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supervision concepts skill
Supervision Concepts And Skill Building 5th Edition Samuel Certo - Solutions
• “What could we do if we had all the money in the world?”
• “What if we had no deadline for solving the problem?”
• “How might a child solve this problem?”
• “What would the ideal solution look like?”
4. In each of the following situations, what is interfering with the supervisor’s ability to make the best decision? Suggest how the supervisors can improve their decision making.a. “I think this new smartphone model should be blue,” said the design supervisor. “I like blue.”b. “Let’s
6. Philip is a supervisor who likes to work independently.Whenever he faces a new situation, he prefers to analyze it and make his decision without consulting other sources. How might this method of decision making affect the results of his decision? What might be a better way for Philip to proceed?
7. Rita McCormick is the supervisor of the state office that processes sales tax payments. She has noticed that workers are falling behind and wants to get authorization either to hire two more employees or to schedule overtime until the work gets caught up. McCormick estimates there is an 80
8. What are some advantages of making decisions as a group? What are some disadvantages?
11. How can supervisors foster creativity in their department or work group?
12.. Reflecting back to the chapter opening “A Supervision Challenge” case. As a group, assume you have been asked to suggest a new beverage product for Dirty Lemon. (The existing offerings are called [detox],[energy], [skin+hair], and [sleep] and include ingredients like water, lemon juice,
13. 1. It’s often said that the ability to see the big picture, or the way in which a solution might affect the rest of the company, is another ingredient of creative problem-solving.Do you think Christensen’s subordinate was able to see the big picture in the challenge she gave him? Why or why
2. If you were the employee in this case, are there any other resources you would have liked to have to assist you in coming up with a solution?If so, what are they? How would you obtain them, and how would they help you?
3. Working with one or two other students, apply what you learned from the case and the chapter to brainstorm a problem similar to the one Christensen’s subordinate faced, but imagine the department you must become familiar with operates as a virtual team, none of whose members work in the same
1. Did more than half the statements apply to you? If a statement does not apply to you, does it describe something you can change about yourself?
2. Before you read this chapter and took this quiz, did you think of yourself as a creative thinker? How did the chapter and quiz affect your opinion?
3. What do you need to do to improve your decision-making skills in order to be a supervisor in the future?
14. Everyone who makes decisions makes some mistakes; the trick is to learn from them. Divide the class into teams and let each team member present one mistake he or she has made at work or in school, such as missing a deadline or appointment or misunderstanding some instructions. Discuss what the
15. Divide the class into teams of five or six students. You will do part of this problem-solving exercise on your own and part of it with your team. Then you will compare the two ways of working.The problem you will consider is that your school is spending more money than it should on energy
Explain why people join groups.
Distinguish types of groups that exist in the workplace.
Discuss how supervisors can get groups to cooperate with them.
Describe characteristics of groups in the workplace.
Identify the stages that teams pass through as they develop.
Explain why teamwork is important.
Describe how the supervisor can lead a team so that it is productive.
Discuss how to plan for effective meetings.
Provide guidelines for conducting effective meetings.
2. State whether each of the following groups is formal or informal. Then state whether it is a functional group or a task group.a. Six employees who have decided on their own to research the possibility of establishing an onsite day care facility.b. The board of directors of a major corporation.c.
4. Why do supervisors need to know about each of the following characteristics of groups?a. Roles of group members.b. Status of group members.
7. Peter Wilson is a supervisor who also leads a team that has been working on revamping an old product—snow saucers—to make them seem new and more attractive to a new generation of customers. The team includes both design and salespeople. What type or types of rewards might Peter consider for
9. Bonnie First supervises respiratory therapists at a large community hospital. One day her manager said, “Your department used too much overtime again last week. I want you to propose a solution to this problem, and I think you need to involve the employees in finding the solution. Get back to
11. Reflecting back to the chapter opening “A Supervision Challenge” case, imagine that you were a sterile processing department (SPD) supervisor at Christiana Hospital, assigned to one of its problem-solving teams. Consider that your team would also include hospital managers, nurses, and
1. What is the problem as Enrique probably sees it? What do the other nurses think is the problem?What is likely the real problem or problems with this team?
