Management Information Systems 3rd edition R. Kelly Rainer, Brad Prince, Hugh J. Watson - Solutions

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What are the major capabilities of DBMS and why is a relational DBMS so powerful?• Name and briefly describe the capabilities of a DBMS.• Define a relational DBMS and explain how it organizes data.• List and describe the three operations of a relational DBMS.
What are the principal tools and technologies for accessing information from databases to improve business performance and decision making?• Define a data warehouse, explaining how it works and how it benefits organizations.• Define business intelligence and explain how it is related to
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
With your team of three or four students, select an online database to explore, such as AOL Music, iGo.com, or the Internet Movie Database (IMDb).Explore one of these Web sites to see what information it provides. Then list the entities and attributes that the company running the Web site must keep
What concepts in this chapter are illustrated in this case?
Why was the consolidated terror watch list created? What are the benefits of the list?
Describe some of the weaknesses of the watch list. What management, organization, and technology factors are responsible for these weaknesses?
How effective is the system of watch lists described in this case study? Explain your answer.
If you were responsible for the management of the TSC watch list database, what steps would you take to correct some of these weaknesses?
Do you believe that the terror watch list represents a significant threat to individuals’privacy or Constitutional rights? Why or why not?
What are the principal components of telecommunications networks and key networking technologies?
Name and describe the principal technologies and trends that have shaped contemporary telecommunications systems.
What are the main telecommunications transmission media and types of networks?
Name the different types of physical transmission media and compare them in terms of speed and cost.
Define a LAN, and describe its components and the functions of each component.
Name and describe the principal network topologies.
How do the Internet and Internet technology work, and how do they support communication and e-business?
Define the Internet, describe how it works,and explain how it provides business value.
Explain how the Domain Name System(DNS) and IP addressing system work.
List and describe the principal Internet services.
Define and describe VoIP and virtual private networks, and explain how they provide value to businesses.
List and describe alternative ways of locating information on the Web.
Compare Web 2.0 and Web 3.0.
What are the principal technologies and standards for wireless networking, communications, and Internet access?
Define Bluetooth, Wi-Fi, WiMax, 3G and 4G networks.
Describe the capabilities of each and for which types of applications each is best suited.
Why are RFID and wireless sensor networks(WSNs) valuable for business?
Define RFID, explain how it works, and describe how it provides value to businesses.
Define WSNs, explain how they work, and describe the kinds of applications that use them.
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
Compare the business models and areas of strength of Apple, Google, and Microsoft.
Why is mobile computing so important to these three firms? Evaluate the mobile platform offerings of each firm.
What is the significance of applications and app stores to the success or failure of mobile computing?
Which company and business model do you think will prevail in this epic struggle? Explain your answer.
What difference would it make to you as a manager or individual consumer if Apple, Google, or Microsoft dominated the Internet experience?Explain your answer.
Your company supplies ceramic floor tiles to Home Depot, Lowe’s, and other home improvement stores. You have been asked to start using radio frequency identification tags on each case of tiles you ship to help your customers improve the management of your products and those of other suppliers in
BestMed Medical Supplies Corporation sells medical and surgical products and equipment from over 700 different manufacturers to hospitals, health clinics, and medical offices. The company employs 500 people at seven different locations in western and midwestern states, including account managers,
In this project, you’ll use the Web to research alternative wireless services and use spreadsheet software to calculate wireless service costs for a sales force.You would like to equip your sales force of 35 based in Cincinnati, Ohio, with mobile phones that have capabilities for voice
What employee activities does this software track?What can an employer learn about an employee by using this software?
How can businesses benefit from using this software?
How would you feel if your employer used this software where you work to monitor what you are doing on the job? Explain your response.
Who’s in favor of net neutrality? Who’s opposed?Why?
What would be the impact on individual users, businesses, and government if Internet providers switched to a tiered service model?
Visit the Web site of the Open Internet Coalition and select five member organizations. Then visit the Web site of each of these organizations or surf the Web to find out more information about each.Write a short essay explaining why each organization is in favor of network neutrality.
Calculate how much bandwidth you consume when using the Internet every day. How many e-mails do you send daily and what is the size of each? (Your e-mail program may have e-mail file size information.) How many music and video clips do you download daily and what is the size of each? If you view
Describe the features of a simple network and the network infrastructure for a large company.
