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Fundamentals Of Human Resource Management 1st Edition Gary Dessler - Solutions
A store manager’s job is to keep total wages to no more than 30% of sales and to maintain the fuel bill and the supply bill at about 9% of sales each. Managers can also directly affect sales by ensuring courteous customer service and by ensuring that the work is done properly. What suggestions
Is there another incentive plan you think would work better for the pressers?
Should this plan in its present form be extended to pressers in the other stores? Why?
Does the new pay-for-performance plan seem like a good idea? Why or why not?
It was recently reported in the news that the average pay for most university presidents ranged around$250,000 per year, but that a few earned much more. For example, one new president recently received $852,000. Discuss why you would (or would not) pay university presidents as much or more than
You are the HR consultant to a small business with about 40 employees. At the present time the business offers 5 days of vacation, five paid holidays, and legally mandated benefits such as unemployment insurance payments. Develop a list of other benefits you believe the firm should offer, along
Working individually or in groups, research and compile a list of the perks available to the following individuals: the head of your local airport, the president of your college or university, and the president of a large company in your area. Do they all have certain perks in common? What do you.
A state university system in the Southeast instituted a Teacher Incentive Program for its faculty. Faculty committees within each university’s college were told to award $5,000 raises (not bonuses) to about 40% of their faculty members based on how good a job they did teaching undergraduates and
Working individually or in groups, develop an incentive plan for the following positions: chemical engineer, plant manager, and used-car salesperson.What factors did you have to consider in reaching your conclusions?
(You may use The Department of Labor’s O*NET as an aid.) To what extent do the local area earnings for these jobs correspond to your evaluations of the jobs?
Working individually or in groups, use the ranking method to evaluate the relative worth of the jobs listed in question
Working individually or in groups, use published(Internet or other) wage surveys to determine local area earnings for the following positions: file clerk I, accounting clerk II, and secretary V. How do the published figures compare with comparable jobs listed in your Sunday newspaper? What do you
Next, have a spokesperson from each group put his or her group’s appraisal tool on the board. How similar are the tools? Do they all measure about the same factors? Which factor appears most often?Which do you think is the most effective tool on the board? Can you think of any way of combining
Next, your group should develop its own tool for appraising the performance of an instructor. Decide which of the appraisal tools (graphic rating scales, alternation ranking, and so on) you are going to use, and then design the instrument itself. Apply what you learned in this chapter about
Develop a performance appraisal method for the workers and managers in each store.effective scale for appraising instructors? Why or why not?
First, based on what you now know about performance appraisals, do you think Figure 7.1 is an the managers need to have a list of quality standards for matters such as store cleanliness, efficiency, safety, and adherence to budget on which they know they are to be formally evaluated.Questions ;
Do you think that Vice President Winchester would be better off dropping graphic rating forms, substituting instead one of the other techniques discussed in this chapter, such as a ranking method? Why?
Do you think that the experts’ recommendations will be sufficient to get most of the administrators to fill out the rating forms properly? Why? Why not? What additional actions (if any) do you think will be necessary?
Explain how to conduct an appraisal interview.
Discuss the pros and cons of using various potential raters to appraise an employee’s performance.
Working individually or in groups, develop a set of critical incidents covering the classroom performance of one of your instructors.
Working individually or in groups, evaluate the rating scale in Figure 7.1. Discuss ways to improve it.
Working individually or in groups, develop a graphic rating scale for the following jobs: secretary, engineer, and directory assistance operator.
Discuss the pros and cons of at least four performance appraisal tools.
Which specific training techniques should Jennifer use to train her pressers, her cleaner—spotters, her managers, and her counterpeople, and why?
In the HR management course Jennifer took, the book suggested using a job description sheet to identify tasks performed by an employee. Should Carter use a form like this for the counterperson’s job, and if so, what would the filled-in form look like?
Explain in detail what you would do to improve the training process at Apex. Make sure to provide specific suggestions.
What role do job descriptions play in training?
What do you think of Apex’s training process? Could it help explain why employees “do things their way,” and if so, how?
Since at least 2003, the U.S. has been sending hundreds of trainers to that country to train new cadres of Iraqi workers, from teachers to police officers. Perhaps no training task was more pressing than that involved in creating the country’s new police force. These were the people who were to
Working individually or in groups, discuss whether you think the college you are currently attending is or is not a learning organization. On what do you base your conclusion?
Working individually or in groups, obtain, perhaps via the Web, copies of management —development seminars from a vendor such as the American Management Association. At what levels of managers do they aim their seminar offerings? What seems to be the most popular type of development program? Why
Do you think job rotation is a good method to use for management trainees? Why or why not?
Experts argue that one reason for implementing special global training programs is the need to avoid lost business “due to cultural insensitivity.”What sort of cultural insensitivity do you think is referred to and how might that translate into lost business? What sort of training program would
What are some typical on-the-job training techniques? What do you think are some of the main drawbacks of relying on informal on-the-job training for helping new employees become accustomed to their jobs?
John Santos is an undergraduate business student majoring in accounting. He has just failed the first accounting course, Accounting 101, and is understandably upset.Explain how you would use performance analysis to identify what, if any, are Santos’s training needs.
Explain how you would go about developing a training program for teaching this course.
You’re the supervisor of a group of employees whose task is to assemble devices that go into cell phones. You find that quality is not what it should be and that many of your group’s devices have to be brought back and reworked; your own boss says, “You better start doing a better job of
A well-thought-out orientation program is especially important for employees (such as recent graduates) who have had little or no work experience. Explain why you agree or disagree with this statement.
