Communication For Business And Secretarial Students 2nd Edition Lysbeth A Woolcott - Solutions

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Which five theories presented in this book are your personal favorites? Do they tend to line up with a thread or principle, come out of a single scholarly tradition, or address a particular communication context?
Can you think of a few theories that could be tied into at least five of the threads discussed? If so, what do they have in common?
What questions do you have about communication that weren’t addressed by the theories covered in this book? Under what communication contexts would theories that speak to those issues fit best?
(d) Class discussion on the efficacy of the measures proposed at the meeting could follow.
(c) As an alternative to class discussion, draft an agenda and hold a meeting of the company's Board of Directors to discuss arrangements. For this exercise it is suggested that half the students be given time in which to prepare roles and plan short reports, to be given orally, on, for instance,
(b) Draft a letter to all employees informing them of the impending move and proposed arrangements.
(a) Answer the following questions:(i) what information should have been given and to whom(ii) what opportunities for discussion should there have been(iii) timing: what should the timetable of communication have been(iv) what media of communication should have been used at various stages(v) what
(a) Resolve the problems. You may need, among other things, to consider the following, although not necessarily in the order in which they are given or even as separate points.(i) What failures of communication exist?(ii) How should Miss Smith have reacted to the situation?(iii) What action should
The following are the tasks which the Secretary to the meeting would then have to perform:(a) write a report for the public meeting, making it about 350 words long and summarising the discussion at the meeting(b) draft an advertisement for the public meeting for insertion in the local newspaper(c)
We have heard more and more today about 'communication in industry'.Describe how to secure an effective communication system, discuss the objectives and consider the possible channels of communication giving your views on the effectiveness of each.
Why is the meaningful use of language so important in achieving good communication?
What role should the secretary play in the maintenance of good communication?
Explain the importance of good communication in the maintenance of sound relations between management and employees. Comment on the relative values of informal and formal methods of communication.
Write briefly on the disadvantages in general of a written communication.S.C.C.A.P.E. Advanced Secretarial Certificate
Your company has decided to institute a suggestions scheme. The procedure to be followed has been drawn up and must now be communicated to the employees concerned: some 350 persons accommodated on two floors of an office block and a factory building a short distance away.Suggest an efficient method
A manager is proposing to move a department of a business to another location. What forms of communication should he use to consult (and persuade) the employees about the plan and to put the plan into operation?L.C.C. Private Secretary's Certificate
The graph in Figure 60 shows the quantity of exports of two items of equipment over a period of years. You are required to:(a) show the statistics given on the graph in suitable tabular form(b) indicate any conclusions that can be inferred from the graph(c) state any advantages there are in
The term ... chart is used for a variety of ways of presenting statistical information. GIVE five terms which could be used for filling in the blank space and describe in each case how such a chart would be used.L.C.C. Private Secretary's Certificate
Describe and illustrate three different types of charts and give two examples in each case to show how such charts might be used in the office.
'In 1960 the British telecommunications industry delivered £22m of equipment to the Post Office. In 1963 the figure was £44m, in 1966£72m and in 1969 £136m.'(a) Express this information diagrammatically in two different suitable ways.(b) Which year's figures showed the greatest percentage
Present the statistics contained in the following passage in an appropriate visual form other than a table. Give your chart a suitable tide.The fantastic expansion of local authority social service is of course the obvious boom story: up by 50 per cent from 1969 to 1971, from £267 million to £401
What is the value of using visual communication in addition to or instead of written communication?
Explain what is meant by the following and how each may be used:(a) pictogram(b) flow chart(c) histogram(d) Gantt Chart.
Using reference books in your college library, find out where there is the following information:(a) index of iridustrial production(b) index of retail prices(c) sales of vehicles(d) census details on types of dwellings(e) local government finance(f) industrial absenteeism.
Present the following information in the form of a table. What further data would be required to make the table more informative?In 1966, the total number of accidents to the A.B.C. Company male employees was 364 and to female employees 204. In 1967, the total number of male accidents was 418 - a
(a) What are the advantages of recording statistical data in graphic form?(b) Explain the difference between a line chart and a bar chart and give an example to show when each might be used.L.C.C. Private Secretary's Certificate
Suggest one method of presenting each of the following items of information in a visual form, giving reasons for your choice and indicating what 'audience' you have in mind for each:(a) the sizes of shoes sold by one shop in one day(b) the number of cars produced by British car manufacturers over a
THE 'SITUATION' TYPE OF QUESTION(a) Your employer is noted for his bad memory. He left yesterday for a business trip and, despite your efforts, he has left his itinerary behind.How can you ensure that he keeps his appointments?(b) Your boss is busy at an ali-day meeting. A client of his, who has
QUESTIONS ON CURRENT AFFAIRS(a) Do you call yourself a political person?(b) Do you think the (contemporary) situation is fair to this country?(c) What implications are there for Britain/world peace/Europe in the recent events in the Common Market/the U.S.A./South Mrica/China, et cetera?(d) What do
QUESTIONS ON THE ROLE OF THE SECRETARY(a) What is the difference between a private secretary and an executive secretary in your opinion?(b) What are the qualities of an effective secretary?(c) When could there be a conflict between the secretary's loyalty to her boss and to her firm?(d) What
QUESTIONS ON AIMS AND AMBITIONS(a) Why do you wish to become a secretary (or why did you take up secretarial work)?(b) What sort of job are you looking for?(c) What are your long term ambitions?(d) Do you consider that becoming a secretary is a practical way of gaining entry into management?