What are the objectives of project management and why is it so essential in developing information systems?• Describe information system problems resulting from poor project management.• Define project management. List and describe the project management activities and variables addressed by
What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?• Name and describe the groups responsible for the management of information systems projects.• Describe the purpose of an information systems plan and list the
How can firms assess the business value of information systems projects?• List and describe the major costs and benefits of information systems.• Distinguish between tangible and intangible benefits
Cloud computing has just begun to take off in the business world. The biggest player in the cloud computing marketplace is one you might not expect: Amazon. Under its Web Services division (AWS), Amazon has streamlined cloud computing and made it an affordable and sensible option for companies
Look around. On the street, at restaurants, sports events, and stores, you’ll find many people using their smartphones. And many people are starting to use these devices on the job as well. According to a Juniper Research report, the number of employees who use personal devices at work will
One early morning in the fall of 2007, Dennis Jonsson was reading the latest reports on global warming and thought that someone ought to do something about it. Then he realized that he and his fellow coworkers at Nordea, all with airline gold cards and access to the airport lounges, were part of
What are the current trends in software platforms?
Which features of organizations do managers need to know about to build and use information systems successfully? What is the impact of information systems on organizations?• Define an organization and compare the technical definition of organizations with the behavioral definition.• Describe
How does Porter’s competitive forces model help companies develop competitive strategies using information systems?• Define Porter’s competitive forces model and explain how it works.• Describe what the competitive forces model explains about competitive advantage.• List and describe four
How do the value chain and value web models help businesses identify opportunities for strategic information system applications?• Define and describe the value chain model.• Explain how the value chain model can be used to identify opportunities for information systems.• Identify and
What are the challenges posed by strategic information systems and how should they be addressed?• List and describe the management challenges posed by strategic information systems.• Explain how to perform a strategic systems analysis
Procter & Gamble (P&G) is one of the biggest consumer goods companies in the world, with 127,000 employees across 180 countries, 300 brands, and $82 billion in revenues in 2011. P&G is regularly ranked near the top of lists of “most admired companies” for its ability to create, market, and sell
Theoretically, baggage-handling is quite simple.Baggage input is connected to merely two events: an airplane lands or a person checks in. However, it’s risky business. Baggage handling is the second most important factor in having a pleasant trip, according to a 2009 IATA CATS survey. Moreover,
What are business processes? How are they related to information systems?• Define business processes and describe the role they play in organizations.• Describe the relationship between information systems and business processes.
How do systems serve the different management groups in a business?• Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business.• Describe the characteristics of management information systems (MIS) and explain how MIS differ from TPS and from
How do systems that link the enterprise improve organizational performance?• Explain how enterprise applications improve organizational performance.• Define enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems and
Why are systems for collaboration and social business so important and what technologies do they use?• Define collaboration and social business, and explain why they have become so important in business today.• List and describe the business benefits of collaboration and social business.•
What is the role of the information systems function in a business?• Describe how the information systems function supports a business.• Compare the roles played by programmers, systems analysts, information systems manager's, the chief information officer (CIO), chief security officer (CSO),
Starbucks is the world’s largest specialty coffee retailer, with over 1,700 coffee shops in 55 countries. For years, Starbucks grew throughout the United States and internationally, opening franchises at an impressive rate. From 2002 to 2007 alone, the company tripled the number of stores it
As the smartphone market continues to expand and initiatives like smart electric grids continue to pick up steam, another industry has begun getting“smarter” with software and apps: the automobile industry. Ford, BMW, and other automobile companies are enhancing their vehicles with onboard
Barnes & Noble (B&N) has been portrayed in the past as a big bully that drove small independent bookstores out of business with aggressive pricing tactics and an unbeatable inventory of books. Today, B&N finds its role reversed as the company fights a fierce battle to survive in the inevitable era
Can you run your company from the palm of your hand? Perhaps not entirely, but there are many functions today that can be performed using an iPhone, iPad, BlackBerry, or other mobile handheld device.The BlackBerry used to be the favorite mobile handheld for business because it was optimized for
United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest rates.” UPS has used this formula successfully for more than a century to become the
Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving its clients’ time and effort acting as a personal assistant 24 hours a day. The personal assistant is a rider with a motorcycle who runs any errands for individual clients or corporations at any given
What are the implications of globalization when you have to look for a job? What can you do to prepare yourself for competing in a globalized business environment?How would knowledge of information systems help you compete?
Identify some of the people, organizational, and technology issues that UPS had to address when creating its successful information systems.
How might the BMW Oracle team have used collaboration systems to improve the design and performance of the America's Cup boat USA? Which system features would be the most important for these tasks?
