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management information systems
Management Information Systems 12th Edition Ken Laudon, Kenneth Laudon, Jane Laudon - Solutions
Why are large companies such as AmerisourceBergen and Diebold good candidates for business process management?
What were the business benefits for each company from redesigning and managing their business processes?
How did BPM change the way these companies ran their businesses?
What might be some of the problems with extending BPM software across a large number of business processes?
What companies stand to gain the most by implementing BPM?
What types of companies have benefited from this software?
What are some of the important functionalities of the BPM products offered?
Would this company have been a better fit than Savvion or Metastorm for Diebold or AmerisourceBergen, respectively? Why or why not?
What are the objectives of project management and why is it so essential in developing information systems?
Describe information system problems resulting from poor project management.
Define project management. List and describe the project management activities and variables addressed by project management.
What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?
Name and describe the groups responsible for the management of information systems projects.
Describe the purpose of an information systems plan and list the major categories in the plan.
How can firms assess the business value of information systems projects?
List and describe the major costs and benefits of information systems.
Explain how real options pricing models can help manages evaluate information technology investments.
What are the principal risk factors in information systems projects?
Identify and describe each of the principal risk factors in information systems projects.
Explain why builders of new information systems need to address implementation and change management.
Explain why eliciting support of management and end users is so essential for successful implementation of information systems projects.
Explain why there is such a high failure rate for implementations involving enterprise applications, business process reengineering, and mergers and acquisitions.
What strategies are useful for managing project risk and system implementation?
Identify and describe the strategies for controlling project risk.
Identify the organizational considerations that should be addressed by project planning and implementation.
Explain how project management software tools contribute to successful project management.
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
How important is the reservation system at airlines such as WestJet and JetBlue? How does it impact operational activities and decision making?
Evaluate the key risk factors of the projects to upgrade the reservation systems of WestJet and JetBlue.
Classify and describe the problems each airline faced in implementing its new reservation system.What management, organization, and technology factors caused those problems?
Describe the steps you would have taken to control the risk in these projects.
In 2001, McDonald’s Restaurants undertook a project called Innovate to create an intranet connecting headquarters with its 30,000 restaurants in 120 countries to provide detailed operational information in real time. The new system would, for instance, inform a manager at the company’s Oak
What are some of the challenges Motorola faces as a business? Why is project management so critical at this company?
What features of HP PPM were most useful to Motorola?
What management, organization, and technology factors had to be addressed before Motorola could implement and successfully use HP PPM?
Evaluate the business impact of adopting HP PPM at Motorola.
What makes this solution different from HP PPM?
What types of companies is this solution best geared towards?
Find a case study of this solution in action. Did the company described in the case realize similar benefits to Motorola?
What were some of the problems with DST Systems’ old software development environment?
How did Scrum development help solve some of those problems?
What other adjustments did DST make to be able to use Scrum more effectively in its software projects?What management, organization, and technology issues had to be addressed?
Describe some of the benefits and drawbacks of Scrum development.
How does Scrum differ from other software development methodologies?
What are the potential benefits to companies using Scrum development?
What major factors are driving the internationalization of business?
List and describe the five major dimensions for developing an international information systems architecture.
Describe the five general cultural factors leading toward growth in global business and the four specific business factors. Describe the interconnection among these factors.
List and describe the major challenges to the development of global systems.
Explain why some firms have not planned for the development of international systems.
What are the alternative strategies for developing global businesses?
Describe the four main strategies for global business and organizational structure.
How can information systems support different global business strategies?
Describe the four different system configurations that can be used to support different global strategies.
What are the challenges posed by global information systems and management solutions for these challenges?
List and describe the major management issues in developing international systems.
Identify and describe three principles to follow when organizing the firm for global business.
Identify and describe three steps of a management strategy for developing and implementing global systems.
Define cooptation and explain how can it be used in building global systems.
What are the issues and technical alternatives to be considered when developing international information systems?
Describe the main technical issues facing global systems.
Identify some technologies that will help firms develop global systems.
