Organizational Behavior Science The Real World and You 6th edition Debra L. Nelson, James Campbell Quick - Solutions

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What are psychological contracts?
Lynn’s options are to accept the dream job with Smith & Johnson knowing that she may not want to give the same level of commitment to her work after giving birth as she did before that, or to reject the offer and find work at another firm.1. Using consequential, rule-based, and character
Meet Kate Holbrook (Tina Fey), single, late thirties, successful in her career, but childless. She loves children and wants a child but does not want to take chances with a pregnancy at her age. Kate enlists the help of Angie Ostrowiski (Amy Poehler) from South Philadelphia to act as her surrogate
1. At what stage of the Career Stage Model is manager Danielle Oviedo? Explain.2. Has working numerous jobs with different companies made Oviedo more or less valuable in the eyes of Numi's senior management?3. Do you think Danielle Oviedo will attain senior leadership at Numi or
This case focuses on Build-A-Bear Workshop and its founder and CEO, Maxine Clark. The case starts out by describing the nature of Build-A-Bear Workshop, Inc., its initial founding and then phenomenal growth, and the fostering of other make-your-own-toy companies. After developing the contextual
Robert’s options are to recommend restructuring that favors his own department but hides some issues or to recommend restructuring that is likely to improve the company more and involves full disclosure.1. Using consequential, rule-based, and character theories, evaluate Robert’s
Ray Kinsella (Kevin Costner) hears a voice while working in his Iowa cornfield that says, “If you build it, he will come.” Ray concludes that “he” is legendary “Shoeless Joe” Jackson (Ray Liotta), a Chicago White Sox player suspended for rigging the 1919 World Series. With the support
1. What might explain dealers’ failure to promote the Civic GX, beyond fueling issues?2. How might Scholfield Honda expand on the changes put into motion by Lindquest?3. How could the Honda Corporation capitalize on innovation at the dealer level?
This case focuses on CarMax, the nation’s largest retailer of used cars. CarMax, originally a unit of Circuit City Stores, was spun off as an independent business in October 2002. CarMax survives but Circuit City has gone bankrupt and has been liquated as a business. The case describes the
1. What insights can be gained from Tony Hsieh’s career progression that might be helpful to aspiring entrepreneurs?2. How would you describe the culture at Zappos?3. Explain what each of the company’s core values contributes to the Zappos culture.4. How does Zappos
The purpose of the Ethical Dilemmas is to encourage students to develop their awareness of ethical issues in the workplace and the managerial challenges they present. The dilemmas are set up to present situations in which there is no clear ethical choice. The goal for the instructor is to guide
1. What political and economic challenges could evoTRIP encounter when conducting business in other countries? 2. How might globalization affect Evo's organizational context? Explain.3. What cultural differences should Evo and evoTRIP participants pay attention to when traveling abroad?
This case focuses on business opportunities that may arise from the social networking Web site, Facebook. In particular, the case explores two group buying business opportunities that could develop out of ‘data mining’ of the wealth of information in Facebook users’ profiles and about their
Select one of the three challenges (globalization, diversity, ethics) and write a brief position paper arguing for its importance to managers.
Find someone whose culture is different from your own. This could be a classmate or an international student at your university. Interview the person about his or her culture, using Hofstede’s dimensions. Also ask what you might need to know about doing business in that person’s country (e.g.,
Darcy has a number of options open to her, including firing either Ryan or his boss, Natalie, or taking some less drastic measure against them, or taking no action at all.1. Using consequential, rule-based, and character theories, evaluate Darcy’s options.2. What should Darcy do? Why?
Jet lag conspires with culture shock to force the meeting of Charlotte (Scarlett Johansson) and Bob Harris (Bill Murray). Neither can sleep after their Tokyo arrival. They meet in their luxury hotel’s bar, forging an enduring relationship as they experience Tokyo’s wonders, strangeness, and
1. In what ways do the activities of Greensburg exemplify good ethics and social responsibility? Explain.2. What are the potential consequences of rebuilding Greensburg without concern for green practices?3. Besides lowering energy costs, how else might Greensburg benefit from becoming a green town?
