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supervision concepts skill
Supervision Concepts And Skill Building 5th Edition Samuel Certo - Solutions
• Did the supervisor do a good job of applying the techniques selected? What did the supervisor do well? What could the supervisor have done better?Chris Johnson has been a teller in the main branch of a bank for five years. Lately, Chris has been making a lot of mistakes. Chris often counts out
• Did the employee and supervisor arrive at a workable solution? Explain.Chris Johnson has been a teller in the main branch of a bank for five years. Lately, Chris has been making a lot of mistakes. Chris often counts out money wrong and has had to redo many receipts that contain errors.
• How can the supervisor follow up to see whether the employee is improving?Chris Johnson has been a teller in the main branch of a bank for five years. Lately, Chris has been making a lot of mistakes. Chris often counts out money wrong and has had to redo many receipts that contain errors.
1. Summarize the benefits of conducting performance appraisals.
1. Identify the steps in appraising performance systematically.
1. Discuss guidelines for avoiding discrimination in performance appraisals.
1. Compare types of appraisals.
1. Describe sources of bias in appraising performance.
1. Explain the purpose of conducting performance appraisal interviews.
1. Tell how supervisors should prepare for a performance appraisal interview.
1. Describe guidelines for conducting the interview.
1. What is a performance appraisal? How do organizations benefit from using performance appraisals?
June Pearson was just promoted to supervisor of the bookkeeping department at an insurance company. According to the company’s schedule for appraising performance, she needs to conduct an appraisal of Ron Yamamoto, one of the employees, only a month after she started the job. Pearson cannot find
1. Name and describe briefly the five kinds of causes of poor performance.
Which of the following are appropriate ways to measure an employee’s performance?a. Day after day, more than three customers are lined up at Janet’s cash register, so her supervisor concludes that she is a slow worker.b. Jonathan smiles a lot, so his supervisor assumes he is happy.c. Wesley is
1. How can a supervisor avoid illegal discrimination in performance appraisals?
At a manufacturing company in south suburban Chicago, one policy stated that each manager and employee must be appraised at one-year intervals.At the same time, the company conducts a review of the person’s wages or salary, usually giving at least a small raise. In recent years, like many
1. What type of performance appraisal is used most frequently? What are advantages and disadvantages of this approach?
1. What type of performance appraisal was (or is)used at your most recent job? How effective do you think it is? Why?
At a company that sells X-ray equipment, an important new sales territory is opening up.Patrick O’Day, the supervisor of the company’s sales force, wants to assign the territory to the best qualified salesperson. How can he compare the performance of the members of the sales force to select the
1. Give an advantage and a disadvantage of using each of the following types of appraisals:a. Essay appraisal.b. Behaviorally anchored rating scale (BARS).c. Checklist.d. Critical-incident appraisal.
Which type of bias does each of the following situations illustrate?a. Anne Compton is a new supervisor. To make sure that her employees and her manager take her judgments seriously, she gives each of her employees a lower rating than the previous supervisor did.b. Ron is late in completing
Reginald DeBeers hates conducting appraisal interviews, so he has the process down to a science. Fifteen minutes before the end of the workday, he meets with the employee who is to be appraised. He gets right down to business, explaining what the employee’s ratings are and how he arrived at each
Reflecting back to the chapter opening “A Supervision Challenge” case, consider the five evaluation criteria selected by IBM for its new performance appraisal system: business results, impact on clients, innovation, personal responsibility to others, and skills. How might a supervisor handle an
1. Consider the steps in the appraisal process. Based on the information in this case, would you adapt any of them to review the performance of Millennials you might supervise? Why and how?
1. What type or types of appraisal—graphic rating scale, paired-comparison, and so on—would you recommend for reviewing Millennials’ performance?Why?
1. What way of providing feedback and constructive criticism to Millennials do you think would be most effective and why?
