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Understanding Human Resources Management A Canadian Perspective 1st Canadian Edition Melanie Peacock, Eileen Stewart, Monica Belcourt - Solutions
In groups of 3-or 4, prepare a new student orientation program for your campus. How long would the orientation program be, and who would be involved? What would be included before, during, and after the formal orientation?
Providing training to employees is a significant retention tool in a tight labour market.In groups of 4-to 5, discuss the benefits of training for individuals and organizations.Prepare a response, including the ethical considerations, to the following statement:“Employees should be required to
In groups of 3-or 4, develop a list of behaviours or skills that would improve your performance as a team member. For each behaviour or skill, identify 1-or 2 training methods that would be appropriate for learning that behaviour or skill.
What are some creative, and low cost/no cost, ways that an organization could make a new employee feel welcome?
Your employer has approached you to assume a managerial role. Although flattered, you are also concerned about your ability to carry out the role successfully. What type of training or development might you want to help you succeed? What would be the“core skills” and “soft skills”?
Would you be willing to take a blended delivery (partially in person and partially online)postsecondary course? Why or why not? What would be some of the potential benefits and problems that you foresee?
What have been the biggest changes that you have noticed in how you learn as a postsecondary student? What do you think has been the key driver of these changes?
What specific types of future training should BC Ferries focus on to ensure ongoing success?
BC Ferries involves front-line employees in the development of SEA material and STC curricula. What could be a potential downfall with this approach?
How could BC Ferries evaluate the return on investment for their simulation training?
What changes would you make to the orientation program at BC Ferries? Why are you making these specific recommendations?
What other key recruitment and selection considerations should Jessie and Ashton address?
Who should be involved in interviewing people for any new positions? Why?
If external recruitment is used, where should Jessie and Ashton advertise this opportunity?
If an inventory specialist is needed, should Jessie and Ashton hire Ashley for this role?Why or why not?
Should written job descriptions be developed for each employee’s position? Why or why not?
Is meeting with each employee individually the best method of job analysis? What other method(s) could be used and why?
Should Miranda be concerned about the turnover of pizza makers? Why or why not?Pizza Barn provides upscale takeout pizzas and has locations in major cities all across Canada. Miranda Jones, an HR analyst working at the corporate offices in Vancouver, was concerned as she reviewed statistics
Should all Pizza Barn locations across Canada use the same recruitment and selection processes? Do geographic diversity and differences in the labour market mean that these processes should differ on the basis of location? Why or why not?Pizza Barn provides upscale takeout pizzas and has locations
What changes would you suggest to the recruitment and selection processes for dough masters? Why?Pizza Barn provides upscale takeout pizzas and has locations in major cities all across Canada. Miranda Jones, an HR analyst working at the corporate offices in Vancouver, was concerned as she reviewed
Based upon the 3 reasons you have selected, what might Joseph do differently to address each issue if the company were to attend a career fair again?Joseph Bloom was confused and disappointed. As IT director for a medium-sized technology firm, he knew that he had to recruit and select 3-junior
Why didn't many students stop by the booth at the career fair? List 3 key reasons that can be determined based upon information provided in the case.Joseph Bloom was confused and disappointed. As IT director for a medium-sized technology firm, he knew that he had to recruit and select 3-junior
Should Joseph consider internal employees to fill the current junior analyst vacancies? Why or why not?Joseph Bloom was confused and disappointed. As IT director for a medium-sized technology firm, he knew that he had to recruit and select 3-junior analysts as the people filling these roles had all
Going forward, what method of HR planning should Joseph use to ensure that he is not surprised when people suddenly quit, thereby causing problems due to significant gaps in the workforce?Joseph Bloom was confused and disappointed. As IT director for a medium-sized technology firm, he knew that he
Access the corporate website for Bombardier, one of Canada’s premier aerospace and transportation companies, at bombardier.com, and click on “Careers.” Watch the short video and read the rest of the information about working at Bombardier. Prepare a 1-to 2-page summary explaining why you
Working in pairs, 1-person will access easyjob.net and click on “Resume Templates,”and the other person will access resume-now.com and click on “Create Resume.” For EasyJob Resume Builder, pick 1-of the related links with sample resumés. Review the sample resumé and then prepare your own.
