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business
business communication process
Business Communication Essentials A Skills Based Approach To Vital Business English 5th Edition Courtland L. Bovee - Solutions
1.26 COMMUNICATION ETHICS: RESOLVING ETHICAL DILEMMAS [LO-5] Knowing that you have numerous friends throughout the company, your boss relies on you for feedback concerning employee morale and other issues affecting the staff. She recently approached you and asked you to start reporting any
1.25 COMMUNICATION ETHICS: PROTECTING COMPANY RESOURCES [LO-5] Blogging has become a popular way for employees to communicate with customers and other parties outside the company. In some cases, employee blogs have been quite beneficial for both companies and their customers, providing helpful
1-24 COMMUNICATION ETHICS: DISTINGUISHING ETHICAL DILEMMAS AND ETHICAL LAPSES [LO-5]Explain why you think each of the following is or is not ethical:a. Keeping quiet about a possible environmental hazard you’ve just discovered in your company’s processing plantb. Overselling the benefits of
1-23 FUNDAMENTALS: ANALYZING COMMUNICATION EFFECTIVENESS [LO-4] Using a mobile device, visit the websites of five companies that make products or provide services you buy or might buy in the future. Which of the
1.22 WRITING: COMPOSITIONAL MODES: PERSUASION[LO-3], Chapter 9 Social media use varies widely from company to company. Some firms enthusiastically embrace these new tools and new approaches. Others have taken a more cautious approach, either delaying the adoption of social media or restricting
1.21 FUNDAMENTALS: EVALUATING COMMUNICATION EFFECTIVENESS [LO-4] Use the eight phases of the communication process to analyze a miscommunication you’ve recently had with a co-worker, supervisor, classmate, instructor, friend, or family member. What idea were you trying to share?How did you encode
1-20 COLLABORATION: TEAM PROJECTS; PLANNING:ASSESSING AUDIENCE NEEDS [LO-2], Chapter 2 , Chapter 3 Your boss has asked your work group to research and report on corporate child care facilities. Of course, you’ll want to know who (besides your boss) will be reading your report.Working with two
1.19 COMMUNICATION ETIQUETTE: COMMUNICATING WITH SENSITIVITY AND TACT [LO-2] Potential customers often visit your production facility before making purchase decisions. You and the people who report to you in the sales department have received extensive training in etiquette issues because you
1.18 PLANNING: ASSESSING AUDIENCE NEEDS [LO-2], Chapter 3 Choose a business career that sounds interesting to you and imagine that you are getting ready to apply for jobs in that field. Naturally, you want to create a compelling, audiencefocused resumé that answers the key questions a hiring
1.17 FUNDAMENTALS: ANALYZING COMMUNICATION EFFECTIVENESS [LO-1] Identify a video clip (on YouTube or another online source) that you believe represents an example of effective communication. It can be in any context, business or otherwise, but make sure it is something appropriate to discuss in
1.16 MEDIA SKILLS: MICROBLOGGING [LO-1], Chapter 6 Write four messages of no more than 140 characters each (short enough to work as Twitter tweets) to persuade other students to take a business communication course. Think of the first message as the “headline” of an advertisement that makes a
1.15 WRITING: COMPOSITIONAL MODES: SUMMARIES[LO-1], Chapter 3 Write a paragraph introducing yourself to your instructor and your class. Address such areas as your background, interests, achievements, and goals. Submit your paragraph by email, through a blog, or using a social network, as indicated
1-14 Why is it important to understand your own culture when attempting to communicate with people from other cultures?[LO-6]
1-12 What changes would you make to your email messages if you knew your recipients typically read them while walking or riding on mass transit? [LO-4]
1-11 How does your understanding of the communication process help you conduct business more effectively? [LO-3]
1-10 How does a company’s use of social media reflect audience-centred communication? [LO-2]
1-9 Why can it be argued that communication is the most important business skill? [LO-1]
1-8 What is cultural competence? [LO-6]
1-7 What are the potential advantages of a diverse workforce?[LO-6]
1-6 What is an ethical lapse? [LO-5]
1-5 What is an ethical dilemma? [LO-5]
1-4 What does BYOD refer to and what are the implications of this phenomenon? [LO-4]
1-3 How does social media communication change the basic communication process? [LO-3]
1-2 What are the six traits of professionalism? [LO-2]
1-1 Why is communication important to your career? [LO-1]
Are you comfortable with your decision? Would you be embarrassed if it were printed in tomorrow’s newspaper or spread across the internet?
