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human resources management
Human Resource Management Global Edition 14th Edition R. Wayne Mondy, Joseph J. Martocchio - Solutions
Your PA uses a rating form with the following characteristics:leadership, public acceptance, attitude toward people, appearance and grooming, personal conduct, outlook on life, ethical habits, resourcefulness, capacity for growth, mental alertness, and loyalty to organization.Could any of these
Pick your favorite job, and construct a BARS system for the ability to handle customer complaints. Follow a 5-point scale ranging from “very poor” to “outstanding.”
Calculate the metrics for the following situations:a. A company hires 150 new workers at the beginning of the year, and only 80 of them remain at the end of the year. What is the new-hire retention rate for the firm?b. A company employs 300 workers and 200 of them had to be replaced during the
A friend of yours with another company about the same size as yours showed you their application form. They asked a lot more questions and you wonder if your company could also ask them. Could the following items be added to our application blank? Why or why not?a. Marital statusb. Height and
What do you believe would be the most important components of the selection process for the following jobs?a. Telemarketerb. Restaurant managerc. School teacherd. A beginner football player
What would be the selection ratio if there were 15 applicants to choose from and only one position to fill?Interpret the meaning of this selection ratio.
Distinguish between an applicant-tracking system and candidate relationship management.
In terms of employee selection, what is the significance of organizational fit?
Should a multinational company be concerned about how its local executive will perform in a different culture?
What are some metrics for evaluating recruitment and selection?
Why is it important to notify both successful and unsuccessful candidates about the selection decision?
Why should an employer be concerned about negligent hiring?
What is a realistic job preview (RJP) and what happens when employers provide one?
What are some potential interview problems?
What are the various methods of interviewing? Define each.
What are the main strengths of the behavioral interview?
What are the general types of interviews? Explain each.
List some guidelines to follow in planning for an interview.
What is the purpose of an assessment center?
Identify and describe the various types of employment tests.
What are the test validation approaches? Define each.
What are the basic characteristics of a properly designed selection test?
What are the advantages and potential problems in the use of selection tests?
What types of questions should be asked on an application form?
Explain what a keyword résumé is.
What is the general purpose of preliminary screening?
What are the typical steps in the selection process?
What steps in the selection process were missed, if any? What problems might occur as a result of these omissions?As production manager for Thompson Manufacturing, Sheila Stephens has the final authority to approve the hiring of any new supervisors who work for her. The human resource manager
Explain why Sheila, not Pete, should make the selection decision.As production manager for Thompson Manufacturing, Sheila Stephens has the final authority to approve the hiring of any new supervisors who work for her. The human resource manager performs the initial screening of all prospective
What should Sheila have done to avoid interviews like this one?As production manager for Thompson Manufacturing, Sheila Stephens has the final authority to approve the hiring of any new supervisors who work for her. The human resource manager performs the initial screening of all prospective
What hiring standards to avoid did David violate?David Corbello, the office manager of the Daily Gazette, a midwestern newspaper, was flabbergasted as he spoke with the HR manager, Amanda Dervis. He had just discovered that he was the target of a lawsuit filed by an applicant who had not been
How should Amanda respond to David’s question?David Corbello, the office manager of the Daily Gazette, a midwestern newspaper, was flabbergasted as he spoke with the HR manager, Amanda Dervis. He had just discovered that he was the target of a lawsuit filed by an applicant who had not been
Why is background investigation important to the selection process?
What is the significance of employee selection?
The process of matching sources and methods of recruitment was discussed in this chapter. For the following positions, match sources and methods.Assume that in all cases you must use external recruitment to fill the position. Justify your choices.a. Computer programmerb. Maintenance workerc.
You see the following ad in your local newspaper:Telephone sales: Woman, age 25–40, needed for telephone sales. Selected applicant must have high school diploma and good credit rating. Call Mr. Smith at Acme Manufacturing Co., Inc. Are there possibly hiring standards to avoid in this ad? Discuss.
Contingent workers are seen as a valuable resource to employers. Describe the conditions under which contingent workers are likely to be most highly valued by employers. Also, do you believe that employers will replace many of their full-time workers with contingent workers? Explain your answer.
Define offshoring and explain the difference between offshoring and onshoring.
What is meant by the policy of promotion from within?
What are the typical alternatives to recruitment that a firm may use?
What online recruitment methods are available?
What might be some advantages of using mobile recruiting?
What external sources of recruitment are available?
What traditional external methods of recruitment are available?
Why is employee referral so important in the recruitment process?
What are some internal recruitment methods?
Distinguish between recruitment sources and recruitment methods.
What is an internship?
How has social media emerged as an important force in recruiting?
What are factors external to the organization that can significantly affect the firm’s recruitment efforts?
What is employee requisition?
What recruitment sources and methods might have been used to have generated a better applicant pool for the two software design engineer positions for International Manufacturing?Defend your recommendations.Dorothy Bryant was the new recruiting supervisor for International Manufacturing Company in
Are there any hiring standards that should be avoided? Identify them and explain why they should be avoided.Dorothy Bryant was the new recruiting supervisor for International Manufacturing Company in Salt Lake City, Utah. One of Dorothy’s first assignments was to recruit two software design
Dorothy overlooked some of the proper recruiting practices,which resulted in an excessive number of unqualified people applying. What are they?Dorothy Bryant was the new recruiting supervisor for International Manufacturing Company in Salt Lake City, Utah. One of Dorothy’s first assignments was
Explain the benefits of a promotion from within policy. Would such a policy be appropriate for Crystal?Five years ago when Bobby Bret joined Crystal Productions as a junior accountant, he felt that he was on his way up. He had just graduated with a B+ average from college, where he was well liked
Do you believe that Bobby has a legitimate complaint? Explain.Five years ago when Bobby Bret joined Crystal Productions as a junior accountant, he felt that he was on his way up. He had just graduated with a B+ average from college, where he was well liked by his peers and by the faculty and had
Why is it important to match sources and methods of recruitment?