Working in groups of 4-or 5, list 3-recent times you have been interviewed. Working with this list, identify the type of interview conducted. Determine whether the interview questions were appropriate for the work and whether the interview was effective in attracting you to work for the
Here is your opportunity to take personality tests. Access the Jung Typology Test at Human Metrics (www.humanmetrics.com/cgi-win/JTypes2.asp) and the Big Five Personality Test (www.outofservice.com/bigfive). Complete each online assessment.Review the results. Is this consistent with your
You recently applied for a barista position in a local coffee shop and have been asked to supply the names of references. Who would you select to be your references? Why did you choose these people?
A candidate may be unwilling to relocate due to family obligations and considerations. This being so, is it viable for an organization to offer employment to both spouses in order to employ the chosen candidate? What are the strategic, ethical, and legal considerations?
When a labour shortage is experienced, a company may ask current employees to work overtime. What are the legal and ethical considerations of this strategy? How long would this type of strategy be sustainable?
You recently applied for work at a medium-sized clothing retail store as a full-time salesperson. Part of the screening process will include a group interview with some of the people you would be working with. What questions do you think they will ask you? What questions would you ask them?
Susan Webb indicates that she wants to hire people with the right personality. Is this a legally allowable and defensible requirement?
What employment tests could VoX International use when selecting a new account manager?
Should Vox International use employee referrals as a recruitment strategy? Why or why not?
How could Vox International enhance its HR planning so that recruitment and selec- tion are not always done in response to changing or new customer demands?
Should Jack allow some cashiers to determine how they cash out customers? Is this a good idea given that new technology will soon be implemented? What are the consequences of allowing, or not allowing, this to continue?Jack Deppster arrived for his first day of work as store manager at Buzz, one of
Explain how Jack might utilize employee teams to increase employee empowerment.Jack Deppster arrived for his first day of work as store manager at Buzz, one of the largest and most popular retail stores at a local mall. Buzz, operating various locations throughout Canada, sold clothing and
How could Jack use the job characteristics model to redesign the job of salespeople in the store?Jack Deppster arrived for his first day of work as store manager at Buzz, one of the largest and most popular retail stores at a local mall. Buzz, operating various locations throughout Canada, sold
Does Jane have any recourse if she was provided with an inaccurate job description? If so, what actions could she take?A few months ago, Maria Turks, manager of client care at Willowpark Retirement Centre, was asked to review a job description for caregiver as 25 people in this job report directly
What could be done to enhance the job of caregiver so that it isn’t as “demeaning” based upon Jane’s feedback?A few months ago, Maria Turks, manager of client care at Willowpark Retirement Centre, was asked to review a job description for caregiver as 25 people in this job report directly
Why are the job descriptions for caregivers inaccurate? Going forward, what should be done differently to ensure that these documents are correct?A few months ago, Maria Turks, manager of client care at Willowpark Retirement Centre, was asked to review a job description for caregiver as 25 people
Access and use current research about a non-standard work option (e.g., telework, mobile work, flexible schedules) that you would like your current or future employer to consider. Write a 1-page proposal to your employer that illustrates the benefits of your chosen employment form (e.g.,
For a job you currently have (or for a past job), list 3-new or different things that your employer might do to redesign your job to make you feel more empowered. How would you convince your employer to implement your ideas?
Use the job analysis questions in Toolkit 4.1-to interview someone, perhaps another student who is working, about their job. What did you discover about the job analysis interview process and the information required?
In groups of 4-or-5, identify the job specifications (knowledge, skills, and abilities) for the position of college or university instructor. (You will have approximately 20 minutes to complete the exercise.) Each group will then present its findings to the rest of the class.Discuss and compare the
How is the increasingly mobile workforce changing how, when, where, and what work is done? What opportunities and challenges face managers and mobile workers?
What are some of the pitfalls of employee teams? How can these be managed or lessened?
If a job incumbent inflates their work when submitting information for job analysis, why should this person be included in the process? Why shouldn’t the information for job analysis only be collected from the job incumbent’s manager?
Assume that you are a new manager in a hotel and you have been asked to prepare a job description for room attendants. What would you include as 5 key duties, and what would you list as 3 key skills? Would you involve the current room attendant in the preparation of the job description? Why?
Could call centre employees work from home? What potential problems could this cause to the design of their work?
