Exploring Management 3rd edition John R. Schermerhorn - Solutions

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Which of the following questions can an interviewer legally ask a job candidate during a telephone interview?(a) Are you pregnant or planning to soon start a family?(b) What skills do you have that would help you do this job really well?(c) Will you be able to work at least ten years before
An employment test that yields different results over time when taken by the same person lacks ____________.(a) validity (b) reliability(c) realism(d) behavioral anchors
The assessment center approach to employee selection relies heavily on ____________ to evaluate a candidate’s job skills.(a) intelligence tests(b) simulations and experiential exercises(c) 360º feedback(d) formal one-on-one interviews
The selection technique known as ______________ asks a job candidate to actually perform on the job for a period of time while being observed by a recruiter.(a) mentoring(b) work sampling(c) job coaching(d) critical incident testing
What is one of the reasons why employers are hiring more part-time or contingency workers?(a) It’s hard to get people to work full-time anymore.(b) Part-timers are known to work much harder than full-timers.(c) Full-time employees don’t have up-to-date job skills.(d) It’s easy to hire
When representatives of management and a labor union meet and negotiate the terms of a new labor contract, this process is known as ____________.(a) boycotting (b) collective bargaining(c) picketing (d) wage negotiating
If a sales department supervisor is held accountable by a middle manager for the department’s performance, on who is the department supervisor dependent in making this performance possible?(a) Board of directors(b) Top management(c) Customers or clients(d) Department sales persons
The management function of ________ is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.(a) planning (b) agenda setting(c) controlling (d) delegating
According to Robert Katz, __________ skills are more likely to be emphasized by top managers than by first-line managers.(a) human (b) conceptual(c) informational (d) technical
An effective manager is someone who helps others to achieve high levels of both _________ and ___________.(a) pay; satisfaction(b) performance; satisfaction(c) performance; pay(d) pay; quality work life
________________ is the active oversight by boards of directors of top management decisions in such areas as corporate strategy and financial reporting.(a) Value chain analysis(b) Productivity(c) Outsourcing(d) Corporate governance
When a manager denies promotion to a qualified worker simply because of personally disliking her because she is Hispanic, this is an example of ______________.(a) discrimination (b) accountability(c) self-management(d) a free-agent economy
A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the finished product in yet other countries. This firm is actively engaging in the practice of _________ ___________.(a) job migration(b) performance effectiveness(c) value
The intellectual capital equation states: Intellectual Capital = __________ x Commitment.(a) Diversity(b) Confidence(c) Competency(d) Communication
If the direction in managerial work today is away from command and control, what is it toward?(a) Coaching and facilitating(b) Telling and selling(c) Pushing and pulling(d) Carrot and stick
Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone that is high in emotional intelligence will have the capacity to _________ _________, an ability to think before acting and to control potentially disruptive emotions and actions.(a) set agendas(b) show
Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?(a) aligning the company with changes in the external environment(b) reviewing annual pay raises for all employees(c) monitoring short-term performance of lower
When a manager puts Dante´ in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying _________________________ .(a) systems thinking(b) Theory X(c) contingency thinking(d) administrative principles
Which of the following is one of the characteristics of Weber’s ideal bureaucracy?(a) few rules and procedures (b) impersonality(c) promotion by privilege not by merit(d) ambiguous hierarchy of authority
Which principle states that a person should only receive orders from one boss in an organization?(a) scalar (b) contingency(c) Hawthorne (d) unity of command
One of the conclusions from the Hawthorne studies was that _______________________ .(a) motion studies could improve performance(b) groups can sometimes restrict the productivity of their members(c) people respond well to monetary incentives(d) supervisors should avoid close relations with their
If an organization was performing poorly, what would Henri Fayol most likely advise as a way to improve things?(a) teach managers to better plan, organize, lead, and control(b) give workers better technology(c) promote only the best workers to management(d) find ways to improve total quality
When a worker is a responsible parent, makes car payments, and is active in local organizations, how might Argyris explain her poor work performance?(a) She isn’t treated as an adult at work.(b) Managers are using Theory Y assumptions.(c) Organizational subsystems are inefficient.(d) She
________________ management assumes people are complex, with widely varying needs.(a) Classical (b) Neoclassical(c) Behavioral (d) Modern
If an organization is considered an open system, work activities that turn resources into outputs are part of the ______________________ process.(a) input (b) transformation(c) output (d) feedback
When is it better to pursue incremental rather than transformational change?
