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business
business communication

Questions and Answers of Business Communication

What are some ways to improve interpersonal communication?
What are some communication signals you might receive from specific body language cues?
What are some ways to manage your time more efficiently?
What are 11 trends in business communication? What do these trends mean for you?
What are some electronic privacy issues that could affect you at your workplace?
What are some techniques of good writers? Which ones do you use regularly?
What are ways to get ideas for a specific communication?
What activities are parts of the composing process? Which one should you be doing more often or more carefully in your writing?
What are some half-truths about style?
What are some ways you can make your sentences more effective?
What are some ways you can make your paragraphs more effective?
How can you adapt good style to organization preferences?
How do revising, editing, and proofreading differ? Which one do you personally need to do more carefully?
How can you get better feedback on your writing?
a. Each of the following words has several denotations. How many can you list without going to a dictionary? How many additional meanings does a good dictionary list?Browser log see court table
In each of the following pairs, identify the more favorable term. When is its use justifiable?1. wasted/sacrificed2. Illegal alien/immigrant3. friendly fire/enemy attack4. terminate/fire5.
Identify and correct the errors in denotation or connotation in the following sentences:1. In our group, we weeded out the best idea each person had thought of.2. She is a prudent speculator.3. The
Write two sentences to describe each of the following situations. In one sentence, use words with positive connotations; in the other, use negative words.1. Chris doesn’t spend time on small
Identify the more formal word in each pair. Which term is better for most business documents? Why?1. Adapted to geared to2. Befuddled confused3. Assistant helper4. Pilot project testing the waters5.
Revise these sentences to eliminate jargon and to use short, familiar words.1. When the automobile company announced its strategic downsizing initiative, it offered employees a career alternative
Identify passive voice in the following sentences and convert it to active voice. In some cases, you may need to add information to do so. You may use different words as long as you retain the basic
Revise each of the following sentences to replace hidden verbs with action verbs.1. An understanding of stocks and bonds is important if one wants to invest wisely.2. We must undertake a calculation
1. Eliminate words that say nothing. You may use different words.a. There are many businesses that are active in community and service work.b. The purchase of a new computer will allow us to produce
Revise each of the following sentences to create parallelism.1. The orientation session will cover the following information:Company culture will be discussed.How to use the equipment.You will get an
Revise each of the following sentences to put readers in them. As you revise, use active voice and simple words.1. Mutual funds can be purchased from banks, brokers, financial planners, or from the
Revise these sentences to make them smoother, less wordy, and easier to read. Eliminate jargon and repetition. Keep the information; you may reword or reorganize it. If the original is not clear, you
Make each of the following paragraphs more readable by opening each paragraph with a topic sentence. You may be able to find a topic sentence in the paragraph and move it to the beginning. In other
Revise each paragraph to make it easier to read. Change, rearrange, or delete words and sentences; add any material necessary.a. Once a new employee is hired, each one has to be trained for a week by
As your instructor directs, write a paragraph on one or more of the following topics.a. Discuss your ideal job.b. Summarize a recent article from a business magazine or newspaper.c. Explain how
This is an actual press release published in the Des Moines Register with an article on buzzwords.Wal-Mart Stores, Inc., the largest private employer with more than 1.8 million employees and the
Each of the following paragraphs contains errors in grammar, spelling, and punctuation. Which errors does your spelling or grammar checker catch? Which errors does it miss? Does it flag as errors any
Why is document design important in business communication?
What are the four levels of document design?
What are some guidelines for document design?
What are some basic guidelines for designing brochures? Web pages?
How can you perform basic usability testing on your documents?
Indicate whether you consider each of the following actions ethical, unethical, or a gray area. Which of the actions would you do? Which would you feel uncomfortable doing? Which would you refuse to
Reorganize the items in each of the following lists, using appropriate headings. Use bulleted or numbered lists as appropriate.a. Rules and Procedures for a Tuition Reimbursement Plan1. You are
You’ve just joined the financial aid office at your school. The director gives you the following form and asks you to redesign it. The director says: We need this form to see whether parents have
Why is global business important?
What are the advantages of receiving an overseas assignment?
Why is diversity becoming more important than ever before?
What are low-context and high-context cultures?
How do our values and beliefs affect our responses to other people?
What are some forms of nonverbal communication? What variations would you expect to see in them among people of different cultures?
Why do people from monochronic cultures sometimes have trouble with people from polychromic cultures?
What are some characteristics of oral communications you should consider when communicating cross-culturally?
What are some cautions to consider when writing for international audiences?
Why is it important to check cultural generalizations?
In each of the following situations, identify one or more ways that cultural differences may be leading to miscommunication.1. Alan is a U.S. sales representative in South America. He makes
