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business
business communication

Questions and Answers of Business Communication

How do you introduce sources in the text of the report?
Why should reports try to have a topic sentence at the beginning of each paragraph?
What are the characteristics of an effective report title?
What goes in the letter of transmittal?
What is the difference between summary and descriptive abstracts?
What goes in the introduction of a report?
What is the difference between conclusions and recommendations?
Indicate whether each of the following would be an assumption or a limitation in a formal report.a. Report on Ways to Encourage More Students to Join XYZ Organization1. I surveyed a judgment sample
The following Executive Summary is poorly organized and too long. Rearrange information to make it more effective. Cut information that does not belong in the summary. You may use different words as
Write an informative report on one of the following topics.1. What should a U.S. manager know about dealing with workers from ______ [you fill in the country or culture]? What factors do and do not
What are four major components of planning effective presentations?
What are four different kinds of presentation openers you can use?
Name 10 guidelines for creating effective visuals.
What are some major criteria for choosing the information for your presentation?
Provide a suitable topic for each of the five common patterns of organization for presentations.
What are some ways to deal with the common fear of public speaking? Which ways would work for you?
List some pointers for effectively handling questions during presentations.
The following openers and closes came from class presentations on information interviews.Does each opener make you interested in hearing the rest of the presentation?Does each opener provide a
Evaluate the following drafts of PowerPoint slides.Are the slides’ background appropriate for the topic?Do the slides use words or phrases rather than complete sentences?Is the font big enough to
Attend a lecture or public presentation on your campus. While the speaker is presenting, don’t focus on the content of the message. Instead, focus only on his/ her speaking ability and take notes.
Listen to a speaker talking about a controversial subject. (Go to a talk on campus or in town, or watch a speaker on a TV show like Face the Nation or 60 Minutes. ) Observe the way he or she handles
Evaluate an oral presentation given by a classmate or a speaker on your campus. Use the following categories:Strategy1. Choosing an effective kind of presentation for the situation.2. Adapting ideas
Evaluate team presentations using the chapter checklist.As your instructor directs,a. Fill out a form indicating your evaluation in each of the areas.b. Share your evaluation orally with the team.c.
Identify and correct the errors in the following passages.Company’s are finding it to their advantage to cultivate their suppliers. Partnerships between a company and it’s suppliers can yield
Provide the necessary punctuation in the following sentences. Note that not every box requires punctuation.1. The system ( s (ser ( friendly design ( provides screen displays of work codes ( rates
Provide the necessary punctuation in the following sentences.Note that not every box requires punctuation.1. Office work especially at your desk can create back shoulder neck or
Revise the following sentences to correct errors in noun–pronoun and subject–verb agreement.1. If there’s any tickets left, they’ll be $17 at the door.2. A team of people from marketing,
Revise the following sentences to correct errors in pronoun case.1. I didn’t appreciate him assuming that he would be the group’s leader.2. Myself and Jim made the presentation. 3. Employees
Revise the following sentences to correct dangling and misplaced modifiers.1. Originally a group of four, one member dropped out after the first meeting due to a death in the family.2. Examining the
Revise the following sentences to create parallel structure.1. To narrow a web search,Put quotation marks around a phrase when you want an exact term.Many search engines have wild cards (usually an
Revise the following sentences to correct comma splices, run-on sentences, fused sentences, and sentence fragments.1. Members of the group are all experienced presenters, most have had little or no
Revise the following sentences to eliminate errors in grammar and usage.1. The number of students surveyed that worked more than 20 hours a week were 60%.2. Not everyone is promoted after six months
Revise the following sentences to correct errors in writing numbers.1. 60% percent of the respondents hope to hold internships before they graduate.2. 1992 marked the formal beginning of the European
Choose the right word for each sentence.1. Many Canadian (companies, company’s) are competing effectively in the global market.2. We can move your (families, family’s) furniture safely and
Choose the right word for each sentence.1. Exercise is (good, well) for patients who have had open-heart surgery.2. This response is atypical, but it is not (unique, unusual).3. The personnel
Choose the right word for each sentence.1. The audit revealed a small (amount, number) of errors.2. Diet beverages have (fewer, less) calories than regular drinks.3. In her speech, she (implied,
Choose the right word for each sentence.1. The author (cites, sights, sites) four reasons for computer phobia.2. The error was (do, due) to inexperience.3. (Your, You’re) doing a good job
Analyze the mechanical errors (grammar, punctuation, word use, and typos) in each of your papers.How many different errors are marked on each paper?Which three errors do you make most often?Is the
What is business research? Why should there be any question about the definition of research?
