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management information systems
Management Information Systems 12th Edition Ken Laudon, Kenneth Laudon, Jane Laudon - Solutions
Define a neural network, and describe how it works and how it benefits businesses.
Define and describe fuzzy logic, genetic algorithms, and intelligent agents. Explain how each works and the kinds of problems for which each is suited.
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
What are the business goals of SFPUC? How is knowledge management related to those goals?
What were some of the challenges faced by SFPUC? What management, organization, and technology factors were responsible for those challenges?
Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC.
How effective was EPC as a solution for SFPUC?
This project will give you experience using shopping bots to search online for products, find product information, and find the best prices and vendors.You have decided to purchase a new digital camera. Select a digital camera you might want to purchase, such as the Canon PowerShot S95 or the
U.S. Pharma Corporation is headquartered in New Jersey but has research sites in Germany, France, the United Kingdom, Switzerland, and Australia. Research and development of new pharmaceuticals is the key to ongoing profits, and U.S.Pharma researches and tests thousands of possible drugs. The
Sprint Nextel has the highest rate of customer churn (the number of customers who discontinue a service) in the cell phone industry, amounting to 2.45 percent. Over the past two years, Sprint has lost 7 million subscribers.Management wants to know why so many customers are leaving Sprint and what
Describe the conditions that preceded the flash crash.
What are some of the benefits of electronic trading?
What features of electronic trading and automated trading programs contributed to the crash?
Could this crash have been prevented? Why or why not?
What features of the Black Monday crash are different from the 2010 flash crash?
How are the two crashes similar?
What measures did regulators take to ensure that no future crashes would happen again?
How has the advent of electronic trading affected those regulatory measures?
Why is augmented reality so appealing to marketers?
What makes augmented reality useful for real estate shopping applications?
Suggest some other knowledge work applications for augmented reality
Why is the example shown in the video an instance of AR?
Do you think it is an effective marketing tool or application? Why or why not?
Can you think of other products or services that would be well suited to AR?
What are the different types of decisions and how does the decision-making process work?
List and describe the different levels of decision making and decision-making constituencies in organizations. Explain how their decision-making requirements differ.
Distinguish between an unstructured,semistructured, and structured decision.
List and describe the stages in decision making.
How do information systems support the activities of managers and management decision making?
Compare the descriptions of managerial behavior in the classical and behavioral models.
Identify the specific managerial roles that can be supported by information systems.
How do business intelligence and business analytics support decision making?
Define and describe business intelligence and business analytics.
List and describe the elements of a business intelligence environment.
List and describe the analytic functionalities provided by BI systems.
Compare two different management strategies for developing BI and BA capabilities.
How do different decision-making constituencies in an organization use business intelligence?
List each of the major decision-making constituencies in an organization and describe the types of decisions each makes.
Describe how MIS, DSS, or ESS provide decision support for each of these groups.
Define and describe the balanced scorecard method and business performance management.
What is the role of information systems in helping people working in a group make decisions more efficiently?
Define a group decision-support system(GDSS) and explain how it differs from a DSS.
Explain how a GDSS works and how it provides value for a business.
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
What management, organization, and technology factors make CompStat effective?
Can police departments effectively combat crime without the CompStat system? Is community policing incompatible with CompStat? Explain your answer.
Why would officers misreport certain data to CompStat? What should be done about the misreporting of data? How can it be detected?
This project will help develop your skills in using Web-based DSS for financial planning.The Web sites for CNN Money and MSN Money Magazine feature Web-based DSS for financial planning and decision making. Select either site to plan for retirement. Use your chosen site to determine how much you
To calculate your estimated Social Security benefit, search for and use the Quick Calculator at the Social Security Administration Web site.
Use the Web site you have selected to determine how much money you need to save to help you achieve your retirement goal.
Critique the site—its ease of use, its clarity, the value of any conclusions reached, and the extent to which the site helps investors understand their financial needs and the financial markets.