Will the assumptions you’ve made change over time? That is, will a decision that seems ethical now seem unethical in the future?
Will the message achieve the greatest possible good while doing the least possible harm?
What impact will this message have on the people who receive it, or who might be affected by it?
What is your intention in communicating this message?
Have you defined the situation fairly and accurately?
8. Identify six related skills that you will have the opportunity to develop as you work on your communication skills in this course.
7. List four general guidelines for using communication technology effectively.
6. Explain how cultural diversity affects business communication and describe the steps you can take to communicate more effectively across cultural boundaries.
5. Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
4. Outline the challenges and opportunities of mobile communication in business.
3. Describe the communication process model and the ways that social media are changing the nature of business communication.
2. Explain what it means to communicate as a professional in a business context.
1. Define communication and explain the importance of effective business communication.
=+15. Either of the new products would readily find (their, its) niche in the marketplace.
=+14. City Securities has just announced (who, whom) it will hire as CEO.
=+13. Bob and Tim have opposite ideas about how to achieve company goals.(Who, Whom) do you think will win the debate?
=+12. After giving every employee (his, their,a) raise, George told (them, they, all) about the increased workload.
=+11. Has everyone supplied (his, their, his or her) Social Security number?
=+10. Each manager plans to expand (his, their, his or her) sphere of control next year.
=+9. Gomez and Archer have told (his, their) clients about the new program.
=+8. The board of directors has chosen (their, its) officers.
=+7. Few of the sales representatives turn in (their, its) reports on time.
=+6. The sales staff is preparing guidelines for (their, its) clients.
=+5. Which person’s umbrella is this?
=+4. The company settled the company’s accounts before the end of the year.
=+3. The main office sent the invoice to Mr. and Mrs. Litvak on December 5.
=+2. Have you given John and Nancy a list of parts?
=+1. To which retailer will you send your merchandise?
=+ineffective, and write a new version that is more effective (as in, more likely to bring about the change the writer wanted).
=+class blog (or other media as assigned by your instructor) write a summary of the situation, explain why the rude comment is
=+finding a solution. Find an online review of a product, service, or company that strikes you as rude to the point of being nasty. For your
=+some pent-up anger, but such messages rarely help the situation. The people on the receiving end of these messages are likely to get defensive or ignore the comments entirely, rather than focusing on
=+13. Communication Etiquette: Online Etiquette; Media Skills: Writing Blog Posts [LO-6] Between the immediate nature of electronic communication and the ability for people to disguise their identity by using screen names, online discussions sometimes get nasty. Posting rude comments or vicious
=+(use an imaginary phone number as your contact number and make up any other details you need for the call). As directed by your instructor, submit either a written script of the message or a podcast recording of the actual message.
=+the weekend, so you decide to leave a voice-mail message, asking him to cancel the move or at least call you at home as soon as possible.Using the voice-mail guidelines listed in Table 2.3, plan your message
=+your office at that point, and you’re more than a little annoyed that your boss didn’t ask you before approving the move. He has already left for the day, but you know he usually checks his voice mail over
=+morning. However, you have an important client meeting scheduled in your office for Monday afternoon, and you need to finalize some contract details on Monday morning. You simply can’t lose access to
=+12. Communication Etiquette: Telephone Skills; Media Skills:Scripting a Podcast [LO-6] Late on a Friday afternoon, you learn that the facilities department is going to move you—and your computer, your desk, and all your files—to another office first thing Monday
=+influence your interpretation of spoken words? Summarize your findings in a post on your class blog or in an e-mail message to your instructor.a. Shifting one’s body continuously while seatedb. Twirling and playing with one’s hairc. Sitting in a sprawled positiond. Rolling one’s eyese.