Terrorism scares, rising fuel prices, and overall economic malaise have combined to damage airline companies’ bottom lines. In 2007, nearly every major airline began charging baggage fees to generate revenue. Travelers were already unhappy about the poor baggage handling service they received,
If you haven't heard of Valero don't worry. It's largely unknown to the public, although investors recognize it as one of the largest oil refiners in the United States. Valero Energy is a top-10 Fortune company headquartered in San Antonio, Texas, with 2010 annual revenues of $$89.2$ billion.
Look in your medicine cabinet. No matter where you live in the world odds are that you'll find many Procter & Gamble (P&G) products that you use every day. P&G is the largest manufacturer of consumer products in the world and one of the top 10 largest companies in the world by market
What are the most important contemporary hardware and software trends?• Define and describe the mobile digital platform, nanotechnology, grid computing, cloud computing, autonomic computing, virtualization, green computing, HTML5, and multicore processing.• Explain why open source software is
What are the principles of a database management system?• Define a database management system (DBMS), describe how it works, and explain how it benefit organizations.• Define and compare the logical and a physical view of data.• Define and describe the three operations of a relational
What is the role of information policy and data administration in the management of organizational data resources?• Define information policy and data administration and explain how they help organi-zations manage their data.
Why is data quality assurance so important for a business?• List and describe the most common data quality problems.• List and describe the most important tools and techniques for assuring data quality.
It has been said that you do not need database management software to create a database environment. Discuss.
How do information systems help people working in a group make decisions more efficiently?• Define a group decision support system (GDSS), and explain how it works and how it supports organizational decision making.
How should information systems projects be selected and evaluated?• Explain the difference between tangible and intangible benefits.• List six tangible benefits and six intangible benefits.• List and describe the major components of an information systems plan.• Describe how portfolio
How should information systems projects be managed?• Explain the importance of implementation for managing the organizational change surrounding a new information system.• Define the user-designer communications gap and explain the kinds of implementation problems it creates.• List and
Discuss the role of business end users and information system professionals in developing a system solution. How do both roles differ when the solution is developed using prototyping or end-user development?
It has been said that systems fail when systems builders ignore “people” problems.Why might this be so?
Why is building a system a form of organizational problem-solving?
Your instructor has been provided with an Instructor Resources Kit that includes several MS Project files. If you have access to MS Project and can access the file 978-1285062297_12_01.mpp, you can perform this exercise.
Using a Web browser, go to http://gocsi.com. Search for the link offering a free copy of the latest CSI study. Summarize the key points and bring your summary to class to discuss with your fellow students.
Go to http://csrc.nist.gov. Under “Publications,” select Special Publications, then locate SP 800-34, Contingency Planning Guide for Information Technology Systems, June 2002. Download and review this document. Summarize the key points for an in-class discussion.
Using the template provided in Table 7-2, develop documentation for one of the performance measurements you selected in Exercise 4. Table 7-2
Using a Web search engine, visit one of the popular disaster recovery/business continuity sites, such as www.disasterrecoveryworld.com/, www.drj.com/,www.drie .org/, www.drii.org, or csrc.nist.gov. Search for the terms “hot site,” “warm site,” and “cold site.” Do the provided
Download and review “NIST SP 800-55 Rev. 1: Performance Measurement Guide for Information Security.” Using this document, identify five measures you would be interested in finding the results from based on your home computing systems and/or network.
Using the list of threats to InfoSec presented in this chapter, identify and describe three instances of each that were not mentioned in the chapter.
Assume that the costs of controls presented in the table for Exercise 4 were unique costs directly associated with protecting against that threat. In other words, do not worry about overlapping costs between threats. Calculate the CBA for each control. Are they worth the costs listed?
Go to csrc.nist.gov and locate “Federal Information Processing Standard (FIPS) 197.” What encryption standard does this address use? Examine the contents of this publication and describe the algorithm discussed. How strong is it? How does it encrypt plaintext?
Search the Internet for vendors of biometric products. Find one vendor with a product designed to examine each characteristic mentioned in Figure 10-4. What is the crossover error rate (CER) associated with each product? Which would be more acceptable to users? Which would be preferred by security
Enter the Web site of the Gartner Group (www.gartner.com). Examine the company’s research studies pertaining to data management. Prepare a report on the state of the art.
Calculate your personal digital footprint at http://www.emc.com/digital_universe/downloads/web/personal-ticker.htm.
Diagram a knowledge management system cycle for a fictional company that sells customized T-shirts to students.

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Management Information Systems 3rd edition R. Kelly Rainer, Brad Prince, Hugh J. Watson - Solutions

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