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management information systems
Management Information Systems 3rd edition R. Kelly Rainer, Brad Prince, Hugh J. Watson - Solutions
1. Why is the Internet restricted in South Korea?2. What are the implications South Korea’s Internet restrictions for international companies doing business in South Korea?
1. Describe the technical and organizational obstacles to e-commerce growth in Russia.2. Will non-Russian companies such as Amazon.com and eBay flourish in Russia? Explain.
1. Why was the Healthcare.gov project so important?2. What was the economic, political, and social impact of Healthcare.gov’s botched implementation?
1. Clarify and describe the problems of the NHS Choose and Book System. What management, organization, and technology factors were responsible for those problems?2. To what extent was Choose and Book a failure? Explain your answer.3. What was the economic and social impact of Choose and Book?4.
1. How did Datacard Group’s previous business processes affect operations and decision making?2. What management, organization, and technology factors contributed to Datacard Group’s problems with its business processes?3. Diagram Datacard Group’s old and redesigned business process for
Applebee’s: The largest casual dining chain in the world wants to develop menus that are tastier and contain more items that customers want and are willing to pay for. How might information systems help management implement this strategy? What pieces of data would Applebee’s need to collect?
What are the different types of decisions, and how does the decision-making process work? How do information systems support the activities of managers and management decision making?a. List and describe the different levels of decision making and decision-making constituencies in organizations.
1. How did information technology change the way America’s Cup boats were managed and sailed? 2. How did information technology impact decision making at Team USA?3. How much was technology responsible for Team USA’s America’s Cup victory? Explain your answer.4. Compare the role of big
1. What technologies are New York and Barcelona employing to run their cities more efficiently and improve citizens’ quality of life?2. What are the management, organization, and technology issues that should be addressed by “smart city” initiatives? 3. What problems are solved by
1. What was the problem at Graybar described in this case? How did this problem affect Graybar’s business performance?2. How did analytical CRM change the way Graybar ran it business? Compare the way Graybar handled its customer relationships before and it implemented analytical CRM?3. Give
1. Identify the supply chain management problems faced by Scott’s Miracle-Gro. What was the business impact of not being able to manage the company’s supply chain well?2. What management, organization, and technology factors contributed to Scott’s Miracle-Gro’s supply chain problems?3. How
What solutions are available for The Looming Threat Of Cyberwarfare problem? Do you think they will be effective? Why or why not?
Assess the people, organizational, and technology factors responsible for The Looming Threat Of Cyberwarfare problem.
Identify three decisions that were improved by using big data.
List and describe the business intelligence technologies described in Does Big Data Bring Big Rewards case.
Describe the kinds of “big data” collected by the organizations described Does Big Data Bring Big Rewards case.
Emerson process management: The data warehouse was full of inaccurate and redundant data gathered from numerous transaction processing systems. The design team assumed all users would enter data the same way. Users actually entered data in multiple ways. Assess the potential business impact of
1. Discuss the role of information policy, data administration, and efforts to ensure data quality in improving data management at American Water.2. Describe roles played by information systems specialists and end users in American Water’s systems transformation project.3. Why was the
1. Why was data management so problematic at ARI?2. Describe ARI’s earlier capabilities for data analysis and reporting and their impact on the business.3. Was SAP HANA a good solution for ARI? Why or why not?4. Describe the changes in the business as a result of adopting HANA.
1. Why is behavioral tracking such an important ethical dilemma today? Identify the stakeholders and interest groups in favor of and opposed to behavioral tracking.2. How do businesses benefit from behavioral tracking? Do people benefit? Explain your answer.3. What would happen if there were no
1. Perform an ethical analysis of the PRISM program and NSA surveillance activities. What is the ethical dilemma presented by this case?2. Describe the role of information technology in creating this ethical dilemma.3. Do you think the NSA should be allowed to continue its electronic surveillance
Macy’s Inc. wants to tailor merchandise more to local tastes based on sales patterns in each individual store. How could information systems help management implement this new strategy? What pieces of data should these systems collect to help management make merchandising decisions that support
1. Describe the kinds of data being analyzed by the companies in this case.2. How is this fine-grained data analysis improving operations and decision making in the companies described in this case? What business strategies are being supported?3. Are there any disadvantages to mining customer data?
1. Evaluate Nike using the competitive forces and value chain models.2. What competitive strategies is Nike pursuing? How is information technology related to these strategies?3. In what sense is Nike a “technology company”? Explain your answer.4. How much of an edge does Nike have over its
1. Identify the kinds of systems described should a Computer Grade Your Essays casestudy2. What are the benefits of automated essay grading? What are the drawbacks?3. Can automated essay grading replace a human grader? Why or why not?
