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managing human resources
A Framework Fo Human Resource Management 6th International Edition Gary Dessler - Solutions
How would you go about providing a safer workplace for your employees?
Discuss major health problems at work and how employers remedy them.
Explain in detail three basic causes of accidents.
Describe the supervisor's role in safety.
Discuss OSHA and how it operates.
Purpose: The purpose of this exercise is to give you practice in dealing with some of the elements of a union-organizing campaign.”Required Understanding: You should be familiar with the material covered in this chapter, as well as the following incident, “An Organizing Question on
How can we tell we’re in the first, early stages of an organizing campaign? How can we find out for sure? The employees at firms like LearnInMotion.com are young, well paid, and technologically sophisticated, and they’re doing interesting, creative work with flexible hours. They are, in other
Produce a one-page position paper for us explaining concrete steps we can take today to avoid being unionized tomorrow. The employees at firms like LearnInMotion.com are young, well paid, and technologically sophisticated, and they’re doing interesting, creative work with flexible hours. They
Use the Internet to determine if the union mentioned (or any other union) organized or tried to organize a dot-com in the New York area in the past 2 years. The employees at firms like LearnInMotion.com are young, well paid, and technologically sophisticated, and they’re doing interesting,
What role (with examples, please) did negotiating skills seem to play in the WGAproducers negotiations? The talks between the Writers Guild of America(WGA) and the Alliance of Motion Picture &Television Producers (producers) began tense in 2007, and then got tenser. In their first meeting, the two
This was a conflict between professional and creative people (the WGA) and TV and movie producers. Do you think the conflict was therefore different in any way than are the conflicts between, say, the auto workers or Teamsters unions against auto and trucking companies? Why? The talks between the
The WGA did eventually strike. What tactics could the producers have used to fight -back once the strike began? What tactics do you think the WGA used? The talks between the Writers Guild of America(WGA) and the Alliance of Motion Picture &Television Producers (producers) began tense in 2007, and
The producers said the WGA was not bargaining in good faith. What did they mean by that, and do you think the evidence is sufficient to support the claim? The talks between the Writers Guild of America(WGA) and the Alliance of Motion Picture &Television Producers (producers) began tense in 2007,
Several years ago, 8,000 Amtrak work- ers agreed not to disrupt service by mote out, at eet not until a court hearing was held. Amtrak had asked the courts for a temporary restraining order, and the Transport Workers Union of America was actually pleased to postpone its walkout. The workers were
Working individually or in groups, discuss how to prepare for union contract negotiations. Working individually or in groups, use Internet resources to find situations where company management and the union reached an impasse at some point during their negotiation process, but eventually resolved
You are the manager of a small manu- facturing plant. The union contract cov- ering most of your employees is about to expire.
In teams of five to six students, choose an organization (such as this university or a company in which one student works), and list the areas in which the union has had an impact.
Define impasse, mediation, and strike, and explain the techniques used to overcome an impasse.
What is good-faith bargaining? When is bargaining not in good faith?
Briefly explain why labor law has gone through a cycle of repression and encour- agement.
Describe important tactics you would expect the union to use during the union drive and election.
Discuss the steps in an NLRB election.
Describe the process of a union drive and election.
Purpose: The purpose of this exercise is to provide you with some experience in analyzing and handling an actual disciplinary action.Required Understanding: Students should be thoroughly familiar with the following case, titled “Botched Batch.” However, do not read the“Award” or
In terms of human resource management, list at least six concrete staffing and selection, training, performance appraisal, and reward/disciplinary actions we can take right now to institute a greater appreciation for the high ethical standards we think our company should have. It’s probably safe
Tell us: What are the sorts of factors that shape ethical behavior in a company likeLearnInMotion.com? It’s probably safe to say that in creating Learn InMotion.com, Jennifer and Mel gave absolutely no thought to ethical behavior in their company.They did of course put endless hours into
Are the sorts of issues raised in the case ethical ones? Why or why not? It’s probably safe to say that in creating Learn InMotion.com, Jennifer and Mel gave absolutely no thought to ethical behavior in their company.They did of course put endless hours into developing their business plan,
This case and chapter both had something to say about how organizational culture influences ethical behavior. What role do you think culture played at Enron? Give five specific examples of things Enron’s CEO could have done to create a healthy ethical culture. For many people, a company called
It is said that when one securities analyst tried to confront Enron’s CEO about the firm’s unusual accounting statements, the CEO publicly used vulgar language to describe the analyst, and that Enron employees subsequently thought doing so was humorous. If true, what does that say about
Based on what you read in this chapter, summarize in one page or less how you would explain Enron’s ethical meltdown. For many people, a company called Enron Corp.still ranks as one of history’s classic examples of ethics run amok. During the 1990s and early 2000s, Enron was in the business of
Working individually’ or in groups, determine the nature of the academic discipline process in your college. Do you think it is effective? Based on what you read in this chapter, would you recommend any modifications?
Working individually or in groups, obtain copies of the student handbook for your college and determine to what extent there is a formal process through which students can air grievances. Based on your contacts with other stu- dents, has it been an effective grievance process? Why or why not?
