Understanding Human Resources Management A Canadian Perspective 1st Canadian Edition Melanie Peacock, Eileen Stewart, Monica Belcourt - Solutions

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Discuss attempts at legislating ethics.
Describe sources of ethical guidance.
Explore the concept of business ethics.
Define ethics, corporate social responsibility, and corporate sustainability.
Describe the human resource management profession.
Identify ways that country culture influences global business.
Discuss human resource management issues for small businesses.
Describe the importance of employer branding.
Explain the importance of corporate culture and human resource management.
Identify the elements of the dynamic HRM environment.
Explain how HR serves as a strategic business partner.
Describe who performs human resource management activities.
Identify the human resource management functions.
Define human resource management.
Since the “test” for implementing a policy is only applicable to unionized work environments, do you think “personal appearance” ought to be a prohibited ground in human rights legislation? Why or why not?With the variety and extent of body piercings on many people, one would think that it
Do you think an employer ought to be able to institute any type of dress code, including one dealing with body piercings? Why or why not?With the variety and extent of body piercings on many people, one would think that it is okay to have and display them in any work environment. However, this may
What should the union do now? Explain your answer.Perhaps the biggest stories about unions and the work environment over the past couple of years has been the issue of sexual harassment and how widespread it still is. When the behaviours of a former CBC host, Jian Ghomeshi, made the news, CBC
Should there be consequences for the employer for not dealing with the matter sooner?Why or why not?Perhaps the biggest stories about unions and the work environment over the past couple of years has been the issue of sexual harassment and how widespread it still is. When the behaviours of a former
Is posting the decision in a place for all employees to see a sufficient consequence for the union? Why or why not?Perhaps the biggest stories about unions and the work environment over the past couple of years has been the issue of sexual harassment and how widespread it still is. When the
Access the Canadian Industrial Relations Board website, where decisions of cases can be found. Also access the site of your provincial labour relations board (see Toolkit 10.1 above) and the link to decisions. Retrieve 1 from each site. Prepare a 2- to 3-page report describing the decisions,
During a union organizing drive, labour and management will develop a plan to present their perspectives to employees. A goal of each side will be to collect information on the other that can be used to build a case for or against the union. In addition, each side will seek to avoid committing
A group of students wants a health-food restaurant on their college campus. College administrators want a Tim Hortons franchise. Resources allow for only 1 food outlet.Divide the class into bargaining teams, with 1 team representing the students and the other team representing the college
Access to technology has been changing the dynamics in bargaining. Go to UNI Global Union at www.uniglobalunion.org and explore the various items in a global union in 150 countries that represents over 20 million workers in jobs ranging from graphics, to entertainment, to sport, and to tourism.
Welcome aboard CUPE, a media story produced by the Canadian Union of Public Employees, tells the story of what unionized flight attendants can look for from their union and is probably a union membership recruiting tool. Watch the YouTube clip at www.youtube.com/watch?v=dZnYTYQcxyA and then in
Sam Wong has decided to file a grievance with the shop steward, alleging that he was not promoted and a more junior (in seniority) employee was. Describe the steps in the grievance process and what information would be necessary.
The negotiations between Grand Plumbing Services International and its union have become deadlocked. What form of bargaining power does each side possess to enforce its bargaining demands? What are the advantages and disadvantages of each form of bargaining power for both the union and the employer?
Your best friend has recently been appointed a shop steward of their work unit. You know the friend’s manager and feel the manager has always been fair in dealing with staff. What advice might you give your friend in their new role?
What approach might an employer take to discourage employees from joining a union?What response might a union make?
One of your friends is a manager in a Canada-wide retail chain. All the stores in Ontario have just become unionized, and your friend is not sure how to treat the staff. What advice would you give?
What were the reasons the collective agreement was achieved?
What was the primary reason Copp became involved in labour relations?
What does Copp say is the most important asset of any airline?
What are the reasons for success in Jazz reaching a long-term collective agreement with its pilots?
If you were Anjana, what would you have done?Most organizations have policies and practices regarding absence from the workplace.These same organizations usually track and monitor attendance and will take action when absence appears to be excessive. But what does the company do if a superior
Was there something else Anjana could have done? If so, what?Most organizations have policies and practices regarding absence from the workplace.These same organizations usually track and monitor attendance and will take action when absence appears to be excessive. But what does the company do if a
Do you think Anjana was correct in deciding to terminate Caleb when she did? Why or why not?Most organizations have policies and practices regarding absence from the workplace.These same organizations usually track and monitor attendance and will take action when absence appears to be excessive.
If an employer allows you to use your own smartphone at work for business purposes, should the employer be allowed to monitor emails? Why or why not?There are many sides to the issue of workplace privacy. The employee side holds that employees have the right to privacy, that employers should
Few studies have considered the impact of monitoring on employee behaviour.Does it reduce crime and make workplaces safer and more productive? Or does it increase stress and result in an adversarial relationship? What do you think and why?There are many sides to the issue of workplace privacy. The
Employers usually do not have policies on using the telephone at work. Why, then, do employers need to develop policies on monitoring the use of email, the Internet, social media, and other forms of technology?There are many sides to the issue of workplace privacy. The employee side holds that
Conduct your own Internet search, using any search engine, under the heading of“employee discipline.” Share with your classmates what you learned and provide at least 2 URLs you found helpful.
