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organizational behavior science
Organizational Behavior A Practical Problem Solving Approach 1st Edition Angelo Kinicki, Mel Fugate - Solutions
Think of someone who recently disappointed you. It could be work-related (e.g., a peer did not complete part of a group assignment) or personal (e.g., a friend failed to remember your birthday).
If you were relying on the videos to select candidates for a job, what would you look for?
How might you prepare for a video interview?
The discussion you just read focuses on the positive aspects of this approach; what are the negative aspects of using video interviews?
What are some right ways and wrong ways to apologize in business settings?
What is your opinion about hospitals apologizing for medical errors?
Do you think it pays to apologize even if you did not do something wrong? Explain.
What useful lessons did you learn from this roleplaying exercise?
Which is more difficult, controlling anger in yourself or defusing someone else’s anger? Why?
Is it possible to express anger without insulting others? Explain.
Why is uncontrolled anger a sure road to failure?
Outline your plan for solving the problem in this case
Use any past OB knowledge or experience to generate recommendations.
Review the material in the chapter that most pertains to your proposed solution and look for practical recommendations.
What concepts or theories discussed in this chapter are most relevant for solving the key problem in this case?
Do you need to consider any processes? Which ones?
What environmental characteristics are most important to consider?
What person factors are most relevant?
Based on considering the above two questions, what is the most important problem in this case?
Which of these outcomes are not being achieved in the case?
Use the Integrative Framework in Figure 3.4 to help identify the outcomes that are important in this case.
How can I be “deliberate” about success?
How can understanding emotions make me more effective at work?
What is emotional intelligence and how does it help me?
How do self-evaluations affect my performance at work?
How does my personality affect my performance?
How do multiple intelligences affect my performance?
How does understanding the relative stability of individual differences benefit me?
Using Table 3.8, check or evaluate your plan in terms of (a) if it can be repeated a lot, (b) what you can do to combat the mental demands or fatigue, and (c) what you can do to help “add fun” into your practice plan.
Create a deliberate practice plan for each that includes what you will do, how you will do it, when, and why (for what purpose).
Select two goals or endeavors at which you’d like to excel.
What has been the most productive way for you to deal with your negative emotions?
What advice would you give to managers on how to handle the anger and negative emotions felt (and expressed) by their direct reports?
What advice would you give to managers on how to handle their own anger and other negative emotions at work?
What other things could you do to increase their positive emotions related to the changes?
What are two specific things you could do to reduce Jennifer’s fear?
What are two specific things you could do to alleviate Shelby’s anger?
Identify one aspect of social competence from Table 3.6 and describe how you can improve it. Be specific.
Identify one aspect of personal competence from Table 3.6 and describe how you can improve it. Be specific.
Think of an example where your EI has helped you and an example where you would have benefited from greater EI.
Using Table 3.6, evaluate and develop a plan to enhance your EI. What are your personal strengths and weaknesses in terms of both personal and social competence? Be honest.
Now consider a scenario: You’re on a three-member team for a project in this class. This project requires research, a paper, and a presentation. Your CSE score is high, one team member’s is moderate, and the other’s is low. Describe the potential implications for how the three of you will
What are the implications for your performance in school? Work?
What is your CSE score? A score greater than 48 is high, between 36 and 48 moderate, and less than 36 low.
How would you evaluate Porat on the other three CSE traits of self-efficacy, self-esteem, and locus of control?
Do you think such a personality characteristic is necessary to be a successful executive on Wall Street? How do your answers change (if they do) for a female executive?
What are the advantages and disadvantages of such high levels of emotional stability at school and work?
How can knowledge of your proactive personality score help you when you look for a job? Be specific.
On those you scored the highest, what are the implications for your success in school? In other words, how can these aspects of your proactivity help you?
Do you see a pattern between the questions on which you scored the highest?Lowest?
Given your profile, describe the implications for working in teams at school and/or work.
Which one or two dimensions do you think are likely the best predictor of managerial success? Which is the least? Explain.
Which dimension(s) is (are) your highest? In which situations would this be most beneficial?
What are your reactions? Do you agree with the scores on your Big Five profile?
Describe how you could use this knowledge to improve your performance in this class (and your job if you’re working).
Which do you think are least important?
Which do you think are most important for this course? Your current, last, and most desired jobs?
Which do you think are your strongest? Weakest?
What values in the Schwartz model (discussed early in the chapter; see Figure 2.1) do you see as predicting successful participation in this group exercise?
How could the team have increased its members’ job involvement, engagement, and task performance?Provide specific recommendations.
What did you notice or infer about the attitudes of each group member based on how he or she approached the group exercise?
Were all team members equally involved in the task and equally satisfied with the team’s final product?Discuss why or why not.
Did the team consider each member’s abilities when designing and flying the plane? Explain.
How did the group decide to design the plane?
If you were running a company, would you want to review potential employees’ social media pages? Why or why not?
What information about a person’s values or attitudes might be gleaned from a Facebook page?
What would you do if an interviewer requested that you provide private login information? Be sure to explain or justify your answer.a. Don’t provide the information. Private is private, and the employer has no right to view this information.b. If you want the job, provide the information.c.
What concepts or theories discussed in Chapter 1 and in this chapter are most relevant for solving the key problem in this case?
What environmental characteristics are most important to consider?
What person factors are most relevant?
Based on considering the above two questions, what is the most important problem in this case?
Which of these outcomes are not being achieved in the case?
Why is it important for management to pay attention to workplace attitudes?
Assume that you are in a job that is not meeting your needs and that you cannot quit. How would you improve your workplace attitudes in this situation?
How can you determine if a future job opportunity offers these things?
What are the three most important things you want from a job and its associated working conditions?
If you could ask your boss or employer to change one thing to improve your job satisfaction, what would you suggest?
Describe two things you might do to improve your job satisfaction.
Which causes of job satisfaction are impacting your level of satisfaction?
What can you do to increase your level of satisfaction?
Which of these three aspects of satisfaction are most important to you? Explain.
What is the relative satisfaction among the aspects of recognition, compensation, and supervision?
To what extent do your professors influence your level of engagement? How might they foster more engagement from you?
How might you increase your level of engagement?
Is your level of engagement what you expected?
Assume you want to get a good job upon graduation. What does the theory of planned behavior suggest that you should start or continue doing?
How can you influence the social norms about studying for classes?
Based on the theory of planned behavior, how might you improve your attitude about studying for this course?
Would you like to work at Alston & Bird?
What type of performance intentions would the company’s actions help create?
What beliefs do you have about Alston & Bird?
For those values that are inconsistent with your goals, theory suggests that you need to either change your values or change your goals. Because values don’t easily change, it typically is wise to change your goals. Identify what you might do to make your goals more aligned with your values.
Now consider the extent to which your personal goals are aligned with the top five values identified in the Self-Assessment. Are your goals and values aligned?
Identify the three most important goals in your life.
Do you think that you may want to focus more on any of the five lowest-rated values as you graduate from school and pursue a career? Explain.
What are your top five values? Which of these do you think has the greatest impact on your personal goals?
Rank the values from high to low; do you agree with the rank order?
How well did your group function as a “team”?
All things considered, what mistakes are today’s managers typically making when managing people?
Where does the management of people appear to be headed?
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