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Cases In Health Care Management 2nd Edition Sharon B. Buchbinder, Nancy H. Shanks, Dale Buchbinder, Bobbie J Kite - Solutions
What are the legal and ethical ramifications?
What are the facts in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Should the patient and his family pursue legal action in this case? If so, for what reasons. What would be the legal basis for such action?
What are the options for the patient and family in the future including further treatment and personal plans for dealing with end-of-life disease?
What role might cognitive biases play in this case?
What methods should have been employed to prevent this misdiagnosis?
Identify the main organizational problem in this case.
What is going on in this case?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these assumptions focused at the individual/staff level, clinical/program level, or
What are some resources available for perpetrators of domestic violence?
What are some resources available for victims of domestic violence?
What do you recommend as potential solutions?
What are the ethical issues that exist in this case?
What are the applicable laws for this case?
What do you, her mentor, recommend that she do?
How costly could this problem become for CMH? In what way?
Do you think that Serena and employees like her are set up to fail?
What has gone wrong in this scenario? Is it appropriate for these committee chairs to be making these requests?
Do White employees understand the pressure put on employees of color, particularly females of color? (Hint: you might want to read the Brown and Caver & Livers articles.)
Explain why diversity issues have become increasingly important to all types of health care providers.
What has changed for many hospitals and businesses in general with respect to diversity concerns, particularly for females and minorities in the last several years?
Would you recommend that human resources (HR) do some type of training session to educate all employees about microaggression issues? Again, right away? At another time?Focusing on this or another scenario?
Given what you’ve learned about microaggressions, please advise Josephine about this and recommend how she might deal with it.
Do you think that Josephine should address this with Ms.Clules? When might she do this—right away or at a later point in time? Why? Justify your position.
What are microaggressions? Does this situation fit the definition? Explain why or why not?
Putting yourself in Josephine’s shoes, what are you thinking?
What tools could be used to support the clinic team in an effort to acknowledge and address the religious needs of patients?
What consequences might a clinical practice face if they do not address issues of religious aspects of care?
Dr. Ulmer was fortunate that Mr. Kaur took the time to explain religious needs during the visit. What other reactions might the clinical staff see from patients as the result of not addressing religious preferences?
How might an organization demonstrate that they acknowledge and accept religious preferences?
Is religious preference part of cultural competence? Defend your stance.
Do microagressions also occur from patients to health care providers and staff? How do these impact patient care?
What tools could be used to support the staff in an effort to acknowledge microaggressions and address the cultural competence needs of patients?
What consequences might the hospital face if they do not address microaggressions and issues of cultural competence?
Even though none of these people meant to offend, are their microaggressive actions acceptable? Defend your stance.
How might an organization demonstrate their cultural competence in rectifying this situation?
What lack of cultural competency is being displayed here?
Have you ever been embarrassed or ashamed to admit a lack of proficiency in a certain area to a health care provider? How did you handle that situation or how would you if you found yourself in that situation in the future? Do you feel such a situation could impact the care you receive?
What ethical principles did the MA violate in this case? Do you believe a lack of cultural awareness contributed to her actions?Provide evidence from the case or other resources to back up your answer.
Although Dr. Romero got paged away on an emergency, do you believe he is partially to blame for the breakdown of communication in this case? How could he have handled the situation differently to ensure Alejandro received all of the proper information prior to his stress test?
According to the Agency for Healthcare Research and Quality(AHRQ), health care organizations can take a number of approaches to improve cultural competence among their workforces. Suggestions include language assistance, cultural brokers, cultural competence training, and a TeamSTEPPS Limited
What cultural and health biases and disparities are evident in this case? How do these biases and disparities impact the care Alejandro received from the clinic?
What organizational issues does this case represent, and how would you effect change?
You are in Human Resources and this situation was brought to your attention, how would you respond?
What is the office director’s responsibility in this situation?
If you were the director, how would you manage the situation between Chris and Jill?
If you were Chris, what would your next step be?
Is Chris being bullied? Explain your answer.
What is happening in this case?
What are the first three steps the CCM should take upon receiving the call from the patient?
How does the intersection of race and sexual orientation impact this case?
Should lesbian, gay, bisexual, transgender, and queer(LGBTQ) training be a specific requirement for health care providers?
What obligations does a physician have to report this encounter?
What are the ethical responsibilities of a physician as related to treating a patient?
What are the main concerns of this case?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these assumptions focused at the individual/staff level, clinical/program level, or
If you were running a clinic such as this one, what would you do to prevent this type of thing from happening, considering these things might not be reported?
What role do you think the clinic being for the less fortunate part of the community played, if any, in the patient not saying anything to anyone?
Why do you think the provider felt like it was okay to move forward with this line of questioning?
What is going on in this case?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these assumptions focused at the individual/staff level, clinical/program level, or
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in Part II of this case.
What is going on in Part II of this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these assumptions focused at the individual/staff level, clinical/program level, or
Is there specific training that you would recommend for the employees at this practice?
What steps would you immediately take to mitigate the risk to the organization and to meet the needs of the patient?
What are the specific points of failure in the patient termination process and what should be done to address them?
What are the major issues presented in this scenario?
What specific interventions would you implement to reduce the potential of creating additional health disparities in this patient population?
What challenges might Moon encounter implementing telehealth within this population?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these assumptions focused at the individual/staff level, clinical/program level, or
What other data should you explore to build the business case?
What barriers might you experience and how might you overcome them?
Which stakeholders would you need to include in the discussion of implementing this data collection?
What is the importance of collecting race, ethnicity, and language preference information (RELP)?
What are the human and monetary cost associated with these types of turnover?
How are hospitals and other providers that have seen a sizable exodus of employees dealing with this problem? What specific strategies are being used?
Have some providers taken steps to prevent the exodus of staff? What are the strategies they have used in this regard?
What are the potential risk management and legal liabilities of employees not being vaccinated?
What are the reasons for their reluctance? What are the differences in reasoning in certain areas of the country, such as in the South and/or rural areas? What are the differences for various groups of people?
Are the unvaccinated health care workers typical anti-vaxxers or is there something different about the COVID-19 vaccination resistance movement?
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