This case describes how the Timberland Company pursues both business interests and social/environmental interests. Timberland is committed to market success and corporate profitability, but in achieving these goals the company also is committed to what it calls the pillars of its corporate social
Sandra seems to fit in with the other employees just fine, but seems to have trouble relating to Juanita on an individual basis. Juanita’s options are to 1) fire Sandra, 2) talk to Sandra about her inconsistent behavior, or 3) do nothing and see if Sandra’s behavior becomes more
1. What is your perception of CEO Eric Hudson? On what do you base your perception?2. What is the public's perception of green products according to Marketing Director C.A. Webb? Why do some people have that perception, and what can Recycline do to change it?3. To what do you attribute
This case focuses on the types of employees that Deloitte, a transnational ‘Big Four’ accounting firm, seeks to recruit and retain. Deloitte, like other firms, goes to extraordinary lengths to recruit the ‘best and brightest’ as well as to retain talented employees. A key means by which
What should managers know about emotions at work?
Sarah’s options are to keep Kim in HR, or to fast-track her for the job in Marketing.1. Using consequential, rule-based, and character theories, evaluate Sarah’s options2. What should Sarah do? Why?
William Hundert (Kevin Kline), a professor at the exclusive Saint Benedict’s Academy for Boys, believes in teaching his students about living a principled life. He also wants them to learn his beloved classical literature. A new student, Sedgewick Bell (Emile Hirsch), challenges Hundert’s
1. Are Numi’s expectations for organizational citizenship realistic? Explain.2. How is Numi susceptible to hiring the wrong people in spite of its efforts?3. What qualities are hardest to assess given the limited contact possible through interviews? What are some possible solutions
This case focuses on the perplexing actions of John Mackey, the CEO of Whole Foods Market. Whole Foods was trying to acquire a competitor, Wild Oats Markets, and in an ill-fated effort to influence the two company’s stock prices and the acquisition terms, Mackey posted about 240 messages that
1. Using consequential, rule-based, and character theories, evaluate Jim’s options.2. What should Jim do? Why?
1. According to Maslow’s hierarchy, which basic needs did Shank’s old boss fail to meet?2. How might feeling underpaid affect the work of a Flight 001 associate?3. Speculate the possible reasons Griffin stayed at Flight 001 to pursue a career.
This case focuses on the controversial $165 million in retention bonuses paid to employees of the Financial Products unit of the American International Group (AIG), a behemoth insurance and financial services company. In early 2008, employees in the Financial Products unit were asked to remain with
1. Using consequential, rule-based, and character theories, evaluate Margaret’s options.2. What should she do? Why?
Dance academy owner and instructor Pierre Dulaine (Antonio Banderas) offers to help troubled detention students in a South Bronx high school. His formal ballroom style sharply differs from their hip-hop moves. After watching a hot tango sequence between Pierre and instructor Morgan (Katya
1. Identify Flight 001's mission and goals.2. Do goals at Flight 001 possess the characteristics of effective goal setting? Explain your answer using the "SMART" acronym mentioned in the chapter.3. What problem is hampering Flight 001's growth plans, and how does co-founder Brad John assess his
Chapter 6 explores performance management within the context of learning theory, goal setting theory, and the use of rewards. Learning theory and goal setting theory provide the theoretical foundation for how and why performance management systems will work¾if they are properly designed and
Prepare a memo describing your observations about work teams and groups in your workplace or your university. Where have you observed teams or groups to be most effective? Why? What changes might be made at work or in the university make teams more effective?
What methods have you found most helpful in overcoming barriers to communication that are physical? Status based? Cultural? Linguistic?
Do the size, technology, and mission of your organization directly affect you? How?
Select one of the four challenges (globalization, diversity, ethics, technology,) and write a brief position paper arguing for its importance to managers.
Find someone whose culture is different from your own. This might be a classmate, an international student, or a Native American at your university. Interview the person about his or her culture, using Hofstede’s dimensions. Also ask what you might need to know about doing business in the
Which has the stronger impact on personality: heredity or environment?