Working individually or in groups, interview managers or administrators at your college in order to identify the Employee discipline process. Do they think it is effective? What do the employees (or faculty members) think of the programs in use?
Why is it important to manage dismissals properly?
Explain how you would ensure fairness in disciplining, discussing particularly the prerequisites to diseieaihes diseiplinive guidelines, and the discipline without punishment approach.
Describe ae Simhilasities fe differeness between programs such as FedEx’s guaranteed fair treatment program and your college or university’s student grievance process.
Discuss at least four important factors in managing dismissals effectively.
Discuss at /east four specific ways in which HR management can influence ethical behavior at work.
Explain what is meant by ethical behavior.
Purpose: The purpose of this exercise is to give you experience in performing a job evaluation using the ranking method.Required Understanding: You should be thoroughly familiar with the ranking method of job evaluation and obtain job descriptions for your college’s dean, department chairperson,
On the whole, what do you think the sales problem is? Of all its HR programs, those relating to pay for performance and incentives are LearnInMotion.com’s most fully developed. For one thing, the venture capital firm that funded it was very explicit about reserving at least 10% of the company’s
Is there another incentive plan you think would work better for the salespeople?What is it? Of all its HR programs, those relating to pay for performance and incentives are LearnInMotion.com’s most fully developed. For one thing, the venture capital firm that funded it was very explicit about
Should we put other employees on a payfor-performance plan that somehow links their monthly or yearly pay to company sales? Why or why not? If so, how should we do it? Of all its HR programs, those relating to pay for performance and incentives are LearnInMotion.com’s most fully developed. For
Up to this point, we’ve awarded only a tiny fraction of the total stock options available for distribution. Should we give anyone or everyone additional options?Why or why not? Of all its HR programs, those relating to pay for performance and incentives are LearnInMotion.com’s most fully
Why would you suggest Black pursue the alternative you suggested? Joe Black was trying to figure out what to do about a salary problem he had in his plant.Black recently took over as president of Acme Manufacturing. The founder, Bill George, had been president for 35 years. The company was family
How do you think the company got into this situation in the first place? Joe Black was trying to figure out what to do about a salary problem he had in his plant.Black recently took over as president of Acme Manufacturing. The founder, Bill George, had been president for 35 years. The company was
What would you do if you were Black? Why? Joe Black was trying to figure out what to do about a salary problem he had in his plant.Black recently took over as president of Acme Manufacturing. The founder, Bill George, had been president for 35 years. The company was family owned and located in a
You are the HR consultant to a small business with about 40 employees.Now, the business offers 5 days of vacation, five paid holidays, and legally mandated benefits such as unemployment insurance payments. Develop a list of other benefits you believe the firm should offer, along with your reasons
Working individually or in groups, research and compile a list of the perks available to the following individuals:the head of your local airport, the president of your college or university, and the president of a large company in your area. Do they all have certain perks in common? What do you
A state university system in the South- east instituted a Teacher Incentive Program for its faculty. Faculty commit- tees within each of the university's col- leges were told to award $5,000 raises (not bonuses) to about 40% of their fac- ulty members based on how good a job they did teaching
Working individually or in groups, develop an incentive plan for the following positions: chemical engineer, plant manager, and used-car salesperson.What factors did you have to consider in reaching your conclusions?
Working individually or in groups, use the ranking method to evaluate the relative worth of the jobs listed in question 4.
Working individually or in groups, use published (Internet or other) wage surveys to determine local area earnings for the following positions: file clerk I, accounting clerk II, and secretary V.How do the published figures compare with comparable jobs listed in your Sunday newspaper? What do you
Working individually or in groups, access relevant Web sites to determine what equitable pay ranges are for these jobs, chemical engineer, marketing manager, and HR manager, all with a bachelor’s degree and 5 years of experience.Do so for the following cities: New York;San Francisco; Miami; and
Working individually or in groups, develop compensation policies for the teller position at a local bank. Assume that there are four tellers: two were hired in May and the other two were hired in December. The compensation policies should address the following: appraisals, raises, holidays,
Working individually or in groups, con- duct salary surveys for an entry-level accountant and an entry-level chemical engineer. What sources did you use, and what conclusions did you reach? If you were the HR manager for a local engineering firm, what would you rec- ommend that you pay for each job?
What is merit pay? Do you think it's a good Idea to award employees merit raises? Why or why not?
List and describe each of the basic benefits most employers might be expected to offer.
Compare and contrast piecework and team or group incentive plans.
Explain each of the five basic steps in establishing pay rates.
Discuss four basic factors determining pay rates.
