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organizational behaviour understanding
Organizational Behaviour Understanding And Managing Life At Work 12th Edition Gary Johns, Alan M. Saks - Solutions
Describe self-determination theory, and provide an example of when your motivation was controlled and when it was autonomous. What factors contributed to your autonomous motivation and controlled motivation, and what effect did your motivation have on your performance? What effect did it have on
What is the relationship between cognitive ability and emotional intelligence with job performance? When would emotional intelligence be most important for a person’s job performance? When is cognitive ability especially important for job performance? What is more important for performance,
Use Maslow’s hierarchy of needs and Alderfer’s ERG theory to explain why assembly line workers and executive vice-presidents might be susceptible to different forms of motivation.
Colleen is high in need for achievement, Eugene is high in need for power, and Max is high in need for affiliation. They are thinking about starting a business partnership. To maximize the motivation of each, what business should they go into, and who should assume which roles or jobs?
Debate the following statements: Of all the motivational theories we discussed in this chapter, goal setting theory is the simplest to implement. Goal setting is no more than doing what a good manager should be doing anyway.
Critique the following assertion: People are basically the same. Thus, the motivation theories discussed in the chapter apply equally around the globe.
Refer to the cross-cultural dimensions of values described in Chapter 4 (i.e., work centrality, power distance, uncertainty avoidance, masculinity/femininity, individualism/collectivism, and long-term/short-term orientation) and discuss the implications of each value for exporting the work
Consider the basic characteristics of motivation in relation to operant learning theory and social cognitive theory. What are the implications of operant learning theory and social cognitive theory for motivation, and how do they compare to the theories of work motivation described in this chapter?
1. Do you think it was a good idea for Professor Hackenbush to use goal setting to motivate the TAs? How effective was this motivational strategy?2. Use goal setting theory to explain why Professor Hackenbush’s approach to setting goals for the TAs was not very effective and how it could have
1. Discuss the motivation and the motivational strategies being used at Ruffian Apparel for each group of employees (store manager, assistant manager, part-time and full-time associates). How motivated are employees, and what are they motivated to do? How do the theories of motivation help us
1. What factors do you think contribute to the performance of the employees at DATATRONIC? Refer to Exhibit 5.1 to explain your answer.2. Consider the needs of the employees at DATATRONIC. What is most likely to motivate them? How important are intrinsic and extrinsic motivators? Is their
1. What factors do you think contribute to the performance of the employees at DATATRONIC? Refer to Exhibit 5.1 to explain your answer.2. Consider the needs of the employees at DATATRONIC. What is most likely to motivate them? How important are intrinsic and extrinsic motivators? Is their
1. Describe the practices that Lincoln Electric uses to motivate employees. What are some of the consequences of these practices for employees and the company?2. Discuss the motivational system at Lincoln Electric, using each of the need theories of motivation. What does each theory say about the
Use one of the need theories of motivation (Maslow’s hierarchy, Alderfer’s ERG, or McClelland’s need theory) to characterize the state government’s current motivational system. What kinds of individuals would be attracted to work in the current system?
Use expectancy theory to analyze the state government’s current motivational system. Consider motives to “produce” and motives to “participate.” Use the concepts of outcomes, valences, expectancies, and instrumentalities in your answer.
Given your answer to question 3, what special demands do your proposed changes make on supervisory personnel, especially with regard to their roles as motivators and developers of employees?
Will your new and improved civil service system require a revised hiring strategy? What changes in hiring will have to take place?
Imagine two insurance companies that have merit pay plans for salaried, white-collar employees. In one organization, the plan truly rewards good performers, while in the other it does not. Both companies decide to make salaries completely public. What will be the consequences of such a change for
Imagine an office setting in which a change to a four-day week, flex time, or telecommuting would appear to be equally feasible to introduce. What would be the pros and cons of each system? How would factors such as the nature of the business, the age of the work force, and the average commuting
What work design characteristics are most important for you, and why? If you were to redesign the job you currently hold or a job you have previously held, what work design characteristics would you change? How and why would you change them?
