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supervision concepts skill
Supervision Concepts And Skill Building 5th Edition Samuel Certo - Solutions
• What important jobs did I not get around to finishing?Before you can take control over the way you use time, you have to understand what you already are doing. A practical way to learn about your use of time is to keep a time log, a record of what activities you are doing hour by hour
1. For one week, keep a time log of your activities at work or at school. Follow the format of Figure 13.1. What does it tell you about your own time management habits?
2. Demetrius Jones prepared the following list of things to do:Performance appraisal for Angela A Clean out files C Finish report due Wednesday A Prepare a plan for training employees B Find out why Kevin has been making more errors lately BRead professional journals Ca. Which activities should
3. Assume you are the supervisor of social workers at a hospital. One of your co-workers, a nursing supervisor, asks you to meet with him in his office to discuss a mutual problem. When you arrive at the agreed-upon time, he says, “I’ll be right back as soon as I deliver these instructions to
4. Imagine that you came to work an hour early so that you could get started on a large proposal that you have due in a week. Fifteen minutes into the project, a co-worker stops by to tell you about her recent vacation. After she leaves, your manager pokes his head into your office and asks if you
5. You know that you have an important assignment to complete by the end of the week, but you put off starting it on Monday because you want to get everything else out of the way first.In addition, you want a clean slate so that you can concentrate and do a perfect job. Suddenly on Thursday, you
6. Which of the following are sources of stress?Explain.a. A supervisor who gives you vague and confusing instructions and then criticizes your results.b. Buying a house.c. Working at a boring job.d. Getting a promotion to a supervisory position you have wanted for a year.
7. Sales supervisor Anita Feinstein does not understand all the fuss about stress. She feels stimulated by a job that is exciting and contains many challenges. Does her attitude show that stress is not harmful? Explain.
8. Describe the signs of burnout. Describe the three stages of burnout. What should a supervisor do when he or she observes burnout in an employee?
9. Name five job factors linked to stress over which a supervisor could have some control.
10. How do the following responses help a person cope with stress?a. Exercising.b. Using biofeedback.c. Meditating.d. Participating in a wellness program.e. Psychotherapy
11. Reflecting back to the chapter opening “A Supervision Challenge” case, consider the challenges faced by supervisors in a career or local business that interests you. How could those supervisors relieve stress and help their co-workers handle stress? With your group, come up with additional
1. Imagine you are a sales supervisor who works primarily in an office at headquarters, staying in touch with traveling sales representatives to coach them and oversee their performance.Why might you need Internet access? Would you need to have that access all day long, every minute of the day? Why
2. Continuing with the example in question 1, how do you think it would change your support of the sales reps if you used a program like Freedom to stay offline for an hour or two every day? How do you think it would change your ability to complete other kinds of work, such as writing reports,
3. Discuss your opinion of Linda Stone’s view that individuals should learn to police themselves online, rather than relying on software to help them manage their computer use. For a supervisor, is getting control over time by any means more important, or is learning self-control more
1. Does technology help you manage your time? Why or why not?
2. Can some of these techniques, if misused, become time wasters?
3. Identify one of the technologies on this list that you have not used but plan to try(or one you would like to use more, or differently).
4. What do you need to do to improve your time management skills in order to be a supervisor in the future?
• Which time wasters are most common?Each student, in turn, tells the class how he or she wastes time. The instructor lists the ways on the chalkboard or overhead projector. Then the class discusses the list.
• Are they really just time wasters, or are they also stress reducers?Each student, in turn, tells the class how he or she wastes time. The instructor lists the ways on the chalkboard or overhead projector. Then the class discusses the list.
1. Divide the class into teams of four or five students. Assign each team an imaginary project with a completion date (or have the teams come up with one on their own).Suggested projects are cleaning up one of the common areas used by students at the school, recruiting classmates to participate in
Define corporate social responsibility and the tenets of the Davis model.
Define ethics, and explain how organizations specify standards for ethical behavior.
Identify benefits of ethical behavior and challenges that make ethical behavior more difficult in the modern workplace.
Discuss the impact of cultural differences on ethical issues.
Describe major types of ethical behavior that supervisors should practice.
Outline ways to make ethical decisions.
Provide guidelines for supervising unethical employees.
Define whistle-blowers, and describe how the supervisor should treat such employees.
Describe how supervisors can contribute to achieving sustainability.
