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total quality management
Business Information Management : Improving Performance Using Information Systems 1st Edition Dave Chaffey; Steve Wood - Solutions
1 Explain the importance of the systems analysis phase in developing information architecture.
9 Explain what a taxonomy is.
8 Define interoperability.
7 What value does XML have to information architects?
5 What does a use case diagram represent?
4 How can web designers illustrate web-site design concepts?
3 What are the key components of systems analysis?
2 Explain the purpose of a DFD.
1 List and define the first three forms of normalization.
Select two websites from large organizations (public- or private-sector). Think of a task to complete on the site or a targeted piece of information to find on the site.Using the ten heuristics introduced earlier mark each website out of five for each heuristic and total a score for both websites
3 Identify the stages in the taxonomy development at Sainsbury’s Sainsbury’s was in the process of re-platforming its core IT systems and as part of this activity has moved from a company intranet to a portal. The portal is called Connect. Having chosen the software for Connect we moved rapidly
2 List the benefits that a t axonomy has offered Sainsbury’s. Sainsbury’s was in the process of re-platforming its core IT systems and as part of this activity has moved from a company intranet to a portal. The portal is called Connect. Having chosen the software for Connect we moved rapidly
1 Why have Sainsbury’s chosen to use a taxonomy? Sainsbury’s was in the process of re-platforming its core IT systems and as part of this activity has moved from a company intranet to a portal. The portal is called Connect. Having chosen the software for Connect we moved rapidly through
Access the sample Intranet page for the Lo-cost Airline Company that has been added as a link to the student resources for the chapter at www.booksites.net/chaffey. Look at the page, make notes about the content and print the page out for the reference. Copy the address from the browser address
There is a blank wireframe below – in each box suggest:■ the navigation labels and links that need to be applied to the home page (from the list of 30 pages supplied). You do not necessarily need to include all 30 links.They are in no particular order.■ The position for logos and graphics.■
3 Discuss how the roles outlined in the case study relate to the concepts introduced in this chapter.
2 Discuss the differences between a database administrator and data administrator.
1 Briefly list the core skills of a database administrator.
As the information manager at the Lo-cost Airline Company you have been given a brief to redevelop the company intranet which has been identified as having low levels of use and is not being used to support key business processes.1 As part of the start of the analysis process you need to develop a
■ How can I develop information security policies?
■ How can our information systems interoperate?
■ How do we design information architecture for an intranet?
■ Which information modelling tool do I select?
■ How do I match information architecture to business processes?
■ Assess the factors contributing to an effective information architecture.
■ Understand the success factors for design of information architecture for a range of information environments.
■ Review information architecture techniques and tools.
■ Identify the parts of an information architecture strategy.
6 Produce a change management plan for introducing one of the following types of information management initiatives at a university:■ Customer relationship management system used for managing student recruitment;■ An intranet for staff;■ An intranet for students.
5 Discuss how information systems are used to support different forms of incremental change and discontinuous change and the different change management issues that arise in each.
4 Assess the change management issues and approaches to accommodate them that would be required for introduction of:(a) An electronic procurement system into an organization’s purchasing department(b) A new accounting system with business intelligence reporting capabilities into a finance
3 How should change be managed for successful implementation of different forms of knowledge management initiative?
2 Write an essay on how different types of stakeholder in a change project can be involved and managed to assist in successful completion of the change project.
1 Summarize how different models of organizational and individual responses to change can be applied to minimize problems of change management in an information-management-related change project.
8 What are the most typical problems in managing change for information management projects and how can they be minimized?
7 How can staff be motivated to encourage new behaviours and minimize resistance to change?
6 Who are the different stakeholders involved in change and how do they need to be managed?
5 Describe the typical approaches taken by a change agent to minimize problems of change on an information management project.
4 Why should organizational culture be considered when managing a change programme?
3 What are the signs of resistance to change exhibited by employees in the context of an information system implementation and how can they be countered?
2 Summarize the transition model of individuals’ reaction to change and describe approaches to counter or minimize these reactions in an information systems implementation.
1 Relate the concepts of incremental change and discontinuous change to information systems implementation.
2 What additional people-related problems do you think may arise when business intelligence systems are introduced for end-users? Assess these problems, which are not directly considered in the article, based on the concepts of managing change introduced earlier in this chapter. In the face of an
1 What are the typical problems in introducing business intelligence tools that are described in the case study? In the face of an economic downturn, one might have expected companies to cut back on IT projects across the board. Spending on business intelligence tools, however, remains healthy.
3 Assess potential reaction to change amongst staff and outline approaches through which this could be managed. The high-street retailer Boots launched its Advantage loyalty card in 1997. Today, there are over 15 million card holders of whom 10 million are active. Boots describes the benefits for
2 Summarize changes to organizational structure and responsibilities which may be necessary for introduction of such a scheme. The high-street retailer Boots launched its Advantage loyalty card in 1997. Today, there are over 15 million card holders of whom 10 million are active. Boots describes the
1 Summarize the potential benefits a loyalty scheme can deliver in terms of improved knowledge about customers. The high-street retailer Boots launched its Advantage loyalty card in 1997. Today, there are over 15 million card holders of whom 10 million are active. Boots describes the benefits for
You are an owner-manager of a business of 250 staff which produces office furniture. The intranet gives access to a staff directory, the latest product information and sales figures. Identify approaches that could be used to control the quality of information for each of these three types of
This activity ‘winds back the clock’ to the time when The Lo-cost Airline Company did not have an online sales facility. Using the models of employee response to change and change management introduced in this chapter, explain how change could be managed for the introduction of the system
Evaluate which of the four general categories of organizational cultural orientation summarized by Boddy et al. (2001) are likely to be most amenable to introduction of a knowledge management initiative which focuses on competitive intelligence (i.e.sensing the actions of competitors from
Consider the type of change which is associated with these different forms of business information management initiatives for the Lo-cost Airline Company relative to the framework shown in Figure 8.1:1 Introduction of new human resources management application.2 Introduction of online ticket sales
3 Discuss the need for a concept such as BPM when all new information systems and information management initiatives are ultimately driven by process improvement. With competition becoming seemingly tougher every quarter, companies are starting to experiment with a series of interlinked
2 Summarize the benefits for BPM discussed in the article. With competition becoming seemingly tougher every quarter, companies are starting to experiment with a series of interlinked technologies that allow them to optimise their business processes and to react quickly when market conditions
1 How does the article suggest that business thinking and practice has evolved since the exhortations for business process re-engineering in the 1990s? With competition becoming seemingly tougher every quarter, companies are starting to experiment with a series of interlinked technologies that
■ What are the success factors for managing change associated with major information management implementations?