This project gives you an opportunity to learn how to use Excel’s PivotTable functionality to analyze a database or data list.Use the data list for Online Management Training Inc. (OMT) described earlier in the chapter. This is a list of the sales transactions at OMT for one day.You can find this
Applebee’s is the largest casual dining chain in the world, with 1,970 locations throughout the United States and nearly 20 other countries worldwide. The menu features beef, chicken, and pork items, as well as burgers, pasta, and seafood. The Applebee’s CEO wants to make the restaurant more
During the 1990s, the Canadian Pacific Railway used a tonnage-based operating model in which freight trains ran only when there was sufficient traffic to justify the expense. This model focused on minimizing the total number of freight trains in service and maximizing the size of each train.
What management, organization, and technology issues had to be addressed when developing Valero’s dashboard?
What measures of performance do the dashboards display? Give examples of several management decisions that would benefit from the information provided by Valero’s dashboards.
What kinds of information systems are required by Valero to maintain and operate its refining dashboard?
How effective are Valero’s dashboards in helping management pilot the company? Explain your answer.
Should Valero develop a dashboard to measure the many factors in its environment that it does not control? Why or why not?
Visit Valero.com and click on its annual report in the Investor Relations section. On page 2 of the annual report you will find Valero’s corporate vision statement. Read its corporate vision statement of strategic objectives (especially vision statement #2). Based on the firm’s vision, what
Read the annual report and develop a list of factors mentioned in the report that explain the company’s poor performance over the last two years. Devise a method for measuring these profitability factors, and then using electronic presentation software create a corporate profitability dashboard
Identify and describe the problem discussed in the case.
How do business intelligence systems provide a solution to this problem? What are the inputs and outputs of these systems?
What management, organization, and technology issues must be addressed by this solution?
How successful is this solution? Explain your answer.
Should all school districts use such a data-driven approach to education? Why or why not?
Select one of the district’s elementary, middle, or high schools and describe the data available on that particular school. What kinds of decisions do these data support? How do these data help school officials improve educational performance?
Select one of the district’s schools and then the School Survey Results. How do these surveys help decision makers improve educational quality?
How does building new systems produce organizational change?
Describe each of the four kinds of organizational change that can be promoted with information technology.
Define business process management and describe the steps required to carry it out.
Explain how information systems support process changes that promote quality in an organization.
What are the core activities in the systems development process?
Distinguish between systems analysis and systems design. Describe the activities for each.
Define information requirements and explain why they are difficult to determine correctly.
Explain why the testing stage of systems development is so important. Name and describe the three stages of testing for an information system.
Describe the role of programming, conversion,production, and maintenance in systems development.
What are the principal methodologies for modeling and designing systems?
Compare object-oriented and traditional structured approaches for modeling and designing systems.
What are the alternative methods for building information systems?
Define the traditional systems life cycle.Describe each of its steps and its advantages and disadvantages for systems building.
Define information system prototyping.Describe its benefits and limitations. List and describe the steps in the prototyping process.
Define an application software package.Explain the advantages and disadvantages of developing information systems based on software packages.
Define end-user development and describe its advantages and disadvantages. Name some policies and procedures for managing enduser development.
Describe the advantages and disadvantages of using outsourcing for building information systems.
What are new approaches for system building in the digital firm era?
Define rapid application development (RAD)and agile development and explain how they can speed up system-building.
Explain how component-based development and Web services help firms build and enhance their information systems.
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
What management, organization, and technology factors are responsible for the difficulties in building electronic medical record systems?Explain your answer.
What stages of system building will be the most difficult when creating electronic medical record systems? Explain your answer.
What is the business and social impact of not digitizing medical records (to individual physicians, hospitals, insurers, patients)?
What are the business and social benefits of digitizing medical recordkeeping?
Name two important information requirements for physicians, two for patients, and two for hospitals that should be addressed by electronic medical records systems.
Diagram the “as-is” and “to-be” processes for prescribing a medication for a patient before and after an EMR system is implemented.
Describe the steps in Zimbra’s sales process. How well did its old marketing automation system support that process? What problems did it create?What was the business impact of these problems?
List and describe Zimbra’s requirements for a new marketing software package. If you were preparing the RFP for Zimbra’s new system, what questions would you ask?
How did the new marketing system change the way Zimbra ran its business? How successful was it?
List and describe each of the major features of LoopFuse OneView.
Select two of these features and describe how they would help Zimbra’s sales team.
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