You will find Video Cases illustrating some of the concepts in this chapter on the Laudon Web site along with questions to help you analyze the cases.
Why did WR Grace’s general ledger system need an overhaul?
What made SAP a logical partner for Grace’s upgrade?
What obstacles did SAP and Grace face in their attempts to consolidate Grace’s ledgers?
How successful was the general ledger migration?What are some of the risks of adopting a single general ledger system from a single vendor to run a global business?
United Parcel Service (UPS) has been expanding its package delivery and logistics services in China, serving both multinational companies and local businesses. UPS drivers in China need to use UPS systems and tools such as its handheld Driver Information Acquisition Device for capturing package
Your company manufactures and sells tennis rackets and would like to start selling outside the United States. You are in charge of developing a global Web strategy, and the first countries you are thinking of targeting are Brazil, China, Germany, Italy, and Japan. Using the statistics in the CIA
What strategies are cell phone companies using to‘close the digital divide’ and market phones to the poorest segment of the world’s population?
Why do economists predict that widespread cell phone usage in developing countries would have an unprecedented effect on the growth of those countries?
What are some examples of how cell phones might increase quality of life for residents of developing countries?
Do you believe that cell phones will proliferate widely through Africa and Asia? Why or why not?
What are the capabilities of the XO laptop(especially the latest version, XO-3) ? How wellsuited is this machine for developing countries?
How would use of the XO laptop narrow the global digital divide? Compare the potential impact of this machine to that of cell phones in developing nations.
Describe the various capabilities of SAP GTS. How does using this software help Fonterra manage its export trade? What quantifiable benefits does this system provide?
How would you characterize Fonterra’s global business strategy and structure (review Table 15-3).What kind of a global business is it? Has Fonterra’s structure and strategy shaped its uses of SAP GTS?Would a transnational company choose a different solution?
What influence does the global business environment have on firms like Fonterra, and how does that influence their choice of systems?
Go the Web site SAP.com and search on “GTS.”Click on the article entitled “SAP GRC Global Trade Services: Streamline and Secure Your Global Supply Chain.” What benefits does SAP promise to deliver for global trading companies? Create a summary table for your class.
Visit SAP’s largest competitor, Oracle.com, and identify similar applications provided by Oracle.What do you think are the most important management and business considerations in deciding between Oracle and SAP solutions for global projects? Discover one global firm that uses Oracle’s global
How are information systems transforming business and what is their relationship to globalization?
Why are information systems so essential for running and managing a business today?
What exactly is an information system? How does it work? What are its management, organization, and technology components?
What are complementary assets?Why are complementary assets essential for ensuring that information systems provide genuine value for an organization?
What academic disciplines are used to study information systems? How does each contribute to an understanding of information systems?What is a sociotechnical systems perspective?
If you were setting up the Web site for another Major League Baseball team, what management, organization, and technology issues might you encounter?
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
Form a team with three or four classmates. Then use the tools at Google Sites to create a Web site for your team. You will need to a create a Google account for the site and specify the collaborators (your team members) who are allowed to access the site and make contributions. Specify your
How do smart grids differ from the current electricity infrastructure in the United States?The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information about how the consumers are using
What management, organization, and technology issues should be considered when developing a smart grid?The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information about how the consumers
What challenge to the development of smart grids do you think is most likely to hamper their development?The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information about how the consumers
What other areas of our infrastructure could benefit from “smart” technologies? Describe one example not listed in the case.The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information
Would you like your home and your community to be part of a smart grid? Why or why not? Explain.The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information about how the consumers are
What are business processes?How are they related to information systems?
How do systems serve the different management groups in a business?
How do systems that link the enterprise improve organizational performance?
Why are systems for collaboration and teamwork so important and what technologies do they use?
What is the role of the information systems function in a business?
What kinds of systems are described in this case?Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems.When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others have a
How do these systems help Domino’s improve its business performance?When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others have a favorite pizza joint that makes it like no one else. And many pizza lovers in America agreed up
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