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human resource management
Human Resource Management 4th Canadian Edition Sandra Steen, Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright - Solutions
Why do organizations provide diversity training? What kinds of goals are most suitable for such training? P968
What are the four broad categories of development methods? Why might it be beneficial to combine all of these methods into a formal development program? P968
Recommend a development method for each of the following situations, and explain why you chose that method.a. An employee recently promoted to the job of plant supervisor has been unsuccessful in sustaining employee performance quality standards.b. A sales manager annoys salespeople by directing
How is a coach different than a mentor? What are some advantages of using someone outside the organization as a coach? Any disadvantages? P968
Why should organizations be interested in helping employees plan their careers? What benefits can companies gain? What are the risks? P968
What metaphors were used to describe the barriers that women and other employment equity group members still face to advancement into senior executive positions? Can you think of any other relevant metaphors? Which metaphor do you feel is most relevant?Why? P968
Why might an organization benefit from giving employee development opportunities to a dysfunctional manager, rather than simply dismissing the manager? Do these reasons apply to nonmanagement employees as well? P968
Which of the training and development methods described in this chapter are included in Southlake Regional Health Centre’s approach to developing recent grads? P968
Are there any other training and development methods that would be effective for recent grads considering careers in HR? P968
What is your advice to Southlake Regional Health Centre in choosing mentors and/or coaches to work with recent graduates? P968
Loewen’s commitment to continuous learning emphasizes a belief that the organization benefits when employees learn and enhance their abilities. How should Loewen evaluate the effectiveness of its Foundation Skills program? P968
How do employees benefit from this investment in learning? P968
Do you think Loewen’s Foundation Skills program is a good model for other organizations?Why or why not? P968
Identify the relevance of performance management and the steps in the process. LOP8
Discuss the purposes of performance management systems. LOP8
Define five criteria for measuring the effectiveness of a performance management system. LOP8
Compare the major methods for measuring performance. LOP8
Describe major sources of performance information in terms of their advantages and disadvantages. LOP8
Define types of rating errors and explain how to minimize them. LOP8
Explain how to effectively provide performance feedback. LOP8
Summarize ways to achieve performance improvement. LOP8
Discuss legal and ethical issues that affect performance management. LOP8
What Are the Purposes of Performance Management? LOP8
What Are the Criteria for Effective Performance Management? LOP8
How Is Performance Measured? LOP8
What Are the Sources of Performance Information? LOP8
Based on the information provided, what shortcomings are in evidence with Vitran’s approach to performance management? For example, consider criteria for effective performance management, giving performance feedback, and handling performance improvement. LOP8
What advice do you have for the HR manager at Vitran? LOP8
Based on the description of forced rankings here and in text of the chapter, how fair would you say this method is to employees being ranked? How relevant to the organization’s strategy? How useful for employee development? LOP8
How fair are forced rankings relative to the other methods of measuring performance described in this chapter? LOP8
At an organization that wants to use forced rankings because it supports this strategy, what measures can it take to make sure the process is as ethical as possible? LOP8
How does a complete performance management system differ from the use of annual performance appraisals only? LOP8
Give two examples of an administrative decision that would be based on performance management information. Give two examples of developmental decisions based on this type of information. LOP8
Consider how you might rate the performance of three instructors from whom you are currently taking a course. (If you are currently taking only one or two courses, consider this course and two you recently completed.)a. Would it be harder to rate the instructors’ performance or to rank their
Would the same sources be appropriate if the store in Question 4 will use the performance appraisals to support decisions about which employees to promote? Explain. LOP8
Suppose you were recently promoted to a supervisory job in a company where you have worked for two years. You genuinely like almost all your co-workers, who now report to you. The only exception is one employee, who dresses more formally than the others, frequently interrupts others during team
Continuing the example in Question 6, imagine that you are preparing for your first performance feedback session. You want the feedback to be effective—that is, you want the feedback to result in improved performance. List five or six steps you can take to achieve your goal. LOP8
Besides giving employees feedback, what steps can a manager take to improve employees’ performance? LOP8
Suppose you are a human resources professional helping to improve the performance management system of a company that sells and services office equipment. The company operates a call centre that takes calls from customers having problems with their equipment.Call centre employees are supposed to
Based on your understanding of effective performance management as discussed in this chapter, identify specific practices that would likely enhance the motivation, ability, and performance of younger employees? LOP8
If your school publishes student reviews of instructors, look up and read some of these reviews, taking notes on the kinds of comments students make. If your school does not publish reviews, do the same at a public website such as Rate My Professors(www.ratemyprofessors.com). LOP8
How well do the performance management ideas described in this case meet the three purposes of performance management (strategic, administrative, and developmental)?
How well do the ideas meet the five criteria for effective performance management? LOP8
From a human resource management perspective, what additional principles do you think school systems should apply to managing teachers’ performance? LOP8
How well does Google’s approach to performance management meet the five criteria for effectiveness of a performance management system? How well does it fit with the company’s mission to organize information and make it universally accessible and useful? LOP8
What errors could arise in the way Google collects performance data on managers? How could it minimize these errors? LOP8
Suppose you are responsible for delivering performance feedback to managers at Google. How would you present the information so as to promote the managers’ success at the company? LOP8
Based on the video, what are the benefits of the mentorship program to both the mentees(protégés) and mentors? LOP8
What are the potential benefits of having employees matched with mentors outside (rather than inside) the organization? Any potential risks? LOP8
What aspects of effective performance management are discussed in the video? LOP8
How does Eli Lilly Canada’s emphasis on spontaneous feedback and rewards contribute to creating a customer-focused, high-performing culture? LOP8
Do you think this type of “data-driven hiring strategy” will work when hiring professional or managerial level employees?