Henry’s Hardware: Owners do not keep automated, detailed inventory or sales records. Invoices are not maintained or tracked (other than for tax purposes). The owners use their own judgment in identifying items that need to be reordered. What is the business impact of this situation? How could
1. List and describe the types of systems described in this case study.2. How do these systems improve the operation of the business?3. Why is improving the guest experience so important at Vail Mountain Resort?
1. What problems and challenges did Home Depot experience?2. Describe the relationship between management, organization, and technology at Home Depot. How did this relationship change over time?3. How much was Home Depot’s management responsible for its problems? What about the role of technology
Dollar General Corporation, Wants to keep costs as low as possible so it does not use an automated method for keeping track of inventory at each store. What decisions have to be made before investing in an information system solution?
The financial department uses spreadsheets and manual processes for much of its data gathering and reporting. Assess the impact of this situation on business performance and management decision making.
Storage media are becoming much cheaper, with increasing capacity. Would it be easier and cheaper to over-retain data than it would be to pay employees to dispose of data properly and to hire an outside expert to oversee this process?
Are there any advantages to over-retaining data? Support your answer.
Compare and contrast this case with the material in this chapter on Big Data. That is, given the disadvantages of over-retained data, how should an organization manage Big Data?
1. Select two examples from the case, and summarize how Big Data is adding value over traditional data.2. Select one area and describe the future value anticipated from Big Data, given the current trends.3. How does Big Data improve customer stratification and profiling? What concerns should
Visit the website for HowStuff Works (www.howstuffworks.com), and search for “Big Data: Friend or Foe?” What points does this article present concerning the delicate balance between shared data and customer privacy?
Search the Web for uses of Big Data in homeland security. Specifically, read about the spying by the U.S. National Security Agency (NSA). What role did technology and Big Data play in this questionable practice?
It is possible to find many Web sites that provide demographic information. Access several of these sites and see what they offer. Do the sites differ in the types of demographic information they offer? If so, how? Do the sites require a fee for the information they offer? Would demographic
Access various employment Web sites (for example, www.monster.com and www.dice.com) and find several job descriptions for a database administrator. Are the job descriptions similar? What are the salaries offered in these positions?
Describe the advantages of relational databases.
Explain why master data management is so important in companies that have multiple data sources.
What are the problems associated with poor-quality data?
Explain the difficulties involved in managing data.
What are the implications of having incorrect data points in your Big Data? What are the implications of incorrect or duplicated customer data? How valuable are decisions that are based on faulty information derived from incorrect data?
Is Big Data really a problem on its own, or are the use, control, and security of the data the true problems? Provide specific examples to support your answer.
Describe how these problems originated.
Describe the problems that MetLife was experiencing with customer data before it implemented the MetLife Wall.
What are the advantages of the Knowledge Graph over traditional Google searches?
Refer to the definition of an expert system in Plug IT In 5. Could the Knowledge Graph be considered an expert system? If so, provide a specific example to support your answer.
Refer to the definition of a relational database. In what way can the Knowledge Graph be considered a database? Provide specific examples to support your answer.
List some disadvantages of providing all city data in an open, accessible format.
What are some other creative applications addressing city problems that could be developed using NYC’s open data policy?
Describe the knowledge management cycle.
What is the difference between tacit knowledge and explicit knowledge?
What are three possible architectures for data warehouses and data marts in an organization?
Describe how companies can use Big Data to gain competitive advantage.
Describe the characteristics of Big Data.
Define Big Data.
What are the advantages and disadvantages of relational databases?
What is an entity? An attribute? An Instance?
Define data governance, master data, and transactional data.
What are some of the difficulties involved in managing data?
1. Do you feel that Flurry should be installed on your smartphone by various app makers without your consent? Why or why not? Support your answer. 2. What problems would Flurry encounter if someone other than the smartphone’s owner uses the device?3. Can Flurry survive the privacy concerns
1. Is the Palantir system a strategic information system to the organization using it? Why or why not? Support your answer. 2. What are potential problems that could arise with this high-level, massive amount of data integration?
