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total quality management
Cases In Health Care Management 2nd Edition Sharon B. Buchbinder, Nancy H. Shanks, Dale Buchbinder, Bobbie J Kite - Solutions
Explore the issue of vaccine hesitancy in more depth. What does the data show about vaccine hesitancy across the country?
Which benefits make the most sense? Provide the rationale for your recommendations.
Should mental health benefits be added as part of the chain’s plan?
What are the barriers to getting access to mental health care for many people?
What are some strategies to recruit new employees to long-term care?
What are some strategies to retain employees in long-term care facilities?
What are the specific problems raised by the coronavirus pandemic for employees in long-term care? Who has been mainly impacted by these problems? Is it women, low-wage earners, or others?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these assumptions focused at the individual/staff level, clinical/program level, or
Should the HR director have provided more guidance and direction to Simone at the outset?
Did Simone do enough homework before jumping in and creating the job description? Would it have made more sense for her to have investigated the finance department before proceeding with the job description?
What are the disadvantages to a workplace experiencing these types of issue? What are the advantages that could be gained by fixing the identified issues?
What would be Simone’s first steps to address the issue she identified? Would she need some help? From whom?
Do you envision a quick fix for the issue identified?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.. What major issue did Simone uncover during her visit to the finance department? Was it a different issue than she originally thought she would encounter?
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Should Apple be updating her resume and looking for another job?
What recommendations would you make as to next steps so that Apple has a high chance of success in gaining physician buy-in to creating the standardization?
What are some of the barriers to creating standardization among so many different practices, especially after an acquisition is completed?
What are the major risks of having clinical support staff frequently transitioning to various clinics with different workflows, policies, and procedures?
What are the benefits of standardizing some workflows, policies, and procedures for multi-practice medical groups?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these assumptions focused at the individual/staff level, clinical/program level, or
What steps would you suggest to arrive at some resolution in this situation?
Should it be left to the employee, River, to take action in this situation?
What potential legal risk is there to Mx. Ohno’s actions?
What organizational issues can you identify?
What are some barriers that may occur during this process, and what would be the plan to overcome them?
How can organizations who have acquired physician practices engage providers to work toward common definitions such as an acceptable scope of practice for medical assistants?
What is the importance of identifying clear roles for clinical support staff, especially when it comes to safety?
What are the current applicable laws and regulations within the U.S. as they pertain to scope of practice for Medical Assistants?
Compare and contrast the net income amounts to cash increases or decreases. Does this make sense? What does a disparity between income and cash flows suggest?
Review the three years of financial statements and the interim statements. Perform ratio and other analysis to identify accounts and balances that should be examined during the course of the year-end substantive audit work.
Which financial statement do most users review? Why is the balance sheet critical for effective financial statement analysis?
Identify the types of accounts and circumstances that raise concern for misstatement of financial statements.
Identify all qualitative potential issues for the current year audit.
Is there a way that the clinic could utilize aspects of the electronic health record or patient information to explain diagnostic services versus elective?
When identifying a script or policy for ancillary staff, what needs to be considered for continued patient satisfaction when it comes to billing?
When discussing provider education, what is the best way to educate providers on the true severity of this problem?
Do you think it is truly unethical for a provider to guarantee payment from a commercial coverage for treatment?
One suggestion from upper management was to prohibit providers from discussing billing with patients. Do you think this will improve patient satisfaction surrounding billing?
Is there a way for the clinic manager to approach this situation that will make both the providers and the supervisors feel comfortable with next steps?
How does the clinic make it clear to patients who have been given a commercial payor authorization, but have insufficient coverage for treatment, that they will be required to make out-of-pocket payments?
Given the desire for growth of the specialty, what would the clinic’s next steps be to make this a reality?
How do you think the clinic can utilize a prior authorization structure similar to a commercial payor for financial stability?
Do you think it is possible to achieve the clinic’s financial goals while still making sure the clinic is accessible to all patients?
What do you think should be considered as a top priority for identifying a solution to this situation? Should the team focus on patient satisfaction or financial stability?
What type of communication or support needs to happen to support the solution?
What method would you use to improve leadership, teamwork, and clinical best practices to address the problem?
How can the leaders connect with their staff and emphasize relationships over tasks, yet recapture lost revenues?
What is the Triple Aim in health care? To meet the Triple Aim, how can the organization leaders improve documentation to lower costs? What would you propose to solve the issue? Can this issue be resolved in three months? Is your solution a sustainable automatic process?
Given the staff have worked diligently to use the newly implemented EHR, is this an appropriate time to ask for more documentation compliance?
What change management models can be used to support Lean methodologies? How can you use change management models to help the clinical staff prepare for more change improvements?
What are the elements of workflow analysis?
What are the elements of a high-reliability organization?
What are the elements of Lean Methodology, Lean Six Sigma, and PDSA (Plan, Do, Study, Act)?
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in Part I of this case.
What is going on in Part I of this case?
What are potential barriers to implementing telehealth visits in this scenario? For the clinic? For the patients?
For which patients and for what type of appointments would you recommend implementing telehealth first?
In this scenario, how will you convince the owner that a new telehealth program can save the practice?
What are the current federal and state rules and regulations regarding telehealth?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these assumptions focused at the individual/staff level, clinical/program level, or
What type of training would you recommend for Jem and the staff?
What would have been a more appropriate way for Jem to manage the situation to decrease the risk of it escalating?
What cultural and procedural issues played a part in how this situation was managed?
What is the difference in the law as it applies to an emotional support dog and a service dog?
What are the applicable laws that apply to this scenario?
What barriers might you encounter throughout this process and what tools could you use to overcome them?
What steps do you recommend for building the case for standardization of the problem list in their EHR?
How can you and upper management effectively use change management practices to recommend standardization of the problem list in their EHR?
What is the importance of leveraging the problem list in an EHR?
What steps can be taken to ensure Tree’s team is able to manage the inevitable eventual return of normal operations?
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