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business
managing human resources

Questions and Answers of Managing Human Resources

Suppose you worked at a company that implemented a new wellness policy that required that you take health screenings each year for weight, cholesterol, tobacco use, and other health indicators.
According to Fidelity, one of the largest financial services firms, the average 401(k) fund lost 31 percent of its value between 2007 and 2009 in the aftermath of the financial crisis. People who
This exercise is designed to raise your awareness about 401(k) retirement plans. Assume that the company you work for has a 401(k) retirement benefit—most companies do have these plans. Answer the
Some companies attempt to restrict the behavior of employees while they are off the job. The most common restriction is a prohibition against smoking. Less common, is a prohibition against public
Bob Allenby's company handbook states that employees will be fired only if they violate the company's listed reasons for termination. Bob is fired, yet his conduct did not match any of the reasons
Why do employees not take suggestion systems seriously in some companies? What can management do to improve the credibility of its employee suggestion system?
Academic cheating on exams occurs at a high frequency at many universities and yet most students are not willing to inform on cheating students and use university feedback channels designed to let
In this experiential exercise, think about how you would react to the following situation. During the first few months of your first professional job since graduating from the university, you
Costco has higher compensation expenses than Walmart as described in the case. What do you consider to be the rationale that Costco uses that justifies its policy of being a leader in pay and
Costco’s “good jobs strategy” allows it to have very high rates of employee retention in its stores compared with the retail industry average, which is much lower. Can you think of other
With a group of four or five students, visit the Costco Web site (www.costco.com), and explore it to gather information about the company to answer the following questions: What does Costco do to
Costco is willing to work with unionized employees if they vote and win an election to be represented by a union. Assume that you are an employee at a nonunion Costco store and a union organizer has
Do you agree or disagree with Bellow’s argument that relatives of company owners have a greater motivation to perform well and make sacrifices for the business to protect the family reputation than
Form a team with four or five of your classmates to learn why some organizations have implemented antinepotism policies, which are employment rules that restrict the hiring of relatives of employees
Find a partner in the class for this exercise and take turns sharing your opinions about the long-entrenched practice used by elite universities such as Harvard, Yale, and Princeton to reserve 10 to
What role should HR specialists play in ensuring that employees follow a company’s code of ethics?
Do employers have rights? If so, what are these rights?
What alternatives to electronic monitoring could an employer use to effectively control employee theft?
A computer programming manager suspects that one of her programmers is sharing information with a competitor through electronic mail. Is it appropriate for the manager to examine her employee's
Is it ethical to require all employees to sign an employment-at-will statement acknowledging that they understand that the employer can terminate their employment at any time for any reason?
You discover that your superior has been billing the company for business trips that he never took. When you ask him about it, he says this is common practice throughout the company, the other
Compare and contrast the differences and the similarities between workplace incivility and workplace bullying (the definition of bullying and some examples of it are described in this chapter of the
Nurses have often reported high frequencies of incidents of incivility when they are working with doctors under stressful conditions in emergency rooms and during surgeries on patients. What effect
Assume that the human resource management department at a large law firm in a major city such as Chicago has just become aware, based on the results of an anonymous employee survey administered at
In a situation that is commonly experienced by many recent college graduates, you have just been hired to work for one of the large public accounting firms. You have been assigned to work on a team
A technology company in California, a state that has legalized the use of medical marijuana, currently gives all newly hired employees a preemployment urine drug test. A failure to pass the drug test
An HR manager works at a company in a state that recently legalized the use of marijuana for medical purposes. The company restricts the use of drug testing to employees on a probable cause basis,
In nine states, the consumption of marijuana is permitted for recreational use in addition to medical use. If a company in one of these nine states has a zero-tolerance drug policy, should it make
Each student will interview a manager or an employee (who might be a family member, a friend, or an acquaintance) to determine the extent to which the issues raised in the case are represented in his
Some scholars believe that there is a set of “best” human resource practices that advanced companies should follow, whereas others believe that there is “no one best way” when it comes to HR
The class is divided into groups of five. Each team is to provide a list of suggestions as to how an organization can implement a numerical human resource system, as dis- cussed in the case. The team
The class is divided into groups of five. Each team is to choose an organization (which could be a workplace for one or more team members; a hypothetical firm in an industry that is well-known to
Would you like to work for a company that offers the sorts of programs that are described in the case? Would this be an important enticement for you to accept a job in such a company and remain
Some skeptics argue that most sustainability programs (such as the ones discussed above) represent an insincere attempt to create a positive company image at a low cost. Do you agree or disagree? Do
The class is divided into groups of five. Team members are asked to describe the HR challenges firms are likely to face when trying to implement sustainability programs. Specifically, considering the
The class is divided into groups of five. Each team is asked to role-play a group of employees charged with coming up with a list of HR suggestions to make a hypothetical consumer- products company
Examine the Web pages of a sample of large firms (such as those listed by Fortune in its annual rankings of “best companies to work for”) and see if you can identify a particular set of social
The CEO of Sands Corporation has called a meeting of four managers, all of whom have lodged some of the complaints noted in the case, and four members of the HR department (the director and three
One student will role-play the HR department director and three students will fill the roles of disgruntled supervisors. The role-play will take place in front of the entire class for
Go online and visit the Web sites of the Society of Human Resource Management (www.shrm.org) and World at Work (www.worldatwork.com). Identify a set of resources that may be helpful for the HR
Why do you think some of these critical jobs are becoming so undesirable? From an HR perspective, is there anything that can be done to make these jobs more attractive? Are these changes you are
