ISE Organizational Behavior 1st Edition Steven McShane, Mary Ann Von Glinow - Solutions

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From the distant past to today, what significant shifts in the management of people seem to have taken place?
What have you learned about how not to manage people?
What valuable lessons about managing people have you heard?
What concepts or tools discussed in this chapter are most relevant for solving the key problem in this case?
Do you need to consider any processes? Which ones?
What environmental characteristics are most important to consider?
What person factors are most relevant?
Based on considering the above two questions, what is the most important problem in this case?
Which of these outcomes are not being achieved in the case?
Identify the outcomes that are important in this case.
How does the Integrative Framework help me understand and apply OB knowledge and tools—and improve my problem solving?
How can I apply OB in a practical way to increase my effectiveness?
How can human and social capital affect my career opportunities and job performance?
What inputs and processes help produce each of these outcomes?
What positive outcomes does Mars produce at the organizational level?
What positive outcomes does Mars produce at the individual level?
Make a recommendation aimed at the cause that you feel will improve or remove the problem.
Identify two potential causes (be sure to link the causes to the problem you identified).
What problem is described in this example?
Using the individual items, describe the pros and cons of your tendencies toward implementing solutions
Do your scores on items 4–6 match your perceptions of your ability to generate effective solutions?
What do items 1–3 tell you about your ability to define problems?
Given your score, and assuming you’re a manager, what are the implications for how you would handle the unethical behavior of somebody you manage? What about the unethical behavior of your boss?
What do you think about students cheating on homework assignments in school?What about them cheating on exams?
Describe one thing that can be done to prevent or remedy each of the three most common unethical behaviors you noted in question 1.Use Table 1.4 for ideas/suggestions.
Using Table 1.4, determine what the likely causes are for each.
Think of the three most common forms of unethical behavior at school or where you work. Be specific.
What can you do as an individual employee when you witness or become aware of unethical conduct?
What can employers do to encourage and avoid punishing whistleblowers?
Alternatively, if you think they should not be punished, then explain why.
If you think the executives (and perhaps other employees) of financial institutions should be punished, then describe what you think is appropriate.
The instrument emphasizes competition with others in a win-lose mentality.Describe the pros and cons of this approach to management.
Which of the seven dimensions do you think is likely the best predictor of managerial success? Which is the least? Explain.
Does this instrument accurately assess your potential as a manager? Explain.
Assume you graduate this year and are fortunate enough to get a job interview with your most desired employer. Explain in terms of human and social capital how you would promote or sell yourself in that interview.
Think of your most desired job. Now describe what you could do to develop your human and social capital to make you a more attractive job candidate.
Discuss two cross-cultural and three ethical issues in organizational change.
Describe and compare action research, appreciative inquiry, large group interventions, and parallel learning structures as formal approaches to organizational change.
Discuss how leadership, coalitions, social networks, and pilot projects assist organizational change.
Outline six strategies for minimizing resistance to change, and debate ways to effectively create an urgency to change.
Discuss the reasons why people resist organizational change and how change agents should view this resistance.
Suppose you are considering joining one of three accounting firms as your first full-time job in this career. One firm is located only within one large city but has a large portion of the small-business tax and audit business in that city. The second is a national firm with offices across the
All members of the executive team at Claybuild, a national manufacturer of bricks and related building materials, strongly believe that quality control and efficiency are the two cornerstones of the company’s future success. Every Claybuild executive meeting begins by discussing ways to improve
Describe the organizational socialization process and identify strategies to improve that process.
Describe five strategies for changing and strengthening an organization’s culture, including the application of attraction–selection–attrition theory.
Discuss the importance of organizational culture and the conditions under which organizational culture strength improves organizational performance.
Describe four categories of artifacts through which corporate culture is deciphered.
Describe the elements of organizational culture and discuss the importance of organizational subcultures.
Suppose you have been hired as a consultant to diagnose the environmental characteristics of your college or university. How would you describe the school’s external environment? Is the school’s existing structure appropriate for this environment?
Explain how the external environment, organizational size, technology, and strategy are relevant when designing an organizational structure
Identify and evaluate six types of departmentalization.
Discuss the role and effects of span of control, centralization, and formalization, and relate these elements to organic and mechanistic organizational structures.
Ask the person who wrote the incident about the conditions that made this leadership style (or these styles, if more than one was used)appropriate in this situation. The team should list these contingency factors clearly and, where possible, connect them to the contingencies described in
Which path–goal theory leadership style(s)—directive, supportive, participative, or achievement-oriented—did the leader apply in this incident?
Use one or more leadership theories to analyze the underlying causes of the current problems at LaCrosse Industries. What other organizational behavior theories might also help explain some of the problems?
You hear two people debating the merits of women as leaders. One person claims that women make better leaders than do men because women are more sensitive to their employees’ needs and involve them in organizational decisions. The other person counters that though these leadership styles may be
Discuss cultural and gender similarities and differences in leadership.
Identify eight personal attributes associated with effective leaders and describe authentic leadership.
Describe the two components of the implicit leadership perspective.
Discuss the elements of path–goal theory and leadership substitutes theory.
Compare managerial leadership with transformational leadership, and describe the features of task-oriented, people-oriented, and servant leadership.