You have been asked to develop a training program for interviewers. An integral part of this training program focuses on helping interviewers develop better social perception skills. Write an outline for this section of the training program. Be sure to address barriers to social perception and ways
What jobs do you consider to be most satisfying? Why?
Suppose you are a manager in a customer service organization. Your group includes seven supervisors who report directly to you. Each supervisor manages a team of seven customer service representatives. One of your supervisors, Linda, has complained that Joe, one of her employees, has “an attitude
Think of a time when you have experienced cognitive dissonance. Analyze your experience in terms of the attitude and behavior involved. What did you do to resolve the cognitive dissonance? What other actions could you have taken? Write a brief description of your experience and your responses to
What important experiences have contributed to your moral and ethical development? Are you working to further your own moral maturity at this time?
What goals do you set for yourself at work? In your personal life? Will you know if you achieve them?
Prepare a memo detailing the consequences of behavior in your work or university environment (e.g., grades, awards, suspensions, and scholarships). Include in your memo your classification of these consequences as positive or negative. Should your organization or university change the way it
Do you use any stress prevention methods that are not discussed in the chapter? If so, what are they?
Do research on social support and diaries as ways to manage stressful and/or traumatic events. Develop an oral presentation for class that explains the benefits of each of these approaches for preventive stress management. Include guidelines on how to practice each.
Who makes you the most defensive when you talk with that person? What does the person do that makes you so defensive or uncomfortable?
With whom are you the most comfortable and non defensive in conversation? What does the person do that makes you so comfortable or non defensive?
What nonverbal behaviors do you find most helpful in others when you are attempting to talk with them? When you try to listen to them?
Read everything you can find in the library about a new communication technology. Write a two-page memo summarizing what you have learned and the conclusions you draw about the new technology’s advantages and disadvantages.
Interview an employee or manager about what he or she believes contributes to cohesiveness in work groups and teams. Ask the person what the conclusions are based on. Be prepared to discuss what you have learned in class.
Do you admire the upper echelons in your organization or university? Why or why not? Do they communicate effectively with groups and individuals throughout the organization?
Reflect on your own experience in groups with groupthink. Describe the situation in which you encountered groupthink, the symptoms that were present, and the outcome. What remedies for groupthink would you prescribe? Summarize your answers in a memo to your instructor.
Who is the most powerful person you know personally? What is it that makes the person so powerful?
Think of a person you admire. Write a newspaper feature analyzing the person’s use of power in terms of the ideas presented in the chapter.
Who is the leader you admire the most? Write a description of this person’s characteristics and attributes that you admire. Note any aspects of this leader’s behavior that you find less than wholly admirable.
Based on the materials in the chapter, prepare a memo detailing the advantages and disadvantages of flextime job arrangements. In a second part of the memo, identify the specific conditions and characteristics required for a successful flextime program. Would you like to work under a flextime
How would you describe the organization you work for (or your college) on each of the basic design dimensions? For example, is it a very formal organization or an informal organization?
Who are your organization’s competitors? What changes do you see in information technology where you work?
Does your company show any one or more of the four symptoms of structural deficiency discussed at the end of the chapter?
Select an organization that you might like to work for. Learn as much as you can about that company’s culture, using library resources, online sources, contacts within the company, and as many creative means as you can. Prepare a brief presentation to the class summarizing the culture.
Select an individual in the field you want to work in or in a company for which you might want to work. Contact the individual and ask if you might take a minute of her or his time for some career advice. Ask the following two questions, along with others you design yourself. First, how has
What are the major external forces for change in today’s organizations?
Suppose your organization experiences a dramatic increase in turnover. How would you diagnose the underlying problem?
Downsizing has played a major role in changing U.S. organizations. Analyze the internal and external forces for change regarding downsizing an organization.
If you were in charge of designing the ideal management development program, what topics would you include? Why?
Find an article that describes an organization that has gone through change and managed it well. Develop a Real World feature of your own about the example you find using the format in this book. Prepare a brief oral presentation of your Real World feature for your class.
What innovative ideas or changes could Hard Rock implement to appeal to the next generation of music lovers?
A software engineer in Canada needs to coordinate with four team members in geographically dispersed areas of the world. What team challenges might the team experience, and how will they affect the team design elements?