Managerial Power = _______ Power × _______ Power. a. Reward; Punishment b. Reward; Expert c. Legitimate; Position d. Position; Personal
What happens if a team can’t get past the storming stage?
What are the differences among process, product, and business model innovations?
What are the advantages and disadvantages of having people of different MBTI types working on the same team?
Which is the best example of a team leader providing descriptive rather than evaluative feedback to a team member? a. You are a slacker. b. You are not responsible. c. You cause me a lot of problems. d. You have been late to meetings three times this month.
If a government seizes all foreign assets of global firms operating in the country, the loss to foreign firms is considered a _______ risk of international business. a. Franchise b. Political c. Currency d. Corruption.
Which is the best definition of a truly “global manager?” a. A manager who is competent working across cultures b. A manager who travels internationally on business at least once a year c. A manager who lives and works in a foreign country.d. A manager who is employed by a transnational
When interacting with an angry coworker who is complaining about a work problem, a manager skilled at active listening would most likely try to _____. a. Delay the conversation until a better time b. Point out that the conversation would be better held at another location c. Express displeasure
Suppose you have been hired as the new supervisor of an audit team for a national accounting firm. With four years of auditing experience, you feel technically well prepared. However, it is your first formal appointment as a manager. The team has 12 members of diverse demographic and cultural
A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions, and tie pay to job performance is using ideas from _____ . a. Scientific management b. Contingency thinking c. Henri Fayold. Theory Y.
The Hawthorne studies were important in management history because they raised awareness about the influence of _______ on productivity.a. Organization structures b. Human factors c. Physical work conditions d. Pay and rewards.
If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions _____ . a. Violated scientific management ideas b. Focused too much on needs c. Would create a negative self-fulfilling prophecy d. Showed contingency thinking.
Which major approach to management thinking assumes that people and organizational systems are complex and ever changing? a. Classical b. Neoclassical c. Administrative d. Modern
The big interest today in ______ refers to the management practice of using mathematics and computing power to examine “big data” for insights on business.a. Continuous improvement b. Theory X c. Analytics d. Total quality management
Do the steps in the decision-making process have to be followed in order?
The first step in the decision-making process is to ______. a. Generate a list of alternatives.b. Assess the costs and benefits of each alternative. c. Identify and define the problem. d. Perform an ethics double-check.
As a first step to implement her firm’s strategic plans, the CEO of a business firm would want marketing, manufacturing, and finance executives to develop clear and appropriate _____.a. Procedures b. Operational plans c. Zero-based budgets d. Forecasts.
Having a clear sexual harassment policy won’t help an organization much unless it is accompanied by clear ______ that let all members know for sure how it will be implemented.a. Contingencies b. Benchmarks c. Proceduresd. Budgets
If a team leader wants to tap the advantages of participatory planning, what type of decision-making method should he or she use?a. Authority.b. Quantitative.c. Group. d. Zero-based.
