Business Information Management : Improving Performance Using Information Systems 1st Edition Dave Chaffey; Steve Wood - Solutions

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Does the company provide significant amounts of financing to its customers?
Are receivables concentrated in one or two large customers?
Are premises, equipment or vehicles leased? Are the lease rental payments effectively fixed rate finance?
How significant is interest expense?
Does the company operate share option schemes? Do they represent an exposure?
6 Assess the role of e-government in managing equitable access to online information resources and services.
5 Write an essay assessing the extent to which George Orwell’s prophecies about‘Big Brother’ monitoring citizens made in his novel 1984 have become today’s reality.
4 What are the threats from computer viruses and how should companies protect their systems from computer viruses?
3 Assess the different risks of unauthorized external access to information systems and suggest countermeasures.
2 You have recently been appointed as IT manager in an organization with 200 staff. You have been told that some unlicensed software is in use. You want to avoid the company being reported and fined for software piracy. Detail the measures you would take use to end software piracy in the
1 In your role as information manager you are giving a one-day workshop on data protection and privacy legislation to managers. Develop a set of ten slides which explain the principles and requirements of UK law.
8 Define e-government and give examples of different approaches to e-government.
7 Outline the measures that can be taken by an organization to stop software piracy.
6 What are the different types of computer virus? What steps can be taken by an organization to limit the impact of viruses?
5 Describe the different forms of threats from hacking and solutions to counter them.
4 How can the need for organizations to monitor employee use of networked computer systems be reconciled with the legal and ethical constraints on monitoring?
3 How is intellectual property of resources available through the Internet protected?What are the constraints on individuals and organizations using such resources?
2 Explain the requirements that data protection and privacy legislation places on organizations in your country.
1 Distinguish between legal and ethical constraints on the management of business information.
3 Assess the suitability of techniques described in the article to counter plagiarism. This case highlights experiences of plagiarism in Australian universities which are mirrored at universities throughout the world. The article gives examples which show the prevalence of plagiarism based on
2 Discuss the prevalence of plagiarism at your place of study! This case highlights experiences of plagiarism in Australian universities which are mirrored at universities throughout the world. The article gives examples which show the prevalence of plagiarism based on Internet material and shows
1 Define ‘plagiarism’ using your understanding of the term, the article and the definition at www.turnitin.com (www.turnitin.com/research_ site/e_what_is_plagiarism.html). This case highlights experiences of plagiarism in Australian universities which are mirrored at universities throughout the
3 Do you think it is ethical for organizations to monitor employees to detect access to pornography and then sack them if they have accessed it?
2 What practices does the article suggest organizations should adopt to counter misuse of computer resources by employees? Can you suggest further measures?
1 Summarize the benefits of using automated software tools to manage staff access to Internet content and e-mail.
You are responsible for data protection at a university and need to develop guidelines for staff. You are comparing or benchmarking your current guidelines against those of other universities in your country.Perform a Google search to find data protection guidelines for universities or colleges in
Explain The Freedom of Information Act (FOIA
Explain Electronic commerce legislation
Explain Problems introduced by data protection and privacy legislation
Explain Data protection and privacy legislation
Explain Privacy
Explain Ethics within the information society
Explain Ethics in information management
■ What is the balance between business imperative and moral stance for monitoring and controlling employee data access?
■ What are the risks of unauthorized access to data and how can we minimize these?
■ What are the legal constraints on managing customer and employee data?
■ Define the risks of unauthorized data access and solutions to counter them.
■ Assess approaches to providing and monitoring employee access to information.
■ Understand the implications of privacy and data protection legislation for managers.
6 Explain how the concept of ‘total cost of ownership’ can be used to control information service delivery.
5 Assess the opportunities and risks of outsourcing knowledge management activities.
4 Create a plan for the same organization for improving the quality of the delivery of external market information – competitive intelligence.
3 You are CIO at a European-based airline which currently uses a mix of internal application development (with a team of 100 developers) and additional specialist external contract staff. You have been following the trend in offshore outsourcing and want to assess the business case for offshore
2 Write an essay on e-mail management.
1 Discuss the future of information services outsourcing.
8 What are the management issues involved with offshore outsourcing for information services?
7 Explain the benefits and risks associated with information service outsourcing.
6 Summarize the different types of information service outsourcing.
5 Explain the concept of the total cost of ownership.
4 Describe the typical problems with e-mail usage by staff which need to be managed.
3 Outline approaches for protecting the information resource.
2 What types of information delivery are information services responsible for?
1 Explain the relevance of the service quality gap model to information service delivery.
2 What do you think that other organizations considering large-scale total outsourcing could learn from this case study? We are fortunate that outsourcing contracts between government organizations such as the UK national tax office, the Inland Revenue and outsourcing companies are open to public
