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management information systems
Management Information Systems 12th Edition Ken Laudon, Kenneth Laudon, Jane Laudon - Solutions
How did the online pizza ordering system improve the process of ordering a Domino’s pizza?When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others have a favorite pizza joint that makes it like no one else. And many pizza lovers in
How effective are these systems in giving Domino’s a competitive edge? Explain your answer.When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others have a favorite pizza joint that makes it like no one else. And many pizza lovers
What steps does Pizza Tracker display for the user? How does the Pizza Tracker improve the customer experience?
Would the Pizza Tracker service influence you to order pizza from Domino’s instead of a competing chain? Why or why not?
What improvements would you make to the order placement feature?
One consulting firm has predicted that video and Web conferencing will make business travel extinct. Do you agree? Why or why not?
What is the distinction between videoconferencing and telepresence?
What are the ways in which videoconferencing provides value to a business? Would you consider it smart management? Explain your answer.
If you were in charge of a small business, would you choose to implement videoconferencing?What factors would you consider in your decision?
List and describe its capabilities for small-medium and large businesses. How useful is WebEx? How can it help companies save time and money?
Compare WebEx video capabilities with the videoconferencing capabilities described in this case.
Describe the steps you would take to prepare for a Web conference as opposed to a face-to-face conference.
Don’s Lumber Company on the Hudson River is one of the oldest retail lumberyards in New York State. It features a large selection of materials for flooring, decks, moldings, windows, siding, and roofing. The prices of lumber and other building materials are constantly changing. When a customer
Henry’s Hardware is a small family business in Sacramento, California.The owners must use every square foot of store space as profitably as possible.They have never kept detailed inventory or sales records. As soon as a shipment of goods arrives, the items are immediately placed on store
How do systems serve the various levels of management in a business?• Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business.• Describe the characteristics of management information systems (MIS) and explain how MIS differ from TPS and from
Why are systems for collaboration and teamwork so important and what technologies do they use?• Define collaboration and teamwork and explain why they have become so important in business today.• List and describe the business benefits of collaboration.• Describe a supportive organizational
How might the BMW Oracle team have used collaboration systems to improve the design and performance of the America’s Cup sailboat USA?Which system features would be the most important for these tasks?
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
With a team of three or four other students, find a description of a manager in a corporation in BusinessWeek, Fortune, The Wall Street Journal, or another business publication or do your research on the Web. Gather information about what the manager’s company does and the role he or she plays in
What is Procter & Gamble’s business strategy?What is the relationship of collaboration and innovation to that business strategy?Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter & Gamble products that you use every day. P&G is the
How is P&G using collaboration systems to execute its business model and business strategy?List and describe the collaboration systems and technologies it is using and the benefits of each.Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter
Why were some collaborative technologies slow to catch on at P&G?Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter & Gamble products that you use every day. P&G is the largest manufacturer of consumer products in the world, and one of the
Compare P&G’s old and new processes for writing up and distributing the results of a research experiment.Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter & Gamble products that you use every day. P&G is the largest manufacturer of
Why is telepresence such a useful collaborative tool for a company like P&G?Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter & Gamble products that you use every day. P&G is the largest manufacturer of consumer products in the world, and
Can you think of other ways P&G could use collaboration to foster innovation?Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter & Gamble products that you use every day. P&G is the largest manufacturer of consumer products in the world,
Which features of organizations do managers need to know about to build and use information systems successfully? What is the impact of information systems on organizations?
How does Porter’s competitive forces model help companies develop competitive strategies using information systems?
How do the value chain and value web models help businesses identify opportunities for strategic information system applications?
How do information systems help businesses use synergies, core competencies, and network-based strategies to achieve competitive advantage?
What are the challenges posed by strategic information systems and how should they be addressed?
What competitive strategy are the credit card companies pursuing? How do information systems support that strategy?
What are the business benefits of analyzing customer purchase data and constructing behavioral profiles?
Are these practices by credit card companies ethical? Are they an invasion of privacy? Why or why not?
If you have a credit card, make a detailed list of all of your purchases for the past six months. Then write a paragraph describing what credit card companies learned about your interests and behavior from these purchases.
How would this information benefit the credit card companies? What other companies would be interested?
Evaluate the impact of the iPad using Porter’s competitive forces model.
What makes the iPad a disruptive technology?Who are likely to be the winners and losers if the iPad becomes a hit? Why?
Describe the effects that the iPad is likely to have on the business models of Apple, content creators, and distributors.
How powerful is the iPad? How useful is it for reading books, newspapers or magazines, for surfing the Web, and for watching video? Can you identify any shortcomings of the device?
Compare the capabilities of the Kindle to the iPad.Which is a better device for reading books?Explain your answer.
Would you like to use an iPad or Kindle for the books you use in your college courses or read for pleasure instead of traditional print publications?Why or why not?
