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business
business communication

Questions and Answers of Business Communication

Use the data in Exhibit 16-5 to construct a stem-and-leaf display.a) Where do you find the main body of the distribution?b) How many values reside outside the inner fence(s)?
Distinguish between the following:a) Parametric tests and nonparametric testsb) Type I error and Type II errorc) Null hypothesis and alternative hypothesis.d) Acceptance region and rejection
Summarize the steps of hypothesis testing. What is the virtue of this procedure?
In analysis of variance, what is the purpose of the mean square between and the mean square within? If the null hypothesis is accepted, what do these qualities look like?
Describe the assumptions for ANOVA, and explain how they may be diagnosed.
Suggest situations where the researcher should be more concerned with Type II error than with Type I error.a) How can the probability of a Type I error be reduced? A Type II error?b) How does
What hypothesis testing procedure would you use in the following situations?a. A test classifies applicants as accepted or rejected. On the basis of data on 200 applicants, we test the hypothesis
You conduct a survey of a sample of 25 members of this year’s graduating business students and find that the average GPA is 3.2. The standard deviation of the sample is 0.4. Over the last 10 years,
You are curious about whether the professors and students at your school are of different political persuasions, so you take a sample of 20 professors and 20 students drawn randomly from each
You contact a random sample of 36 graduates of Western University and learn that their starting salaries averaged $28,000 last year. You then contact a random sample of 40 graduates from Eastern
A random sample of students is interviewed to determine if there is an association between class and attitude toward corporations. With the following results, test the hypothesis that there is no
You do a survey of business students and liberal arts school students to find out how many times a week they read a daily newspaper. In each case, you interview 100 students. You find the
One-Koat Paint Company has developed a new type of porch paint that it hopes will be the most durable on the market. The R & D group tests the new product against the two leading competing products
A computer manufacturer is introducing a new product specifically targeted at the home market and wishes to compare the effectiveness of three sales strategies: computer stores, home electronics
Employers, military, and colleges use aptitude tests to predict how well someone might perform. Recently, critics have said there isn’t much difference in performance above a certain level—that
Distinguish between the following:a. Regression coefficient and correlation coefficient.b. r = 0 and ρ = 0.c. The test of the true slope, the test of the intercept, and r² = 0.d. r² and r.e.
Describe the relationship between the two variables in the four plots.
A polling organization collected data on a sample of 60 registered voters regarding a tax on the market value of equity transactions as one remedy for the budget deficit.a. Compute gamma for the
Using the table data in question 3, compute Somers’s d symmetric and then use opinion as the dependent variable. Decide which approach is best for reporting the decision.
A research team conducted a study of soft-drink preferences among residents in a test market prior to an advertising campaign for a new cola product. Of the participants, 130 are teenagers and 130
Using the following data,X ....... Y3 ...... 66 ...... 109 ...... 1512 ...... 2415 ...... 2118 ...... 20a. Create a scatterplot.b. Find the least-squares line.c. Plot the line on the diagram.d.
A home pregnancy test claims to be 97 percent accurate when consumers obtain a positive result. To what extent are the variables of €œactual clinical condition€ and
Fill in the missing blocks for the ANOVA summary table on net profits and market value used with regression analysis.a. What does the F tell you? (Alpha= .05)b. What is the t value? Explain
Secure Spearman rank-order correlations for the largest Pearson coefficient in the matrix from question 9. Explain the differences between the two findings.
Using the matrix data above (Forbes 500), select a pair of variables and run a simple regression. Then investigate the appropriateness of the model for the data using diagnostic tools for evaluating
For the data below, X ....... Y25 ....... 519 ....... 717 ....... 1214 ....... 2312 ....... 209 ....... 258 ....... 267 ....... 283 ....... 20a. Calculate the correlation between X and Y.b.
