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organizational behavior science
Organizational Behavior Science The Real World and You 6th edition Debra L. Nelson, James Campbell Quick - Solutions
How does a manager know that cultural change has been successful?
Is it Jean’s responsibility to resolve this conflict?Evaluate Jean’s decision using rule, virtue, rights, and justice theories.
Describe Toyota’s culture from the perspective of espoused values and enacted values.Using the perspective of the functions of organizational culture, explain the impact of “The Toyota Way.”Using the perspective of the effects of organizational culture, explain the impact of “The Toyota
What "story" does management at Caterpillar recount as a way of communicating the company's redesigned values, according to the video? Why are such stories important? What role do leaders play in shaping Caterpillar's organizational culture? Why is it difficult to change a company's
What is a realistic job preview, and why is it important?
What stressors are associated with socialization?
What are the career functions provided by a mentor?
What are some of the most likely causes of home work conflicts?
How might managers at Peet's Coffee & Tea utilize job rotation and why?Using the Job Characteristics Model, explain why American Apparel's implementation of self-directed teams led to quality work performance and high worker satisfaction. While technology has enabled Zingerman's to develop
Define a job in its organizational context.
What are five emerging issues in jobs and the design of work?
Where does Bill’s primary responsibility lie?Will his responsibilities to his employer be met if he hires Elizabeth under these conditions?Evaluate Bill’s decision using rule, virtue, rights, and justice theories.
What information contained in the seven employees’ comments about their jobs relates to the core job characteristics of skill variety?What information contained in the seven employees’ comments about their jobs relates to the core job characteristics of task identity?What information contained
What are the major medical consequences of distress? The behavioral consequences? The psychological consequences?
Does Josh have a responsibility to question submitting this proposal?Evaluate Josh’s alternatives using rule, virtue, rights, and justice theories.
Would you characterize Genentech’s employees as experiencing distress or eustress? How can the Yerkes-Dodson law be related to the impact of Genentech’s wellness programs? What might Genentech’s wellness programs accomplish with respect to enabling employees to better deal with
In what way is Allstate's benefits program a necessary response to the changing labor market?How does Allstate's onsite childcare center help employees alleviate stress?Identify a benefit at Allstate that demonstrates the company's commitment to "preventive stress management."
What insights can concepts regarding perception and attribution provide in helping BP executives to understand the public’s reaction to its series of safety problems and its proposal to increase the discharge of pollutants into Lake Michigan?What emotional, attitudinal, and ethical concerns do
What are the five characteristics of well-developed goals? Why is feedback on goal progress important?
How can managers and supervisors best provide useful performance feedback?
How do mentors and peers help people develop and enhance their careers?
What is Donna’s primary responsibility?Does Donna have a greater responsibility to her direct reports or to those one level down?Using rule, virtue, rights, and justice theories, evaluate Donna’s decision regarding Julie.
How has the American Express Learning Network utilized learning theory, goal setting, and reward systems in addressing the challenge of its own staff members’ training and development needs?How is the use of learning theory and goal setting theory evident in the design of AMEX’s leadership
Do Cold Stone Creamery's goals possess the five characteristics of effective goals discussed in the chapter? Explain.What makes the "Pyramid of Success 2010" graphic an effective tool for communicating Cold Stone Creamery's corporate mission and goals to all employees? Should management at
What are the three defining features of reflective listening?
What are the five communication skills of effective supervisors and managers?
What are the four levels of verbal response in reflective listening?
Describe dominant and subordinate defensive communication. Describe non defensive communication.
What four kinds of nonverbal communication are important in interpersonal relationships?
Does Pat have a duty to support Jake?Does she have a responsibility to John?Evaluate Pat’s decision using rule, virtue, rights, and justice theories.
Can the basic interpersonal communication model that is presented in Figure 8.1 be applied to the impersonal nature of an online forum? If so, how?How does defensive communication enter into this case?How is the Internet transforming the way people communicate?What ethical problems are revealed by
What enables Navistar to meet the communication needs of its separate business divisions?Explain why the communication channels used to send messages within a Navistar division may not be well-suited to transmitting messages across Navistar's business units.Why is it important for businesses to
What is a group? A work team?
Describe the four characteristics of mature groups.
Describe the necessary skills for empowerment and teamwork.