1. A protects small business owners from personal liabilities for losses.(a) sole proprietorship(b) franchise(c) limited partnership(d) corporation2. take ownership shares in a new venture in return for start-up funds.(a) Business incubators(b) Angel investors(c) SBDCs(d) Intrapreneurs3. makes
1. In financing, the business owner borrows money as a loan that must be repaid.(a) debt (b) equity(c) partnership (d) limited2. If you start a small business and want to avoid losing any more than the original investment, what form of ownership is best?(a) sole proprietorship(b) general
1. A small business owner who wants to pass the business to other family members after retirement or death should prepare a plan.(a) retirement (b) succession(c) partnership (d) liquidation2. A common reason new small businesses often fail is.(a) the owner lacks experience and business
1. An entrepreneur who thrives on uncertainty displays.(a) high tolerance for ambiguity(b) internal locus of control(c) need for achievement(d) action orientation2. is a personality characteristic common among entrepreneurs.(a) External locus of control(b) Inflexibility(c) Self-confidence(d) Low
1. Which of the following is identified by researchers as a universal inhibitor of leadership success across cultures?(a) Being positive.(b) Acting autocratic.(c) Being a good planner.(d) Acting trustworthy.2. If an international business firm has separate vice presidents in charge of its Asian,
1. The athletic footwear maker New Balance discovered that exact copies of its running shoe designs were on sale in China under the name “New Barlun.” Th is is an example of a/an ____________ problem in international business.(a) most favored nation(b) global strategic alliance(c) joint
1. When a Hong Kong fi rm makes an agreement with the Walt Disney Company to use the Disney logo and legally make jewelry in the shape of Disney cartoon characters, Disney is engaging in a form of international business known as ____________.(a) exporting(b) licensing(c) joint venturing(d)
1. In addition to gaining new markets, businesses go international in the search for ____________.(a) political risk(b) protectionism(c) lower labor costs(d) most favored nation status2. When Rocky Brands bought 70% ownership of a manufacturing company in the Dominican Republic, Rocky was engaging
1. It is common in Malaysian culture for people to value teamwork and to display great respect for authority. Hofstede would describe this culture as high in both .(a) uncertainty avoidance and feminism(b) universalism and particularism(c) collectivism and power distance(d) long-term orientation
1. When dealing with proxemics as a silent language of culture, what is the issue of most concern?(a) How people use the spoken word to communicate.(b) How people use nonverbal to communicate.(c) How people use time to communicate.(d) How people use space to communicate.2. In cultures, members tend
1. Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of.(a) the glass ceiling effect(b) a multicultural organization(c) quality circles(d) affirmative action2. means that an organization fully integrates members of minority cultures and
1. Which statement is most consistent with arguments that diversity is good for organizations?(a) Having a diverse workforce guarantees success.(b) Diversity is easy to manage because it is already valued by all people.(c) Diverse workforces are good at dealing with diverse customers.(d) When
1. A manager who understands the influence of proxemics in communication is likely to.(a) avoid sending mixed messages(b) arrange work spaces to encourage interaction(c) be very careful choosing written words(d) send frequent e-mail messages to teammembers2. When a person’s words say one thing
1. When a worker receives an e-mail memo from the boss with information about changes to his job assignment and ends up confused because he doesn’t understand it, the boss has erred by making a bad choice of for communicating the message.(a) words (b) channels(c) nonverbals (d)
1. When the intended meaning of the sender and the interpreted meaning of the receiver are the same, communication is.(a) effective (b) persuasive(c) passive (d) efficient2. What happens when a communication is persuasive?(a) Th e receiver understands the message.(b) Th e sender feels
1. Who is responsible for encoding a message in the communication process?(a) sender(b) receiver(c) observer(d) consultant2. Issues of “respect” and “integrity” are associated with in communication.(a) noise(b) filtering(c) credibility(d) ethnocentrism3. Which is the best example of a
1. Groupthink is most likely to occur in teams that are.(a) large in size(b) diverse in membership(c) high performing(d) highly cohesive2. When people are highly cooperative but not very assertive in a conflict situation, the likelihood is that they will be using which conflict management style?(a)
1. A team performing very creative and unstructured tasks is most likely to succeed using.(a) a decentralized communication network(b) decisions by majority rule(c) decisions by minority rule(d) more task than maintenance activities2. One way for a manager to build positive norms within a team is
1. A basic rule of team dynamics might be stated this way: Th e greater the in a team, the greater the conformity to norms.(a) membership diversity(b) cohesiveness(c) task clarity(d) competition among members2. Th e team effectiveness equation states the following: Team Effectiveness = Quality of
1. Occurs when a group of people is able to achieve more than its members could by working individually.(a) Distributed leadership(b) Consensus(c) Team viability(d) Synergy2. One of the recommended strategies for dealing with a group member who engages in social loafing is to.(a) redefine tasks to
1. The purpose of negative reinforcement as an operant conditioning technique is to.(a) punish bad behavior(b) discourage bad behavior(c) encourage desirable behavior(d) cancel the effects of shaping2. Th e premise of reinforcement theory is:(a) behavior is a function of environment(b) motivation
1. When someone has a high and positive “expectancy” in expectancy theory of motivation, this means that the person.(a) believes he can achieve performance expectations(b) highly values the rewards being offered(c) sees a performance–reward link(d) believes rewards are equitable2. The law of
1. Which of the following is a correct match?(a) McClelland–ERG theory(b) Skinner–reinforcement theory(c) Vroom–equity theory(d) Locke–expectancy theory2. In Herzberg’s two-factor theory, base pay is considered a/an factor.(a) hygiene (b) satisfier(c) equity (d) higher-order3.
