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business
operations management

Questions and Answers of Operations Management

What type of vessel hauls the most on-water cargo?
Define intermodal transportation and describe two variations of intermodal service.
Why is transportation security considered so important in the U.S.? Which mode of transportation is most impacted by security concerns?
What is the difference between a warehouse and a distribution center? Which one performs more crossdocking ?
Describe the differences between a public and a private warehouse. Could either of these be a consolidation warehouse?
Describe the idea of risk pooling and how it relates to warehouse location.
What does the concept of lean warehousing refer to?
What is returns management and in what ways can this be a benefit to the firm?
Describe how a firm would practice logistics sustainability.
Discuss which location factors would impact where you would buy a house.
Why might a country’s competitiveness impact a firm’s decision to locate a facility in that country?
When might a firm desire to locate close to its suppliers? Its customers?Somewhere in-between? What are the impacts on cost and customer service?
How can a nation’s trade agreements with other countries impact a firm’s willingness to open new locations in those countries?
Why is the tonnage hauled by rail decreasing in the U.S.? What are the railroads doing to counteract this trend?
Do you think it is beneficial for a company to practice logistics sustainability? Why or why not?
Describe some of the automation you saw in the Honda auto plant video.
How long do you suppose people had to wait in the McDonald’s Moscow queue?
How can trade agreements and the WTO help Canada, according to the video?
What is a road train, and why are they used in Australia?
What are some of the innovative activities performed by Amazon at their fulfillment centers?
What are the environmental aspects of the Mark V RORO vessel?
The following factors are being used to evaluate three potential country locations for the Zampino Manufacturing Co. Perform the analysis using a 100 point scale, and select the best location, using
Describe how crossdocking is discussed in the video and how this can reduce costs.
Describe how UPS practices logistics sustainability.
Mulhauser Car Refurbishing Centers wants to add a center in the U.S. southwest. The location factors, weights, and potential locations are shown below. Select the preferred location using a 100 point
What are the basic supply chain strategies?
What is a key trading partner?
What are the eight key supply chain business processes, and why are they important when managing supply chains?
What are knowledge management solutions, and how can they support a firm’s supply chain integration efforts? Give some examples.
What is the difference between the customer service management process and the customer relationship management process?
Why is lack of trust an obstacle to supply chain management? How can companies overcome this obstacle?
Why is visibility so important when integrating processes?
Define the bullwhip effect and describe how it impacts supply chain integration, or how integration impacts the bullwhip effect.
What are the things firms must overcome to minimize the bullwhip effect?
What is forward buying? Is this a good thing to do?
Define shortage gaming and describe when firms would do this.
Why should reducing the length of the supply chain also reduce the bullwhip effect?
What is the difference between supply chain risk management and supply chain security management? Which do you think is most important?
What types of supply chains are most likely to be impacted by risk and security problems? Why?
What is the difference between reactive and proactive supply chain security initiatives?
What do you think is the biggest obstacle to successful supply chain management? Why?
Do you think K-Mart’s supply chain is integrated as well as Walmart’s ? Why or why not?
Describe the various supply chain risk issues at McDonald’s, a bank, and an airline. How could these companies reduce risk?
Describe the various supply chain security issues at McDonald’s, a bank, and an airline. How could these companies improve security?
According to the Wilding video, what are some necessary steps for beginning process integration?
What are some of the important things Liverpool Housing Trust did to improve its supply chain?
What are the primary issues for ON Semiconductor when managing their customer orders?
How do Cisco’s scorecards impact the Morgan Company?
Discuss several tips mentioned in the video for managing suppliers.
Why is visibility so important in managing prescription drugs in a supply chain?
What were the problems associated with gas rationing in New Jersey after hurricane Sandy?
What does the consultant say about managing supply chain risk?
What are some of the issues surrounding U.S. port and shipping container security?
How long would you wait in line for free food? According to the video, why do people do this?
What do the experts in the video say about cross-training?
What are the three elements of American Airlines’ yield management strategy?
What are some advantages of using an employee scheduling software application?
Describe what the video speaker says about moments of truth.
What is the unique form of patient monitoring profiled in the point-and-click video?
Describe how technology impacts work flow at your bank.
How could you analyze the work flow at your bank?
Describe the work flow at your bank.
Why would a restaurant manager want to know the queuing characteristics of her restaurant?
What queue discipline is used when registering for classes at your school?
Use the First and Second Laws of Service in a real business example you can recall.
Describe some ways that services can manage or influence demand, using examples.
Describe how differential pricing could be used at a hospital.
Describe the customer contact points of a favorite restaurant, and discuss whether there should be fewer or more contact points.
How have automated work flows tended to impact supply chains?
How has technology changed that way work is managed in organizations today?
Describe how work flow can be analyzed in organizations or supply chains.
Define the term “work” as it is used in the text, and then describe work flow.
What is meant by queue discipline?
What are the advantages of using virtual queues?
What are some things service firms can do to manage the psychological aspects of waiting to reduce customers’ awareness of waiting in line?
What are the First and Second Laws of Service? How did they come about?
Describe differential pricing and when it might be used.
How important is overbooking in yield management?
What is the definition and objective of yield management? Give an example.
How does employee scheduling impact service capacity? What are some other techniques are used to manage capacity in services?
Explain the concept of “moments of truth”.
What does service blueprinting have to do with customer contact points?
What is a customer contact point? Should firms try to minimize these?
What is the value in creating a customer flow map?
What are the actual Five S’s used at Kyocera’s office?
What are the basic discussions of the two lean gurus?
How could your school implement lean practices? How could they sustain a lean culture?
Reducing production lot sizes and increasing equipment setups are common practices in most lean production settings. Why? How can this be accomplished?
Why should lean layouts be “visual”? How can this be accomplished?
Can a company be lean if its suppliers and customers are not practicing lean? Explain.
How can a company create a lean culture?
Discuss the linkage between lean systems and sustainability.
Why is process visibility important for an effective lean system?
How are lean services different from lean manufacturers? How are they the same?
How is a kaizen blitz different from kaizen?
What are kanbans and why are they used in lean systems?
What is SMED, and why would lean manufacturers want to achieve SMED?
What are the Five-Ss and from where did they originate?
What is poka -yoke, who developed the concept, and what do you think it has to do with lean?
How did the Toyota Production System get started?

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