Which was the most effective group (or team) of which you have been a member? What made that group (or team) so effective?
How would Greg’s promise to support Michele still hold given Michele’s behavior?Evaluate Greg’s decision using rule, virtue, rights, and justice theories.
Does Scott have a greater responsibility to Debra than to Ken?To whom does Scott owe the greatest responsibility?Evaluate Scott’s decision alternatives using rule, virtue, rights, and justice theories.
Think of a person with whom you have had a recent conflict. Write a letter to this person, attempting to resolve the conflict. Use the concepts from the chapter to accomplish your objective. Be sure to address whether the conflict is functional or dysfunctional, what styles each party has used,
From your perspective, were the consequences of the conflict between Eric Molson and Ian Molson positive or negative?What ineffective techniques for managing conflict are evident in the case?What effective techniques for managing conflict are evident in the case?
What structural factors can lead to conflict at Yahoo! and other global corporations?What personal factors can lead to conflict at Yahoo?How might Yahoo!'s managers diagnose if a specific conflict is functional or dysfunctional?
How would you describe John Browne’s approach to leadership?How would you describe Tony Hayward’s approach to leadership?How did John Browne’s approach to leadership affect communications and decision making at BP? How did his leadership approach reflect the use of power?How might Tony
Who are the stakeholders affected by Alice’s decisions?How much importance should Alice place on Mike’s needs and wants?Using rule, virtue, rights, and justice theories, evaluate Alice’s decision alternatives.
Interview a supervisor or manager about the best follower the supervisor or manager has worked with. Ask questions about the characteristics and behaviors that made this person such a good follower. Note in particular how this follower responded to change. Be prepared to present your interview
Using Table 9.1, discuss the extent to which the characteristics of well-functioning, effective groups accurately describe the Freiburg hip replacement navigation system team.Explain why teamwork is important to effectively solve the problems which field testing of the hip replacement navigation
What norms of behavior would you expect to find among team members working in a Cold Stone Creamery ice cream store?What are some of the challenges involved in creating a global team at Cold Stone?What characteristics of a team may influence group effectiveness, and what role does diversity play in
List and describe Jung's four cognitive styles. How does the Z problem-solving model capitalize on the strengths of the four preferences?
How will you most likely make decisions based on your cognitive style? What might you overlook using your preferred approach?
How can organizations encourage creative decision making?
How do the potential risks associated with participating in quality circles differ from those associated with participating in quality teams? If you were a member of a quality circle, how would management's decisions to reject your recommendations affect your motivation to participate?
Form a team of four persons. Find two examples of recent decisions made in organizations: one that you consider a good decision, and one that you consider a bad decision. Two members should work on the good decision, and two on the bad decision. Each pair should write a brief description of the
Who are the stakeholders in Beckman Services, and what is Frank May’s responsibility to them?To whom does Richard Johnson have a responsibility?Evaluate Richard Johnson’s decision using rule, virtue, rights, and justice theories.
How would you describe 3M’s efficiency and creativity conundrum in terms of programmed and nonprogrammed decisions?How would you describe 3M’s efficiency and creativity conundrum in terms of the rational, bounded rationality, and garbage can models of decision making?What role(s) do intuition
Cite at least two ways in which management at McDonald's followed the decision-making process during the company's big turnaround.Were the decisions made by McDonald's management programmed or nonprogrammed? Explain.What common decision-making errors could have caused even greater problems for
What are the inter group sources of power?
How do organizations encourage political activity?
Which influence tactics are most effective?
What are some ways to empower people at work?
What kinds of membership (alienative, calculative, moral) do you currently have? Is the power used in these relationships congruent?
As a student, do you experience yourself as powerful, powerless, or both? On what symbols or symptoms are you basing your perception?
Are people in your work environment empowered? How could they become more empowered?
How would empowerment efforts be different in a country with high power distance?
Who are the stakeholders that would be affected by James’ decision?Does James have a responsibility to come forward with this information?Using rule, virtue, rights, and justice theories, evaluate James’ decision options.
What forms of interpersonal power are evident in the case?In what ways do the two faces of power appear in this case?Does the firing of John Lasseter from Disney Studios and the events leading up to his firing demonstrate the ethical use of power? Explain your answer.Did the firing of John Lasseter
Describe the relationship you have with your supervisor or professor. What is the best part of the relationship? The worst part? What could you do to make the relationship better?