What is the difference between applied research and basic or pure research? Use a decision about how a salesperson is to be paid, by commission or salary, and describe the question that would guide
Distinguish between an explanatory and predictive research study.
Distinguish between a reporting study and a descriptive study.
A sales force manager needs to have information in order to decide whether to create a custom motivation program or purchase one offered by a consulting firm. What are the dilemmas the manager faces
Toyota had a major problem with unexplained acceleration in several of its top models in 2010. It closed down production and stopped sales of multiple models. What types of research might Toyota have
You have received a business research report done by a consultant for your firm, a life insurance company. The study is a survey of customer satisfaction based on a sample of 600. You are asked to
What evidence is presented in the Bringing Research to Life vignette of efforts to understand the management dilemma?
What evidence is presented in the Bringing Research to Life vignette of efforts to understand the management dilemma? Discuss.
Apply the principles in Exhibit 1-5 to the research scenario in question 8.
Competitive Coup in the In-Flight Magazine.
classFree Waters in Miro Beach: Boaters Inc. versus City Government.
The High Cost of Organizational Change.
Data-Mining Ethics and Company Growth Square Off.
Hearsay Social is a company developed to monitor how workers at large companies interact with customers on Facebook, LinkedIn and other social media sites. Companies pay $100,000 or more for a
Assume you were contracted as a research supplier to Apple during the development of the iPad, introduced in 2010. What ethical issues would have influenced your firm’s behavior in its involvement
Distinguish among the following sets of items, and suggest the significance of each in a research context.
Describe the characteristics of the scientific method.
Below are some terms commonly found in a management setting. Are they concepts or constructs? Give two different operational definitions for each.a) First-line supervisorb) Employee moralec) Assembly
In your company’s management development program, there was a heated discussion between some people who claimed, “Theory is impractical and thus no good,” and others who claimed, “Good theory
An automobile manufacturer observes the demand for its brand increasing as per capita income increases. Sales increases also follow low interest rates, which ease credit conditions. Buyer purchase
You observe the following condition: “Our female sales representatives have lower customer defections than do our male sales representatives.”a) Propose the concepts and constructs you might use
You are the office manager of a large firm. Your company prides itself on its high-quality customer service. Lately, complaints have surfaced that an increased number of incoming calls are being
Identify and classify all the variables in the Army’s dud shell research.
What was Myra’s hypothesis for the Army’s dud shell research? What was the Army’s hypothesis?
Using Exhibits 3-1 and 3-9 as your guides, graph the inductions and deductions in the following statements. If there are gaps, supply what is needed to make them complete arguments.a. Repeated
Everywhere you look, there’s compelling evidence that the single-minded pursuit of wealth runs contrary to the scientific attitude. A big story touching the investment banking community was the
That investment manager Bernard Madoff’s hedge fund Ascot Partners was a giant scam will likely be the finance story remembered from the last decade. It is estimated that Madoff stole an estimated
Some questions are answerable by research, and others are not. Using some management problems of your choosing, distinguish between them.
Discuss the problems of trading off exploration and pilot testing under tight budgetary constraints. What are the immediate and long-term effects?
A company is experiencing a poor inventory management situation and receives alternative research proposals. Proposal 1 is to use an audit of last year’s transactions as a basis for
It costs thousands of dollars to generate an application (apps) for the Apple iPad. Just offering an APP is not a guarantee of success. The most successful APPS, sold as downloads, have to offer
Based on an analysis of the last six months’ sales, your boss notices that sales of beef products are declining in your chain’s restaurants. As beef entrée sales decline, so do profits. Fearing
What are the benefits to MindWriter if they implement the pilot study Jason recommends?