1. Is it the bank’s fault if employees resort to unethical means of meeting sales quotas?
1. Would you accept this from your kids? Think about how you would justify each course of action you are considering.Now imagine that your child is offering you this same justification(if you don’t have children, try to imagine that you do).Would your rationale, coming from a child, sound like a
2. Will it make you happier? This question assumes that you can experience the greatest long-term happiness by being the best person—supervisor, co-worker, parent, spouse, citizen, and so on—you can be. Think about how you will feel when you are living with the consequences of your choice.
7. Devon Price supervises a crew of maintenance workers. One day a secretary at the company took him aside and asked, “Do you know that Pete [a member of the crew] has been taking home supplies like nails and tape to work on personal projects?” What should Devon do?
10. Reflecting back to the chapter opening “A Supervision Challenge” case, consider the challenges faced by Wells Fargo and its employees.How did those challenges lead to unethical behavior?Did supervisors foster unethical behavior? How can a supervisor encourage sales without also encouraging
1. What potential harm could come from a workplace culture of “technical compliance” in which employees do only what’s minimally required of them? Is such behavior ethical among public servants responsible for public health and safety? What about among employees in local government
2. What, if anything, could Miguel Tel Torral have done differently to raise the alarm about Flint’s water quality sooner? What could his superiors have done?
3. Imagine you are asked to prepare a guide to financial and ecological sustainability for the government of Flint, Michigan. What four or five major guidelines or actions would you recommend?
11. Are your answers a good measure of how ethical you are? Can you think of any other behaviors that should be on this list?
2. Should a supervisor be held to higher ethical standards than the supervisor’s employees?
3. In what areas of conduct are you most ethical? In what areas do you think your standards should improve?
4. What do you need to do to improve your ethical skills in order to be a supervisor in the future?
5. • Which answer or answers were selected by most students?
5. • What is the justification for the answers selected?
5. • If you were the supervisor of an employee who acted in this way, how would you respond (assuming that you observed the behavior)?
5. • If your supervisor learned that you had acted in the way indicated by the survey response, how do you think your career would be affected?
5. One way to make ethical decisions is to ensure that your decisions follow your organization’s code of ethics. In this exercise, you will develop an example of such a decision.As a team, agree on a code of ethics to study. You can choose an organization that interests you and visit its website
Define diversity.
Discuss how the U.S.workforce is changing and its impact on the supervisor.
Differentiate among prejudice, discrimination, and stereotypes in the workplace.
Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.
Discuss how and why employers must accommodate employees’disabilities.
Describe some ways to communicate more effectively in the diverse workplace.
Describe the goals of diversity training.
List the most important recent legislation affecting diversity and its provisions.
How can supervisors correctly adjust to the needs and motivations of diverse employees? Why is it important that they do so?Diversity comes in many shapes and sizes. We often think of race and gender as the primary forms of diversity, but diversity of age is also prevalent throughout the workforce
1. What is diversity? How has its meaning changed?
2. Rasheen supervises the mail room for a large financial services firm. He has been told he will be attending a diversity training program next week.Rasheen believes that because he has recently hired three women from his native country, he does not need to know any more about diversity.As his
10. Reflecting back to the chapter opening “A Supervision Challenge” case, consider the issue of diversity at PepsiCo. Begin by acknowledging that the members of your group may have different opinions on this subject. List the ways in which members of your group are diverse. Does it include
1. In what ways would prejudice and stereotypes make it more difficult for the supervisors in this cookie business to improve relations with employees? How do the language differences contribute to the challenge?Lori Madden, a teacher of Spanish, Portuguese, and Latin American culture, uses her
2. The manager in this factory brought in a cultural expert to improve understanding of the Hispanic employees and enhance communication. Do you think this effort was more likely to improve communication or just reinforce prejudices? Why?Lori Madden, a teacher of Spanish, Portuguese, and Latin
3. What else might supervisors in this factory do to improve the way the company manages diversity?Lori Madden, a teacher of Spanish, Portuguese, and Latin American culture, uses her cultural knowledge to help employers bridge language and cultural barriers with Spanish-speaking employees. One of
1. Can you think of any other common prejudices about older workers?
2. Who are some older workers you know? Pick one or two, and consider what qualities they bring to their job. Do they possess the seven qualities of older workers mentioned in Figure
?