Purpose: The purpose of this exercise is to give you practice in developing and using a performance appraisal form.Required Understanding: You are going to develop a performance appraisal form for an instructor and should therefore be thoroughly familiar with the discussion of performance
Develop a performance appraisal method for the salespeople, or Web designer, or Web surfer. Please make sure to include any form you want the owners to use.Jennifer and Mel disagree over the importance of having performance appraisals. Mel says it’s quite clear whether any particular
Is Jennifer right about the need to evaluate the workers formally? Why or why not? If you think she’s right, how do you counter Mel’s arguments?Jennifer and Mel disagree over the importance of having performance appraisals. Mel says it’s quite clear whether any particular LearnInMotion
What performance appraisal system would you develop for the secretaries if you were Rob Winchester? Defend your answer. Rob Winchester, newly appointed vice president for administrative affairs at Sweetwater State University, faced a tough problem shortly after his university career began. Three
Do you think that Vice President Winchester would be better off dropping graphic rating forms, substituting instead one of the other techniques we discussed in this chapter, such as a ranking method? Why? Rob Winchester, newly appointed vice president for administrative affairs at Sweetwater State
Do you think that the experts’ recommendations will be sufficient to get most of the administrators to fill out the rating forms properly? Why? Why not? What additional actions (if any) do you think will be necessary? Rob Winchester, newly appointed vice president for administrative affairs at
Working individually or in groups, evaluate the rating scale in Figure 6.1. Discuss ways to improve it.
Working individually or in groups, develop, over the period of a week, a set of critical incidents covering the classroom performance of one of your instructors.
Working individually or in groups, describe the advantages and disadvantages of using the forced distribution appraisal method for college professors.
Working individually or in groups, develop a graphic rating scale for the following jobs: secretary, professor, directory assistance operator.
Explain how to conduct an appraisal interview.
Discuss the pros and cons of using various potential raters to appraise an employee's performance.
Discuss the pros and cons of at fast iar performance appraisal tools.
Explain how to conduct an appraisal feedback intervie
Discuss the pros and cons of at least eight performance appraisal methods.
Purpose: The purpose of this exercise is to give you practice in developing a training program for the job of airline reservation clerk for a major airline. :Required Understanding: You should be fully acquainted with the material in this chapter and should read the following description of an
Which specific training techniques should we use to train our salespeople, Web designer, and Web surfer, and why? “T just don’t understand it,” said Mel. “No one here seems to follow instructions, and no matter how many times I’ve told them how to do things, they seem to do them their own
In the HR course Jennifer took, the book suggested using task analysis to identify tasks performed by an employee. Should we use this for the salespeople? If so, what would be involved in the task analysis process if she used it (include some specific tasks)? “T just don’t understand it,”
Specifically, what should we cover in our new employee orientation program, and how should we convey this information?“T just don’t understand it,” said Mel. “No one here seems to follow instructions, and no matter how many times I’ve told them how to do things, they seem to do them their
Explain in detail what you would do to improve the training process at Apex. Make sure to provide specific suggestions. Jim Delaney, president of Apex Door Company, has a problem. No matter how often he tells his employees how to do their jobs, they invariably“decide to do things their way,” as
What role do job descriptions play in training? Jim Delaney, president of Apex Door Company, has a problem. No matter how often he tells his employees how to do their jobs, they invariably“decide to do things their way,” as he puts it, and arguments ensue between Delaney, the employee, and the
What do you think of Apex’s training process? Why might it help to explain why employees “do things their way”? Jim Delaney, president of Apex Door Company, has a problem. No matter how often he tells his employees how to do their jobs, they invariably“decide to do things their way,” as
John Santos is an undergraduate business student majoring in accounting.He just failed Accounting 101. Explain how you would use performance analysis to identify what, if any, are Santos’s training needs.
A well-thought-out orientation program is especially important for employees(such as recent graduates) who have had little or no work experience. Explain why you agree or disagree with this statement.
Working individually or in groups, develop an orientation program for high school graduates entering your university.
Working individually or in groups, develop several specific examples to illustrate how a professor teaching human resource management could use at least four of the techniques described in this chapter in teaching his or her HR course.
Find a provider of management development seminars. Obtain copies of its recent listings of seminar offerings.At what levels of managers are the offerings aimed? What seem to be the most popular types of development programs?
Working individually or in groups, develop a short training program on the subject “Guidelines for Giving a More Effective Lecture.”
Pick out some task with which you are familiar—mowing the lawn, making a salad, or cadvne on a ieseo sed develop a training program for it.
You're the supervisor of a group Ea employees whose task is to assemble disk drives that go into computers. You find that quality is not what it should be and that many of your group’s devices come back for rework; your boss says,“You'd better start doing a better job of training your
Assume you have a professor who you believe is underperforming. How would you determine if training is the solution?
Experts argue that one reason for implementing special global training programs is the need to avoid lost business vdue to cultural insensitivity.” What sort of cultural insensitivity do you think this refers to, and how might that translate into lost business? What sort of training program would
What do you think are some of the main drawbacks of relying on informal on-thejob training for helping new employees become accustomed to their jobs?
Explain how you would go about Bbvetbb:ing a training program for teaching this course.
Describe the main development techniques.
Explain the pros and cons of at least five training techniques.
Discuss at least two techniques used for assessing training needs.
Describe the basic training process.
Purpose: The purpose of this exercise is to give you practice using some of the interview techniques you learned from this chapter.Required Understanding: You should be familiar with the information presented in this chapter, and read this: For parents, children are precious. It’s therefore
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