case using concepts and theories of
1. What type of team-building best describes these volunteering activities? 2. Explain how the corporate social responsibility element of volunteering contributes to team building. 3. Along with team building, in what other ways do these volunteering activities improve organizations?
You have been hired as a consultant to improve communication between engineering and marketing staff in a large high-technology company. Use the communication model and the four ways to improve that process to devise strategies to improve communication effectiveness among employees between these
A company that operates in a developing country intends to introduce electronic mail (email) for office staff at its three buildings located throughout the city. Describe two benefits as well as two potential problems that employees will likely experience with this medium.
Senior management at a consumer goods company wants you to investigate the feasibility of using a video calling application (such as Skype) for monthly online meetings involving its three-dozen sales managers located in several cities and countries. Use the social acceptance and media richness
Wikis are collaborative websites where anyone in the group can post, edit, or delete any information. Where might this communication technology be most useful in organizations?
Under what conditions, if any, do you think it is appropriate to use email to notify an employee that he or she has been laid off or fired? Why is email usually considered an inappropriate channel to convey this information?
Suppose that you are part of a virtual team and must persuade other team members on an important matter (such as switching suppliers or altering the project deadline). Assuming that you cannot visit these people in per- son, what can you do to maximize your persuasiveness?
Explain why men and women are sometimes frustrated with each other’s communication behaviours.
In your opinion, has the use of email and other information technologies increased or decreased the amount of information flowing through the corporate grapevine? Explain your answer.

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Canadian Organizational Behaviour 8th Canadian Edition Steven Lattimore McShane, Sandra Steen - Solutions

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