3. How can you learn from your older co-workers? How can they learn from you?
1. What is the correct decision regarding “viewing” the remains?
1. . Where should a funeral be held?
1. Who clears the table at large family dinners?
1. What is the most important part of the wedding ceremony?
1. . What is the most important part of the reception?
1. Your work team is responsible for interviewing candidates for openings in the group and making hiring recommendations. For a current opening, you have interviewed several qualified people and decided which is the best. However, the candidate is quite young, and most of the members of your work
1. Identify common types of problem behavior among employees.
2. Explain why and when supervisors should counsel employees.
3. Describe counseling techniques.
4. Discuss effective ways of administering discipline.
5. Describe the principles of positive discipline and self-discipline.
6. Explain how supervisors can detect and confront troubled employees.
1. Specify how supervisors can direct troubled employees in getting help and then follow up on the recovery efforts.
2. Discuss the role of the supervisor’s manager and the human resources department in helping the supervisor with problem employees.
1. Do you think that the Chevron supervisor explained his disciplinary actions to Ion sufficiently? Was it the supervisor’s responsibility to help Ion meet the goals of the performance agreement and attendance improvement plan? How could Ion and his supervisor each have communicated more
1. Dennis McCutcheon supervises the employees who work in the building supplies department of a large discount hardware store. One of his employees, Kelly Sims, has been late to work every Tuesday and Thursday for the last three weeks. Sometimes she disappears for more than an hour at lunch.
2. What is the difference between directive and nondirective counseling? Give an example of each in the form of a brief dialogue.
3. An employee explains to her supervisor that her performance has been slipping because she has been distracted and frightened by threats from her former husband.a. Should the supervisor counsel the employee about her job performance? Explain.b. Should the supervisor counsel the employee about the
5. What are the steps in the discipline process? In what kinds of situations would a supervisor take all these steps?6. What additional type of information should be included in the following warning to an employee?“I noticed that you returned late from lunch yesterday and three days last week.
7. Describe four guidelines for disciplining employees effectively.
8. Jackie Weissman supervises a group of technicians in a laboratory that conducts medical tests. It is extremely important that the technicians follow lab procedures to obtain accurate test results. What steps can Weissman take to apply positive discipline with her group?
9. What are some signs that an employee has been abusing alcohol or drugs? Why should a supervisor avoid making a statement such as,“You’ve been coming to work high lately”?
10. What steps should a supervisor take in confronting an apparently troubled employee?
11. Rick Mayhew’s nine-year-old son was recently diagnosed with a chronic illness that is difficult and expensive to treat. In addition, Mayhew’s elderly mother-in-law is going to be moving in to live with his family. His supervisor has noticed that his performance has been suffering lately; he
12. Tom Chandra has a problem with one of the production workers he supervises. The worker has been ignoring instructions about the new procedures for operating a lathe, preferring instead to follow the old procedures. What kind of help can Chandra get from his manager and the human resources
1. Was it appropriate for the station to suspend Giangreco for expressing his personal opinion on his Twitter feed? Why or why not?Marc Giangreco, a longtime and popular sports anchor of ABC station WLS-7, recently tweeted that President Donald Trump was “a cartoon lunatic”in a “country full
2. If you had to make the decision about whether to discipline Giangreco and how, with whom would you consult? What would you ask?Marc Giangreco, a longtime and popular sports anchor of ABC station WLS-7, recently tweeted that President Donald Trump was “a cartoon lunatic”in a “country full
3. Does this incident provide an example of effective discipline as described here? Can you suggest a way WLS-7 could add to the effectiveness of the discipline in this situation? Do you think the desire to set an example for other broadcasters and members of the press should have any weight in the
1. For statements 1, 2, 5, 8, and 9, try to think of a way to use positive discipline in place of punishment to prevent or correct the problem behavior.
2. Is punishment ever necessary or desirable in the workplace? If so, when might it be appropriate? If not, why not?
3. Can you think of a work situation in which you experienced punishment? If so, did it benefit you (for example, by teaching you a valuable lesson)?
4. What do I need to do to improve my disciplinary skills in order to be a supervisor in the future?
5. Mike Jerrick, a Fox news anchor in Philadelphia, was suspended indefinitely after commenting on air about White House spokesperson Kellyanne Conway’s term “alternative facts.” Jerrick explained that Conway was “good at bull----” and then immediately apologized to the audience and
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