What is the relational architecture of jobs, and why is this important for job design? Discuss your current or most recent job in terms of its relational architecture. How can the relational architecture of your job be improved, and what effect would this have on your motivation? What is job
Describe some jobs for which you think it would be difficult to link pay to performance. What is there about these jobs that provokes this difficulty?
You are, of course, familiar with the annual lists of the world’s 10 worst-dressed people or 10 worst movies. Here’s a new one: A job enrichment consultant has developed a list of the 10 worst jobs, which includes highway toll collector, roofer, bank guard, garbage collector, and elevator
What are the essential distinctions between gainsharing, profit sharing, and employee stock ownership plans? How effective is each pay plan, and what are the advantages and disadvantages?
Some observers have argued that the jobs of the prime minister of Canada and the president of the United States are “too big” for one person to perform adequately. This probably means that the jobs are perceived as having too much scope or being too enriched. Use the Job Characteristics Model
Why do you think employees and managers seriously underestimate the importance of pay as a motivator? What are the implications of this for organizations’ use of pay to motivate employees? What are the consequences?
How is the concept of workforce diversity related to the motivational techniques discussed in the chapter?
Although an increasing number of organizations are offering their employees the opportunity to telecommute, many employees who have tried it don’t like it and prefer to be in the workplace. Why do you think some employees do not want to telecommute and some have even returned to the workplace
Why would workers consciously restrict their productivity under piece-rate?
What are some of the reasons that merit pay plans are often ineffective and what can be done to make them more effective?
What are some of the reasons that wage incentive plans are often ineffective and what can be done to make them more effective?
Contrast the traditional view of job design with the more recent approach.
How do the moderating variables influence outcomes in the Job Characteristics Model?
What are some of the problems with job enrichment and how can they be managed?
What is Management by Objectives (MBO)? What problems may develop with its implementation?
Define flex time and telecommuting. How does each affect the quality of working life?
Distinguish between the various pay plans used to motivate teamwork. What are the advantages and disadvantages of them?
What factors should an organization consider when deciding on a strategy to motivate employees?
What is the difference between job design and work design? Compare and contrast the different work design characteristics.
What is the meaning of the relational architecture of jobs and how does it contribute to what is known about job design?
What is job crafting and what are the different ways that employees can engage in job crafting? How is job crafting different from other approaches to job design?
Merit pay plans often require managers to conduct performance evaluations of their employees to determine the amount of merit pay to be awarded. Discuss some of the perceptual problems and biases described in Chapter 3 that could create problems for a merit pay plan. What can be done to improve
Using each of the motivation theories described in Chapter 5, explain how job design, job enrichment, work design, and relational job design can be motivational. According to each theory, when are job design, job enrichment, work design, and relational job design most likely to be effective for
In Chapter 2, employee recognition programs were discussed as an organizational learning practice. Using the material presented in this chapter, describe the potential for employee recognition programs to be used as a motivational practice. What aspects of recognition programs might be especially
1. Describe the job characteristics and critical psychological states of Sabrita’s job. According to the Job Characteristics Model, how motivated is Sabrita? What does the Job Characteristics Model predict about the way her job is designed and its effect on her job attitudes, motivation, and
1. Comment on the fixed salary system that Andrew adopted from his former employer. Why was this system not effective for motivating the plant workers?2. Do you think that scrapping the fixed salary system and replacing it with the piece- rate system was a good idea? What are some of the strengths
Describe the kind of skills that you would look for in members of self-managed teams. Explain your choices. Do the same for virtual teams.
When would an organization create self-managed teams? When would it use cross-functional teams? When would it employ virtual teams?
Explain how a cross-functional team could contribute to product or service quality. Explain how a cross-functional team could contribute to speeding up product design.
Some organizations have made concerted efforts to do away with many of the status symbols associated with differences in organizational rank. All employees now park in the same lot, eat in the same dining room, and have similar offices and privileges. Discuss the pros and cons of such a strategy.
