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business
business communication essentials
Business Communication Contexts And Controversies 1st Edition Les Hanson, Darryl Hammond - Solutions
How efficient would a 6-bit code be in asynchronous transmission if it had 1 parity bit, 1 start bit, and 2 stop bits? (Some old equipment uses 2 stop bits.)
Draw how a series of four separate messages would be successfully sent from one computer to another if the first message was transferred without error, the second was initially transmitted with an error, the third was initially lost, and the ACK for the fourth was initially lost.
If you had to download a 20-page paper of 400K(bytes) from your professor, approximately how long would it take to transfer it over the following circuits? Assume that control characters add an extra 10 percent to the message.a. Dial-up modem at 33.6 Kbpsb. Cable modem at 384 Kbpsc. Cable modem at
Draw how the bit pattern 01101100 would be sent usinga. Single-bit AMb. Single-bit FMc. Single-bit PMd. Two-bit AM (i.e., four amplitude levels)e. Two-bit FM (i.e., four frequencies)f. Two-bit PM (i.e., four different phases)g. Single-bit AM combined with single-bit FM h. Single-bit AM combined
A few Internet service providers in some areas now have BONDING IMUXs and offer their use to businesses wanting faster Internet access.Search the Web or call your local ISPs to see if they offer this service and if so, how much it costs.
Three terminals (T1, T2, T3) are to be connected to three computers (C1, C2, C3) so that T1 is connected to C1, T2 to C2, and T3 to C3. All are in different cities. T1 and C1 are 1,500 miles apart, as are T2 and C2, and T3 and C3. The points T1, T2, and T3 are 25 miles apart, and the points C1, C2,
Investigate the different types of cabling used in your organization and where they are used (e.g., LAN, backbone network).
Investigate the costs of dumb terminals, network computers, minimally equipped microcomputers, and top-of-the-line microcomputers. Many equipment manufacturers and resellers are on the Web, so it’s a good place to start looking.
What application architecture does your university use for e-mail? Explain.
Investigate the costs of dumb terminals, network computers, minimally equipped microcomputers, and top-of-the-line microcomputers. Many equipment manufacturers and resellers are on the Web, so it’s a good place to start looking.
What are the costs of client-server versus host-based architectures? Search theWeb for at least two different studies and be sure to report your sources. What are the likely reasons for the differences between the two?
Investigate the use of the four major architectures by a local organization (e.g., your university). Which architecture(s) does it use most often and what does it see itself doing in the future? Why?
Investigate the providers of VOIP phone service using the Internet (e.g., Vonage.com). What services do they provide and what pricing plans do they have for residential users?
Discuss how the revolution/evolution of communications and networking is likely to affect how you will work and live in the future.
Use theWeb to search the Internet Engineering Task(IETF) Web site (www.ietf.org). Describe one standard that is in the request for comment (RFC) stage.
Investigate the networks in your school or organization.Describe the important local area networks(LANs) and backbone networks (BNs) in use (but do not describe the specific clients, servers, or devices on them).
Describe a recent data communication development you have read about in a newspaper or magazine and how it may affect businesses.
Find a college or university offering a specialized degree in telecommunications or data communications and describe the program.
Discuss the issue of communications monopolies and open competition with an economics instructor and relate his or her comments to your data communication class.
Investigate the long-distance carriers (interexchange carriers [IXCs]) and local exchange carriers (LECs)in your area. What services do they provide and what pricing plans do they have for residential users?
Explain three strategies for designing the document for faster navigation.
Identify and revise five sentences that are not natural.
Identify and revise five sentences that are not concise.
Identify and revise five sentences that are not complete.
What other strategies would you consider for making the document easy to navigate?
Which parts of the document would you consider converting to bulleted or numbered lists?
If you were going to use headings in this document, how would you group sections? What headings would you use?
Revise the document. Attempt to cut the length in half. Use headings and other design features to improve navigation.
Explain three strategies for designing the document for faster navigation.
Identify and revise five sentences that are not natural.
Identify and revise five sentences that are not concise.
Identify and revise five sentences that are not complete.
Scott advises young professionals to take writing seriously.What are a few ways you can do that?
What are some distinctions he makes between academic and business writing?
What does he say about the importance of accuracy in writing?
Based on his statements, what are a few guidelines for determining if your writing is formal enough but not too formal?
What does Scott say about the importance of writing? What are several examples he provides to illustrate his points?
Do you think that complete and concise writing are competing goals? Explain.
How does document design improve ease of reading?
How does natural writing improve ease of reading?
How does concise writing improve ease of reading?
How does complete writing improve ease of reading?
Does the message portray a tone of positivity?Other-orientation? Describe your viewpoint with examples.
Does it have any logical inconsistencies? Explain.
How effectively is the message targeted to its audience?Do you have any suggestions for how it could have been better adapted for the audience?
How effectively are facts and conclusions written?
How effective is the tone? Would you suggest any changes?
How effective is the business logic? Would you suggest any changes?
How effectively is this message framed? Would you suggest any changes?
What pieces of advice that she gives are most relevant for your writing? Explain.
In what ways does she say that business writing is changing?How will you adapt to some of these changes?
She also mentions tone several times. According to her, what is the importance of tone? What type of tone does she try to project?
What does Asbill say about the process of writing messages?What two strategies will you better incorporate into your approach to writing?
Discuss the importance of achieving positive and otheroriented tone in business messages.
Explain common types of logical inconsistencies in business messages.
Describe the nature of framing for business messages.
Discuss basic considerations in the audience analysis stage of planning messages.
Explain the general nature of excellence in business thinking and how it applies to the idea development stage of planning messages.