“There is an ‘unhealthy correlation’ between the building of skyscrapers and subsequent financial crashes,” according to Barclays Capital. Examples include: the world’s first skyscraper,
Distinguish between the following:a. Technical report and management report.b. Topic outline and sentence outline.
What should you do about each of these?a. Putting information in a research report concerning the study’s limitations.b. The size and complexity of tables in a research report.c. The physical
What type of report would you suggest be written in each of the following cases?a. The president of the company has asked for a study of the company’s pension plan and its comparisons to the plans
There are a number of graphic presentation forms. Which would you recommend to show each of the following? Why?a. A comparison of changes in average annual per capita income for the United States and
Choose any case containing data from text website and prepare a findings page, similar to the one in Exhibit 19-3.
Executives at Warner Brothers believe that Ellen DeGeneres is the heir apparent to Oprah Winfrey in daytime TV. In its last season, a research report revealed that The Ellen DeGeneres Show was, for
The Index of Small Business Optimism declined 3 points in June 2012, falling to 91.4 and losing gains achieved earlier in the year, according to the NFIB Research Foundation report. Labor market
Distinguish between the following:a. Impromptu speaking and an extemporaneous presentation.b. The motivated sequence and the cause/effect/solution pattern of organization.c. The rule of three in
Describe the differences among logos, ethos, and pathos and their uses for the research presentation.
What are the three types of learners, and how is the presentation different for each of these groups in your audience?
The day before your presentation, you are suffering from pounding heart, a slight tremor in your hands, and stomach problems. What specific c measures can you take to build your confidence and reduce
Outline a set of visual aids that you might use in an oral presentation on these topics:a. How to write a research report.b. The outlook for the economy over the next year.c. A major analytical
Your class team in research methods has completed a field project for a financial institution on branch location effectiveness. What questions about audience analysis should you answer as you plan
How did the Henry & Associates presentation:a. Perform an audience analysis?b. Engage the audience?
In your presentation to a venture capital company, you are pitching your research plan for a smartphone application that does short-term cash flow forecasts. Describe how you would use each type of
Using Exhibit, choose an appropriate graphing technique to show the difference between men’s and women’s attitudes on the top five Super Bowl ads. (You can find this listing on adbowl.com.)
You are creating slides for a presentation that is being given to seek a research contract with a leading toy manufacturer. Considering the following aspects of your presentation (introduction,
You are preparing to give a research presentation about the effectiveness of Toyota’s advertising to restore public confidence in the wake of their delays in solving the accelerator pedal
Why might a researcher wish to disguise the objective of a study?
One of the major reasons why survey research may not be effective is that the survey instruments are less useful than they should be. What would you say are the four possible major faults of survey
Why is it desirable to pretest survey instruments? What information can you secure from such a pretest? How can you find the best wording for a question on a questionnaire?
What are the three purposes for which people communicate? What percentage of a manager’s time is spent communicating? Give examples of the types of communication that managers use.
Why has communication been identified as perhaps the single most important aspect of team work?
Describe the five stages in the communication process using the following terms: (a) sender, (b) encode, (c) channel, (d) receiver, (e) decode, (f) feedback, and (g) interferences or barriers.
What are some common causes of unethical behavior in the workplace?
Describe several intercultural communication barriers and how they might be overcome.
How does communication in work teams differ from that of traditional organizations?
What aspect of cultural diversity do you feel will impact you most in your career: international, intercultural, intergenerational, or gender? Explain your answer, including how you plan to deal with
Lack of Internet access is causing some nations to be classified as information “have-nots.” What international communication problems could result?
Considering the four strategic forces discussed how is business communication today different from that of 30 years ago? In what ways is it easier? In what ways is it more difficult?
1. How would you respond to those with concerns about loss of individual incentive? Argue for or against the increased emphasis on team reward, using either personal examples or examples from
1. How is diversity good for a company? 2. How can diversity among employees within a company help that company do a better job in the marketplace? 3. What are some possible differences between an
1. In small groups, discuss how the communication process between David and Malcolm breaks down. Where do the barriers begin and how could these barriers have been avoided? 2. In what type of
What unique challenges do women CEOs face?