1. What applications can you think of for Watson in a university setting?2. What are potential disadvantages of using Watson in healthcare settings?3. Would you consider being diagnosed only by Watson? Why or why not?4. Would you consider being diagnosed by your personal physician, if he or she
The market for optical copiers is shrinking rapidly. It is expected that 90 percent of duplicated documents are generated by computer printers. Can a company such as Xerox Corporation survive?a. Read about the problems and solutions of Xerox from 2000-2010 at www.fortune.com, www.findarticles.com,
Apply Porter’s value chain model to Dell (www.dell.com). What is Dell’s competitive strategy? Who are Dell’s major competitors? Describe Dell’s business model. Describe the tasks that Dell must accomplish for each primary value chain activity. How would Dell’s information systems
Experience customization by designing your own shoes at www.nike.com, your car at ww.jaguar.com, your CD at www.easternrecording.com, your business card at www.iprint.com, and your diamond ring at www.bluenile.com. Summarize your experiences.
Discuss the idea that an information system by itself can rarely provide a sustainable competitive advantage.
Describe how IT can be used to support different value chains for different companies.
Describe five forces in Porter’s competitive forces model, and explain how the Internet has affected each one.
Why might it be difficult to justify a strategic information system?
What does a flat world mean to you in your choice of major? In your choice of a career? Will you have to be a “lifelong learner”? Why or why not?
Describe how UPMC illustrates effective business–IT alignment.
Which of Porter’s competitive strategies is UPMC employing? Support your answer.
Describe the strategic advantages that IT provides to UPMC.
Will Dark Sky, Sky Motion, and WeatherSphere have a lasting competitive advantage over The Weather Channel? Why or why not? Support your answer
Identify several reasons (not discussed in the case) why accurate weather predictions are so important. Can an accurate weather prediction be considered a competitive advantage for an organization that receives this information? Why or why not? Support your answer with specific examples.
In this experiment, the tablets were not connected to the Internet. Discuss the advantages and disadvantages to the children if the tablets were connected.
What advantages could result from increasing the literacy of 100 million children around the world? Be specific.
Why is it necessary to be able to erase corporate data when a mobile device is lost or stolen?
What are the advantages of allowing employees to use any mobile device to connect to the corporate network? The disadvantages?
Give examples of business-IT alignment at your university, regarding student systems. (HINT: What are the “business” goals of your university with regard to student registration, fee payment, grade posting, etc.?)
What strategies can companies use to gain competitive advantage?
According to Porter, what are the five forces that could endanger a firm’s position in its industry or marketplace?
What are strategic information systems?
Identify some of the organizational responses to these pressures. Are any of these responses specific to a particular pressure? If so, which ones?
Discuss some of the pressures that characterize the modern global business environment.
What are the characteristics of the modern business environment?
1. Look ahead in this chapter. Which one of Porter’s strategies for competitive advantage is GrubHub Seamless pursuing? Explain your answer.2. Propose additional applications that GS could develop to gain a competitive advantage in the marketplace.
1. Rethink Robotics claims that Baxter will not necessarily replace workers; rather, it will enable workers to transition into higher-paying jobs (e.g., programming Baxter robots and supervising Baxter robots). Will Baxter replace workers in small manufacturing companies? Why or why not? Support
1. Given that information technology is impacting every industry, what does this mean for a company’s employees? Provide specific examples to support your answer.2. Given that information technology is impacting every industry, what does this mean for students attending a college of business?
Surf the Internet for information about the Department of Homeland Security (DHS). Examine the available information, and comment on the role of information technologies in the department.
Visit some Web sites that offer employment opportunities in IT. Prominent examples are: www.dice.com, www.hotjobs.com, www.monster.com, www.collegerecruiter.com, www.careerbuilder.com, www.jobcentral.com, www.job.com, www.career.com, www.simplyhired.com, and www.truecareers.com. Compare the IT
Refer to the study at Princess Alexandra Hospital (see “Improvements in Healthcare”). How do you feel about Google searches finding the correct diagnosis in 57 percent of the cases? Are you impressed with these results? Why or why not? What are the implications of this study for self-diagnosis?
Describe other potential impacts of IT on societies as a whole.
Is it possible to endanger yourself by accessing too much medical information on the Web? Why or why not? Support your answer.
Robots have the positive impact of being able to relieve humans from working in dangerous conditions. What are some negative impacts of robots in the workplace?
Information technology makes it possible to “never be out of touch.” Discuss the pros and cons of always being available to your employers and clients (regardless of where you are or what you are doing.)
Can the terms data, information, and knowledge have different meanings for different people? Support your answer with examples.
Your university wants to recruit high-quality high school students from your state. Provide examples of (1) the data that your recruiters would gather in this process, (2) the information that your recruiters would process from these data, and (3) the types of knowledge that your recruiters would
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