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total quality management
Business Information Management : Improving Performance Using Information Systems 1st Edition Dave Chaffey; Steve Wood - Solutions
Go to the ‘Wayback machine’ (www.archive.org) which stores historical versions of websites, effectively ‘freezing them in time’. This amazing site stores 30 billion web pages from 1996 to the present day. View pages from 1996 for some of the original pioneers such as Amazon and Yahoo!
Discuss the relevance of the different IS stages of growth models and IT maturity models presented in this section from the 1970s and 1980s to the ‘e-business era’.How relevant are these models to:(a) A small start-up organization?(b) A large, mature organization?One approach is to look at the
For each of the four different alternatives for IS responsibility outlined above list the advantages and disadvantages. Which do you think is the best solution for most organizations? To what extent do you think the best solution varies according to type of organization?
3 From the way Jean-Pierre describes his approach to integrating IT produce a checklist of the attributes needed by a CIO or information systems manager. Add to the list. ‘The key word for me is transparency. IT is about delivering services to end users, but the lack of visibility and
2 Summarize the strategic approaches used in Renault to integrate IT with the organization. ‘The key word for me is transparency. IT is about delivering services to end users, but the lack of visibility and transparency of IT is a problem in large companies.That can lead to a lack of confidence
1 What does Jean-Pierre see as the challenges of integrating IT into the organization? ‘The key word for me is transparency. IT is about delivering services to end users, but the lack of visibility and transparency of IT is a problem in large companies.That can lead to a lack of confidence in the
For a large organization such as The Lo-cost Airline Company and a smaller organization, identify for each of the five approaches to SISP presented above:1 Its advantages.2 Its disadvantages.3 Possible organizational reasons for using this approach.4 The desirability of this process relative to the
■ How can organizations evaluate and control the effectiveness of IS strategy?
■ Who should be responsible for IS strategy within an organization?
■ How are information and knowledge management strategies to be integrated with IS strategy?
■ How should we align IS strategy with business strategy?
■ Explain how IS strategy can support information management and knowledge management strategies.
■ Evaluate approaches by which IS can support and impact business strategy.
■ Assess the suitability of tools for selection and generation of IS strategy.
■ Describe approaches for developing IS strategy.
Describe The stages of IS strategy development
Define a process for IS strategy development
What is IS strategy?
7 What does knowledge management tell us about the importance of learning to organizations?
6 Outline possible reasons for failure in a knowledge management programme.
5 Discuss the incentives that can be used to develop a knowledge management culture.
4 Why is learning important to knowledge management?
3 What role can ICT play in enabling knowledge management?
2 Describe the role the knowledge audit plays in developing a knowledge management strategy.
1 Discuss definitions of knowledge using examples from organizations.
8 Outline the role of three examples of ICT enabling knowledge management.
7 Define communities of practice.
6 Define the four stages of the competitive intelligence lifecycle.
5 How does competitive intelligence relate to knowledge management?
4 Differentiate between the codification and personalization approaches to knowledge management.
3 How can the data from a knowledge audit be visually represented?
2 Define knowledge management.
1 What are the four stages in the tacit/explicit knowledge creation model developed by Nonaka?
Read the following position statement from the British Standards Institute (BSI) on Knowledge Management published on the BSI website: https://www.bspsl.com/secure/bs_km/state.pdf.Summarize the advantages and disadvantages of a standards-based approach to knowledge management by filling in Table
Local government Scenario: you are responsible for recruiting staff in local government. Senior management has identified key knowledge management objectives and an outline knowledge strategy related to their business strategy and wish to employ several staff to develop and implement a strategy for
2 How did the DTI’s knowledge management strategy link to the overall strategy? The DTI strategy One of the key recommendations of the DTI Reviews was that the Department needed much greater strategic focus in order to achieve its aims.DTI's ambition was Prosperity for All, by raising
1 Which approach(es) to knowledge management can you identify? The DTI strategy One of the key recommendations of the DTI Reviews was that the Department needed much greater strategic focus in order to achieve its aims.DTI's ambition was Prosperity for All, by raising productivity and
For various organizational sectors use Table 5.5 to suggest a KM strategy mix.Make sure you can justify each selection. Table 5.5 Internet banking Computer games Airline Online bookseller Car manufacturer Pharmaceutical Health service Local government Codification Personalization
This example will use the Lo-cost Airline. In Table 5.4, translate the key business objectives into knowledge management objectives. As an example the first objective has been completed. Table 5.4 Business objectives Provide the lowest fares in the industry Efficient cost-management Provide
2 Discuss the difference between performance and facilitation networks. Scenario Three separate workgroups distributed across three different locations have been merged together following an extensive organization-wide restructuring plan. Two of the former workgroups have been relocated to a single
1 How can social networks analysis add value to the bank’s knowledge management strategy? Scenario Three separate workgroups distributed across three different locations have been merged together following an extensive organization-wide restructuring plan. Two of the former workgroups have been
There is more than one set of practices or ideas about knowledge management.Use the Internet to search for definitions of the term ‘knowledge management’.Find at least five definitions. The following websites can be used as starting points:www.gurteen.com, www.knowledgeboard.com, www.brint.com,
■ How should knowledge management strategy be aligned with corporate strategy?
■ What are typical barriers to effective knowledge management?
■ How can ICT support a knowledge management strategy?
■ How do we use knowledge to increase organizational efficiency and competitiveness?
■ Select and assess the value of information systems to knowledge management.
■ Identify key management issues of knowledge management.
Define knowledge
6 You are an information management consultant. Produce a template for the elements of information strategy that could be applied in different organizations.