Assuming that only 10 percent of applicants are potentially qualified for police work, what challenge does it pose from a HR perspective? What criteria would you use to disqualify potential
Protest marches by teachers have become a common occurrence in many cities. Do you think these protests will affect teacher shortages? Explain.
The class is divided into teams of five. Let’s assume your team is part of a city council of a large jurisdiction facing police and teacher shortages. Develop a list of “actionable” HR
Go to the Web and identify cities where some of the issues discussed in the case appear to be most severe. Draw some common themes from a HR perspective that you can draw from your research.
Implicit in this chapter is the view that organizational change is necessary for survival. However, organizational change often places individual employees under considerable stress, particularly the
The purpose of this exercise is to give you experience in developing a job description by developing one for your instructor.Required Understanding:Students should understand the mechanics of job
Many employees and union representatives complain bitterly about the practice of outsourcing work, particularly to foreign countries. Part of the complaint is that companies do this to avoid paying
When American Greetings Corporation, the Cleveland greeting card and licensing company, redesigned about 100 jobs in its creative division, it asked workers and managers to reapply for the new jobs.
Why is it so difficult to predict whether a new employee will be a highly motivated employee? What factors can influence employee motivation?
Are job descriptions really necessary? Provide several of the advantages (at least three) to a company that decides to avoid using job descriptions. Next, briefly describe some situations that would
Companies are currently attempting to develop policies that offer more flexible work arrangements that allow employees to achieve better work–life balance. Briefly describe several popular
Large U.S. companies such as Accenture, AOL, and Dell have outsourced customer service call centers to India. Customers use these call centers for help when they are having difficulty using the
Although it is illegal for profit-based companies to create unpaid internships that require college interns to perform primarily menial tasks, unfortunately this is happening with increasing
Does the university have a responsibility to ensure that a student’s unpaid internship will be a legitimate learning experience that earns college credits toward graduation? How can the university
Form a small group with several of your class members and take turns sharing your experiences with paid and unpaid internships. Which internships provided better learning experiences—the ones that
Find a partner to enact the following role-play situation related to an unpaid internship for a college student at a local television station. One of the two roles is that of the college student who
Which type of jobs are less likely to be impacted by being replaced by automation? Explain.
Assume that you have chosen to work in a field that is highly vulnerable to future job loss due to automation. What are a few strategies you can use to keep yourself employed in this field as long as
Form a small group with several class members and dis- cuss the following scenario: You are a first-year under- graduate student in a business school and have decided to major in finance. You have
You can view artificial intelligence as a threat or an opportunity in your future career. Let’s assume you view artificial intelligence as an opportunity. What can you personally do to prepare
Carefully follow the format for the “Specific Job Description” when writing the job description for the job you selected. Make sure that you include in your job description the following
Work with a partner or a small group of three to four people and exchange job descriptions with your partner or a group member. Read each other’s job descriptions and make suggestions for
The purpose of this experiential exercise is to learn how managers actually use job descriptions in their organizations. First, you will need to get the names and contact information for three to
Divide the class into groups of three to five students. Each group should develop answers to the following questions:a. Based on what you read in this chapter, on what legal basis could the
Suppose you are a plant manager and one of your employees has trouble controlling his anger and experiences wide swings in emotions due to bipolar disorder (a medical condition). You are aware that
What three steps are involved in developing an affirmative action program? How much flexibility does an employer have in developing the specific points in such a program?
What is adverse impact? How does it differ from adverse treatment?
Why should managers be concerned with understanding human resource law instead of leaving it to the experts?
Do you agree with Carlson who claims that HR personnel are always likely to side with management’s position when an employee files a formal complaint to HR that alleges sexual harassment? Explain
Do you agree that normally it is in the best interest of the company to make early interventions when there is an alleged instance of sexual harassment so that more costly and disruptive outcomes are
Assume that when a top executive in a company is alleged to have sexually harassed a lower ranking employee, this would be considered a special case that exceeds the capabilities of the HR department
Is it ethical to refuse to give preferential treatment to minorities and women, who have been widely discriminated against in the past?
This experiential exercise consists of a thought experiment that asks you to think how you would respond to a situation where you believe that your direct supervisor is sexually harassing you by
Some businesses thrive on a sexual theme. For example, "Hooters" attracts customers by marketing a sexual environment. Many ad campaigns have explicit sexual themes. Are such marketing efforts
If a corporation restricts its employees from displaying visible tattoos in the workplace and faces a court challenge of employment discrimination under EEOC regulations, on what basis can the
Is it ethical for a U.S. employer to require all employees speak only English at the workplace?
A major complaint one often hears is that the human resource function still remains as one of the weakest and less prestigious functions in many organizations, with the stereotype that it is a
Outline a set of issues that are most likely to pose a major challenge to the management of human resources during the next few decades. Based on the materials learned in this chapter, explain why
Do you think it is fair for a company to discipline employees by charging higher fees for those who show evidence of “unhealthy life styles”? According to Dr. Kevin Volpp, director of the Center
In your opinion, which of the environmental, organizational, and individual challenges identified in this chapter will be most important for human resource management in the twenty-first century?
Of all the issues affecting HR practices discussed in this chapter, which three in your opinion are the most important ones? Justify your answer.
The purpose of this exercise is to give students experience in developing an HR scorecard, by developing one for your college. Students should understand the HR scorecard approach to creating a
Go back to the Manager’s Notebook “How Harley-Davidson Is Taking Advantage of a Diverse Customer Base.” If you were a HR manager of a company such as Harley-Davidson, what human resource

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