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exploring management
Experiencing MIS 3rd Edition David Kroenke - Solutions
How do people share knowledge via collaboration?
What are expert systems?
Consider the test bank that students in a fraternity, sorority, or other organization maintain. Is such a test bank an example of a content management system? Is it a computer-based system? Does it need to be computer-based to be considered a content management system? If it is not computer-based,
Assume you developed the system in question 1. Is it legal to use such a system? Is it ethical? Assume that your system is unavailable to all students. Is it unfair? How could you apply the skills and knowledge you obtained in developing such a system to your future career?
Explain how the challenges for content management systems described in this chapter extension would apply to the test bank system in your answer to question 1.
Explain how you use collaborative knowledgesharing in your MIS class. Differentiate between techniques that are sponsored by your professor and techniques that you and your classmates have evolved on your own. Are there techniques described in this extension that you do not use? If so, describe how
Develop the If/Then rules for an expert system that determines whether a particular student can enroll in a class. For your system, is there a need for multiple passes through the rule set? How accurate do you think your system would be? Which of the disadvantages of expert systems described in the
Develop the If/Then rules for an expert system that selects a term class schedule for a particular student.(Warning: This can require a large number of rules.) Assume you can use the system in your answer to question 5 as part of this system. Would your system determine the optimum class schedule
How do you get started with Excel?
How can you enter data?
How can you format data?
How can you create a (simple) formula?
How can you print results?
Open Excel and duplicate each of the actions in this chapter extension.
Create a new workbook and take the following actions:a. Name and save your workbook using a name of your own choosing.b. Enter the value This is the content of cell C7 into cell C7.c. Use F2 to change the value in cell C7 to This is part of the content of cell C7.d. Add the value January to cells
Click the tab named Sheet2 in the workbook you used for question 2.a. Place the labels Part Description, Quantity on Hand, Cost, and Total Value in cells A2, A3, A4, and A5, respectively. Center each label in its cell and make the labels bold. (Do this by highlighting the labels and clicking the
What process should you use for establishing a budget?
What hardware do we need?
What software do we need?
What is the role of the IT department?
As Moore’s Law describes, computer price/performance data are continually falling. Suppose that you have been given the task of updating the price data in Figure CE6-6. Visit www.dell.com and www.cnet.com, and any other site you wish, and verify or change the data in the Price column in Figure
Software prices also change, but not as dramatically as hardware prices. Nonetheless, visit www.amazon.com or other Web sites and verify the data in Figure CE6-7.For prices on particular products, such as Goldmine, Acrobat, PaintShop Pro, and so forth, your best strategy might be to Google these
Many site licenses are negotiated on a one-on-one basis, and it may be difficult to find the actual price and other terms of a site license for a particular product.Search the Internet, though, for terms like“Windows site license program” or “Acrobat site license program,” and determine the
Why does Adobe provide licenses to Acrobat Reader for free? Do you think a better strategy would be to charge a modest license fee, say $50, for Acrobat Reader? What are the consequences of that action? How can Adobe verify the wisdom of this pricing decision?
Go to this text’s support site at www.pearsonhighered.com/kroenke and download the workbook developed in this chapter (named CE6_Last). Using the spreadsheet, determine what level of growth will require exactly $80,000 (or as close as you can come to $80,000 without going over that amount.)
Go to this text’s support site at www.pearsonhighered.com/kroenke and download the workbook developed in this chapter (named CE6_Last). This workbook assumes that 40 percent of the existing laptops will be replaced each year. Change this workbook to analyze three levels of replacement: 30, 40,
Regarding the $80,000 question, you, a new employee, have only 2 days to answer, and you probably had already scheduled meetings for those 2 days when your boss dropped this in your lap.a. Can you complain? Would it be wise to do so?b. Often, students will answer this question by specifying a
Who will volunteer?
How are database application systems developed?
What are the components of the entity-relationship data model?
How is a data model transformed into a database design?
What is the users’role?