1. How would you encourage Millennials to ask you, as their supervisor, for more frequent performance feedback?
1. How can accepting criticism help you in your career?
1. In what areas of accepting evaluations do you want to improve?
1. What will you do to improve in the areas you have identified?
1. What do you need to do to improve your performance appraisal skills to be a supervisor in the future?
Would a blend of self-evaluations and standard supervisor evaluations be effective?Why or why not?Have each group share their evaluation plans for each job. The instructor should help to construct a table on the board that shows some of the similarities and differences between the proposed
What categories are most common for evaluation employee performance? Why?Have each group share their evaluation plans for each job. The instructor should help to construct a table on the board that shows some of the similarities and differences between the proposed evaluation plans for each of the
What are some advantages/disadvantages of frequent performance evaluations?Consider this from the perspective of a supervisor and also from the perspective of an employee.Have each group share their evaluation plans for each job. The instructor should help to construct a table on the board that
Are there sources of bias that can enter the performance evaluation process?Describe them.Have each group share their evaluation plans for each job. The instructor should help to construct a table on the board that shows some of the similarities and differences between the proposed evaluation plans
How can organizations reduce bias in performance evaluation?Have each group share their evaluation plans for each job. The instructor should help to construct a table on the board that shows some of the similarities and differences between the proposed evaluation plans for each of the three
Would it be useful to link compensation to performance evaluation outcomes?Why or why not?Have each group share their evaluation plans for each job. The instructor should help to construct a table on the board that shows some of the similarities and differences between the proposed evaluation plans
Who will rate the performance of each employee?Students should break into groups of two to three. Each group should take the position of a supervisor and develop plans for rating the performance of each of the following restaurant jobs:• Server • Line cook • Host
How will you rate the performance of each employee?Students should break into groups of two to three. Each group should take the position of a supervisor and develop plans for rating the performance of each of the following restaurant jobs:• Server • Line cook • Host
How often will you rate the performance of each employee?Students should break into groups of two to three. Each group should take the position of a supervisor and develop plans for rating the performance of each of the following restaurant jobs:• Server • Line cook • Host
1. Identify the relationship between motivation and performance.
1. Describe content theories of motivation.
1. Describe process theories of motivation.
1. Explain when financial incentives are likely to motivate employees.
1. Describe pay plans using financial incentives.
1. Discuss the pros and cons of keeping pay information secret.
1. Identify ways supervisors can motivate their employees.
1. As a supervisor, can you think of any negative aspects of gamification?Terrific! Awesome! You win! Bells ring, lights flash, and the crowd goes wild! When you play a game, you are rewarded frequently. Play a few minutes of any videogame and look for the ways it keeps players engaged. For meeting
2. Would most supervisors be in favor of gamification at their companies? Why or why not?Terrific! Awesome! You win! Bells ring, lights flash, and the crowd goes wild! When you play a game, you are rewarded frequently. Play a few minutes of any videogame and look for the ways it keeps players
5. John Lightfoot believes he has a 75 percent chance of earning a bonus of $100. John believes there is only a 50 percent chance that his company will pay him the bonus even if he rightfully deserves it. Mary Yu believes she has a 75 percent chance of qualifying for a raise of $1,000 a year.Mary
11. A supervisor at an online jewelry retailer reads a report stating that 15 percent of all orders subsequently are returned, but this figure is considered better than the industry average.How can she use the Pygmalion effect to motivate employees to reduce the number of returns even further?
12. What is wrong with each of the following attempts at motivation?a. A sales supervisor for an insurance company believes that employees appreciate an opportunity to broaden their experiences, so she rewards the top performer each year with an all expenses–paid leadership seminar. The seminar
13. Reflecting back to the chapter opening “A Supervision Challenge” case, consider the challenges faced by a business you have worked for or visited frequently.Identify a weakness in the company’s processes or service. If you were a supervisor at the company, what game elements would you
1. How does performance-based pay motivate Nucor employees? Would this pay system be effective if Nucor did not also empower employees to make decisions? Why or why not?Today Nucor Corporation is the largest producer of steel in the United States, so it is hard to believe it was once an underdog in
2. Supervisors do not set up the pay system for a large company like Nucor. How can Nucor’s supervisors contribute to employee motivation?Today Nucor Corporation is the largest producer of steel in the United States, so it is hard to believe it was once an underdog in a struggling industry.What
3. Does this description of Nucor sound like an organization in which you would feel motivated?Why or why not? Which theory of motivation would best explain your feelings?Today Nucor Corporation is the largest producer of steel in the United States, so it is hard to believe it was once an underdog