2. What could you as a supervisor do to better integrate a new team member who is valuable and qualified like Enrique but different in age and sex from the other members?
3. Draft a list of three things you can do in the short term to address the team-building challenges you and your subordinates face and three things you can do in the long term.
1. When is it helpful to be task oriented? When is it better to focus on getting contributions from the whole team?
2. Why can disagreement be beneficial in teams?
3. How can I encourage people to express their thoughts when we disagree? How can I express my own disagreements in a constructive way?
4. What do I need to do to improve my team-leading skills in order to be a supervisor in the future?
5. Below is a sample meeting agenda for a typical student team. Review the agenda and prepare to lead a meeting based on this outline. Write a list of do’s and don’ts you can follow to help you run the meeting.Team Meeting for Introduction to Personal Finance assignment Clarke Building, Room
1. Review the assignment (preparing a monthly budget for a hypothetical family of four) (2:00–2:15)
2. Review the steps in preparing a budget (2:15–2:45)a. Analyze the family’s incoming and outgoing income streams.b. Subdivide outgoing income into categories like utilities, rent, credit card and loan payments, savings, discretionary spending, etc.c. Calculate monthly totals for each stream.d.
1. How many individual students, working alone, did as well or better than students working in one of the teams?
2. Benefiting from the collective knowledge of a group to help solve a problem is but one advantage to working in groups. Name some other advantages of working in an effective group or team that normally cannot be realized when individuals work alone.
Define what a supervisor is.
Summarize research findings that have led to basic ideas of what managers should do.
Describe the basic types of supervisory skills.
Describe how the growing diversity of the workforce affects the supervisor’s role.
Identify the general functions of a supervisor.
Explain how supervisors are responsible to higher management, employees, and co-workers.
Describe the typical background of someone who is promoted to supervisor.
Identify characteristics of a successful supervisor.
What traits do you think can help a supervisor successfully manage remote workers?
What traits would you as a supervisor look for when hiring subordinates to work remotely?
Imagine that you have just been promoted to supervise the cashiers in a supermarket. List the specific technical, human relations, conceptual, and decision-making skills you think you might need to succeed at this job. How might you develop them continually to achieve the job of store manager?
Identify whether each of the following skills relates most to task-related, people-related, or change-related activities.a. The ability to communicate well with one’s manager.b. The ability to evaluate whether sales clerks are delivering polite and timely service.c. The ability to plan a safety
What are the basic functions of a supervisor?On which functions do supervisors spend most of their time?
What responsibilities do supervisors have to each of these groups?a. Higher management.b. The employees they supervise.c. Co-workers in other departments.
Discuss the possible link between personal traits and leadership ability.
Explain democratic vs.authoritarian leadership.
Explain major leadership theories.
Identify criteria for choosing a leadership style.
Explain how supervisors can develop and maintain good relations with their employees, managers, and peers.
As the supervisor of a group of production workers in a plant that manufactures parts for wind turbines, you have been asked by upper management to join a team of supervisors from different departments. Your objective will be to investigate ways to improve the time required to fill large orders
You supervise 20 telephone operators on the night shift for an online store. You used to be an operator yourself, so you know a great deal about the job. Management has been pressing you and other supervisors to reduce the amount of time operators spend on the telephone for each order. You believe
You are a supervisor in the engineering department and a member of a team that includes people from production, finance, marketing, and engineering. After conducting marketing research, your team must determine whether to recommend that your company expand its operations overseas. Which three
One of your employees is chronically late for work.Which of the five management functions would you rely on in each of the following situations? Discuss your choices in class.
Your department has switched to a new e-mail service, and some people are having difficulty making the change.Which of the five management functions would you rely on in each of the following situations? Discuss your choices in class.