Explain how you could use a spreadsheet to solve the volunteer problem at the television station.What data would you place in each column and row of your spreadsheet? Name each column and row of your spreadsheet. What advantages does a database have over a spreadsheet for this problem? Compare and
Suppose you are asked to build a database application for a sports league. Assume that your application is to keep track of teams and equipment that is checked out to teams. Explain the steps that need to be taken to develop this application. Specify entities and their relationships. Build an E-R
Suppose you are asked to build a database application for a bicycle rental shop. Assume your database is to track customers, bicycles, and rentals. Explain the steps that need to be taken to develop this application. Specify entities and their relationships.Build an entity-relationship diagram.
Assume you work at the television station and are asked to evaluate the data model in Figure CE7-12.Suppose that you want to differentiate between prospects who have worked in the past and those who have never worked, but who are prospects for future work. Say that one of the data modelers tells
Suppose you manage a department that is developing a database application. The IT professionals who are developing the system ask you to identify two employees to evaluate data models. What criteria would you use in selecting those employees?What instructions would you give them? Suppose one of the
How do you create tables?
How do you create relationships?
How do you create a data entry form?
How can you create queries using the query design tool?
How do you create a report?
Answer question 2 at the end of Chapter Extension 7(page 396). Use Access to implement your database design. Create the tables and add sample data.Create a data entry form that shows teams and the equipment they have checked out. Verify that the form correctly processes new checkouts, changes to
Answer question 3 at the end of Chapter Extension 7(page 397). Create an Access database for the CUSTOMER and RENTAL tables only. Create the tables and add sample data. Create a data entry form that shows customers and all of their rentals (assume customers rent bicycles more than once). Verify
Why use Excel and Access together?
What is import/export?
How can you create graphs with Excel?
How can you create group totals in Access?
How can you use Excel to graph Access data?
How can you use Access to report Excel data?
How can you combine Excel and Access to analyze data?
Go to the text’s Web site at www.pearson highered.com/kroenke and download the text file CE 9-1.txt. Import this data into an Excel workbook.
Create a spreadsheet of sample college expenses.Place a grid in your spreadsheet that has three rows—Rent, Food, Entertainment—and three columns—2007, 2008, 2009. Enter realistic, but hypothetical, data. Create a pie chart showing the expenses for 2007. Create a column chart for expenses for
Create an Access database with a table called My_Expenses that has the fields Date, Expense Category, and Amount. Fill the table with 12 rows of hypothetical student expense data. Ensure that you have several expenses for each date and for each expense category. Create a query that shows the total
Export the data that you created in question 3 to an Excel spreadsheet. Create a pie chart of the data for expenses by category. Create a bar chart for expenses by category and date (one bar of each date within a category).
Open the database you created in question 3.Import the data from Excel that you created for question 4 into this database. (Yes, you are reimporting the same data from Excel that you previously exported to Excel. You should have the original copy of the data as well.) Compare the values for the
Using the workbook that you created in your answer to question 4, add a budgeted amount column for each expense category. Enter values for each budgeted amount. Add a column showing the difference between the budgeted amount and the actual amount.Generalize this example. Describe a business
What are the differences among remote, nomadic, and mobile access?
How will remote, nomadic, and mobile access be delivered?
What is the role of the cloud and client virtualization?
What are the implications for business professionals?
What about privacy?
Using your imagination to come up with an innovative application for each of the following: remote access, nomadic access, and mobile access.Describe applications that, as far as you know, do not exist but that have true value to some set of customers.
What do you think is Microsoft’s real plan regarding the three-screens versus iSomething differences?Was Microsoft caught flat-footed? Did it underestimate the value of the iPod, iPhone, and iPad? Read recent news on this topic and summarize what you think Microsoft’s current strategy must be.
As of this writing (June 2010), Apple has closed the development environment for the iSomethings. If you want to build an application for these devices, you must use Apple technology, Apple tools, and Macintosh computers. This move, which has been highly unpopular in the application development
Explain the advantages of a virtual client. Describe three potential applications of virtual clients at your university. Explain the benefits to students of each of your applications.
Suppose that you could view every topic in this course in a video that is presented by the world’s best lecturer on that topic. If that were possible, what is the role of your professor? If you could watch lectures from the world’s best professor of every subject you study, what is the role of
How do functional processes relate to functional applications and systems?