Would working in teams be effective for call centre employees at ServiceOntario? Why or why not?
How could ServiceOntario ensure that call centre employees’ jobs are designed according to the job characteristics model?
What could be some potential problems when developing written job descriptions for call centre employees?
What job information would you collect when conducting a job analysis for call centre employees at ServiceOntario?
What can Jessie and Ashton do to enhance communication to employees?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table and became fast friends. The light banter quickly gave way to a deeper conversation about their
What can Jessie and Ashton do to enhance the communication between the two of them?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table and became fast friends. The light banter quickly gave way to a deeper conversation
Why are all the employees going to Jessie with their problems? How can a more equitable partnership and sharing of responsibilities be established?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table and became fast
What can be done to change the culture within the company?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table and became fast friends. The light banter quickly gave way to a deeper conversation about their hopes and
In addition to the problems identified by employees, what other actions should Jessie and Ashton take? Why?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table and became fast friends. The light banter quickly gave way to
What issues, in order of priority, should Jessie and Ashton address?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table and became fast friends. The light banter quickly gave way to a deeper conversation about their
Do you think you’d fit into Ikea’s culture? To assess, go to www.ikea.com/ms/en_US/the_ikea_story/working_at_ikea/our_values.html# and answer the 10 questions.What did you learn about yourself?It is easy to say that supportive and people-centred cultures typically have more engaged and
If you are working or recently worked, how would you describe the culture of the organization?It is easy to say that supportive and people-centred cultures typically have more engaged and productive employees. But does that mean that the organization has an environment of well-being? As with most
How would you describe the culture at Top Notch Storage? What key actions are required in order to change the culture, particularly regarding health and safety?Lisa Harcourt sat at her desk and could not believe the feedback received from the recent employee survey. As HR director for Top Notch
Why was the response rate so low, and how could this be improved for future surveys?Lisa Harcourt sat at her desk and could not believe the feedback received from the recent employee survey. As HR director for Top Notch Storage, she has always thought that the company had highly engaged and happy
What are the possible consequences if Lisa chooses to ignore the results from the employee survey given the low response rate?Lisa Harcourt sat at her desk and could not believe the feedback received from the recent employee survey. As HR director for Top Notch Storage, she has always thought that
What should Lisa do next? How would you prioritize the issues that need to be addressed?Lisa Harcourt sat at her desk and could not believe the feedback received from the recent employee survey. As HR director for Top Notch Storage, she has always thought that the company had highly engaged and
Identify 3-companies that have violated health and safety regulations in your province.Prepare a 1-page summary describing the losses to the organizations in work (hours), the dollar penalties, and any other considerations, such as family impact.
Access the following websites or your provincial workers’ compensation site and list 3 items/3 points of information that surprised you from each website:???????? https://canadasafetycouncil.org (Canada Safety Council)???????? www.ccohs.ca (Canadian Centre for Occupational Health and
Access the Province of Alberta’s interactive health and safety quiz at http://work.alberta.ca/ohs-quiz/index.html. Pick 2-to 3-categories and take the quiz. Identify which quiz was the most useful and why. Share your results with the rest of your classmates.
On an individual basis, access http://excellence.ca/en/awards/2016-cae- recipients/2016-cae-profiles/2016-caeprofile-manulife and review the information about Manulife Financial. What 1 thing about the company impressed you? Why?
Using any search engine, search on the phrase “employee engagement.” Look at each of the top 10 sites. Write a 1-page summary of your results, including which site provided the best information or most interesting information on employee engagement.
On an individual basis, review Hofstede’s organizational cultural model as described at https://www.quickbase.com/blog/6-dimensions-of-organizational-culture-which-one-is-right-for-you. The model consists of 6-dimensions or variables of culture.Which one most represents your preferred way of
You recently joined a community recreational centre that hires many young workers.You are told of a growing concern about the health and safety of these employees. What would you do and why?
You work in the medical equipment and pharmaceutical department at a local hospital.Your department is responsible for dispensing medical supplies and prescriptions to patients. There have been recent incidents in which patients have been quite vocal and threatening in their behaviour toward staff.
You recently started working in a large retail store as a management trainee. You are asked to develop a series of actions to improve employee engagement. What might you consider and why?
