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Human Resource Management 4th Canadian Edition Sandra Steen, Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright - Solutions
Consider your current job or a job you recently held. Overall, were you satisfied or dissatisfied? How would you describe your level of engagement? How did your level of satisfaction and engagement affect your behaviour and performance on the job? P=258
Why are exit interviews important? Should an organization care about the opinions of people who are leaving? How are those opinions relevant to employee retention? P=258
How can an organization promote ethical behaviour among its employees? P=258
Summarize how each of the following HR functions can contribute to high performance.: P=258a. Job designb. Recruitment and selectionc. Training, learning, and developmentd. Performance managemente. Compensation and rewards
Why do you think that a merger or acquisition is more likely to be successful when HR is involved from the start of the process? P=258
How can HRM technology make a human resource department more productive? How can technology improve the quality of HRM decisions? P=258
Why should human resource departments measure their effectiveness? What are some ways they can go about measuring effectiveness? P=258
On the basis of the information provided in the case, how does the Keg encourage teamwork and empowerment? P=258
What does the Keg do to keep employees like Stephanie Brownridge satisfied, engaged, and willing to stay with the organization? P=258
On the basis of the information provided in the case, identify how the Keg’s HR practices contribute to high performance. What advice do you have to enhance HR practices at the Keg? P=258
On the basis of the information provided in the case, what costs and benefits has Fairmont experienced by implementing its Green Partnership program? P=258
Would you be more likely to be satisfied, engaged, and/or loyal, and/or remain with a company that shows evidence of corporate social responsibility such as being committed to the environment? Explain your response. P=258
In the video, Hargrove suggests that the organization’s managers should not deal with employees directly because that is “going over the heads” of labour representatives. Do you think a company’s managers would agree with this advice? Why or why not? P=258
What effect will adopting the HR best practices described in the video, likely have on the company’s labour relations outcomes and processes, e.g., collective bargaining? P=258
What elements of a high-performance work system are discussed in the video? P=258
What effect will this high level of employee engagement likely have on HOOPP employees’behaviour and performance on the job? P=258
Describe the difference between F.O.B. shipping point and F.O.B. destination. LO56
Does IAMGOLD’s new approach to staffing described in the case align with the description of a transnational HRM system provided in this chapter? Explain? P-356
What are some of the staffing challenges experienced by organizations operating in multiple global locations? P-356
Would you be willing to pay more for Apple products assembled in factories with improved pay, safety, and working conditions for workers? P-356
What advice would you offer Apple’s CEO and senior HR managers regarding their role in Foxconn’s HR practices at its factories? P-356
What effect do you think Apple’s efforts to improve pay and working conditions for employees will have on other organizations that manufacture or assemble products in China? P-356
In the past, a large share of expatriate managers from Canada have returned home before successfully completing their international assignments. Suggest some possible reasons for the high “failure” rate. What can HR departments do to increase the success of expatriates? P-356
What abilities make a candidate more likely to succeed in an assignment as an expatriate?Which of these abilities do you have? How might a person acquire these abilities? P-356
What types of factors would you consider to be “hardships” in accepting a global assignment? What monetary premium or incentive would you expect to receive from your employer for each of the hardships identified? P-356
Why do multinational organizations hire host-country nationals to fill most of their foreign positions, rather than sending expatriates for most jobs? P-356
Suppose you work in the HR department of a company that is expanding into a country where the law and culture make it difficult to lay off employees. How should your knowledge of that requirement affect workforce planning for the overseas operations? P-356
Besides cultural differences, what other factors affect human resource management in an organization with international operations? P-356
In recent years, many North American companies have invested in Russia and sent Canadian managers there in an attempt to transplant North American-style management. According to Hofstede, Canadian culture has low power distance, moderate uncertainty avoidance, shortterm orientation, high
What are some HRM challenges that arise when a Canadian company expands from domestic markets by exporting? When it changes from simply exporting to operating as an international company? When an international company becomes a global company? P-356
Identify the home country, host country(ies), and third country(ies) in the following example: A global soft-drink company called Cold Cola has headquarters in Halifax, Nova Scotia. It operates production facilities in the United States, and in Jakarta, Indonesia.The company has assigned a manager
How is HRM affected when a company such as Energold takes an ethics-based position to refuse to offer bribes despite this practice being accepted as standard business practice in some countries? Will it be easier or harder to find and keep talented people? Why? P-356
Suppose you work in the HR department of Energold. How can your department support the principles behind these ethics-based decisions? P-356
Can a company remain profitable over the long term when it adopts a higher ethical standard than exists in the countries in which it operates? P-356
How could Prime Minister Cameron have avoided the embarrassment of reversing his recruiting decision while considering the best options to fill the commissioner’s position? P-356
Should recruiting always aim to find the person whose talents and experience are the best match for a position, or should some jobs be reserved for locals? Why? P-356
What Factors Affect HRM in International Markets? P-356
HRM in a Global Environment? P-356
Explain how employers prepare employees for international assignments and for their return home.? P-356
Discuss challenges related to managing performance and rewarding employees globally. P-356
Describe how companies select and train human resources in a global labour market. P-356
Discuss how differences among countries affect workforce planning at organizations with international operations. P-356
Identify the factors that most strongly influence HRM in international markets. P-356
Summarize how the growth in international business activity affects human resource management. P-356
Compare and contrast Longo’s approach to communication with recommendations provided in Chapter 8 for communicating total rewards to employees. Is there anything else that Longo’s should do to ensure that employees receive and fully understand their benefits? P-96