Describe the four elements of transformational leadership and explain why they are important for organizational change.
You are a new program manager with responsibility for significant funding and external relations, and because of downsizing issues in your area, you have lost two valuable employees (actually 1.5, because the second person is on half time now; she used to be your manager and was the person under
Jane has just been appointed as purchasing manager of Tacoma Technologies, Inc. The previous purchasing manager, who recently retired, was known for his “winner-take-all”approach to suppliers. He continually fought for more discounts and was skeptical about any special deals that suppliers
The chief operating officer (COO) has noticed that production employees in the company’s Mexican manufacturing operations are unhappy with some of the production engineering decisions made by engineers in the company’s headquarters in Chicago. At the same time, the engineers complain that
Discuss activities in the negotiation preparation, process, and setting that improve negotiation effectiveness.
Apply the six structural approaches to conflict management and describe the three types of third-party dispute resolution.
Outline the five conflict-handling styles and discuss the circumstances in which each would be most appropriate.
Diagram the conflict process model and describe six structural sources of conflict in organizations.
Distinguish task conflict from relationship conflict and describe three strategies to minimize relationship conflict during task conflict episodes.
Define conflict and debate its positive and negative consequences in the workplace.
In the mid-1990s, the CEO of Apple Computer invited the late Steve Jobs (who was not associated with the company at the time) to serve as a special adviser and raise morale among Apple employees and customers. While doing so, Jobs spent more time advising the CEO on how to cut costs, redraw the
Consider a situation in which there is only one female member on a team of six people, and she is generally excluded from informal gatherings of the team. What kind of influence tactics can she use to address this situation?
Identify the organizational conditions and personal characteristics associated with organizational politics, as well as ways to minimize organizational politics.
Describe eight types of influence tactics, three consequences of influencing others, and three contingencies to consider when choosing an influence tactic.
Explain how people and work units gain power through social networks.
Describe the dependence model of power and the five sources of power in organizations.
Summarize effective communication strategies in organizational hierarchies, and review the role and relevance of the organizational grapevine.
Explain how to get your message across more effectively, and summarize the elements of active listening.
Discuss various barriers (noise) to effective communication, including cross-cultural and gender-based differences in communication.
Discuss the relevance of synchronicity, social presence, social acceptance, and media richness when choosing the preferred communication channel.
Compare and contrast the advantages and disadvantages of digital written communication channels, other verbal communication channels, and nonverbal communication.
Explain why communication is important in organizations, and discuss four influences on effective communication encoding and decoding.
Was your team composed mostly of people you have worked with previously in teams? If so, do you think the discussion was more effective or less effective than when making decisions with people who are new to you? Why?
While the team was determining the collective ranking of items, did specific team members take on specific roles, such as leading the discussion, encouraging opinions from quieter members, managing conflict, and so forth? If so, why do you think these people took on these roles?
What symptom(s) in this case suggest(s) that something has gone wrong?
The chief marketing officer of Sawgrass Widgets wants marketing and sales staff to identify new uses for its products. Which of the four team structures for creative decision making would you recommend? Describe and justify this process to Sawgrass’chief marketing officer.
You are responsible for convening a major event in which senior officials from several state governments will try to come to an agreement on environmental issues. It is well known that some officials take positions to make themselves appear superior, whereas others are highly motivated to solve the
Suppose you are put in charge of a remote team whose members are located in different cities around the world. What tactics could you use to build and maintain team trust and performance, as well as minimize the decline in trust and performance that often occurs in teams?
You have been assigned to a class project with five other students, none of whom you have met before, and some of whom come from different countries. To what extent would team cohesion improve your team’s performance on this project? What actions would you recommend to build team cohesion among
A software engineer in the United States needs to coordinate with four team members in geographically dispersed areas of the world. What team challenges might the team experience, and how will they affect the team design elements?
You have just been transferred from the Kansas office to the Denver office of your company, a national sales organization of electrical products for developers and contractors. In Kansas, team members regularly called customers after a sale to ask whether the products arrived on time and whether
You have been put in charge of a cross-functional task force that will develop enhanced Internet banking services for retail customers. The team includes representatives from marketing, information services, customer service, and accounting, all of whom will move to the same location at
Identify four constraints on team decision making and discuss the advantages and disadvantages of four structures aimed at improving team decision making.
Discuss the characteristics and factors required for the success of selfdirected teams and remote teams.
Discuss how the four team processes—team development, norms, cohesion, and trust—influence team effectiveness.
Outline the team effectiveness model and discuss how task characteristics, team size, and team composition influence team effectiveness.
Discuss the benefits and limitations of teams, and explain why employees join informal groups.
What stage of decision making is mainly discussed in this case about dog surrenders? To what extent and in what ways did the change in that stage of decision making affect later stages of decision making about dog surrenders?
Employee involvement applies just as well to the classroom as to the office or factory floor. Explain how student involvement in classroom decisions typically made by the instructor alone might improve decision quality. What potential problems may occur in this process?

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ISE Organizational Behavior 1st Edition Steven McShane, Mary Ann Von Glinow - Solutions

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