What are the functions of sales and marketing applications?
What are the functions of operations applications?
What are the functions of manufacturing applications?
What are the functions of human resources applications?
What are the functions of accounting applications?
The text uses the example of a reservation system as a functional application. However, Fox Lake’s requirements indicate the need for reservations for both golf and tennis. Because two activities are involved, is it really a functional application? Is it better considered a cross-functional
In your own words, explain the differences among functional processes, applications, and systems.Suppose you manage golf and tennis operations activities at Fox Lake, and you’ve just been informed that Fox Lake is going to implement a new reservation system. Write a one-page memo to Jeff
The text indicates that when a new customer-facing application is implemented, both employees and customers need to be trained. It is easy to envision employee training, but how do you train your customers? Identify three techniques that you could use to train customers. Employees are paid for
Based on this chapter extension, choose the category of functional application that is closest to your major. Select one application from the list of applications described for that category. For that application:a. Google or Bing your application and identify five possible off-the-shelf
What is the purpose of ERP systems?
What are the elements of an ERP solution?
How are ERP systems implemented?
What types of organizations use ERP?
How do the major ERP vendors compare?
Using the patient discharge process in Figure 7-5(page 161), explain how the hospital benefits from an ERP solution. Describe why integration of patient records in one system is better than spreading patient records across separated databases. Explain the value of an industry-specific ERP solution
Consider the problem at Fox Lake at the start of Chapter 7. A wedding was scheduled at the same time a large maintenance project was. Explain why this problem was caused by a lack of integration. In what ways would ERP help Fox Lake? If Fox Lake decided to implement ERP, which vendors are likely to
Google or Bing each of the five vendors in Figure CE12-7. In what ways have their product offerings changed since this text was written? Do those vendors have new products? Have they made important acquisitions? Have they been acquired? Have any new companies made important inroads into their
Read the explanation of SOA in Chapter Extension 18.In your own words, explain how a SOA-designed ERP system enables ERP customers to better integrate existing and new company applications into the vendor’s ERP package. Explain how SOA creates an opportunity for smaller companies to develop and
Go to www.microsoft.com and search for “Microsoft Dynamics.” Ignore Dynamics CRM. Have any important changes occurred in Microsoft’s ERP product offerings since this text was written? Has Microsoft brought a cloud-based ERP solution to market? Have any of the four ERP systems described in the
What are typical interorganizational processes?
What factors affect supply chain performance?
How does supply chain profitability differ from organizational profitability?
How do information systems affect supply chain performance?
Is the price increase in situation A legal? Is it ethical? Is it smart? Why or why not? Is it ethical to claim transportation costs have caused the increase? What are some of the long-term consequences of this action?
In situation B, is it legal for you to query and analyze the data to estimate your competitor’s inventory levels? Is it ethical? Would you recommend this kind of analysis?
Do you have a responsibility to reveal the hole in the information system in situation C? What are the consequences if you do not reveal this problem? Is it illegal or ethical for you to benefit from this mistake?
Do you have a responsibility to reveal the hole in the information system in situation D?What are the consequences if you do not reveal this problem? Is it illegal or ethical for you to benefit from this mistake? Is your response different between situations C and D? Why or why not?
In a supply chain, it is likely that other organizations can query your data as well as you querying theirs. What steps do you think you need to take to ensure that your own systems are not being misused and do not have errors or security holes?
Create a process diagram for the interorganizational process that exists to process debit card payments at a grocery store. Create separate swim lanes for the customer, the store, and the customer’s bank. Make necessary assumptions and state them. Include sufficient detail so that your process
So far we have ignored the restaurant at Fox Lake.However, it is supposed to be a profit center, even though it has not been profitable in the past year.With restaurant traffic down, wastage of ingredients has been a problem, but the restaurant must keep high-quality ingredients on hand for the
Consider the supply chain for Amazon.com. Assume that Amazon.com buys books directly from publishers and also buys from book distributors. Ignore used book sales.a. Diagram this supply chain. Use Figure CE13-2 as an example. Because shippers are so important to Amazon.com, include them in your
How do organizations use information systems to increase the value of their social capital?
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