How is Longo’s redesigned approach to employee benefits rewarding to employees? To the organization overall? P-96
Airbus UK says it wants to attract more female employees, especially female engineers. How could it use its benefits package to help meet the goal of attracting and retaining female engineers? P-96
Why do you think Airbus first offered flexible benefits just to managers in Britain? What would have been the pros and cons of launching it to all employees worldwide instead? P-96
How does the My Flex benefits package support Airbus’s strategy? P-96
Fog Creek is a small company with a few dozen technical employees. How might its pay structure need to change (if at all), if the company grows to hundreds of employees? Would these changes likely appeal to the employees? P-96
Joel Spolsky set out to create a pay structure that’s objective. Based on the information given, how objective would you say Fog Creek’s system is? What other qualities besides objectivity do you think Fog Creek employees might care about? P-96
How well does Fog Creek Software’s pay structure meet (a) legal requirements; (b) the conditions of product markets; and (c) the conditions of labour markets? P-96
Do you think executive total compensation is too high? Why or why not? P-96
Why is it important to communicate information about total rewards? Suppose you work in the HR department of a company that has decided to add new elements to its total rewards—onsite massage plus an increased budget to support learning and development opportunities for all employees. How would
Of the benefits discussed in this chapter, list the ones you consider essential—those benefits you would require in any job offer. Why are these benefits important to you? P-96
Why do employers provide employee benefits, rather than providing all compensation in the form of pay and letting employees buy the benefits and services they want? P-96
With some organizations and jobs, pay is primarily wages or salaries, and with others, incentive pay is more important. For each of the following jobs, state whether you think the pay should emphasize base pay (wages and salaries) or incentive pay (bonuses, profit sharing, and so on). Give a reason
Suppose a small startup business wants to establish a competency-based pay structure.What would be some advantages of this approach? List the issues the company should be prepared to address in setting up this system. Consider the kinds of information you will need and the ways employees may react
What are the advantages of establishing pay ranges, rather than specific pay levels, for each job? What are the drawbacks of this approach? P-96
Why might an organization choose to pay employees more than the market rate? Why might it choose to pay less? What are the consequences of paying more or less than the market rate? P-96
Some individuals evaluate prospective employers’ job offers based only on direct pay considerations. What additional factors should be considered when evaluating job offers from employers? P-96
For an employer, does ethical conduct require providing employees with paid time off for illness? Why or why not? P-96
For an employee, what is the ethical choice to make about going to work when he or she is ill? How does your answer depend on whether the employee is paid for the time off? How does your answer change, if at all, when the sick person is the employee’s young child? P-96
Suggest a way that Best Buy could have reduced the costs of benefits without sparking. P-96
Are you surprised that employee discounts are a highly valued benefit at Best Buy? Why or why not? What kinds of employees would this benefit attract? P-96
What Optional Benefits Do Some Employers Provide? P-96
What Benefits Are Required by Law? P-96
What Is the Role of Employee Benefits? P-96
What they think other employees in the organization earn for doing the same job as theirs. P-96
What they think other employees holding different jobs within the organization earn for doing work at the same or different levels. P-96
What they think employees in other organizations earn for doing the same job. P-96
How Do Employees Judge Pay Fairness? P-96
What Are the Legal Requirements? P-96
Discuss issues related to compensating and rewarding executives.? P-96
Discuss the importance of effectively communicating the organization’s approach to total rewards. P-96
Summarize the types of employee benefits offered by employers. P-96
Discuss the role of benefits as part of employee total rewards. P-96
Describe how organizations recognize individual, team, and organizational performance through the use of incentives. P-96
Describe alternatives to job-based pay. P-96
Identify the kinds of decisions and influences involved in providing base pay to employees. P-96
Discuss how organizations implement a “total rewards” approach to compensating and rewarding employees. P-96
Discuss how to link training, learning, and development to organizational needs and strategy. P968
Explain how to assess training needs and determine employees’ readiness. P968
Describe how to plan and design an effective training program. P968
Summarize how to implement and evaluate a successful training program. P968
Describe methods for employee orientation and diversity management. P968
Discuss the approaches organizations use for employee development. P968
Explain how managers and peers develop employees through mentoring and coaching. P968
Identify the steps in the career management process and how managers are dealing with some critical development-related challenges. P968
What Is Needs Assessment? P968
How to Plan and Design the Training Program? P968
What Training Methods Are Available? P968
Why do you think many organizations focus their development efforts primarily on top management and new(front-line) managers? P968
Imagine you are moving in your career from supervisor to middle manager. What changes would you hope for in your company’s employee development program? P968
Compare the example of the safety consultant coaching a CEO with the example of Ernst & Young mentoring accountants. How are these development approaches similar and different? P968
Besides coaches or mentors, what other resources could an organization provide to develop ethical employees?Which of these do you think would be most effective, and why? P968
Can an organization “develop” ethical employees, or is it just a matter of hiring people who are already ethical?How much effort should an organization put into developing strengths in the area of ethics? P968
How should an organization assess readiness for learning? In Question 1, how do Toran’s comments suggest readiness (or lack of readiness) for learning? P968
Many organizations turn to e-learning as a less expensive alternative to classroom training. What are some other advantages of substituting e-learning for classroom training?What are some disadvantages? P968
Consider your current job, or one you have held recently.a. How was orientation (onboarding) handled?b. What types of training did you receive for the job?c. How did orientation (onboarding) and training affect your performance on the job?Your commitment to the organization?d. Would it be
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