Access the following sites, which discuss employee privacy rights in the workplace. Prepare a 1- to 2-page report summarizing what each site has to offer. Indicate if there are any areas of the site that might be more helpful to an employee rather than an employer.???????? www.priv.gc.ca????????
Working in groups of 3 or 4, discuss the following questions:A. What would you do if you discovered that your employer was regularly following your tweets?B. Do you object to monitoring of employees? Why or why not?C. Would you object to being monitored? Why or why not?
Individually read the following scenarios. Then in groups of 4 to 5 students, determine if the situations are or are not fair. Explain your reasons. Be prepared to share your information with the rest of the class.A. Jane was using the company’s access to the Internet to locate childcare
Your professor is dealing with a case where a student was alleged to have cheated on the final exam. Would documentation be important? If so, what type of documentation would be necessary?
You were recently promoted to a management position. One of your first tasks is to discipline one of your staff for an ongoing tardiness problem. What information do you need prior to the discipline meeting, and how would you conduct the meeting?
Pardeep works as a millwright in a sawmill. The company is considering redesigning its discipline procedures to be oriented toward positive discipline. What would be the advantages and disadvantages of this change? What would the company want to include in the new procedure?
Suki frequently posts tweets about her unhappiness at work and makes derogatory comments about her manager. Does her employer have the right to control what she tweets? Why? What might the employer do?
What is Nutrien’s approach to handling personal information?
According to Jacak, what does Nutrien’s privacy policy provide to employees?
Jacak states that respect is the “bedrock” to employee relations practices. What does this mean?
What does John Jacak in the HRM Close-up say are the most important aspects in a privacy policy?
Is it time for Jessie and Ashton to hire an HR person? How should a company determine if it is time to hire someone with this specialized knowledge and/or experience?
What performance management plan should be implemented for sales clerks? What performance management plan should be implemented for the inventory specialist?
Is there anything wrong, from an HRM perspective, with the expansion plans?
If a second location opens, how should new sales clerks be trained? Explain why this is the preferred method.
What unique benefits could This Makes Scents offer employees? Why did you select these items?
Jessie and Ashton had offered Sandra more money to stay in her current role with the company. What problems could have occurred if Sandra had accepted their offer?
How might employers ask employees about components of a total rewards program without creating unrealistic expectations?One answer is to ask employees, although there might be concern that by asking, employees will have raised expectations as to what should be included. However, by not doing so, a
If you could build your own total rewards program, what would be the components?Explain your answer.One answer is to ask employees, although there might be concern that by asking, employees will have raised expectations as to what should be included. However, by not doing so, a company may put
Given that Ravi has no access to immediate funds and cannot give salary increases to other employees, what should he do next? Clearly outline a strategic plan of action that he should follow.Ravi Singh sat at his desk and wondered what his next steps should be. As the manager of the accounting
Why do you think Tracey did not care about her benefits? What should Ravi do to ensure that his other employees do not feel the same way?Ravi Singh sat at his desk and wondered what his next steps should be. As the manager of the accounting department at Auto Parts Inc., he noticed that his
How do you think the other employees learned about Bob’s salary? What could have been done to prevent this?Ravi Singh sat at his desk and wondered what his next steps should be. As the manager of the accounting department at Auto Parts Inc., he noticed that his employees were not as happy and
Since pay for performance is an important factor governing compensation increases, managers must be able to defend the compensation recommendations they make for their employees. Merit raises granted under a pay-for-performance policy must be based on objective performance ratings if they are to
Assume that you have just been hired as the store manager for a high-volume discount store in Winnipeg. Other stores in Alberta are owned by the same person. The previous manager recently hired 10 part-time employees. The store has more than 50 full-time employees. Whereas the part-time employees
Think about your dream job. Do you know how much it pays? Working in pairs, go to Monster.ca (www.monster.ca) and use its Salary Wizard to find out how much that job would earn in the nearest large city to you. Is information about the methodology used provided? What would you need to do to
You are the owner-operator of a bicycle rental company in a large city. You have decided that you need to hire someone who can assist you, particularly in taking telephone reservations and working with customers. However, you’re not sure how much you might have to pay someone for this work. Where
You work for a yoga studio in your community as an instructor. The manager has approached you about your thoughts on introducing a bonus based on the number of classes taught and the total number of students who regularly attend. How would you respond and why?
You were recently promoted to a management position. Your company is in the retail grocery business and has a policy that managers are paid a salary instead of an hourly wage. What are the advantages and disadvantages to you and your company?
A large-chain retail store in your community has many part-time employees, primarily in the 18 to 25 years age range. The corporate office is considering providing a modest benefits program for part-time employees. The local manager knows you are taking an introductory course in human resources
What additional benefits would you recommend that APTN offer employees? Why?
What could be some potential problems with the peer recognition program at APTN?
Why are employees at APTN motivated by the rewards and recognition they receive?
