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business
operations management

Questions and Answers of Operations Management

How could a balanced scorecard help to improve a firm’s performance measurements? Design one for your performance as a student.
Using the formula for labor productivity, describe all the ways a firm could increase labor productivity.
How can financial and productivity measures be both good and bad for tracking a firm’s performance?
Why are performance measures so important to the organization?
Strategy tradeoffs must be considered in operations. Describe what these might be for a high quality bicycle manufacturer and then a low cost bicycle manufacturer.
Using a bank and then a fast-food outlet, describe all of the seven customer service aspects.
To what does the triple bottom line refer?
What is sustainability? Is this a new concept?
What is a fair trade product?
What is business ethics? How does that differ from corporate social responsibility?
What is big data? Big data analytics?
What is a balanced scorecard?
What does performance measurement have to do with corporate strategy?
How can operations align its strategies with that of the corporation?
What do operations strategies have to do with core competencies?
Define the seven aspects of customer service.
Define mission statement and corporate strategy.
What are some of the lessons David Neeleman has learned about running an airline?
What does Carlos Ghosn think about building cars in emerging markets?
What is a dabbawala ?
What is process integration? What does it have to do with the management of supply chains?
What are the four parts of Beiersdorf’s supply chain?
What is the logical first phase of the supply chain cycle?
Operations management jobs are primarily in which business sector?
What does the sustainability video say that companies need to start doing to become more sustainable?
Which is more important—customer relationship management or supplier relationship management?
What impact should effective operations management have on costs? Profits? Productivity? Customer service? Quality?
Describe the goods-service package for an exercise facility; a college bookstore; a radio station.
What sorts of customer contact do you see at McDonald’s? A fancy restaurant? A bank?
Discuss the demand management activities you would find at a fast-food restaurant.
Do you think it is a good idea to use only a small number of (really good) suppliers? Why?
Describe a number of customer relationship management and customer service management activities as you can, for your college or university.
Describe a supply chain for a library. Would a library have any second-tier suppliers or customers? Explain.
Describe all of the processes you employ to come to class each day.
Describe sustainability and the triple bottom line. What is the difference between sustainability, corporate social responsibility, and being green?
What is RFID and how is it used?
What marks the beginning of modern project management?
What are the historical developments of ERP?
Describe the Six Sigma processes and how they came about. How is Six Sigma related to lean thinking?
What is lean thinking and what does it have to do with operations management?
What is customer contact and how does it impact service management?
What is the difference between a good and a service? A manufacturer and a service producer?
Define concurrent engineering.
What is meant by first-tier and second-tier suppliers and customers?
Define the terms process, supply chain and supply chain management.
What is operations management? Define the term, the basic activities and then provide an example.
Management also would like to know the break-even revenues.
The following jobs are waiting to be processed at Rick Carlson€™s machine centre. Carlson€™s machine centre has a relatively long backlog and sets freshschedules every two weeks,
A Northern British Columbia lumberyard has four jobs on order, as shown in the following table. Today is day 205 on the yard€™s schedule.In what sequence would the jobs be ranked according
Mary Rhodes, operations manager at Burnaby Furniture, has received the following estimates of demand requirements:a) Assuming stockout costs for lost sales of $100 per unit, inventory carrying costs
Zhou Bicycle Company (ZBC), located in Vancouver, is a wholesale distributor of bicycles and bicycle parts. Formed in 1981 by Yong-Pin Zhou, the firm€™s primary retail outlets are located
Using the data from Problem C.15 and the unit production costs in the following table, show which locations yield the lowest cost.In problem C.15Drew Rosen Corp. is considering adding a fourth plant
Drew Rosen Corp. is considering adding a fourth plant to its three existing facilities in Gatineau, Napanee, and Kanata. Both Oka and Cornwall are being considered. Evaluating only the transportation
Halifax Cigar stocks Cuban cigars that have variable lead times because of the difficulty in importing the product: Lead time is normally distributed with an average of six weeks and a standard
Ottawa’s Fairmont Château Laurier hotel distributes a mean of 1000 bath towels per day to guests at the pool and in their rooms. This demand is normally distributed with a standard deviation of
Tobacco is shipped from Tillsonburg, Ontario, to a cigarette manufacturer in Cambodia once a year. The reorder point, without safety stock, is 200 kilograms. The carrying cost is $15 per kilogram per
Cesar Rego Computers, a British Columbia chain of computer hardware and software retail outlets, supplies both educational and commercial customers with memory and storage devices. It currently faces
Bell Canada stocks a certain switch connector at its central warehouse for supplying field service offices. The yearly demand for these connectors is 15 000 units. Bell estimates its annual holding
L. Houts Plastics is a large manufacturer of injection-moulded plastics in Ontario. An investigation of the company€™s manufacturing facility in Mississauga yields the information presented
What is eprocurement?
Define supply-chain management.
Tim Nelson, a quality assurance product inspector, is expected to inspect 130 ornaments per day.a) If he works an eight-hour day, how many minutes is he allowed for each inspection (i.e., what is his
Refer to Problems 1.13 and 1.14. If Marjatta Viitasalo’s utility costs remain constant at $500 per month, labour at $8 per hour, and cost of ingredients at $0.35 per loaf, but Viitasalo does not