1 Summarize the successes and failures of this outsourcing contract. Evaluate the reasons for the successes and failures. We are fortunate that outsourcing contracts between government organizations such as the UK national tax office, the Inland Revenue and outsourcing companies are open to public
2 Develop your own argument to counter the CFO’s case. You are a chief information officer (CIO) for an organization with a holding of several hundred PCs.The average age of a PC is approaching three years, and you think it is time to upgrade the PCs.However, the chief financial office (CFO)
1 Summarize the argument that the CFO is likely to use to argue for a five-year upgrade cycle. You are a chief information officer (CIO) for an organization with a holding of several hundred PCs.The average age of a PC is approaching three years, and you think it is time to upgrade the PCs.However,
End-user information service quality requirements Purpose To review the types of information services needed by end-users and their level of quality Activity Assess the information service requirements of three different types of end-user at a university or college: (a) a student completing an
■ How do we minimize total cost of ownership for information systems?
■ How do we manage end-user development?
■ How do we evaluate service levels delivered to end-users?
■ Define approaches for managing end-user computing and outsourcing.
■ Explain the concept of total cost of ownership.
■ Identify different types of information service delivery.
What is service quality
6 You have recently been appointed to the newly created position of ‘customer information quality manager’ at The Lo-cost Airline Company. Create a plan to improve information quality. Your report will be read by senior managers at the airline so you will need to explain concepts and justify
5 Produce a report on approaches to improve information quality for accounting information systems.
4 Write an essay on the importance of human controls on information quality.
3 Assess the extent of adoption of the information audit approach by businesses and explore reasons for your findings.
2 What approaches can organizations take to improve information quality?
1 Assess the importance of information quality to organizations.
6 Summarize approaches to improve organizational information quality.
5 Summarize approaches to improve organizational data quality.
4 Describe the work involved in an information audit.
3 Explain the purpose and different applications of an information audit.
2 What is the difference between data quality, information quality and knowledge quality?
1 Explain how the DIKAR model can be used to inform different aspects of information quality.
Purpose Explores the notion of data quality further together with approaches that can be defined my managers for improving data quality.Activity An organization has set the target of increasing from 50 per cent to 80 per cent valid e-mail address data quality within its customer base. You have to
3 Assess the possible risks associated with this approach. Deutsche Bank is one of the largest financial institutions in Europe, with assets under management worth 100 billion euros (£60 billion). It operates in seven different countries under different names, although the company is considering
2 How have DB changed their approach to information management? How has it changed the quality of their information? Deutsche Bank is one of the largest financial institutions in Europe, with assets under management worth 100 billion euros (£60 billion). It operates in seven different countries
1 What were the reasons for this information management initiative? Deutsche Bank is one of the largest financial institutions in Europe, with assets under management worth 100 billion euros (£60 billion). It operates in seven different countries under different names, although the company is
The information collected in the audit is summarized above. Imagine you are the information auditor. Develop a five-stage summary of the information audit using the example in the Research Insight ‘An information audit at the University of Glamorgan’. This case illustrates the types of
Capabilities of a corporate performance management system Purpose Explores the need for and requirements of a performance management system.Activity Read Mini case study 10.2 ‘Jigsaws always have more than one piece’ and the description of performance management and then identify between five
For this particular case identify the characteristics or attributes of data quality, information quality and knowledge quality and explain the relationships between them.Tip As you read the case study, map out the quality attributes of the different elements of the DIKAR model using Figure 10.2.
You are a manager responsible for recruiting international students to your university. You want to use external information sources to assess the performance of your college or university in comparison to other institutions and the national average in student recruiting.1 Using the attributes of
Define information quality
■ Who is responsible for information quality?
■ What approaches should we use for managing information quality?
■ How do we highlight the importance of information quality to employees?
■ Define the purpose and process of an information audit
■ Understand the relationship between data quality, information quality and knowledge quality.
■ Assess approaches for managing information quality.
9 You have been asked to develop an organizational intranet for a company that currently only shares information using file servers. Outline the key stages in developing the information architecture for the intranet.
8 You have been asked to develop an information system to capture information about employee holiday entitlements. Outline the key stages in developing the information architecture for the system.
7 Compare and contrast taxonomies and thesauri.
6 Explain why usability is important to information architecture.
5 Discuss how a wireframe can aid the web design process.
4 What value does the BS7799 Standard for information security have in helping improve information security?
3 Explain the value of card sorting in the system analysis stage.
2 Discuss the difference between information flow diagrams and data flow diagrams.

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Business Information Management : Improving Performance Using Information Systems 1st Edition Dave Chaffey; Steve Wood - Solutions

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