You have just been transferred from the Montreal office to the Vancouver office of your company, a national sales organization of electrical products for developers and contractors. In Montreal, team members regularly called customers after a sale to ask whether the products arrived on time and
Kelowna Tire Corporation redesigned its production facilities around a team-based system. However, the company president believes that employees will not be motivated unless they receive incentives based on their individual performance. Give three reasons why Kelowna Tire should introduce
You just closed a deal with an organizational client and this helps you in achieving your target that was set for you by the unit. Use expectancy theory to discuss how the events that will follow may increase your motivation and engagement.
Recall a traumatic national or global event, such as the train derailment that took many lives in Lac-Mégantic, Quebec, or the fire that destroyed homes in Slave Lake, Alberta. Based on what you have learned in this chapter, discuss what has happened to you in terms of your cognitive reasoning,
A young college or university student from Canada is interested in doing international business across China, India, Brazil, and Russia. Discuss how the knowledge of OB can be useful to the student.
1. Discuss the consequences of the time clock removal on Ancol’s effectiveness as an organization using any two of the perspectives of organizational effectiveness.2. What changes should occur to minimize the likelihood of these problems in the future?This case describes the activities of Paul
Select a company that you admire for its values. Use the resources of your university library to answer two questions. First, what are the company’s values? Second, how do employees enact these values? Prepare an oral presentation to present in class.
If an individual claims to have job-related anxiety or depression, should the company be liable?
What concepts from Chapter 16 are helpful in describing and understanding BP’s organizational culture? Explain your answer.What insights about BP’s organization design can you derive from the description of its culture?How can BP’s organizational culture be linked with John Browne’s career
Describe the external forces for change that seem to be affecting Cisco Systems.Describe the internal forces for change that seem to be affecting Cisco Systems.Using force field analysis, explain Cisco’s development as a business enterprise.Explain the development of Cisco Systems from the
How long does Tom need to defend Liz’s behaviors?What is Liz’s responsibility to Tom?Using rule, virtue, rights, and justice theories, evaluate Tom’s decision.
What are the two key issues to deal with during the maintenance career stage?
Do men and women have different expectations of a dual-career partnership? How do these expectations differ?
Does Allen have a responsibility to do what the president is asking him to do?Using rule, virtue, rights, and justice theories, evaluate Allen’s decision.
Using the facts of the case, along with the career stage model shown Figure 17.2, describe the stage of career development likely occupied by Manager-In-Training (MIT) candidates and Manager Apprentice Program (MAP) candidates.How can the Manager-In-Training Program and the Manager Apprentice
At what stage of the Career Stage Model is manager Gil Vasquez? Explain your answer.Has working numerous jobs with many different companies made Vasquez more valuable in the eyes of today's employers? Why or why not?In your view, what are Gil Vasquez's career anchors?
Contrast incremental, strategic, and transformation change.
What is organization development? Why is it undertaken by organizations?
Name six areas to be critically examined in any comprehensive organizational diagnosis
What are the major organization-focused and group-focused OD intervention methods? The major individual-focused methods?
Which OD intervention is most effective?
Discuss the following statement: Employers should be expected to provide stress-free work environments.
Develop a role-playing activity for class that demonstrates defensive (dominant or subordinate) and non defensive communication. Write brief role descriptions that classmates can act out.
Define the processes of differentiation and integration.
Does Kate have the right to interpret the policies they way she believes to be best?Evaluate Kate’s decision using rule, virtue, rights, and justice theories.
What is a network (or lattice) organization, and how does it differ from more traditional organization structures?Why have network (or lattice) organizations come into existence? How does the network (or lattice) organization relate to NASA’s overall structural transformation and to the
Why was decentralization essential to Boyne's continued growth, despite the company's early success with Everett Kircher at the helm of a vertical structure?What would have happened if Kircher had been unwilling to delegate authority and decision making to general managers as the business grew and
Contrast adaptive and non adaptive cultures.

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Organizational Behavior Science The Real World and You 6th edition Debra L. Nelson, James Campbell Quick - Solutions

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