QUESTIONS BASED ON INFORMATION PREVIOUSLY GIVEN BY THE STUDENT(a) Do your interests take the form mainly of active or passive participation?(b) How important do you consider taking part in some sport is?(c) When did you take up languages?(d) Do you consider it necessary to have a language in
(a) Draw up for insertion in a local newspaper a display advertisement inviting applications for one of the following vacancies:(i) Secretary to the Sales Manager(ii) Accounts Clerk(iii) Telephonist/Receptionist(b) Write the letter to be sent to the applicants selected for interview.(c) Write the
What are the advantages and disadvantages of using a standard 'Application for Employment' form? List the information you would require from persons seeking Clerical and Secretarial employment in a firm with a number of branches in different parts of the country as well as several offices in
You are a secretary to. the Chief Accountant of a large organisation.Your assistant is leaving to get married. Draw up the following:(a) a classified advertisement for the post(b) a job description(c) a report on an unsatisfactory candidate that you have interviewed(d) a report on the most suitable
You have been asked to interview a junior secretary who will succeed you as secretary to two executives, one young and one near to retirement.What questions will you ask her and what information will you give her about your job?L.C.C. Private Secretary's Certificate
As the senior private secretary you have been asked to interview three candidates for a position of shorthand-typist. They are:Miss 'X', aged twenty Mrs 'Y', aged thirty-five (one child, ten years old)Miss 'Z', aged forty-four.As all have an acceptable educational standard and the necessary paper
You are shortly to be interviewed for a post as a private secretary. What preparations can you make beforehand and what action can you take during and after the interview to ensure as far as possible a favourable impression?L.C.C. Private Secretary's Certificate
Developments in legislation and thinking on industrial relations and effective management have in recent years led to the introduction of more formal intetviews. To what extent do you consider that the various procedures are an improvement on less formalised methods of discussing performance,
)(RSA Communication in the Office)Discuss the view that unsatisfactory intetviewing techniques may lead to staff unrest.To what extent do you consider that managers should give advice on personal problems? Illustrate your answer with some examples.Intetviews cannot ever be completely objective.
(a) Draw up for insertion in a local newspaper a display advertisement inviting applications for one of the following vacancies: (i) Secretary to the Sales Manager (ii) Accounts Clerk (iii) Telephonist/Receptionist.(b) Write the letter to be sent to the applicants selected for intetview.(c) Write
What are the advantages and disadvantages of using a standard 'Applica- tion for Employment' form. List the information you would require from persons seeking clerical and secretarial employment in a firm with a number of branches in different parts of the country as well as several offices in
You are secretary to the Chief Accountant of a large organisation. Your assistant is leaving to get married. Draw up the following: (a) a classified advertisement for the post (b) a job description (c) (d) a report on an unsatisfacory candidate that you have inter- viewed a report on the most
You have been asked to interview a junior secretary who will succeed you as secretary to two executives, one young and one near to retire- ment. What questions will you ask her and what information will you give her about your job? 4. You are secretary to the Chief Accountant of a large
As the senior private secretary you have been asked to interview three candidates for a position of shorthand-typist. They are:Miss X, aged twenty Mrs Y, aged thirty-five (one child, ten years old)Miss Z, aged forty-four.As all have an acceptable educational standard and the necessary paper
You are shortly to be interviewed for a post as a private secretary. What preparations can you make beforehand and what action can you take during and after the interview to ensure as far as possible a favourable impression? (LCC Private Secretary's Certificate)
QUESTIONS ABOUT THE }08 AND THE ORGANISATION(a) What makes you think that you could do this job?(b) Why do you want this job?(c) What do you think this job will require of you?(d) What qualities do you look for in your boss?(e) Can you work on your own?(f) How well do you get on with older
THE 'SITUATION' TYPE OF QUESTION(a) Your employer is noted for his bad memory. He left yesterday for a business trip and, despite your efforts, he has left his itinerary behind.How can you ensure that he keeps his appointments?(b) Your boSs is busy at an all-day meeting. A client of his, who has
QUESTIONS ON CURRENT AFFAIRS(a) Do you call yourself a 'political' person?(b) What implications are there for Britain/world peace/Europe in the recent events in the Common Market/the United States/South Africa/China, etc.?(c) What do you think of the present state of the British economy/balance of
QUESTIONS ON THE ROLE OF THE SECRETARY(a) What is the difference between a private secretary and an executive secretary? ·(b) What are the qualities of an effective secretary?(c) When could there be a conflict between the secretary's loyalty to her boss and to her firm?(d) What qualities would you
QUESTIONS ON AIMS AND AMBITIONS(a) Why do you wish to become a secretary (or why did you take up secretarial work)?(b) What sort of job are you looking for?(c) Why did you take 'A' Levels?(d) What are your long-term ambitions?(e) Do you consider that you can gain entry into management?