Monika Ille describes APTN’s approach to total rewards as “holistic” in order to create a healthy work environment. What does Ille mean by this?
If Mabel’s Labels decided to use a different approach to performance, what approach would you suggest? Why?It does work at Mabel’s Labels, an Ontario company that designs, manufactures, and sells waterproof labels for identifying personal belongings. In its brief 13 years in business, it has
Would a results focus work in a financial services institution? Why or why not?It does work at Mabel’s Labels, an Ontario company that designs, manufactures, and sells waterproof labels for identifying personal belongings. In its brief 13 years in business, it has expanded into Walmart in both
Does Charlie have any responsibility for the poor performance review he received?Why or why not?Charlie Lu sat at his desk staring at his resumé. He wondered if he should immediately quit his job and start looking for a new position. “That doesn’t make sense,” thought Charlie, as he had
What type of performance method should Onway Stationery use for salespeople? Why?Charlie Lu sat at his desk staring at his resumé. He wondered if he should immediately quit his job and start looking for a new position. “That doesn’t make sense,” thought Charlie, as he had bills to pay and
What could have been done to prevent Charlie from being surprised during the performance review?Charlie Lu sat at his desk staring at his resumé. He wondered if he should immediately quit his job and start looking for a new position. “That doesn’t make sense,” thought Charlie, as he had
Instead of looking for a new job, what other action could Charlie take?Charlie Lu sat at his desk staring at his resumé. He wondered if he should immediately quit his job and start looking for a new position. “That doesn’t make sense,” thought Charlie, as he had bills to pay and needed the
Working in groups of 4, review the following descriptions of 3 different employees.Describe the possible causes of poor performance in each case. Then pair off and create a role-playing scenario to practise giving performance feedback. (For assistance, review the role-playing information in Chapter
Your friend works as a manager in a small credit union and has asked your advice on how to give feedback to a staff member who did not handle a customer request particularly well. What suggestions would you give?
You’ve just started working at a high-end grocery store in a large city. The store manager wishes to develop a graphic rating scale for cashiering staff. Identify 3 critical areas of the job (e.g., “interactions with customers”) that should be evaluated using this performance management
You have just been hired as a customer service representative at a major retail chain store. The branch manager has asked that you work with a small task force to develop an appropriate set of performance standards and an appropriate review method. What would you recommend and why?
Why are managers uncomfortable with providing performance feedback? What can be done to address this?
Will formal performance reviews become obsolete? Why or why not?
Could a 360-degree review be used to assess the performance of a bartender? Why or why not? If implemented, who should be providing feedback?
What should happen when a manager and an employee cannot agree on performance goals?
Other than an employee’s direct manager, who else could be involved in assessing an employee’s performance at Prairie Girl Bakery?
If Prairie Girl Bakery implements a more formal performance appraisal system, which method should be used? Why?
What does Jean Blacklock mean by “praise in public, coach in private”? Are there any drawbacks to this approach?
Why does informal, in-the-moment coaching work as an effective method of managing performance at Prairie Girl Bakery?
What possible legal liabilities is the company facing? Why?Jason was excited about his first day of work at Jimmy’s Jungle Gym. As a second-year kinesiology student, this job would provide Jason with the opportunity to work with young children and teach them about active and healthy
Outline an effective orientation process that Jimmy’s Jungle Gym should use. Consider what should be done prior to, on, and after the first day of employment.Jason was excited about his first day of work at Jimmy’s Jungle Gym. As a second-year kinesiology student, this job would provide Jason
What tools and resources might be used in lieu of manuals to orient new employees?Jason was excited about his first day of work at Jimmy’s Jungle Gym. As a second-year kinesiology student, this job would provide Jason with the opportunity to work with young children and teach them about active
Who should be in charge of orienting new employees at the Jungle Gym? Why?Jason was excited about his first day of work at Jimmy’s Jungle Gym. As a second-year kinesiology student, this job would provide Jason with the opportunity to work with young children and teach them about active and
If implemented, how should Priya measure the return on investment of online training?After 15 years of managing one of the leading sales departments, Priya Bandali was excited about her promotion to the position of learning and development manager for Elevated Software.Elevated had over 300
If implemented, how can employees be motivated to utilize the online training?After 15 years of managing one of the leading sales departments, Priya Bandali was excited about her promotion to the position of learning and development manager for Elevated Software.Elevated had over 300 salespeople
Given the increased complexity of employees’ work and the demand for certain competencies, will online modules be an effective way to train employees at Elevated? What other cost-effective methods of training could be used?After 15 years of managing one of the leading sales departments, Priya
What is the first thing that Priya should do before proceeding with implementing online learning across the company? Why is this important?After 15 years of managing one of the leading sales departments, Priya Bandali was excited about her promotion to the position of learning and development
You work in an organization that focuses on wine sales and marketing. Recently, there have been a number of complaints about a particular customer service representative in terms of the accuracy of wine knowledge shared with customers and the timeliness of work orders. Complete the 5-steps in the

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Understanding Human Resources Management A Canadian Perspective 1st Canadian Edition Melanie Peacock, Eileen Stewart, Monica Belcourt - Solutions

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