■ Are there typical responses of individuals to organizational change which can be anticipated and controlled?
■ Assess the suitability of responses to organizational change associated with the introduction of new information management approaches.
Identify models of response to change associated with information management initiatives.
Explain Different types of change
6 Assess the advantages and disadvantages of using a structured project management method such as PRINCE2 within a large organization and a small organization.
5 Summarize the characteristics of an effective project office or project management office (PMO) within a large organization.
4 How do the success factors for the completion of an information systems project vary for:(a) A transactional information system such as a customer relationship management system and(b) A knowledge-based system such as a corporate information portal to promote knowledge sharing?
3 Where should the responsibility for IS project management lie within a large organization? Assess the alternatives.
2 Evaluate the relative risks involved at each stage of a systems development project (or within the different activities of a rapid applications development project) and suggest techniques that can be used to control these risks.
1 Explore the reasons why information management projects continue to exhibit a high rate of failure.
8 Summarize the activities that need to occur between when the system design of a new project is complete and the system sign-off.
7 Distinguish between analysis and design activities.
6 Describe the activities that must occur at the start of a project, before detailed analysis occurs.
5 Contrast the traditional waterfall model and rapid application development approach to systems development.
4 Summarize the tools that a project manager uses to control a project from its inception to its completion.
3 What are the benefits of the different approaches to sourcing a new system?
2 Describe the alternatives for sourcing a new information system.
1 What are the characteristics of a failed information systems project?
2 Produce a summary of project management actions that could have been taken which may have avoided the problems experienced on the project. You should make recommendations for each stage of the systems development lifecycle and the overall project management approach. 2.24 The Agency's operational
1 Produce a detailed Gantt chart for the project similar to Figure 7.14, showing all the main activities and milestones referred to in the report extract and the list of key events. 2.24 The Agency's operational imperative to start the roll-out to offices in October 1998 required all parties to
3 Evaluate the article identifying success factors for:(a) Moving to a project management methodology such as PRINCE2.(b) Any systems development management project. In 2002 the Reading Borough Council based in South-East England was working to comply with the e-Government agenda. This initiative
2 What are the main barriers to introducing a project management methodology such as PRINCE2 into an organization? In 2002 the Reading Borough Council based in South-East England was working to comply with the e-Government agenda. This initiative from Central Government requires local Councils to
1 What were the background and the benefits to Reading Borough Council of implementing a structured project management methodology such as PRINCE2?In 2002 the Reading Borough Council based in South-East England was working to comply with the e-Government agenda. This initiative from Central
Referring to the cells in Table 7.2, select the most appropriate combination of build method and type of developer for the following types of information management system in the Lo-cost Airline Company:1 Operational application for managing staff rosters (which staff will be used on which
■ Which specific risks are related to management of information management projects?
■ How can we avoid the high reported failure rates for IS implementations?
■ Understand approaches used by project managers to control projects.
■ Identify the risks associated with typical phases of a project.
■ Identify the typical stages in an information systems project.
6 Much of the research into success factors for developing information systems strategy dates from the 1980s and 1990s. To what extent do you think lessons have been learnt? What might the reasons be for changes in IS implementation?
5 Assess the relevance of approaches developed for IS strategic planning for assisting in e-business strategy and implementation.
4 What should the involvement be for senior management in determining and executing information systems strategy in a large organization?
3 Assess alternative approaches to selection of IS applications portfolio.
2 Suggest approaches managers can use to ensure that IS strategy is aligned with business strategy, but can also impact business strategy where appropriate.
1 Assess the barriers to and facilitators for creating a successful information systems strategy process.
8 Explain the differences between these types of IS investments: strategic, key operational, high potential and support.
7 Explain the concept of portfolio management.
6 Evaluate different approaches for aligning IS strategy with business strategy and using it to impact business strategy.
5 What analysis of an organization’s external business environment should be conducted as part of IS strategic environment analysis?
4 What internal analysis should be conducted as part of IS strategic environment analysis?
3 Describe the characteristics of Michael Earl’s alternative approaches to the IS strategy process: business-led, method-driven, administrative approach, technological approach, organizational approach. Evaluate the advantages and disadvantages of each.
2 Distinguish between and relate IS strategy to IT strategy, information management strategy and knowledge management strategy.
1 Summarize the purpose of IS strategy development. What are the characteristics and outcomes of successful IS strategy development?
To what extent do you think the success of this infrastructure project reflects a sound approach to IS strategy development within Tesco? Use the case to demonstrate how Tesco managed this project as part of its IS strategy Expansion in a competitive environment relies on being able to respond to
Select an industry or market such as the chemical industry, electronics industry, retail books or banking markets.For each of Porter’s five forces, assess whether the Internet has, on balance, increased or decreased the power of each of the five forces. Questions that should be asked by an
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