How does the use of data and technology in making hiring decisions change the role and demands on HR professionals and line managers in the hiring and selection process?
Do you agree with Shahid’s assertion that the future of recruitment is “social, mobile, and in-bound.” Why or why not?
What is “passive talent”? Why is passive talent so important to a company’s recruitment efforts?
Would you prefer this interview process to a traditional panel interview? Why or why not?
What additional selection methods might be appropriate for the initial screening of job applicants (i.e., prior to the speed interviewing process)?
In your opinion, does “speed interviewing” increase the validity of a selection process? Why or why not?
Would you predict that the Code Jam is a valid and reliable selection method for Google programmers? Would you advise Google to use similar methods for other positions in the company? Explain.
What knowledge, skills, abilities, or other characteristics of computer programmers would the Code Jam not evaluate?
Why do you think Google uses a competition (Code Jam) as one of its selection methods?What are some benefits of this method?
The following questions are favourites of three seasoned hiring managers. For each of the following questions provide your opinion of:i. What you think the interviewer is after ii. The best answer iii. The worst answera. Del Rollo, director of hospitality, Jackson-Triggs Niagara Estate,
Suppose you are a human resources professional at a large retail chain. You want to improve the company’s hiring process by standardizing interviews, so that every time someone is interviewed for a particular job category, that person answers the same questions. You also want to make sure the
For each of the following jobs, select two kinds of tests you think would be most important to include in the selection process. Explain why you chose those tests.a. City bus driverb. Pharmaceutical sales representativec. Member of a team that sells complex high-tech equipment to manufacturersd.
Do you think privacy guidelines influence organizations’ use of social media background checks? Why or why?
Choose two of the selection methods identified in this chapter. Describe how you can compare them in terms of reliability, validity, ability to generalize, utility, and compliance with human rights legislation.
Why should the selection process be designed to align with the organization’s job descriptions and specifications?
What activities are involved in the selection process? Think of the last time you were hired for a job. Which of those activities were used in selecting you? Should the organization that hired you have used other methods as well? How could this organization improve its selection process?
What Are the Legal Standards for Selection?
Besides the addition of personality tests, what other steps of Morris’s hiring process might benefit from change?
Morris felt he needed to be hard-driving and independent to get a business off the ground, so he looked for the same kinds of people to carry out the business. How would you rate the validity of his approach to choosing employees? How would you rate its reliability?
What Are the Criteria for Evaluating Selection Methods?
What Are the Steps in the Selection Process?
Describe the major types of employment tests.
Define ways to measure the success of a selection method.Summarize the legal requirements for employee selection.
What important lessons can recruiters learn from these blunders? P-963
In your opinion, what is the cause(s) of these inappropriate recruiter behaviours? P-963
If you were responsible for college recruiting at Yahoo, where would you recruit, and what would you say? Why? P-963
What actions might Yahoo take to strengthen its recruiting efforts? How might these efforts support Yahoo’s corporate strategy? P-963
What conclusions can you draw about the supply of and demand for labour at Yahoo? P-963
How did it feel to be assessed by others? How can you learn from the experience? P-963
Are you a “high-potential” student? Why or why not? P-963
How well do your accomplishments reflect your strengths? What would you need to do differently in order to put your strengths to work more fully? P-963
What do other people see as your strengths and areas for development? How well do their views match what you consider to be your strengths and areas for development? P-963
What is your experience with the use of social media in the recruiting process, e.g., Facebook, Twitter, LinkedIn, and/or YouTube? What is your advice to managers and HR professionals in using these social channels? P-963
Recruiting people for jobs that require international assignments is increasingly important for many organizations. Where might an organization go to recruit people interested in such assignments? P-963
List the jobs you have held. How were you recruited for each of these? From the organization’s perspective, what were some pros and cons of recruiting you through these methods? P-963
Discuss the relative merits of internal versus external recruitment. Give an example of a situation in which each of these approaches might be particularly effective. P-963
Give an example of a human resource policy that would help attract a larger pool of job candidates. Give an example of a human resource policy that would likely reduce the pool of candidates. Would you expect these policies to influence the quality as well as the number of applicants? Why or why
Is succession planning becoming more or less important? Explain your answer. P-963
Some organizations have detailed employment equity plans, complete with goals and timetables, for women, First Nations employees, people with disabilities, and members of visible minorities, yet have no formal workforce plan for the organization as a whole. Why might this be the case? What does
Why do organizations combine statistical and judgmental forecasts of labour demand, rather than relying on statistics or judgment alone? Give an example of a situation in which each type of forecast could be inaccurate. P-963
In the same transitional matrix, which jobs seem to rely the most on internal recruitment?Which seem to rely most on external recruitment? Why? P-963
Review the sample transitional matrix shown in Table 4.1. What jobs experience the greatest turnover (employees leaving the organization)? How might an organization with this combination of jobs reduce the turnover? P-963
Suppose an organization expects a labour shortage to develop in key job areas over the next few years. Recommend general responses the organization could make in each of the following areas:a. Recruitmentb. Training, learning, and developmentc. Rewards (pay, employee benefits, and work environment)
Discuss the steps in the succession planning process. P-963
If you were to consider Social Score with random pairs of people in your own Facebook network (or in other social networks you belong to), how well do you think your scores would represent these people’s actual performance of a job? Would the scores be more fair or less fair to them than what you
Does it seem ethical to you that a recruiter could evaluate a candidate based on his or her Social Score? Why or why not? P-963
What Is Succession Planning? P-963
What advice do you have to management about communication with and treatment of employees during a downsizing? P-963
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