Who has authority at Second City, and what forms of interpersonal power do these individuals possess by virtue of their formal positions?Give an example of power in action at Second City. In what ways does Second City's improvisational "yes-and" approach to management empower employees?
Define initiating structure and consideration as leader behaviors.
How does the LPC scale measure leadership style? What are the three dimensions of the leader’s situation?
Discuss the similarities and differences between effective leadership and dynamic follower ship. Are you dynamic?
Refresh yourself on the distinction between leaders (also called transformation leaders) and managers (also called transnational leaders) in the text. Then read about four contemporary business leaders. Prepare a brief summary of each and classify them as leaders or managers.
Does Sam have an obligation to appoint Chris as the next president?Evaluate each of Sam’s alternatives, choosing Chris or Dana, using rule, virtue, rights, and justice theories.
In what ways are Sergey Brin, Larry Page, and Eric Schmidt managers? In what ways are Brin, Page, and Schmidt leaders?Describe the nature of follower ship that Brin, Page, and Schmidt have sought to develop at Google.Using the Leadership Grid and its underlying leader behaviors of
Where does leadership at McDonald's fall on the Leadership Grid discussed in this chapter? Explain.Which contingency model of leadership is utilized at McDonald's, according to the video?Would you describe Ray Kroc as a transformation, charismatic leader? Why or why not?
Identify the structural and personal factors that contribute to conflict.
What defense mechanisms do people use in interpersonal conflict?
What causes you the most conflict at work or school?
Identify the different intragroup, interrole, intrarole, and person–role conflicts that you experience.
Which defense mechanism do you see people exhibiting most frequently? Why do you think this is the case? How can you manage this type of reaction to a conflict?
Are you comfortable with your preferred conflict management style? Would you consider modifying it?
How does locus of control affect ethical behavior?
What is Machiavellianism, and how does it relate to ethical behavior?
Describe the stages of cognitive moral development. How does this concept affect ethical behavior in organizations?
Suppose you have an employee whose lack of commitment is affecting others in the work group. How would you go about persuading the person to change this attitude?
What are the most important influences on an individual's perceptions of ethical behavior? Can organizations change these perceptions? If so, how?
How can managers encourage organizational citizenship?
What is Sara’s obligation to the client? Does this obligation affect her decision?Using rule, virtue, rights, and justice theories, evaluate Sara’s decision options.
Using the five attributes of attitude-behavior correspondence that are discussed in the chapter, explain the linkage between the CCI volunteers’ attitudes and their behaviors.How can the concept of emotional contagion help in understanding the attitudes and behaviors of the CCI
What is "servant leadership," and what impact do you think this managerial approach has on organizational commitment at Zingerman's?What are some ways in which Zingerman's promotes job satisfaction among employees?What personal qualities and values does Zingerman's look for in a candidate who is
How can knowledge of motivation theories help managers?
What three manifest needs does McClelland identify?
At what level in Maslow's hierarchy of needs are you living? Are you basically satisfied at this level?
Did Acme mislead Mitch and the other managers?Does Acme have an obligation to its shareholders to maximize productivity and profitability?Using rule, virtue, rights, and justice theories, evaluate Acme’s hiring practices.
What needs does Pixar appeal to through its commitment to creative innovation and excellence? What is important to you in terms of your personal work motivation? How do the things that motivate you fit with Pixar’s approach to motivating employees?Using the model of the
What motivates Wash burn's employees to produce high quality guitars?Do rock star endorsements of Wash burn guitars constitute a motivation factor or a hygiene factor, according to Herzberg's two-factor theory of motivation?Should managers at Washburn adopt Theory X assumptions or Theory Y
What is a nonwork demand? How does it affect an individual?
Is there more stress today than in past generations? What evidence is available concerning this question?
What is involved in comprehensive health promotion programs?
What is the relationship between values and ethics?
How are attitudes formed? Which source is stronger?
Describe the Wexlers' personality characteristics in terms of the partners' Core Self Evaluations (CSE).Which of the Big Five Personality traits do you consider to be the most important for small-business owners like the Wexlers? Explain.Describe the three co-founders' social perceptions of each
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