You’ve just been hired by Rim Auto Parts as the manager of its largest store in a major city. Part of your responsibility is to continue to foster an organizational culture that focuses on a healthy and safe work environment. How would you approach this, and what might you do?
Given the nature of its business, what are some of the key health and safety concerns that G Adventures should address?
Are there any downsides to offering a familiarization trip to employees? If so, what could these be?
G Adventures believes that employees want to develop themselves personally and professionally.What types of personal development programs should the company offer to employees?
Kristopher Martinez notes that it is important to listen to employees. How can an organization effectively do this?
Would it make a difference if Chantale had scientific expertise?Chantale Leroux works as a clerk for Avco Environmental Services, a small toxic-waste disposal company.The company has a contract to dispose of medical waste from a local hospital. During the course of her work, Chantale comes across
Would it make a difference if Chantale had a position of greater authority?Chantale Leroux works as a clerk for Avco Environmental Services, a small toxic-waste disposal company.The company has a contract to dispose of medical waste from a local hospital. During the course of her work, Chantale
What are the reasonable limits on loyalty to one’s employer?Chantale Leroux works as a clerk for Avco Environmental Services, a small toxic-waste disposal company.The company has a contract to dispose of medical waste from a local hospital. During the course of her work, Chantale comes across
What should Chantale do?Chantale Leroux works as a clerk for Avco Environmental Services, a small toxic-waste disposal company.The company has a contract to dispose of medical waste from a local hospital. During the course of her work, Chantale comes across documents that suggest that Avco has
If you were the manager, what would do now?Sari works in a large mining operation in Saskatchewan. She has been with the company for a number of years and is currently a heavy equipment operator.As the mining business continued to grow, and as the workforce became more diverse, senior leaders in
If you were Sari, what would you do now?Sari works in a large mining operation in Saskatchewan. She has been with the company for a number of years and is currently a heavy equipment operator.As the mining business continued to grow, and as the workforce became more diverse, senior leaders in the
Is there anything else that should be part of the investigation?Sari works in a large mining operation in Saskatchewan. She has been with the company for a number of years and is currently a heavy equipment operator.As the mining business continued to grow, and as the workforce became more diverse,
Was Sari bullied? Why or why not?Sari works in a large mining operation in Saskatchewan. She has been with the company for a number of years and is currently a heavy equipment operator.As the mining business continued to grow, and as the workforce became more diverse, senior leaders in the company
Working in a group of 4 to 5 students, identify some of the ethical dilemmas that might arise in the areas of selection, performance reviews, health and safety, privacy rights, and compensation.
Access the Fair Measures, Inc. site at www.fairmeasures.com, go to the “Workplace Issues” drop-down menu, and click on “Business Ethics.” Read the various FAQs and pick 1 to explore further. Access the FAQ you selected and read the explanations. Prepare a 1-page analysis about why you
Using any search engine, conduct a search on the term “workplace inclusion.” Review the first 10 matches and determine if they would be helpful resources. Prepare a 1- to 2-page summary of the results of your search indicating whether the sites were useful and how an employer might make use of
Working in pairs, list as many jobs as you can in which an employer could justify“female-only” applicants based on a BFOQ.
Companies are concerned about bullying at work and want to do what they can to prevent it. Watch the video How I survived workplace bullying, a TEDxWinnipeg talk by Sherry Benson-Podolchuk at www.youtube.com/watch?v=YmRKlZEXVQM. Working in groups of 2 or 3, determine whether you have encountered
Much attention is given to the issue of harassment and discrimination in the workplace.The cornerstone to addressing this is achieving organizational awareness. Training can help raise awareness. Working in groups of 3 or 4, develop the outline of a training session that would raise awareness for a
A friend of yours has heard you are taking a business course that focuses on human resources management and wants some help. Your friend, a parent of 2 small children, has learned that the daycare centre is changing its closing hours from 6:00 p.m. to 5:30 p.m. Your friend’s work ends at 5:00
You see a part-time job posted in your community for a tutor in a specific foreign language that also requires that the tutor be from the country of that language. Would being from a specific country be a justifiable BFOQ? Why or why not?
There is much concern about how people behave in the workplace and use words such as “respectful” to indicate how employees are to treat everyone. What does respectful look like to you?
Although people know that harassment and discrimination are illegal, why would an employee or potential employee be reluctant to complain?
What is an RPIC, and where was it required?
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