1. Which of these motivators can you expect from working as a supervisor?
2. Can you modify your own job so that it includes more of these factors?
3. How can you as a supervisor make these motivators available to employees?
4. What do I need to do to improve my motivation skills in order to be a supervisor in the future?• Which response or responses did most class members choose as most important?• Which response or responses did most class members choose as least important?• Do you think these choices are
1. Figure
shows several motivational methods. Drawing on what you have learned about motivation in this class and elsewhere, list methods, techniques, and strategies that can serve as a source of ideas on how to motivate people.
2. For the purposes of this exercise, do not be concerned about the economic impact of your ideas or a plan for carrying them out. For example, if you suggest a bonus to reward your employees for good performance, there is no need to provide a formula for computing the bonus. At the same time,
3. Divide the class into groups. Then develop a group list that can be copied for each group member. There will undoubtedly be many days in your management career when you will be able to use this list to help you generate some ideas about how to motivate an unmotivated employee. Also, the list can
1. Describe organization charts.
Identify basic ways in which organizations are structured.
Discuss the value of job descriptions.
Distinguish between line and staff authority and between centralized and decentralized authority.
Compare and contrast authority, power, responsibility, and accountability.
Identify the steps in the process of organizing.
Describe four principles of organizing.
Discuss why and how supervisors delegate.
Identify causes of reluctance to delegate.
11. What steps do you think a supervisor who is reluctant to delegate could take to overcome this discomfort?
12. Reflecting back to the chapter opening “A Supervision Challenge” case, what sort of changes will both supervisors and front-line employees face in the coming months? What challenges will they face? How will work be delegated in these new work groups?In your group, list the challenges you
1. Volkswagen’s annual report explains that, “The Volkswagen Group consists of two divisions:the Automotive Division and the Financial Services Division. The Automotive Division comprises the Passenger Cars, Commercial Vehicles, and Power Engineering Business Areas.” Does this description
2. Do you think the responsibility for complying with emissions testing was delegated too far down the company’s reporting structure? Why or why not?
3. If you were advising Volkswagen on what needs to change internally in response to the emissions scandal, what would you suggest?
1. Do you regularly work a lot of overtime?______________________
2. Are you usually busier than the people you work with?______________________
3. Must you often rush to meet deadlines?______________________
4. Are you ever unable to complete important projects?______________________
5. Are you too busy to plan or prioritize your work?______________________
6. Do you return from vacation to find piles of unfinished business waiting for you?______________________
7. Have you neglected training someone to take over your job on short notice?______________________
8. Do you feel other people are taking breaks or leaving on time while you do their work for them?______________________
9. Do you feel you are the only one who can do the job right?______________________
10. Do you have difficulty expressing yourself?______________________
11. Some experts feel that no matter how an organization is designed, the key to efficiency is the creation of shortcuts between different levels of the firm. Studies have shown that it takes only a few such connections between well-connected individuals to make a very small world out of a large
12. Divide the class into teams of four to six members. Appoint a leader to act as supervisor for each team. Each team will hold the initial meeting to organize a fund-raising event for a cause of their choice. The teams should define their objectives, determine the needed resources, group
1. Identify the steps in the rational model of decision making.
1. Discuss ways people make compromises in following the decision-making model.
1. Describe guidelines for making decisions.
1. Explain how probability theory, decision trees, and computer software can help in making decisions.
1. Discuss advantages and disadvantages of making decisions in groups.
1. Describe guidelines for group decision making.
1. Describe guidelines for thinking creatively.
1. Discuss how supervisors can establish and maintain a creative work climate.
1. Identify ways to overcome barriers to creativity.
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