How can MindWriter’s existing database of service complaints be used to accumulate service problem information in advance of the proposed research? What information should be sought?
Using Exhibit 4-1 and case examples from marketing firms' websites, discover how “favored technique” approaches to research design dominate many firm’s strategies.
Using Exhibit 4-1, find a case study of a research example in which a clear statement of the management dilemma leads to a precise and actionable research question.
In a recent scientific discovery, a natural ingredient found in milk can protect against obesity even while mice keep on enjoying diets that are high in fat. The researchers, who reported their
Confronted by low productivity, the president of Oaks International, Inc. asks a research company to study job satisfaction in the corporation. What are some of the important reasons that this
Explain how each of the five evaluation factors for a secondary source influences its management decision-making value: (a) Purpose, (b) Scope, (c) Authority,(d) Audience, (e) Format
Define the distinctions between primary, secondary, and tertiary sources in a secondary search.
What problems of secondary data quality must researchers face? How can they deal with them?
In May 2007, TJX Co., the parent company of T.J. Maxx and other retailers, announced in a Securities and Exchange Commission filing that more than 45 million credit and debit card numbers had been
Confronted by low productivity, the president of Oaks International, Inc. asks a research company to study job satisfaction in the corporation. What are some of the important reasons that this
You have been approached by the editor of Gentlemen’s Magazine to carry out a research study. The magazine has been unsuccessful in attracting shoe manufacturers as advertisers. When the sales
Develop the management-research question hierarchy for a management dilemma you face at work or with an organization for which you volunteer.
How might you use data mining if you were the human resources officer or a supervising manager?
Using the MindWriter postservicing packaging alternative as the research question, develop appropriate investigative questions within the management-research question hierarchy by preparing an
Using Exhibit 5-4, Exhibit 5-6, Exhibit 5b-1 and Exhibit 5b-2 state the research question and describe the search plan that Jason should have conducted before his brainstorming sessions with Myra
Using the “uneven courier performance” problem or the “product damaged during repair” problem (see the Close-up and Exhibit 5-8), develop some exploration activities that would let Jason and
Develop the management-research question hierarchy (Exhibits 5-6 and 5-8), citing management dilemma, management question, and research question(s) for each of the following:a. The president of a
Oreo cookies turned 100 this year, and it was quite a birthday. Nabisco celebrated with a limited-edition-flavor release called Birthday Cake Oreos, with the taste of Funfetti cake and rainbow
Below are a number of requests that a staff assistant might receive. What specific tools or services would you expect to use to find the requisite information? (Hint: Use the Business Sources
Distinguish between the following:(a) Exploratory and formal studies.(b) Experimental and ex post facto research designs.(c) Descriptive and causal studies.
Establishing causality is difficult, whether conclusions have been derived inductively or deductively.(a) Explain and elaborate on the implications of this statement.(b) Why is ascribing causality
Using yourself as the subject, give an example of each of the following asymmetrical relationships:(a) Stimulus-response(b) Property-disposition(c) Disposition-behavior(d) Property-behavior
Why not use more control variables, rather than depend on randomization as the means of controlling extraneous variables?
Researchers seek causal relationships by either experimental or ex post facto research designs.(a) In what ways are these two approaches similar?(b) In what ways are they different?
You have been asked to determine how hospitals prepare and train volunteers. Since you know relatively little about this subject, how will you find out? Be as specific as possible.
You are the administrative assistant for a division chief in a large holding company that owns several hotels and theme parks. You and the division chief have just come from the CEO’s office, where
Propose one or more hypotheses for each of the following variable pairs, specifying which the IV is and which is the DV. Then develop the basic hypothesis to include at least one moderating variable
Using the eight design descriptions, profile the MindWriter CompleteCare satisfaction study as described in this and preceding chapters.

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