Macy’s, Inc., through its subsidiaries, operates approximately 800 department stores in the United States. Its retail stores sell a range of merchandise, including adult and children’s apparel, accessories, cosmetics, home furnishings, and housewares. Senior management has decided that Macy’s
Today’s US Airways is the result of a merger between US Airways and America West Airlines. Before the merger, US Airways dated back to 1939 and had very traditional business processes, a lumbering bureaucracy, and a rigid information systems function that had been outsourced to Electronic Data
In this exercise, you’ll use database software to analyze the reservation transactions for a hotel and use that information to fine-tune the hotel’s business strategy and marketing activities.The Presidents’ Inn is a small three-story hotel on the Atlantic Ocean in Cape May, New Jersey, a
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
Describe the impact of disruptive technology on the companies discussed in this case.
How have the cable programming and delivery companies responded to the Internet?
What management, organization, and technology issues must be addressed to solve the cable industry’s problems?
Have the cable companies found a successful new business model to compete with the Internet?Why or why not?
If more television programs were available online, would you cancel your cable subscription? Why or why not?
What ethical, social, and political issues are raised by information systems?
What specific principles for conduct can be used to guide ethical decisions?
Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
How have information systems affected everyday life?
Which of the five moral dimensions of information systems identified in this text is involved in this case?
What are the ethical, social, and political issues raised by this case?
Which of the ethical principles described in the text are useful for decision making about texting while driving?
Many people at state and local levels are calling for a federal law against texting while driving.Use a search engine to explore what steps the federal government has taken to discourage texting while driving.
Most people are not aware of the widespread impact of texting while driving across the United States. Do a search on “texting while driving.”Examine all the search results for the first two pages. Enter the information into a two-column table. In the left column put the locality of the report
What are some of the arguments for and against the use of digital media?
How might the brain affected by constant digital media usage?
Do you think these arguments outweigh the positives of digital media usage? Why or why not?
What additional concerns are there for children using digital media? Should children under 8 use computers and cellphones? Why or why not?
Make a daily log for 1 week of all the activities you perform each day using digital technology(such as cell phones, computers, television, etc.)and the amount of time you spend on each. Note the occasions when you are multitasking. On average, how much time each day do you spend using digital
USAData’s Web site is linked to massive databases that consolidate personal data on millions of people. Anyone with a credit card can purchase marketing lists of consumers broken down by location, age, income level, and interests. If you click on Consumer Leads to order a consumer mailing list,
As the head of a small insurance company with six employees, you are concerned about how effectively your company is using its networking and human resources. Budgets are tight, and you are struggling to meet payrolls because employees are reporting many overtime hours. You do not believe that the
What ethical, social, and political issues are raised by information systems?
What specific principles for conduct can be used to guide ethical decisions?
Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
How have information systems affected everyday life?
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
With three or four of your classmates, develop a corporate ethics code that addresses both employee privacy and the privacy of customers and users of the corporate Web site. Be sure to consider e-mail privacy and employer monitoring of worksites, as well as corporate use of information about
What concepts in the chapter are illustrated in this case? What ethical issues are raised by radiation technology?
What management, organization, and technology factors were responsible for the problems detailed in this case? Explain the role of each.
Do you feel that any of the groups involved with this issue (hospital administrators, technicians, medical equipment and software manufacturers)should accept the majority of the blame for these incidents? Why or why not?
How would a central reporting agency that gathered data on radiation-related accidents help reduce the number of radiation therapy errors in the future?
If you were in charge of designing electronic software for a linear accelerator, what are some features you would include? Are there any features you would avoid?
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
What business and social problems does data center power consumption cause?
What solutions are available for these problems?Which are environment-friendly?
What are the business benefits and costs of these solutions?
Should all firms move toward green computing?Why or why not?
Who are some of the leaders of the green computing movement? Which corporations are leading the way? Which environmental organizations are playing an important role?
What are the latest trends in green computing?What kind of impact are they having?
What can individuals do to contribute to the green computing movement? Is the movement worthwhile?
What problems does multitouch technology solve?
What are the advantages and disadvantages of a multitouch interface? How useful is it? Explain.
Describe three business applications that would benefit from a multitouch interface.
What management, organization, and technology issues must be addressed if you or your business was considering systems and computers with multitouch interfaces?
Describe what you would do differently on your PC if it had multitouch capabilities. How much difference would multitouch make in the way you use your computer?
The University of Pittsburgh Medical Center (UPMC) relies on information systems to operate 19 hospitals, a network of other care sites, and international and commercial ventures. Demand for additional servers and storage technology was growing by 20 percent each year. UPMC was setting up a
Qantas Airways, Australia’s leading airline, faces cost pressures from high fuel prices and lower levels of global airline traffic. To remain competitive, the airline must find ways to keep costs low while providing a high level of customer service. Qantas had a 30-year-old data center.
What are the current trends in software platforms?• Define and describe open source software and Linux and explain their business benefits.• Define Java and Ajax and explain why they are important.• Define and describe Web services and the role played by XML.• Name and describe the three
How does Salesforce.com use cloud computing?
What are some of the challenges facing Salesforce as it continues its growth? How well will it be able to meet those challenges?
What kinds of businesses could benefit from switching to Salesforce and why?
What factors would you take into account in deciding whether to use Saleforce.com for your business?
Could a company run its entire business using Salesforce.com, Force.com, and App Exchange?Explain your answer.
What is IT infrastructure and what are its components?
What are the stages and technology drivers of IT infrastructure evolution?
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