Describe each of the three components in the AIM planning process for business messages: audience analysis, idea development, and message structuring.
Summarize one or more of the following:1. An article from a recent edition of Bloomberg Businessweek or Harvard Business Review.2. One of Jakob Nielsen’s articles at http://www.nngroup.com/articles/author/jakob-nielsen.3. An article about college, career development, or job searching from
Your organization has decided to encourage employees to take courses by reimbursing each eligible employee a maximum of $3,500 in tuition and fees during any one calendar year. Anyone who wants to participate in the program must apply before the first class meeting; the application must be signed
Your company is ready to open an employee fitness center with on-site aerobics and yoga classes, stationary bikes, treadmills, and weight machines. The center will be open 6 a.m. to 10 p.m. daily; at least one qualified instructor will be on duty at all times. Employees get first preference; if
Interview a professional you know about his/her use of e-mail. You might consider questions such as these:■ How many e-mails do you receive on an average day? Send?■ How much time do you spend handling e-mails on an average day?■ What are the most common kinds of e-mails you receive? Send?■
The Coffee Place, the local coffee shop/café where you work, has now developed a gluten-free menu at the request of customers.In a group, list ways The Coffee Place can get this information to customers. What are the benefits of using those particular media?As a group, design a document that
As firms attempt to help employees balance work and family life (and as employers become aware that personal and family stresses affect performance at work), human resource departments sponsor an array of programs and provide information on myriad subjects. However, some people might be
You work for a local fitness center called Super Fit. The owners of Super Fit would like to expand their business and add a running track and a large pool. They have drafted the following letter to send out to their current members, informing them of the updates and new services.Dear Sir or
Banks make billions of dollars from overdraft fees. They maintain that the overdraft service allows customers to make vital purchases even when their account is empty.On the other side, many customers are furious at how the current system allows them to rack up hundreds of dollars in overdraft fees
Some of the most common e-mails are meeting announcements, away notices, and maintenance notices. Create these three messages:1. Write an e-mail announcing a staff meeting to hear a consultant’s presentation on business etiquette.2. Write a computer away-notice for your upcoming sales trip.3.
This really happened! The details have been changed—to protect the innocent, of course.Jonah Delaney, a 22-year-old employee of a large health maintenance organization, sent an e-mail throughout the company charging that the multibillion-dollar conversion to electronic medical records was a
The following letter was sent to more than 130 million households after the U.S. Congress passed a stimulus package in early 2008. Critique it in small groups. Here are some questions to get you started:1. What are the purposes of this letter?2. How well does this letter inform the audience of its
Your organization has decided to institute a suggestion system. Employees on hourly pay scales will be asked to submit suggestions. (Managers and other employees on salary are not eligible for this program; they are supposed to be continually suggesting ways to improve things as part of their
Analyze the role of technology in an organization where you—or a friend or family member—have worked.■ What kinds of communication technology do you use most?■ What are some of the newest communication technologies introduced there?■ What kinds of technology upgrades do you wish would be
Good letters and e-mails need correct grammar. Practice yours by doing the exercises from Appendix B on correcting sentence errors (B.8) and editing for grammar and usage (B.9).
9. What are tips for composing some of the common varieties of informative and positive messages?(LO 9-5)
8. What are some concerns to consider when choosing and ordering the information in your message? (LO 9-4)
7. How do you organize informative and positive messages?(LO 9-4)
6. What are some tips for effectively using face-to-face contacts? Phone calls? Instant messages? Text messaging?Social media? Letters? Memos and e-mails?(LO 9-3)
5. When do you use face-to-face contacts? Phone calls?Instant messages? Text messaging? Social media?Letters? Memos and e-mails? (LO 9-3)
4. How does information overload impact your communications?(LO 9-3)
3. What are the multiple purposes of informative and good-news messages? (LO 9-3)
2. What technological changes are occurring in business communication? (LO 9-2)
1. What are the purposes of informative and positive messages? (LO-9-1)
LO 9-5 How to compose some of the common varieties of informative and positive messages.
LO 9-4 How to organize informative and positive messages.
LO 9-3 When and how to use common business media effectively.
LO 9-2 What kinds of newer communication hardware are entering offices.
What the purposes of informative and positive messages are.
10. “advance australia fair” is australia’s national anthem.
9. people sometimes mistakenly think islamic countries are arabic countries—iran, for example, is islamic but not arabic.
8. in south america, people from the united states are called norte americanos, or north americans.
7. emily howard stowe founded the canadian women’s suffrage association (cwsa).
6. the shuswap nation is located to the east of the fraser river.
5. what effect do historical wars, like the war of 1812, world war I, and world war ii, have on the canadian self narrative?
4. spanish is the common language throughout latin america, except in brazil, where they speak portuguese.
3. knowing that china is a more high-context culture than canada does not mean all chinese people in all situations will exhibit high-context communication patterns.
2. what sort of value does the proverb “the squeaky wheel gets the grease” express?
1. the african proverb “it takes a village to raise a child”expresses a communitarian value.
5. Experiencing Cultural Differences Answer the following questions based on your personal experiences. If you have not had a relevant personal experience, imagine how you would feel.a. North American society places a heavy emphasis on eliminating body odours. If you are a product of that North
4. Making Small Talk Those topics that are considered polite and those that are off limits can vary among regions and cultures.For example, New Yorkers will ask people they just met how much rent they are paying. In most places, however, asking someone a question about money would be considered
3. Exploring Canada’s Self-Narrative Answer the following questions based on your own experience of how Canadians talk about themselves.a. What do you think mainstream Canada’s narrative is regarding Europeans settling here and founding Canada?b. What do you think mainstream Canadians think of
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