1. Maslow’s progression principle stops working at the level of needs.(a) growth (b) self-actualization(c) achievement (d) self-esteem2. Lower-order needs in Maslow’s hierarchy correspond to needs in ERG theory.(a) growth (b) affiliation(c) existence (d) achievement3. A
1. A person who is always willing to volunteer for extra work or to help someone else with his or her work is acting consistent with strong.(a) job performance(b) self-serving bias(c) emotional intelligence(d) organizational citizenship2. A/an represents a rather intense but short-lived feeling
1. Is a form of attribution error that involves blaming others for problems that they may not have caused for themselves.(a) Self-serving bias(b) Fundamental attribution error(c) Projection(d) Self-monitoring2. The component of an attitude is what indicates a person’s belief about something,
1. A new team leader who designs jobs for persons on her work team mainly “because I would prefer to work the new way rather than the old,” is committing a perceptual error known as.(a) the halo effect(b) stereotyping(c) impression management(d) projection2. If a manager allows one
1. Among the Big Five personality traits, indicates someone who tends to be responsible, dependable, and careful in respect to tasks.(a) authoritarian(b) agreeable(c) conscientious(d) emotionally stable2. A person with a/an personality would most likely act unemotional and manipulative when trying
1. The interactive leadership style is characterized by .(a) inclusion and information sharing(b) use of rewards and punishments(c) command-and-control behavior(d) emphasis on position power2. A leader whose actions indicate an attitude of “do as you want and don’t bother me” would be
1. In the discussion of gender and leadership, it was pointed out that some perceive women as having tendencies toward , a style that seems a good fit with developments in the new workplace.(a) interactive leadership(b) use of position power(c) command-and-control(d) transactional leadership2. In
1. In Fiedler’s contingency model, both highly favorable and highly unfavorable leadership situations are best dealt with by a -motivated leadership style.(a) task(b) vision(c) ethics(d) relationship2. Which leadership theorist argues that one’s leadership style is strongly anchored in
1. When managers use off ers of rewards and threats of punishments to try to get others to do what they want them to do, they are using which type of power?(a) formal authority(b) position(c) referent(d) personal2. When a manager says, “Because I am the boss, you must do what I ask,” what power
1. Whereas bonus plans pay employees for special accomplishments, gain-sharing plans reward them for ____________.(a) helping to increase social responsibility(b) regular attendance(c) positive work attitudes(d) suggestions that lead to cost reductions2. An employee with family problems that are
1. When a job candidate is asked to actually perform on-the-job for a period of time while being observed by a recruiter, this is a selection technique known as ____________.(a) mentoring (b) work sampling(c) job coaching (d) critical incident testing2. The ____________ purpose of
1. The assessment center approach to employee selection relies heavily on ____________ to evaluate a candidate’s job skills.(a) intelligence tests(b) simulations and experiential exercises(c) 360º feedback(d) formal one-on-one interviews2. In the legal context of human resource management, which
1. Human resource management is the process of ____________, developing, and maintaining a high-quality workforce.(a) attracting (b) compensating(c) appraising (d) selecting2. A ____________ is a criterion that organizations can legally justify for use in screening job candidates.(a) job
1. The most participative of the planned change strategies is __________.(a) negotiation and agreement(b) rational persuasion(c) shared power(d) education and communication2. When a change leader tries to deal with resistance by trying to covertly influence others, offering only selective
1. The innovation process isn’t really successful in an organization until a new idea is __________.(a) tested as a prototype(b) proven to be financially feasible(c) put into practice(d) discovered or invented2. The basic role of a skunkworks is to __________.(a) add more bureaucratic structure
1. Product innovations create new goods or services for customers, while __________ innovations create new ways of doing things in the organization.(a) content(b) process(c) quality(d) task2. The Kindle e-reader by Amazon and the iPad by Apple are examples of __________ innovations.(a) business