=+Describe what the following gestures or postures suggest when they are exhibited by someone during a conversation. How did you reach your conclusions about each nonverbal signal? How do such signals
=+11. Nonverbal Communication: Analyzing Nonverbal Signals [LO-5]
=+ Are these messages consistent with the content of the mailing? If not, what could the sender have done to make the nonverbal communication consistent with the verbal communication?Summarize your findings in a post on your class blog or in an e-mail message to your instructor.
=+10. Nonverbal Communication: Analyzing Nonverbal Signals [LO-5]Select a piece of mail, from any company, that you received at work or at home. Analyze its appearance. What nonverbal messages does this piece send?
=+ Analyze your listening performance in a brief e-mail to your instructor. Be sure not to disclose any private information; you can change the names of the people involved or the circumstances as needed to maintain privacy.
=+ Did you let the person know, by your words or actions, that you cared about his or her dilemma, even if you were not able to help in any other way?
=+replay this conversation in your mind, think about how well you did in terms of empathic listening (see page 37). For example, did you find yourself being critical when the person really just needed someone to listen?
=+9. Interpersonal Communication: Listening to Empathize [LO-4] Think back over conversations you have had with friends, family members, coworkers, or classmates in the past week. Select a conversation in which the other person wanted to talk about something that was troubling him or her—a bad
=+page 39, rate yourself using always, frequently, occasionally, or never on these positive listening habits. In a report no longer than one page, summarize your analysis and identify specific areas in which you can improve your listening skills.
=+8. Interpersonal Communication: Listening Actively [LO-4] For the next several days, take notes on your listening performance during at least a half-dozen situations in class, during social activities, and at work, if applicable. Referring to the traits of effective listeners in Table 2.2 on
=+impediment that prevents people from understanding most of what he has to say. As assistant department manager, how will you resolve this dilemma? Explain your plan in an e-mail message to your instructor.
=+7. Collaboration: Leading Meetings [LO-3], Chapter 1 Every month, each employee in your department is expected to give a brief oral presentation on the status of his or her ongoing projects. However, your department has recently hired an employee who has a severe speech
=+c. Compare the notes you took during the meeting with those of your classmate. What differences do you notice? How do you account for these differences?
=+b. How well did the individual participants listen? How could you tell?
=+ability to engage members in a meaningful discussion, and (3) the group’s listening skills.
=+a. What is your evaluation of this meeting? In your answer, consider (1) the leader’s ability to clearly state the meeting’s goals, (2) the leader’s
=+group discussion. Take notes individually during the meeting and then work together to answer the following questions. Submit your conclusions in an e-mail message to your instructor.
=+6. Collaboration: Participating in Meetings [LO-3] With a classmate, attend a local community or campus meeting where you can observe
=+What additional budget issues must be considered during this quarter?
=+Discussion: How can we do a better job of anticipating and preventing cost overruns?Meeting will take place in Conference Room 3.
=+I will distribute copies of the overall divisional budget and announce the date of the next budget meeting.
=+I will ask the finance director to report on actual vs. projected quarterly revenues and expenses.
=+I will call the meeting to order.Site director’s report: A closer look at cost overruns on Greentree site.The group will review and approve the minutes from last quarter’s meeting.
=+a more consistent sound. Create a presentation slide (or a blog post, as your instructor indicates).Budget Committee Meeting to be held on December 12, 2011, at 9:30 a.m.
=+A project leader has made notes about covering the following items at the quarterly budget meeting. Prepare an agenda by putting these items into a logical order and rewriting them, where necessary, to give phrases
=+5. What are the six main categories of nonverbal signals? [LO-5]
=+4. What activities make up the listening process? [LO-4]
=+3. How does an agenda help make a meeting more successful? [LO-3]
=+2. What is the difference between constructive and destructive feedback?[LO-2]
=+1. What are five characteristics of effective teams? [LO-1]
=+6. Explain the importance of business etiquette and identify three key areas in which good etiquette is essential
=+5. Explain the importance of nonverbal communication and identify six major categories of nonverbal expression
=+4. Describe the listening process and explain how good listeners overcome barriers at each stage of the process
=+. List the key steps needed to ensure productive team meetings and identify the most common meeting technologies
=+2. Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive feedback
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