Instructions for the interviewers: While the interviewees are out of the room, the panel interviewers will have 20 minutes to develop a short structured situational interview form for a “nanny.” The panel interview team will interview two candidates for the position. During the panel interview,
Instructions for the interviewees: The interviewees should leave the room for about 20 minutes. While out of the room, the interviewees should develop an“interviewer assessment form” based on the information presented in this chapter regarding factors that can undermine the usefulness of an
The job of applications engineer for which Maria was applying requires (a) excellent technical skills with respect to mechanical engineering, (b) a commitment to working in the area of pollution control, (c) the ability to deal well and confidently with customers who have engineering problems, (d)
Would you take the job offer if you were Maria? If you're not sure, is there any additional information that would help you make your decision, and if so, what is it?
Do you consider the managers’ treatment of Maria ethical? Why? If not, what specific steps would you take to make sure the interview process is ethical from now on?
How would you explain the nature of the panel interview Maria had to endure? Specifically, do you think it reflected a well-thought-out interviewing strategy on the part of the firm or carelessness (or worse) on the part of the firm’s management? If it was carelessness, what would you do to
Give a short presentation titled “How to Be Effective as an Interviewer.”
Why is it important to conduct preemployment background investigations? How would you go about doing so?
Working individually or in groups, check online information for a standardized test such as the SAT and obtain written information regarding the test’s validity and reliability. Present a short report in class discussing what the test is supposed to measure and the degree to which you think the
Tell me about a time where you have used a creative or unique approach to solve a tough problem. —
Describe a problem that seemed almost overwhelming to you. How did you handle it?
Tell me about a time where you acted as a mediator to solve a problem between two other people.
Describe a situation that illustrates your ability to analyze and solve a problem. _
Describe a situation where you changed your mind, even after you publicly committed to a decision.
Déscribe a situation where you have had to "stand up" for a decision you made, even though it was unpopular. : :
Tell me about a decision you made even though you did not have all the facts.
Give an example that illustrates your ability to make a tough decision.
Do you have a geographical preference? Why?
What two or three things are most important to you in your job? '
How would you describe your ideal job? :
What are your long-range career objectives? How do you plan to achieve these? :
What accomplishments have given you the most satisfaction? Why?
If | asked the people who know you for one reason why | shouldn't hire you, what would they say?
What do you consider to be your greatest strengths? Weaknesses? Give examples.
How would you describe yourself? :
Why are you interested in our organization? In what way do you think you can contribute to our company?
What work experiences have been most valuable to you and why?
How have your educational and work experiences prepared you for this position?
What interests you about this job? What challenges are you looking for in a position?
What are your plans for continued or graduate study? .
What campus involvements did you choose? What did you gain/ contribute? L
If you could change a decision you made while at college, what would you change? Why?
Do you think that your grades are a good indication of your academic abilities?
Describe your most rewarding college experience?
What has been your greatest challenge in college?
What college subjects did you like best/least? What did you like/dislike about them?
What led you to choose your major or career field? :
Tell me a little about yourself.2.Why did you attend Indiana State University?
Give me an example of when someone tried to take advantage of you. How did you react?
Give me an example of a time when you were affected by organizational politics. How did you react?
Describe a time when you motivated an unmotivated person to do something you wanted them to do. —
Tell me about a time that best illustrates your ability to "stick things out" in a tough situation.
Describe a situation that made you extremely angry. How did you react?
Describe a situation where you had to deal with someone whom you felt was dishonest. How did you handle it?
Tell me a time when you have experienced a lack of motivation. What caused this? What did you do about it?
Describe several work standards that you have set for yourself in past jobs. Why are these important to you?
What practical suggestions could you make that might help reduce turnover and make the stores an attractive place in which to work, thereby reducing recruiting problems?
Recruiting for cleaning store employees obviously presents quite a challenge to one’s marketing skills. Review what we discussed earlier in this chapter about using marketing to create value in terms of peoples’ needs and wants. Then, provide a detailed list of recommendations concerning how
What suggestions would you make to Trilogy for improving its recruiting processes?
Would Trilogy be an appealing employer for you? Why or why not? If not, what would it take for you to accept a job offer from Trilogy?
What particular elements of Trilogy’s culture most likely appeal to the kind of employees it seeks? How does it convey those elements to job prospects?
Identify some of the established recruiting techniques that underlie Trilogy’s unconventional approach to attracting talent.
Working individually or in groups, review help wanted ads placed over the past few Sundays by local employment agencies. Do some employment agencies seem to specialize in certain types of jobs?If you were an HR manager seeking a relationship with an employment agency for each of the following types
Working individually or in groups, visit your local office of your state employment agency. Come back to class prepared to discuss the following questions:What types of jobs seemed to be available through this agency, predominantly? To what extent do you think this particular agency would be a good
Working individually or in groups, obtain a recent copy of the Monthly Labor Review or Occupational Outlook Quarterly, both published by the U.S. Bureau of Labor Statistics. Based on information in either of these publications, develop a forecast for the next 5 years of occupational market
Working individually or in groups, bring to class several classified and display ads from this Sunday’s help wanted ads. Analyze the effectiveness of these ads.
What types of information can an application form provide?
Compare five sources of job candidates.
Working individually or in groups, obtain copies of job descriptions for clerical positions at the college or university you attend or the firm where you work. What types of information do they contain?Do they give you enough information to explain what the job involves and how to do it? How would
We discussed several methods for collecting job analysis data. Compare these methods, explain what each is useful for, and list the pros and cons of each.4, Explain how you would conduct a job analysis.
Based upon what you read in this part of the book, which diversity management programs can you identify in use at NN IQ Solutions?
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