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human resource management
Questions and Answers of
Human Resource Management
List three more specific steps Hotel Paris should take with respect to each individual human research function (selection, training, and so on) to improve the level of ethics in the company.
Housing Works is a New York non-profit company. It started in the early 1990s to find housing for people who were homeless and had HIV. It now also runs over a dozen Housing Works thrift shops, while
Outline and describe the career development program you would propose for the cleaners, pressers, counter people, and managers at the Carter Cleaning Centers.
Specifically, what would you suggest Jennifer do now with respect to her company’s pay plan?
Would you suggest that Hotel Paris implement a competency-based pay plan for its nonmanagerial staff? Why or why not? Outline what they need to do for one.
Devise a ranking job evaluation system for the Hotel Paris’s nonmanagerial employees (housekeepers, valets, front-desk clerks, phone operators, waitstaff, groundskeepers, and security guards) and
How exactly would you change the HubSpot sales compensation plan to solve this client retention problem? Please be specific about what your new plan would consist of?
Management defined the client churn problem as a sales problem, to be solved with a modified sales compensation plan. What else could have caused the client churn problem and how would you have
Given what you know about the Hotel Paris’s strategic goals, list three or four specific behaviors you would incentivize for each of the following groups of employees: front desk clerks, hotel
Specifically, what should the Carters cover in their new employee orientation program, and how should they convey this information? Although some employees interact directly with customers, others,
In the HR management course Jennifer took, the book suggested using a job instruction sheet to identify tasks performed by an employee. Should the Carter Cleaning Centers use a form like this for the
Which specific training techniques should Jennifer use to train her pressers, her cleaner/spotters, her managers, and her counter people? Why should these training techniques be used?
Develop a performance appraisal method for the workers and managers in each store.
Choose one job, such as front-desk clerk. Based on any information you have (including job descriptions you may have created in other chapters), write a list of duties, competencies, and performance
Based on that, create a performance appraisal form for appraising that job.
What else (if anything) would you suggest?
Based on what you know and on what you learned in this chapter of Dessler Human Resource Management, how would you suggest Hotel Paris measure the effectiveness of its recruiting efforts?
What would a Hotel Paris help wanted ad look like?
Given the hotel’s required personnel skills, what recruiting sources would you have suggested it use, and why?
Provide a detailed list of recommendations concerning how we should go about increasing our pool of acceptable job applicants so we no longer face the need to hire almost anyone who walks in the
First, how would you recommend we go about reducing the turnover in our stores?
What suggestions would you make to Techtonic for improving its recruiting processes?
What other recruitment sources (other than the academy and apprenticeship programs) would you recommend Techtonic use, and why?
What should be the format and final form of the store manager’s job description?
If time permits, spend some time prior to class observing the front desk clerk at a local hotel. In any case, create a job description for a Hotel Paris front-desk clerk.
Working individually or in groups, answer the question, “Is there such a thing as an accident-prone person?”
Should Amazon screen out accident-prone individuals? Why or why not? If so, should they screen them?
List at least five examples of how the new health and safety actions taken by Amazon reflect what you would have recommended based on what you read in this chapter.
What other health and safety actions would you recommend for them now, and why?
Define strategic human resource management, and explain using our HR Strategy Model (see Figure 3-6 in Chapter 3) how Amazon’s new health and safety programs fit (or don’t fit) its new strategy.
How should the firm go about identifying hazardous conditions that should be rectified? Use checklists such as those in Figures 16-6 and 16-8 to list at least 10 possible dry-cleaning store hazardous
Would it be advisable for the firm to set up a procedure for screening out accident-prone individuals? How should they do so?
How would you suggest the Carters get all employees to behave more safely at work? Also, how would you advise them to get those who should be wearing goggles to do so?
Based on what you read in this chapter of Dessler, Human Resource Management, what’s the first step you would have advised the Hotel Paris to take as part of its new safety and health program, and
List 10 specific high-risk areas in a typical hotel you believe Lisa and her team should look at now, including examples of the safety or health hazards that they should look for there.
Give three specific examples of how Hotel Paris can use HR practices to improve its safety efforts.
Write a one-page summary addressing the topic, “How improving safety and health at the Hotel Paris will contribute to us achieving our strategic goals.”
Based on this chapter and the case incident, compile a list of 10 international HR mistakes Mr. Fisher has made so far.
How would you have gone about hiring a European sales manager? Why?
What would you do now if you were Mr. Fisher?
Assuming they began by opening just one or two stores in Mexico, what do you see as the main HR-related challenges Jack and Jennifer would have to address?
How would you go about choosing a manager for a new Mexican store if you were Jack or Jennifer? For instance, would you hire someone locally or send someone from one of your existing stores? Why?
The cost of living in Mexico is substantially below that of where Carter is now located: How would you go about developing a pay plan for your new manager if you decided to send an expatriate to
Present a detailed explanation of the factors you would look for in your candidate for expatriate manager to run the stores in Mexico.
Provide a one-page summary of what individual hotel managers should know in order to make it more likely incoming employees from abroad will adapt to their new surroundings.
In previous chapters of Dessler, Human Resource Management, you recommended various human resource practices Hotel Paris should use. Choose one of these, and explain why you believe they could take
Choose one Hotel Paris human resources practice that you believe is essential to the company specifically for achieving its high-quality-service goal, and explain how you would implement that
From the grocery chains’ point of view, what is the downside of having two classes of employees, one of which has superior health insurance benefits? How would you suggest they handle the problem?
Would you advise establishing some type of day care center for the Carter Cleaning employees? Why or why not?
What is your opinion of the new Hotel Paris benefits plan?