Your company sells customized computer systems to businesses large and small around the world. The Executive Committee needs to recommend someone to begin a three-year term as Manager of Eastern
What are 10 kinds of productive roles in teams? Which roles do you prefer to play?
What are five kinds of nonproductive roles in teams?
What are some team decision-making strategies?
Name five characteristics of successful teams.
What is groupthink? Have you ever experienced it?
What are some techniques for resolving conflict?
What are some techniques for responding to criticism?
What are some techniques for making meetings effective?
What are some techniques for collaborative writing?
Suggest one or more ways that each of the following teams could deal with the conflict(s) it faces.1. Mike and Takashi both find writing hard. Elise has been getting better grades than either of
What technological changes are occuring in business communication?
What are the multiple purposes of informative and good news messages?
How does information overload impact your communications?
When do you use face-to-face contacts? Phone calls? Instant messages? Text messaging? Social media? Letters? Memos and e-mails?
What are some tips for effectively using face-toface contacts? Phone calls? Instant messages? Text messaging? Social media? Letters? Memos and e-mails?
How do you organize informative and positive messages?
What are some concerns to consider when choosing and ordering the information in your message?
What are tips for composing some of the common varieties of informative and positive messages?
Today, you get this request from a subordinate.Subject: Request for LeaveYou know that I’ve been feeling burned out. I’ve decided that I want to take a three month leave of absence this summer to
Your organization has decided to institute a suggestion system. Employees on hourly pay scales will be asked to submit suggestions. (Managers and other employees on salary are not eligible for this
Write an e-mail to a co-worker (with a copy to the person’s supervisor) thanking him or her for helping you or complimenting him or her on a job well done. Use details to give your note sincerity.
Write to a customer or client, to a vendor or supplier, or to your boss announcing good news. Possibilities include a product improvement, a price cut or special, an addition to your management team,
Annually in the United States, cities switch to daylight saving time and then back again. The time change can be disruptive for hotel guests, who may lose track of the date, forget to change the
Your company has decided to pay employees for doing charity work. Employees can spend 1 hour working with a charitable on nonprofit group for every 40 they work. Employees will be paid for this hour,
Your company is ready to open an employee fitness center with on-site aerobics and yoga classes, exercycles, tread mills, and weight machines. The center will be open 6 am to 10 pm daily; at least
During a recent board meeting, your organization’s officers decided to respond to complaints from workers and clients about smokers who gather outside the main entrance to your office building.
Your company is in a prime vacation spot, and as personnel manager you get many letters from students asking about summer jobs. Company policy is to send everyone an application for employment, a
Your organization has decided to encourage employees to take courses by reimbursing each eligible employee a maximum of $3,500 in tuition and fees during any one calendar year. Anyone who wants to
What are the reasons behind the patterns of organization for negative messages in different situations?
What are the parts of negative messages? How may those parts be changed for different contexts?
When should you not use a buffer?
When should you not apologize?
What are some ways you can maintain a caring tone in negative messages?
What are some different varieties of negative messages? What are some examples from the chapter text and sidebars?
As director of customer service at C’est Bon, an upscale furniture store, you manage the store’s credit. Today you are going to reject an application from Frank Steele. Although his income is
A colleague in another state agency has e-mailed you asking if you would like to use the payroll software her agency developed. You wouldn’t. Switching to a new program would take a lot of time,
Today you received the following message in your mailbox:Dear (Your Name),Thank you for your membership with Fit4Life. We hope you are enjoying our fitness club and that you’re reaching your health
Rewrite the following negative message:Dear Madam:Unfortunately, because you have not paid your account for the last three months, we have absolutely NO CHOICE but to turn off your heat soon. We know
Today, as you reviewed some cost figures, you realized they didn’t fit with the last monthly report you filed. You had pulled the numbers together from several sources, and you’re not sure what
Your employees’ health insurance allows them to choose from one of three health maintenance organizations (HMOs). Once employees have selected an HMO, they must get all medical care (except for
You are traveling on a first-class flight from New Delhi to London. When you wake, you find the corpse of a woman, who died in the economy section of the airplane, sitting next to you. After flagging
You’re the administrator of your university’s computer labs. Many students have asked for longer lab hours, and you presented the request to your superiors. However, you’ve just been informed
You are Midas Investment Services’ specialist in estate planning. You give talks to various groups during the year about estate planning. You ask nonprofit groups (churches, etc.) just to reimburse
What are four questions you should answer when analyzing persuasive situations? Which question do you think is the most important? Why?
What are three basic persuasive strategies? In what kinds of situations is each preferred?
Why aren’t threats effective persuasion tools?
How do you start the body of persuasive direct requests? Why?
How do you organize persuasive problem-solving messages?
How do you develop a common ground with your audience?

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