Communication Between Cultures 8th Edition Larry A. Samovar, Richard E. Porter, Edwin R. McDaniel, Carolyn Sexton Roy - Solutions

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What is the target audience for this blog?
What is the name and web address of the blog?
What types of online conversations about the company are appropriate? Inappropriate?
The policy encourages employees to post items that “inspire moments of optimism and happiness.” Give five options for employees to make these types of posts. What value do these types of posts provide to Coca-Cola? How might posting as a Coca-Cola employee create opportunities for employees?
The policy tells employees they should be “conscientious when mixing your business and personal lives.” Give five examples of posts that many people might consider private or personal and that could damage a company’s image.
The policy states that employees are responsible for following the Code of Business Conduct in all public settings. Do you think your online activities on public social networking websites constitute a public setting? Explain.
Generally, what is the difference between speaking “on behalf of the Company” and speaking “about” the company?
Recommend how employees can avoid such problems.
Describe a similar behavior you have observed.
Explain why the social media use was unethical.
Have you ever talked to your colleagues or classmates about your communication preferences? For example, have you discussed preferences for certain communication channels or expected response times? Describe your experiences.
Do you think the boundaries between private life and work life are blurred by communication technologies such as social networking? What standards or principles do you want to use to keep parts of your private life separate from your colleagues?
Do you think it is appropriate to friend a supervisor or supervisee on Facebook or another social networking website?What problems could arise by doing so? What work benefits might you achieve? What social boundaries should exist between supervisors and supervisees?
Explain how the topic will affect you in the workplace.
Describe your feelings and attitudes regarding the entry. Do you agree or disagree with certain points? Are you enthusiastic or pessimistic about various parts of the entry?
According to the entry, what is the impact of communication technology on corporate culture?
Briefly summarize the topic of the blog entry.
Forni in the preceding passage. What does this imply for you as you enter the workplace?
It’s safe to assume that some non-Millennial workers hold a viewpoint similar to that of
What are communication skills that you think Millennials most need to develop?
What are some of the most valuable communication skills that Millennials bring to the workplace?
In what ways do communication tools hamper the effective development of interpersonal skills needed in the workplace?
In what ways do communication tools enhance the effective development of interpersonal skills needed in the workplace?
Place yourself in the position of a middle or upper manager.Describe two ways in which the use of social media tools by your subordinates would benefit you and two ways in which they would threaten you.
When are Web 1.0 communication tools such as email better choices than Web 2.0 communication tools?
When are Web 2.0 communication tools more efficient than Web 1.0 communication tools such as email?
McAfee distinguishes between information gatekeepers and managers of people. Explain what you think he means by this distinction and its relevance to the adoption of social software.
What are the major obstacles to adopting Web 2.0 communication tools in the workplace?
In what ways might online communications lead to less honesty and lower-quality work?
In what ways do online communications lead to more honesty and higher-quality work?
What are some of the differing attitudes between generations about online expression? What impact might these differences have on workplace communication?
What are the potential personal and group benefits from using Web 2.0 communication channels?
Vaughan says that “in the future you will be judged on what you share, not on what you know.” Explain ways that you agree or disagree with this statement. Provide a few concrete examples.
Vaughan suggests that companies should show that social tools help get work done, but also suggests that companies shouldn’t get hung up on ROI. What do you think he means?Do you think you can demonstrate the benefits of using social tools without demonstrating ROI?
Vaughan says that social tools help organizations develop a“culture of trust, innovation, and transparency.” How important do you think this type of culture is? Explain your views.
When Vaughan says that many employees are now starting to use social tools without even knowing it, what does he mean?What does this suggest about persuading others to use social media for business communication?
What does Simon Vaughan say about the new ways of working? What do you think would be his definition of the Social Age? Explain.
When do you think you should use blogs and wikis in teams?How should you decide which to use?
What are some characteristics of the Social Age?
Create blogs for effective external communications.
Use blogs, wikis, forums, and other social tools for effective communication within organizations.
What three strategies do you or will you use in the upcoming five years to avoid e-interruptions in the workplace?
What is the best way to respond to cyber silence when you need a response from someone else?
Explain cyber silence. Provide three examples that you have observed.
Have others ever found your response time surprisingly fast?Have others ever found your response time to be slow enough to be considered impolite or uncivil? How can you influence the expectations of others regarding how quickly you respond to their digital messages?
What do you think is an appropriate response time to the following types of digital messages: texts, microblog messages(such as tweets), and emails?
Compare the less effective and more effective responses to an angry email depicted in Figures 7.6 and 7.7.Explain three specific ways in which the more effective response defuses the situation. Also, suggest two improvements you would make to the more effective response in Figure 7.7.
Based on your own experiences or those of your friends or colleagues, describe a situation in which someone was the target of cyber incivility. Describe the cyber incivility. How well did the target respond? How well did the target reinterpret, relax, and/or defuse the situation?
What types of cyber incivility have you observed or heard about?
Make two recommendations for improving the more effective email.
Evaluate them based on three of the principles for effective emails from this chapter.