Because employers typically make benefits available to all employees, they may not have the motivational effects of incentive plans. Given this, list five employee behaviors you believe Hotel Paris
Based on what you read in this chapter, summarize in one page or less how you would explain Enron’s ethical meltdown.
It is said that when one securities analyst tried to confront Enron’s CEO about the firm’s unusual accounting statements, the CEO publicly used vulgar language to describe the analyst, and that
This case and chapter had something to say about how organizational culture influences ethical behavior. What role do you think culture played at Enron? Give five specific examples of things
How would you deal with the store manager?
Based on what you learned in this chapter, write a short (less than one page) explanation Lisa can use to sell to top management the need to further improve the hotel chain’s fairness and justice
What techniques would you use as alternatives to traditional discipline? Why do you think alternatives like these are important, given industry’s need today for highly engaged and committed
The WGA did not have to call a strike at Vice. Why do you think that is? If they struck, what employer tactics would you have suggested to fight back once the strike began?
What do you think accounts for the fact that Vice Media agreed fairly quickly to recognize the union, whereas other new-media firms simply closed down? What does this mean for unions like the WGA?
The organizing campaigns at new-media firms like Vice and Buzzfeed are essentially conflicts between professional and creative people (the WGA) and owners and TV and movie producers. Do you think
If you owned a start-up new-media company, how would you react to a union coming in to demand recognition, and why?
Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not?
Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company.
In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure grievances and gripes like this one are expressed and are heard by top
List and briefly describe what you believe are the three most important steps Hotel Paris management can take now to reduce the likelihood unions will organize more of its employees.
Write a detailed two-page outline for a “What You Need to Know When the Union Calls” manual. Lisa will distribute this manual to her company’s supervisors and managers, telling them what they
What would be the advantages to Carter Cleaning of setting up a career planning program?
Who should participate in the program? All employees? Selected employees?
What other specific career development activities would you recommend in light of the fact that Hotel Paris’s hotels and employees are dispersed around the world?
Although the case with OFCCP is closed, we wonder what you would suggest we do to avoid such a problem in the future?
What sort of compensation plan would you recommend for us, and why?
Is Jack Carter’s policy of paying 10% more than the prevailing rates a sound one, and how could that be determined?
Lisa knew little about setting up a new compensation plan. Based on what you learned here in Dessler Human Resource Management, what would you tell her if she asked, “How do I set up a new
In general, what can Jennifer do to improve her employee interviewing practices? Should she develop interview forms that list questions for management and nonmanagement jobs? If so, how should these
For the jobs of security guard or valet, develop five additional situational, five behavioral, and five job knowledge questions, with descriptive good/average/poor answers.
Combine, (based on what you read in this Dessler, Human Resource Management, chapter) your questions into a complete interview that you would give to someone who must interview candidates for these
Explain in detail what you would do to improve the training process at Apex. Make sure to provide specific suggestions, please.
Based on what you read in this chapter, and what you may access via the Web, develop a detailed training program for one of these hotel positions: security guard, housekeeper, or door person.
Specifically, what recruiting sources would you use to attract participants to the 5-15. Specifically, what recruiting sources would you use to attract participants to the Techtonic Academy and
Each group should do a job analysis of the instructor's job: Half of the groups will use the Figure 4-4 job analysis questionnaire for this purpose, and half will use the Figure 4-9 job description
What would you do now if you were Tesla’s Chief People Officer
Provide a brief illustrative outline of a strategy map for Tesla.
Given this, write two or three more examples of what you believe Zappos could actually use as HR policies.
Not all successful online companies emphasize having employees enjoy work to the extent that Zappos does. Zappos developed its HR policies to nurture a fun environment. What alternative to fostering
Would you recommend that the Carters expand their quality program? If so, specifically what form should it take?
Assume the Carters want to institute a high-performance work system as a test program in one of their stores. Write a one-page outline summarizing important HR practices you think they should focus
Using Table 3-1 and Figure 3-9, list at least 15 metrics the Hotel Paris could use to measure its HR practices.
“Many hotel jobs are inherently ‘dead end’; for example, maids, laundry workers, and valets, either have no great aspirations to move up, or are just using these jobs temporarily, for instance,
Using what you learned in this chapter of Dessler Human Resource Management, build on the company’s new system by recommending two more specific career development activities the hotel should
Our own company now uses a point method to evaluate jobs for pay purposes, and each resulting job class also has a rate range associated with it. Sales associates are now paid a salary that is not
Is the company at the point where it should be setting up a formal salary structure based on a complete job evaluation? Why?
Jennifer knows that Carter’s male–female differential is indefensible? What should she do to rectify it?
What is merit pay? Do you think it’s a good idea to award employees merit raises? Why or why not?
Should other employees (cleaner/spotters, counter people) be put on a similar plan? Why or why not? If so, how exactly?
Is there another incentive plan you think would work better for the pressers? Describe it.
A store manager’s job is to keep total wages to no more than 30% of sales and to maintain the fuel bill and the supply bill at about 9% of sales each. Managers can also directly affect sales by
Discuss what you think of the measurable criteria that Lisa and the CFO set for their new incentive plan.
Based on what you learned in this chapter of Dessler, Human Resource Management, lay out a complete incentive plan (including all long- and short-term incentives) for the Hotel Paris’ hotel
The HRCI Exam Content Outline Website https://www.hrci.org/docs/defaultsource/ web-files/phr-exam-content-outline.pdf?sfvrsn=13c44f61_28 lists the knowledge someone studying for the HRCI PHR
How would you explain the nature of the panel interview Maria had to endure? Specifically, do you think it reflected a well-thought-out interviewing strategy on the part of the firm, or carelessness
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