1. Stories told about an organization’s past accomplishments and heroes such as company foundersare all part of what is called the __________ culture.(a) observable(b) underground(c) functional(d) core2. Planned and spontaneous ceremonies and celebrations of work achievements illustrate how the
1. Which organization would likely be a good fit for a dynamic and changing external environment?(a) vertical(b) centralized(c) organic (d) mechanistic2. Workers following a compressed workweek schedule most often work 40 hours in ____________ days.(a) 3 ½ (b) 4(c) 5 (d) a flexible
1. An organization that employs just a few “core” or essential full-time employees and outsources a lot of the remaining work shows signs of using a ____________ structure.(a) functional(b) divisional(c) network (d) team2. A “tall” organization will likely have ____________ spans of
1. The “two-boss” system of reporting relationships is both a potential source of problems and one of the key aspects of ____________ structures.(a) functional (b) matrix(c) network (d) product2. A manufacturing business with a functional structure has recently acquired two other businesses
1. The main purpose of organizing as a management function is to ____________.(a) make sure that results match plans(b) arrange people and resources to accomplish work(c) create enthusiasm for the needed work(d) link strategies with operational plans2. An organization chart is most useful for
1. Are special strengths that an organization has or does exceptionally well and that help it outperform competitors.(a) Core competencies(b) Strategies(c) Alliances(d) Operating objectives2. The two questions asked by Porter to identify the correct competitive strategy for a business or product
1. The alliances that link together firms in supply chain management relationships are examples of how businesses try to use strategies.(a) B2C(b) growth(c) cooperation(d) concentration2. Among the global strategies that international businesses might pursue, the strategy most directly tries to
1. When you buy music downloads online, the firm selling them to you is engaging in which type of e-business strategy?(a) B2C(b) B2B(c) infomediary(d) crowdsourcing2. A in the BCG Matrix would have a high market share in a low-growth market.(a) dog(b) cash cow(c) question mark(d) star3. In
1. Which is the best question to ask when starting the strategic management process?(a) “What is our mission?”(b) “How well are we currently doing?”(c) “How can we get where we want to be?”(d) “Why aren’t we doing better?”2. The ability of a firm to consistently outperform its
1. In a CPM/PERT analysis, the focus is on ____________ and the event ____________ that link them together with the finished project.(a) costs; budgets(b) activities; sequences(c) timetables; budgets(d) goals; costs2. When one team member advises another team member that “your behavior is
1. A manager is not living up to the concept of MBO if he or she ____________.(a) sets performance objectives for subordinates(b) stays in touch and tries to support subordinates in their work(c) jointly reviews performance results with subordinates(d) keeps a written record of subordinates’
1. A total quality management program is most likely to be associated with ____________.(a) EOQ(b) continuous improvement(c) return on equity(d) breakeven analysis2. The ____________ chart graphically displays the scheduling of tasks required to complete the project.(a) exception(b) Taylor(c)
1. After objectives and standards are set, what step comes next in the control process?(a) Measure results.(b) Take corrective action.(c) Compare results with objectives.(d) Modify standards to fit circumstances.2. When a soccer coach tells her players at the end of a losing game, “You did good
1. A marketing plan in a business firm would most likely deal with.(a) production methods and technologies(b) money and capital investments(c) facilities and workforce recruiting(d) sales and product distribution2. The best goals or objectives for planning purposes would have which of the following
1. When managers use bench-marking in the planning process, they usually try to .(a) set up flexible budgets(b) identify best practices used by others(c) find the most accurate forecasts that are available(d) use expert staff planners to set objectives2. In a hierarchy of objectives, plans at lower
1. Planning identifies alternative courses of action that can be taken if problems occur with the original plan.(a) Benchmark(b) Participatory(c) Staff(d) Contingency2. A “no smoking” rule and a sexual harassment policy are examples of that are types of in organizations.(a) long-range plans;

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Exploring Management 3rd edition John R. Schermerhorn - Solutions

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