5 Assess different approaches to analysing the use of information as a resource in an organization.
4 Which factors shape the role and responsibilities of the chief information officer in a large organization?
3 Evaluate the suitability of the Hawley (1995) recommendations for information management.
2 Assess the most appropriate relationship between information management, knowledge management, information systems and e-business strategies within a large organization.
1 Discuss alternative approaches to structuring the information management function within an organization.
9 Summarize approaches to information mapping.
8 What are the stages in creating an information audit?
7 Describe the purpose and content of an information policy.
Describe different ways in which responsibilities for information management can be assigned.
5 How can information quality be assessed and improved?
4 How can an information management strategy manage organizational information as a resource?
3 What is the typical relationship between information systems and information management strategy in an organization?
2 Summarize the needs for a distinct information management strategy within an organization.
1 Distinguish between information management and knowledge management.
2 How was buy-in for this information management project achieved from the business units? What are the benefits and drawbacks of this approach? The headquarters of pharmaceuticals giant GlaxoSmithKline (GSK) makes a bold statement, towering over the M4 motorway on the approach into Central London.
1 Why is storage management an important business issue for GlaxoSmithKline? The headquarters of pharmaceuticals giant GlaxoSmithKline (GSK) makes a bold statement, towering over the M4 motorway on the approach into Central London. And with 100,000 employees and annual pharmaceutical sales of
Refer to the best-practice ‘exemplar sites’ listed at:www.jisc.ac.uk/index.cfm?name=infostrategies_exemplar These have been implemented through adoption of the JISC (1995) standards.Select one or several of the institutions for which a published information management strategy exists. Now
2 What information management activities does the group complete? To what extent could these be successfully completed within an information technology department? The merger of two big companies offers huge opportunities– and, of course, some attendant threats too. For me, it has provided the
1 Where does information management fit within the GlaxoSmithKline organizational structure?Assess the advantages and disadvantages of this approach according to the article and your own experience. The merger of two big companies offers huge opportunities– and, of course, some attendant threats
Referring to the different aspects of information quality shown in Table 4.4, discuss how you assess the information quality of a Website for these cases:1 An online article about information quality.2 A ‘news and views’ Website for the IT or another industry.3 A comparison Website for choosing
Starting with a blank piece of paper, identify at least ten strategic issues for information management and approaches to manage these issues. Different groups should consider different sizes of organization from different industry sectors. Now review the ten guidelines of the Hawley Committee and
4 These commandments imply a need for a separate information management strategy or policy. From your experience of working in organizations or your understanding of IS strategy, do you think these issues could be managed through other organizational strategies such as corporate strategy or IS
3 In groups, agree a priority order for the ten commandments in order of strategic importance. Dealing with data is a time-consuming exercise. The need to respond to spam and viruses, or to comply with legislation, can give the impression that data is the enemy.So turning data into extractable
2 Are there any additional commandments you would use, based on your experience or understanding of information management literature? Dealing with data is a time-consuming exercise. The need to respond to spam and viruses, or to comply with legislation, can give the impression that data is the
1 Review the ten commandments for handling information management. For each commandment devise a single sentence which would explain to a business manager why information management is important. Dealing with data is a time-consuming exercise. The need to respond to spam and viruses, or to comply
Why is an information management strategy needed?
■ Which management controls should be built into an information strategy?
■ How should we structure and resource information management?
■ How does the information management strategy relate to IT/IS and knowledge management strategies?
■ Do we need an information management strategy?
■ Describe the management issues that need to be addressed in an information management strategy.
■ Relate information management strategy to other organizational strategies.
■ Justify the need for a defined information management strategy.
6 Explore the concept of device convergence and its implications for an ecommerce manager of an airline or retailer.
5 Explain the concept of the ‘semantic web’. What is its future relevance to businesses?
4 When launched in Europe, 3G technologies often fell behind adoption forecasts.Explain the reasons for this phenomenon and assess the future prospects for the technology over the next three years.
3 You work for an IT industry analyst. Your next assignment is the production of a report on the future adoption of public Wi-Fi networking over the next five years. Produce a structure for your report and then use existing online data sources to fill in the details of your report.
2 You have been asked to produce a report on the relevance of XML to an organization that already uses EDI for ordering raw materials from its suppliers. You should define XML, explain its advantages and disadvantages for procurement in comparison with EDI and outline specific problems with its
1 You are advising a small start-up company that specializes in web design on the hardware infrastructure they will require. The company will have a director, one business development manager, a head designer and four designers.Define a suitable technology infrastructure for this organization,
8 Describe two alternatives approaches for wireless access to the Internet.
7 Explain the differences between HTML and XML. What are their relevance to managers?
6 What are the benefits and disadvantages of client/server systems?
5 Which Internet standards are involved when a web page is requested by a client and served from a server?
4 What are the main alternative output devices for a PC? Explain the options and the criteria on which the best device can be based.
3 Distinguish between memory and storage. Which alternative options are available for memory and storage?
2 Produce a table summarizing the main components of a basic PC giving a short description and a typical specification for each component.
1 Explain the different components of the technology infrastructure of an organization with reference to your place of study.
2 What approaches were used in the creation of easyJet’s online presence which were significant in its success?Very few bricks and mortar companies can claim to have had a more successful e-commerce strategy than easyJet. With around 90 per cent of sales generated from its Website, the Internet
1 Assess the reasons why easyJet has been able to achieve over 90 per cent of its sales over the Internet. Very few bricks and mortar companies can claim to have had a more successful e-commerce strategy than easyJet. With around 90 per cent of sales generated from its Website, the Internet has
1.2 Write a short justification for the adoption of XML-based standards which will form part of your business case for presentation to the management team who have no knowledge of XML.
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