This year, Benson, Inc., will produce 57,600 hot water heaters at its plant in Saskatoon, Saskatchewan, in order to meet expected global demand. To accomplish this, each labourer at the Saskatoon
Refer to Problem 1.13. The pay will be $8 per hour for employees. Marjatta Viitasalo can also improve the yield by purchasing a new blender. The new blender will mean an increase in her investment.
In December, General Motors produced 6600 customized vans at its plant in Windsor. The labour productivity at this plant is known to have been 0.10 vans per labour-hour during that month; 300
A firm hired to coordinate the release of the movie Goon (starring Jay Baruchel) identified 16 activities to be completed before the release of the film.a) How many weeks in advance of the film
Refer to Solved Problem 4.1. Using the trend projection method, develop a forecast for the sales of Chevrolet Camaros in Alberta through 2016. What is the MAD?
With its headquarters and its largest manufacturing site based in Brampton, Ontario, StackTeck has become the largest plastics mould-maker in the world. In order to capitalize on global
Walmart views “environmental sustainability as one of the most important opportunities for both the future of our business, and the future of our world.” * Its environmental vision is clear:
Quebec Urban Furniture, Inc. produces all types of office furniture. The "Executive Secretary" is a chair that has been designed using ergonomics to provide comfort during long work hours. The chair
Why do so many North American firms build facilities in other countries?
A British pharmaceutical chain wishes to make its first entry into the Canadian market by building a facility in southern Ontario, a region with which its director, Doug Moodie, is comfortable
Manuel DeSousa, the manager of a metropolitan branch office of the Ministry of Transportation, attempted to analyze the driver€™s licence€“renewal operations. He had to perform
Using the data in Solved Problem 10.1, prepare an activity chart like the one in the solved problem, but a second gas man also delivers 44 litres.In solved problem 10.1 Process Chart Summary O
An Air Canada gate agent, Chip Gilliken, gives out seat assignments to ticketed passengers. He takes an average of 50 seconds per passenger and is rated 110% in performance. How long should a typical
Peter Rourke, a loan processor at Royal Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 7%;
New Brunswick’s Soda Pop, Inc., has a new fruit drink for which it has high hopes. Steve Allen, the production planner, has assembled the following cost data and demand forecast:Quarter
The Johnny Ho Manufacturing Company in Calgary is putting out four new electronic components. Each of Ho€™s four plants has the capacity to add one more product to its current line of
What is input–output control?
What is JIT?
Leblanc Electronics Inc. in Chicoutimi produces short runs of custom airwave scanners for the defence industry. You have been asked by the owner, Larry Leblanc, to reduce inventory by introducing a
What are the expected number of yearly breakdowns for the power generator at Niagara Falls that has exhibited the following data over the past 20 years? 4 5 6 Number of breakdowns 0 1 2 3 Number of
A manufacturer of touch screens for tablets wants a MTBF of at least 50 000 hours. Recent test results for 10 units were one failure at 10 000 hrs, another at 25 000 hrs, and two more at 45 000 hrs.
What is the expected value with perfect information?
Consider the following decision table, which Dinesh Dave has developed for Laurentian Enterprises:Which decision alternative maximizes the expected value of the payoff? States of Nature 0.40 Decision
The University of Manitoba bookstore stocks textbooks in preparation for sales each semester. It normally relies on departmental forecasts and preregistration records to determine how many copies of
Karen Villagomez, president of Wright Industries, is considering whether to build a manufacturing plant in Edmonton. Her decision is summarized in the following table:a) Construct a decision tree.b)
Deborah Kellogg buys Breathalyzer test sets for the Montreal Police Department. The quality of the test sets from her two suppliers is indicated in the following table:For example, the probability of
Kenneth Boyer is considering opening a bicycle shop in north Vancouver. Boyer enjoys biking, but this is to be a business endeavour from which he expects to make a living. He can open a small shop, a
Tom Tucker, a robust 50-year-old executive living in the northern suburbs of Toronto, has been diagnosed by a University of Toronto internist as having a decaying liver. Although he is otherwise
The LP relationships that follow were formulated by Jeffrey Rummel at the Fort McMurray Chemical Company. Which ones are invalid for use in a linear programming problem, and why?Maximimize = 6X1 +
The Cold Lake, Alberta, superintendent of education is responsible for assigning students to the three high schools in his jurisdiction. He recognizes the need to bus a certain number of students,
In Solved Problem C.1, Williams Auto Top Carriers proposed opening a new plant in either Calgary or Kelowna. Management found that the total system cost (of production plus distribution) would be $20
Edmonton€™s famous Limoges Restaurant is open 24 hours a day. Servers report for duty at 3 a.m., 7 a.m., 11 a.m., 3 p.m., 7 p.m., or 11 p.m., and each works an eight-hour shift. The
Kenneth and Patricia Golding spent a career as a husband-and wife real estate investment partnership in Calgary. When they finally retired to a 25-acre farm on northern Vancouver Island, they became
Develop a northeast -corner rule and explain how it would work. Set up an initial solution for the Yorkton Plumbing problem analyzed in Example C1.
The three blood banks in Kitchener-Waterloo are coordinated through a central office that facilitates blood delivery to four hospitals in the region. The cost to ship a standard container of blood
Captain Cabell Corp. manufacturers fishing equipment. Currently, the company has a plant in Victoria and a plant in Calgary. David Cabell, the firm€™s owner, is deciding where to build a
The pharmacist at Saskatoon City Hospital, Saad Alwan, receives 12 requests for prescriptions each hour, Poisson distributed. It takes him a mean time of four minutes to fill each, following a

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