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management information systems
Management Information Systems 12th Edition Ken Laudon, Kenneth Laudon, Jane Laudon - Solutions
Define and describe Web services and the role played by XML.
Name and describe the three external sources for software.
Define and describe software mashups and apps.
Name and describe the management challenges posed by IT infrastructure.
How do enterprise systems help businesses achieve operational excellence?
Define an enterprise system and explain how enterprise software works.
Describe how enterprise systems provide value for a business.
How do supply chain management systems coordinate planning, production, and logistics with suppliers?
Define a supply chain and identify each of its components.
Explain how supply chain management systems help reduce the bullwhip effect and how they provide value for a business.
Define and compare supply chain planning systems and supply chain execution systems.
Describe the challenges of global supply chains and how Internet technology can help companies manage them better.
Distinguish between a push-based and pullbased model of supply chain management and explain how contemporary supply chain management systems facilitate a pull-based model.
How do customer relationship management systems help firms achieve customer intimacy?
Define customer relationship management and explain why customer relationships are so important today.
Describe how partner relationship management(PRM) and employee relationship management (ERM) are related to customer relationship management (CRM).
Describe the tools and capabilities of customer relationship management software for sales, marketing, and customer service.
Distinguish between operational and analytical CRM.
What are the challenges posed by enterprise applications?
List and describe the challenges posed by enterprise applications.
Explain how these challenges can be addressed.
How are enterprise applications used in platforms for new cross-functional services?
How are enterprise applications taking advantage of cloud computing, wireless technology, Web 2.0, and open source technology?
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
What problems was Border States Industries encountering as it expanded? What management, organization, and technology factors were responsible for these problems?
How easy was it to develop a solution using SAP ERP software? Explain your answer.
List and describe the benefits from the SAP software.
How much did the new system solution transform the business? Explain your answer.
How successful was this solution for BSE? Identify and describe the metrics used to measure the success of the solution.
If you had been in charge of SAP’s ERP implementations, what would you have done differently?
Toronto-based Mercedes-Benz Canada, with a network of 55 dealers, did not know enough about its customers. Dealers provided customer data to the company on an ad hoc basis. Mercedes did not force dealers to report this information, and its process for tracking dealers that failed to report was
Office Depot sells a wide range of office products and services in the United States and internationally, including general office supplies, computer supplies, business machines (and related supplies), and office furniture. The company tries to offer a wider range of office supplies at lower cost
What types of companies are most likely to adopt cloud-based ERP and CRM software services?Why? What companies might not be well-suited for this type of software?
What are the advantages and disadvantages of using cloud-based enterprise applications?
What management, organization, and technology issues should be addressed in deciding whether to use a conventional ERP or CRM system versus a cloud-based version?
What kinds of open source offerings does the company have, if any? Describe some of the features.
Toward what types of companies is the company marketing its services?
What other services does the company offer?
Why is parts inventory management so important at Southwest Airlines? What business processes are affected by the airline’s ability or inability to have required parts on hand?
Why management, organization, and technology factors were responsible for Southwest’s problems with inventory management?
How did implementing the i2 software change the way Southwest ran its business?
Describe two decisions that were improved by implementing the i2 system.
What problem did the company need to address with i2’s software?
Why did the company select i2 as its software vendor?
What were the gains that the company realized as a result of the software implementation?
What are the unique features of e-commerce, digital markets, and digital goods?
Name and describe four business trends and three technology trends shaping e-commerce today.
List and describe the eight unique features of e-commerce.
Define a digital market and digital goods and describe their distinguishing features.
What are the principal e-commerce business and revenue models?
Name and describe the principal e-commerce business models.
Name and describe the e-commerce revenue models.
How has e-commerce transformed marketing?
Explain how social networking and the“wisdom of crowds” help companies improve their marketing.
Define behavioral targeting and explain how it works at individual Web sites and on advertising networks.
How has e-commerce affected business-tobusiness transactions?
Explain how Internet technology supports business-to-business electronic commerce.
Define and describe Net marketplaces and explain how they differ from private industrial networks (private exchanges).
What is the role of m-commerce in business, and what are the most important m-commerce applications?
List and describe important types of m-commerce services and applications.
What issues must be addressed when building an e-commerce Web site?
List and describe each of the factors that go into the building of an e-commerce Web site.
List and describe four business objectives,four system functionalities, and four information requirements of a typical e-commerce Web site.
List and describe each of the options for building and hosting e-commerce Web sites.
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
What concepts in the chapter are illustrated in this case?
Analyze Amazon and Walmart.com using the value chain and competitive forces models.
What are the management, organization, and technology factors that have contributed to the success of both Wal-Mart and Amazon?
Compare Wal-Mart’s and Amazon’s e-commerce business models. Which is stronger?Explain your answer.
Where would you prefer to make your Internet purchases? Amazon or Walmart.com? Why?
Columbiana is a small, independent island in the Caribbean. It wants to develop its tourist industry and attract more visitors. The island has many historical buildings, forts, and other sites, along with rain forests and striking mountains. A few first-class hotels and several dozen less-expensive
Explore the Web sites of the following companies: Blue Nile, J.Crew, Circuit City, Black&Decker, Peet’s Coffee & Tea, and Priceline. Determine which of these Web sites would benefit most from adding a company-sponsored blog to the Web site. List the business benefits of the blog. Specify the
What concepts in the chapter are illustrated in this case?
Describe the weaknesses of Facebook’s privacy policies and features. What management, organization, and technology factors have contributed to those weaknesses?
List and describe some of the options that Facebook managers have in balancing privacy and profitability. How can Facebook better safeguard user privacy? What would be the impact on its profitability and business model?
Do you anticipate that Facebook will be successful in developing a business model that monetizes their site traffic? Why or why not?
To what user information does Facebook retain the rights?
What is Facebook’s stance regarding information shared via third-party applications developed for the Facebook platform?
Did you find the privacy policy to be clear and reasonable? What would you change, if anything?
Based on your reading in this chapter, how would you characterize Twitter’s business model?
If Twitter is to have a revenue model, which of the revenue models described in this chapter would work?
What is the most important asset that Twitter has, and how could it monetize this asset?
What impact will a high customer churn rate have on Twitter’s potential advertising revenue?
Go to Twitter.com and enter a search on your favorite (or least favorite) car. Can you find the company’s official site? What else do you find?Describe the results and characterize the potential risks and rewards for companies that would like to advertise to Twitter’s audience.
How would you improve Twitter’s Web site to make it more friendly for large advertisers?
Teenagers are infrequent users of Twitter because they use their cell phones for texting, and most users are adults 18–34 years of age. Find five users of Twitter and ask them how long they have used the service, are they likely to continue using the service, and how would they feel about banner
What is the role of knowledge management and knowledge management programs in business?
Define knowledge management and explain its value to businesses.
Describe the important dimensions of knowledge.
Distinguish between data, knowledge, and wisdom and between tacit knowledge and explicit knowledge.
Describe the stages in the knowledge management value chain.
What types of systems are used for enterprisewide knowledge management and how do they provide value for businesses?
Define and describe the various types of enterprise-wide knowledge management systems and explain how they provide value for businesses.
Describe the role of the following in facilitating knowledge management: portals, wikis, social bookmarking, and learning management systems.
What are the major types of knowledge work systems and how do they provide value for firms?
Define knowledge work systems and describe the generic requirements of knowledge work systems.
Describe how the following systems support knowledge work: CAD, virtual reality, augmented reality, and investment workstations.
What are the business benefits of using intelligent techniques for knowledge management?
Define an expert system, describe how it works, and explain its value to business.
Define case-based reasoning and explain how it differs from an expert system.
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