Your manager has asked you to have your staff complete a special project without incurring any overtime.Which of the five management functions would you rely on in each of the following situations? Discuss your choices in class.
It is time to prepare your department’s budget for the coming year.Which of the five management functions would you rely on in each of the following situations? Discuss your choices in class.
Your team’s productivity is not meeting the standards the team set.Which of the five management functions would you rely on in each of the following situations? Discuss your choices in class.
Do you consider yourself a highly ambitious person? Yes / No
Do you sincerely like people and have patience with them? Yes / No
Could you assume the responsibility of decision making? Yes / No
Is making more money very important to you? Yes / No
Would recognition from others be more important to you than taking pride in doing a detailed job well? Yes / No
Would you enjoy learning about psychology and human behavior? Yes / No
Would you be happier with more responsibility? Yes / No
Would you rather work with problems involving human relationships than with mechanical, computational, creative, clerical, or similar problems? Yes / No
Do you desire an opportunity to demonstrate your leadership ability? Yes / No
Do you desire the freedom to do your own planning rather than being told what to do? Yes / No.
Which supervisory skills would be most important to you in this situation and why?
What types of responsibilities does he undertake?
How important do you think Clougherty’s experience as a referee was in preparing him to be a supervisor? Other than that work experience, what experiences and qualities do you think would be important for someone to succeed in Clougherty’s job? Do those experiences and qualities apply to most
In which of the following situations would you recommend that the supervisor use an authoritarian style of leadership? In which situations would you recommend a democratic style?Explain your choices.a. The supervisor’s manager says, “Top management wants us to find ways to reduce the
Identify the leader relationships error in each of the following situations. Suggest a better way to handle each.a. Carole Fields’s boss compliments her on the report she submitted yesterday. She says,“It was no big deal.”b. When Rich Peaslee was promoted to supervisor, he told the other
Reflecting back to the chapter opening “A Supervision Challenge” case, consider how the leadership theories and principles from this chapter might help supervisors lead employees through a difficult period such as a corporate merger, acquisition, or other major change. What leadership behaviors
Insight Communications promoted employees with good technical skills into supervisory positions and then taught them leadership skills.Is this the best way to get supervisors to lead well? Why or why not?
Identify three principles of leadership from this chapter that you think would be most important to include in the training for supervisors. Briefly explain why you selected these principles.
Supervisor Matt Stephens felt that he knew more about leading, and managers see improved performance in the trained supervisors’teams. If you were one of the supervisors, how else would you be able to tell if you were leading effectively?
What percentage of the CEOs in the survey were married with a stable home life?a. 40 percentc. 80 percentb. 60 percentd. 100 percent
How many of the CEOs were graduates of four-year colleges?a. about a fourthc. about three fourthsb. nearly halfd. all of them
How many of the CEOs were 40 or younger?a. about a fourthc. about three fourthsb. nearly halfd. all of them
What business sector were most of the fastest growing firms in?a. the service sectorc. sellingb. manufacturingd. distribution
Which industry had grown the most dramatically?a. computersc. business servicesb. telecommunicationsd. both a and b
Which of the following was true?a. Most of the company founders borrowed their start-up costs.b. None of the firms started with less than $5,000 in capital.c. Most of the company founders never borrowed their start-up costs.d. All of the firms started with substantially more than $5,000 in capital.
Which of the following was true?a. Technology skills or the rights to some intellectual property drove the success of most of the top firms.b. Highly efficient production processes drove the success of most of the top firms.c. Technology skills and intellectual property rights had little to do with
What was the average annual growth rate of the companies in the survey whose selling was conducted by an in-house sales staff compensated with traditional salary-plus-bonus structure?a. 25 percentc. 75 percentb. 50 percentd. 100 percent
Some of the characteristics identified in the questionnaire above do not describe leadership ability. Why do you think marital status, education level, and age are related to CEO status?
Do you aim to lead as a CEO someday, or would you prefer to exercise leadership in another capacity?
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