Why might a firm want to use contingent workers as opposed to full-time employees?
The section titled “Alternatives to Layoffs” suggests that layoffs should only be used as a last alternative. Do you agree that alternatives should only be used as a desperate measure? Be prepared to defend your decision.
Prepare a job specification for each of the following jobs:a. social media recruiterb. automobile mechanic for Lexus dealershipc. chef for an upscale restaurantd. cook at Burger King
Why is the use of talent management so important in today’s environment?
Define each of the following:(a) Mission(b) Job description(c) Objective settings(d) Competencies(e) Reengineering
Why is competency modeling an important practice?
Describe how effective job analysis can be used to satisfy each of the following statutes:(a) Fair Labor Standards Act(b) Equal Pay Act(c) Civil Rights Act(d) Occupational Safety and Health Act(e) Americans with Disabilities Act (ADA)/ADA Amendments Act
What is meant by the statement “With team design,there are no narrow jobs”?
What are the tasks of a human resources specialist?
What is the purpose of the Standard Occupational Classification (SOC)?
What is a job specification?
How can a firm determine whether it will have a shortage or surplus of employees?
What are the purposes of strategic planning?
What is the role of HR in environmental assessment as part of the strategic planning process?
What are the HR forecasting techniques?
What are the steps involved in the HR planning process?
Based on the information provided in this incident, what tasks would likely be included in the “Duties Performed” section?How would this affect the job specification section?Judy Anderson was assigned as a recruiter for South Illinois Electric Company (SIE), a small supplier of natural gas and
What legal ramifications, if any, should Sam have considered?Judy Anderson was assigned as a recruiter for South Illinois Electric Company (SIE), a small supplier of natural gas and electricity for Cairo, Illinois, and the surrounding area. The company had been expanding rapidly, and this growth
What is your opinion of Sam’s effort to upgrade the people in the organization?Judy Anderson was assigned as a recruiter for South Illinois Electric Company (SIE), a small supplier of natural gas and electricity for Cairo, Illinois, and the surrounding area. The company had been expanding
Should there be a minimum education requirement for the meter reader job? Discuss.
Why does the HR manager need to be a strategic partner with top management?
Why is job analysis considered to be a basic HR tool?
Strategic planning at all levels of the organization can be divided into four steps. Which step in the strategic planning process did Brian violate?Brian Charles, the vice president of marketing for Sharpco Manufacturing, commented at the weekly executive directors’ meeting, “I have good news.
How did the involvement in developing the corporate strategic plan assist Charmagne in challenging Brian?Brian Charles, the vice president of marketing for Sharpco Manufacturing, commented at the weekly executive directors’ meeting, “I have good news. We can get the large contract with Medord
Was Charmagne considering the strategic nature of HR planning when she challenged Brian’s “good news”forecast? Discuss.Brian Charles, the vice president of marketing for Sharpco Manufacturing, commented at the weekly executive directors’ meeting, “I have good news. We can get the large
How do equal employment opportunity laws differ from diversity management?
What is the purpose of the EEOC?
According to diversity management, what are the benefits of introducing gender diversity to TEC?Talal Engineering Company (TEC) was founded early in the 21st century as a small, family-run business located in Dubai, United Arab Emirates(UAE). Many companies in this area are family-run, and some
Generally, what should the diversity management program be designed to accomplish?Talal Engineering Company (TEC) was founded early in the 21st century as a small, family-run business located in Dubai, United Arab Emirates(UAE). Many companies in this area are family-run, and some have grown
Explain why the senior managers may be against gender diversity in TEC.Talal Engineering Company (TEC) was founded early in the 21st century as a small, family-run business located in Dubai, United Arab Emirates(UAE). Many companies in this area are family-run, and some have grown significantly as
What might occur if LaConya begins to evaluate Les in the manner she should likely have been doing all along?Les Partain, manager of the training and development department for Gazelle Corporation, was 64 years old and had been with the firm for more than 30 years. For the past 12 years he had
What actions should LaConya have taken in the past to avoid her current predicament?Les Partain, manager of the training and development department for Gazelle Corporation, was 64 years old and had been with the firm for more than 30 years. For the past 12 years he had served as Gazelle’s
From a legal viewpoint, what do you believe LaConya can do regarding this situation? Discuss.Les Partain, manager of the training and development department for Gazelle Corporation, was 64 years old and had been with the firm for more than 30 years. For the past 12 years he had served as
How do countries other than the United States view sexual harassment?
What is underutilization?
What are some guidelines to follow with regard to religion-related discrimination?
How does the EEOC interpret the national origin guidelines?
How does the EEOC define sexual harassment?
What is the difference between disparate treatment and adverse impact?
What do we call the phenomenon that impedes women and minorities from career advancement?
When were baby boomers, Generation X, Generation Y,and Generation Z born, and how they can work together in an organization?
Why have employee retaliation charges experienced a dramatic increase?
Briefly describe the following laws:(a) Civil Rights Act of 1866(b) Equal Pay Act of 1963(c) Lilly Ledbetter Fair Pay Act of 2009(d) Title VII of the Civil Rights Act of 1964, as amended in 1972(e) Pregnancy Discrimination Act of 1978(f) Civil Rights Act of 1991(g) Age Discrimination in Employment
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