QUESTIONS BASED ON INFORMATION PREVIOUSLY GIVEN BY THE STUDENT(a) Do your interests take the form of active or passive participation?(b) How important do you consider taking part in some sport is?(c) Do you consider it necessary to have a language in addition to secretarial skills?(d) Which part of
What in your opinion are the main defects that occur in the use of the telephone in business and how do you think they could be avoided?
Prepare a list of instructions to staff on the use of the telephone, bearing in mind the need for economy and efficiency in the firm.(RSA Diploma for Personal Assistants)
(a) What information should appear on any record of a telephone message?(b) How should you answer the telephone:(i) when an external call is transmitted to you from the switchboard?(ii) when an external call comes directly to you? (iii) when a call which your employer requested comes through from
Suggest a set of rules for the efficient use of the telephone in a business organisation.(LCC Private Secretary's Certificate)
(a) Write briefly on the disadvantages in general of an oral communication.(b) Indicate, with reasons, whether a telephone communication has advantages over a face-to-face situation.(SCCAPE Advanced Secretarial Certificate)
What are the advantages of an oral communication over a written communication?(SCCAPE Advanced Secretarial Certificate)
Planning is as important with oral as it is with written communication.Why is this so? Illustrate you:r answer with some specific examples.
Why is the meaningful use of language so important in achieving good communication?
What barriers to communication can affect oral communication and how may they be overcome?
Suggest, with reasons, two occasions when you would consider it more appropriate to use oral communication in business rather than any other media.
Explain the usual duties that the Secretary of any organisation has in connection with meetings.
A works consultative committee has been set up in your firm and you are appointed Secretary. Describe the correct procedure for calling a meeting, the duties of the secretary before and after the meeting and state the points you would bear in mind in writing up the minutes after·wards.(RSA Diploma
At a meeting shortly to be held by your company many visitors who are not eligible to vote have been invited. Suggest a procedure to be followed on the day of the meeting to ensure that a separate record is obtained of members and visitors present and that those voting on a show of hands are in
As a Secretary you may be concerned with arranging, attending and recording proceedings of meetings. How would the degree of formality or informality of a meeting affect these duties?(LCC Private Secretary's Certificate)
You work for an executive who acts as Secretary to a committee. You help him to prepare for and follow-up the monthly meetings, and attend to take the minutes.(a) How will you ensure that each agenda you draft for his consideration is as accurate and complete as you can make it?(b) A letter arrives
As Secretary dealing with the work of an important Committee:(a) Explain how you could find out quickly the date of the meeting on which a certain topic was first discussed.(b) Discuss the advantages and disadvantages of a loose-leaf minute book compared with a bound one.(c) An item in the minutes
Prepare the agenda, showing at least eight items, of the Annual General Meeting of a social club. Assuming that you have attended this meeting and taken the minutes, write up the first three items.(Scottish HND in Secretarial Studies)
In connection with the minutes of meetings:(a) Describe two methods of indicating who was present at a meeting.(b) Explain the meaning of 'in attendance'.(c) Describe two ways of displaying item headings.(d) Distinguish between minutes of resolution and. minutes of narration.(e) Explain the
At the Annual General Meeting of the Chilbury Tennis Club the chair man put forward a motion to recommend the adoption of the club accounts for the preceding year together with the report of the AwayFixtures Committee.Mr W, a member, moved 'as an amendment' that the accounts and report be not
Some organisations tape record the proceedings of their meetings instead of having a shorthand writer present. Unless such tape recording is done professionally, this method can have many disadvantages. What difficulties have to be overcome both in recording a meeting on tape and in subsequently
The following items appear on the agenda of a meeting to be attended by your chief:(a) absences(b) minutes of previous meetings(c) finance(d) contract with Jones and Co.Expand each item to show how it might appear in the Minute Book, inventing any details you think necessary.(LCC Private
How would you minute the following?(a) a resolution(b) an amendment to the minutes of the previous meeting(c) a request by one committee member that his dissent be recorded(d) the taking of the chair by the Vice-Chairman in the Chairman's absence.