Discuss how a flat organizational structure affects communication.
How does a corporate leader “fix what is broken, without breaking what works”?
What is meant by stroking? How does it affect interpersonal communication in the workplace?
When a manager says to an employee, “May I see you in my office,” what are some of the possible metacommunications?
How can managers use Maslow’s need levels, the Johari Window, and the management theories of McGregor and Hersey and Blanchard to improve communication with employees?
How do effective conversation and listening impact a business’ overall success?
Why do some teams never reach the highest stage of team development? What can be done to overcome the obstacles to peak team performance?
1. In small groups, discuss what meanings could be attributed to Gareth’s body language. What should Gareth do to be a more effective communicator in this situation? 2. As Gareth, compose a short
How has cultural change impacted the mission and activities of Hallmark?
How does perception and audience analysis affect the communication process? What factors about the audience should you consider?
What differences in the ideals of the older and younger generations may explain communication clashes between these groups in the workplace?
What value is gained from cultivating a “you attitude” in spoken and written messages? Give an example of a writer- and a reader-centered message to make your point.
Discuss five writing techniques that enable communicators to build and protect goodwill.
Provide five guidelines for projecting a positive, tactful tone.
Why is conciseness valued in business communication? Provide at least three suggestions for reducing word count without sacrificing content.
What primary benefits does the writer gain from outlining before writing or speaking? How does the receiver benefit?
What is empathy and how does it affect business communication? How are empathy and sympathy different?
How can you ensure quality in a collaboratively written document? Perhaps someone on your team makes unnecessary additions or questionable edits, such as revising to make the document sound “more
a. An audit manager for a U.S. firm, who has been transferred to the company’s office in Japan, provides the following message to launch the marketing/production team’s work on a new product. b.
1. In small groups, discuss what you observed about Tim and Gareth’s relationship. Do they work well together? Explain. 2. In small group, discuss how Tim and Gareth’s communication breaks down.
1. Write a one-page summary explaining the factors that led to the need for more translation services. 2. Write a one-page summary explaining the difference between word translation and culture
Why is selecting an appropriate communication channel important to the overall effectiveness of the message? Provide two examples.
What three questions assist a communicator in the decision to organize a message deductively or inductively?
Dean Rodenbough is quoted as saying that “the CEO is traditionally the voice of any major decision impacting our employees or one of our businesses and is our preferred spokesperson.” If so, why
What are the seven steps for proofreading a document systematically to locate all errors?
How can companies’ financial statements confuse or mislead readers?
Read the script of testimony given by Mary Schapiro to the U.S. Senate Committee on Banking that addresses the need for clear disclosure in financial statements: a. According to Schapiro, what
How has automated speech recognition software affected the preparation of business messages? What changes are predicted in the near future?
Discuss several strategies that will enhance the quality and efficiency of writing with a computer.
Explain the benefits collaborative technology provides to work teams. Include several examples of the capability this technology provides.
What value does knowing the readability level of a document serve? What two factors should be evaluated for possible revision in an effort to reduce the readability index of a report?
What are the benefits and limitations of electronic spell-check and writing-analysis software?
Explain the importance of creating a visually appealing document and provide four guidelines for accomplishing this objective.
How has instantaneous communication made possible by technology affected the proofreading stage of the writing process?
How does online writing challenge a writer’s effort to develop a seamless, coherent document?
Why do some writers rush through the proofreading phrase of message development?
1. In a small group, discuss David’s idea of professionalism. Is his behavior appropriate for a supervisor-employee interaction? Should information about social activities be discussed in the
1. Analyze an episode of your favorite television sitcom and generate a list of catch phrases that you or others have incorporated into your own speech. 2. The Kramer character from the show is known
What can you do to limit the excessive amount of email that lowers productivity?

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