Analyze the writing for each email based on tone, style, or design.
What personal characteristics and skills are particularly well suited to success for predominantly Internet-based communication?
Do you view the possibility of less face-to-face communication as disappointing? Explain.
Is the prospect of communicating primarily via the Internet liberating? Explain.
What was the most valuable information from this interview for you?
According to her, what are the benefits and drawbacks of face-to-face communication? In what ways do you agree and/or disagree?
According to her, what are the main benefits and drawbacks of email? What future role does it have in business communications? In what ways do you agree and/or disagree?
In her view, how is the corporate intranet useful?
What principles does Norris use when deciding which communication technologies to use? In what ways do you agree and/or disagree?
What are some strategies you can use to make better phone calls in the workplace?
What strategies do you think are most important for effective texting in the workplace?
What strategies can you use to avoid email overload and, as a result, increase your productivity?
Explain the neutrality effect and negativity effect in digital communications. What do they imply for how you write digital messages?
Describe three communication channels not listed in Table 7.1 and their strengths and weaknesses in terms of richness, control, and constraints.
Compare and contrast spoken versus written communication in terms of richness, control, and constraints.
Identities are established through group membership and are enacted in a variety of ways, including rites of passage, personal appearance, and participation in commemorative events. Concepts of identity within the same group can change over time.
Identity is acquired through interaction with other members of one’s cultural group. The family exerts a primary influence on early identity formation.
Every individual has multiple identities—racial, ethnic, gender, national, regional, organizational, personal, and perhaps cyber/fantasy—that act in concert. The importance of any single identity is a result of the context.
Identities can be categorized as human, social, and personal. Another classification scheme uses personal, relational, and communal.
Identity is a highly abstract, dynamic, multifaceted concept that defines who you are.
What do you believe the physicians attending the boy could do to relieve the father’s anxiety about his son’s treatment?A ten-year-old boy from a rural Mexican family was being treated for cancer of his distal femur. According to the boy’s father, his son’s cancer began when the boy was
To what extent might the father’s beliefs interfere with the cancer treatment?A ten-year-old boy from a rural Mexican family was being treated for cancer of his distal femur. According to the boy’s father, his son’s cancer began when the boy was kicked by a child from a neighboring family
What resources do you believe the physicians might have available to them to help the father remove the evil spell?A ten-year-old boy from a rural Mexican family was being treated for cancer of his distal femur. According to the boy’s father, his son’s cancer began when the boy was kicked by a
Do the attending physicians have an obligation to work with the father in order to help remove the evil spell?A ten-year-old boy from a rural Mexican family was being treated for cancer of his distal femur. According to the boy’s father, his son’s cancer began when the boy was kicked by a child
You are a teacher in an American middle school. One day you notice that one of your Vietnamese students has bruise-like marks on her arms, legs, neck, and face. You are a culturally competent teacher working in a multicultural environment and have learned about the practices of cupping, spooning,
Does the patient believe in a Western biomedical view of illness, or does the patient hold an alternative or blended view of illness?
Does the patient believe people can and should influence their health?
Does the patient value open communication or does the patient tend to draw cues from the context of the situation?
Does the patient value individuality and personal choice, or does the patient focus more on family and collective choices?
What do you fear most about the illness?
What are the main problems the illness has caused you?
What kind of treatment do you think is necessary? What are the most important results you hope to receive from this treatment?
How severe is the illness? Will it have a long or short course?
What problems do you think the illness causes? How does it work?
Why do you think the illness started when it did?
What do you think has caused the illness?
What do you call the illness?
Ask members of other cultures how they view death and dying. Determine the role family plays in their approach to end-of-life decisions.
Interview people from other cultures and ask them if they have encountered communication problems when seeking health care.
Examine your worldview and determine how important spirituality is to your health care.
Identify the differences that exist between your various beliefs about the causes and treatment of illness and those found in another culture.
Working with others, devise a plan that would reconcile the different learning preferences of students in a sixth-grade classroom with the following student balance: six Latinos, eight European Americans, five African Americans, four Japanese, and one Iranian.
Looking back upon your school experiences, devise a plan to integrate the various cultures in a multicultural classroom into a classroom community.
Working with others, develop a protocol for entering into negotiations with a team of Brazilian, Chinese, or Indian negotiators. What considerations must you give to their business culture in developing your plan?
Working with others, determine some of the cultural problems that can arise in both a multinational and a domestic workforce. What are the problematic differences and similarities between the two workforces?
What are some cultural differences in beliefs about death and dying? How do these different belief systems affect the manner in which caregivers relate to their clients?
Why might it be important to incorporate more than one medical belief system into the treatment plans of patients in a multicultural health care setting?
What policies should be in effect at a health care facility to determine when interpreters should be used?
What training is necessary for health care providers to become effective intercultural communicators?

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Communication Between Cultures 8th Edition Larry A. Samovar, Richard E. Porter, Edwin R. McDaniel, Carolyn Sexton Roy - Solutions

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