The following is an extract from the notes made by a Secretary at a meeting. Draft the appropriate minute items with an action column.RESEARCH AND DEVELOPMENT EXTENSION Chair jones Chair Smith Now have architects' plans and costings.Copies?Costings - distribution next week. Smith, will you
Write out the minutes of the Comlon Ltd Staff Club Committee meeting, suitably expanding the rough notes written on the agenda in Figure 39(LCC Private Secretary's Certificate)A meeting of the Staff Club Committee of Comlon will be held in Room 10 at 1700 hours on 22 June, 19--.
Invent all necessary detail.
Draft the minutes for a meeting for which the agenda is given in Figure
What preparations must be made before a committee meeting is held?
30 p.m. The caretaker hasn't been contacted. The meeting's mainly to discuss the social evening, but I expect they'll also want to talk about the proposed extension.I must remember to bring up the question of a school trip abroad -though we might 'twin' with a French town.Hope you can sort this
Your employer has left the following note on your desk. Describe, with details, the action you would take and draw up the relevant documents.Miss Jones, Joe Brown, the Chairman of my kid's school's Parents' Association, rang me. He wants a Committee meeting next Tues. week. The Secretary's away.
Your management is keen on maintaining morale amongst the staff and provides good social amenities at the firm's social and sports club.There are five sports sections, a dramatic society, a music society and a discussion group. The club is run by a Committee whose members are elected by the
Draw up a chairman's agenda for a meeting of the Staff Canteen Committee.The Committee last met on Wednesday, 13 March. The meeting is to discuss the quality of meals served in the canteen, a possible rise in the prices of the meals, the installation of a coffee-vending machine and suggestions from
(a) As Secretary to the Wintergate Horticultural Society, draft an agenda for a meeting of the Management Committee. Supply your own details which should include, in addition to matters of formal business, five special items.(b) What is a chairman's agenda? Illustrate your answer by giving
(a) As Secretary to your firm's Sports and Social Club, prepare the notice and agenda for the Annual General Meeting on 29 September.(b) To whom will you send copies and why?(LCC Private Secretary's Certificate)
(a) As Secretary to the Company Secretary, draft the notice of meeting and agenda for the next Annual General Meeting of the Company for which you work.(b) Prepare a chairman's agenda on the assumption that your present chairman will be re-elected.
What are the purposes of a procedural motion? Explain five such motions and their effect, if carried.
What are the merits and demerits of committees as part of the organisational structure of a business?(Scottish HND in Secretarial Studies)
Meetings can be an exciting and rewarding element in business life. Why then is frustration, boredom and a low level of accomplishment the outcome of many meetings?(LCC Private Secretary's Diploma)
What is the role and purpose of a committee? Explain what you consider to be the essential requisites of good chairmanship.(LCC Private Secretary's Diploma)
Committees are more prevalent in local government and voluntary organisations than in general business and commerce. What are the features of committees which seem to make them more suitable to the one and less atractive to the other?(LCC Private Secretary's Certificate)
You have been asked to suggest a new organisation for the local Ambulance Service. You have to choose between controlling the service by(a) a Committee, or (b) a Director with full operating authority. Discuss the 'pros' and 'cons' of each possibility and decide which would be the better
Comment on the essential difference between:(a) a General Meeting and a Committee Meeting(b) an Annual General Meeting and an Extraordinary General Meeting(c) a Standing Commitee and an Ad Hoc Committee(d) an Executive Committee and an Advisory Committee.
Explain the meaning and implications of the following terms used in connection with meetings:(a) meeting adjourned(b) co-option(c) sine die(d) nem. con.(e) closure(f) substantive motion.
What do you understand by the following terms used in connection with the conduct of meetings?(a) agenda(b) minutes(c) quorum(d) motion(e) proxy(f) ex officio(Scottish HND in Secretarial Studies)
Explain the following terms used in procedure at meetings:(a) motion(b) amendment(c) resolution(d) rider(e) right of reply.(LCC Private Secretary's Certificate)
Distinguish between formal and informal meetings. What are their respective advantages and disadvantages?(LCC Private Secretary's Certificate)
How does voting take place on motions and amendments in a formal meeting?
'I have had more trouble than enough from secretaries trying to abbreviate my telegrams' was a remark made by a Company Secretary the other day.(a) When should you not try to shorten telegrams?(b) Why are telegrams now falling into disuse?(LCC Private Secretary's
While on holiday abroad you are involved in a serious car accident a few days before you are due to return. The driver of the car in which you were travelling is seriously injured and your injuries will keep you in hospital for a week. Send an overseas telegram to your employer and follow this up

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Communication For Business And Secretarial Students 2nd Edition Lysbeth A Woolcott - Solutions

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