You are an executive in a consumer products corporation. The president assigns you to form a task force to develop new marketing strategies for the organization. You are permitted to choose its members. What things would you do to make this group as cohesive as possible? What are the dangers of
Suppose that a group of United Nations representatives from various countries forms to draft a resolution regarding world hunger. Is this an additive, disjunctive, or conjunctive task? What kinds of process losses would such a group be likely to suffer? Can you offer a prediction about the size of
Mark Allen, a representative for an international engineering company, is a very religious person who is active in his church. Mark’s direct superior has instructed him to use “any legal means” to sell a large construction project to a foreign government. The vice-president of international
Discuss the relationship between group size and group performance.
What are the functions that group norms serve?
Suppose you wanted to undermine the cohesiveness of a group. What would you do?
Discuss the pros and cons of forming an organizational task force with members who have very similar attitudes and personalities versus forming one with members who have very different attitudes and personalities.
Give an example of a person who is experiencing both intrasender and intersender role conflict.
Explain why making groups larger does not always lead to an expected increase in performance.
You have to develop a checklist for designing an effective self-managed work group. What are its elements?
You have to develop a checklist for designing an effective cross-functional group. What are its elements?
You have to develop a checklist for designing an effective virtual team. What are its elements?
What is collective efficacy and how does it differ from self-efficacy? Why is collective efficacy important for teams?
What are shared mental models and why are they important for cross-functional teams? Why are they a challenge to instill in cross-functional teams?
What role do perceptions play in group development? Refer to the discussion of perceptual process and biases in Chapter 3 and discuss the implications for each stage of group development. What are the implications for improving the development of groups?
How can groups be motivated? Consider the implications of each of the work motivation theories described in Chapter? What do the theories tell us about how to motivate groups?
Students might wish to know that Amazon actually put a group attendance bonus in place in its German “fulfillment centres” (known elsewhere as warehouses!). Trade union officials viewed the practice as divisive. See Kessler, S. (2017, April). Amazon is using peer pressure to keep German
Janet, a student, never liked working on group assignments; however, this time she thought it would be different because she knew most of the people in her group. But it was not long before things started going badly. After the first meeting, the group could not agree when to meet again. When they
This incident is useful for helping students learn how to work better in groups. It is important to highlight the need for group members to come to an agreement early on as to what their purpose is, what the roles and responsibilities will be for each group member, and what the group norms will
1. Discuss the stages of group development and the implications of them for the development of the teams at Levi Strauss.2. Discuss some of the norms that emerged in the teams. What was their function and how did they influence the behaviour of group members?3. Discuss the role dynamics that
Consider how you were socialized into the college or university where you are taking your organizational behaviour course. Did you have some unrealistic expectations, and did you experience a reality shock? Where did your expectations come from? What outside experiences prepared you for college or
What does it mean to be proactive during the socialization process, and what are the different ways that newcomers can be proactive? To what extent have you used each of the proactive behaviours described in the chapter (see Exhibit
What are the pros and cons of providing realistic job previews for a job that is objectively pretty bad? What about for a job that is pretty good?
Imagine that you are starting a new business in the retail trade. You are strongly oriented toward providing excellent customer service. What would you do to nurture a strong organizational culture that would support such a mission?
What is the difference between a traditional orientation program and a Realistic Orientation Program for Entry Stress (ROPES)? What is the difference between a realistic job preview (RJP) and ROPES? Why and when would you use each of these during the socialization process (traditional orientation
Refer to the work-related values that differ across cultures presented in Chapter 4 (i.e., work centrality, power distance, uncertainty avoidance, masculinity/femininity, individualism/collectivism, and long-term/short-term orientation) and consider how the culture of an organization in Canada
What do the results of the staff survey say about the culture at York Region Children’s Aid Society? What role does culture play in explaining employees’ attitudes, behaviour, and well-being? Do you think YRCAS needs to change its culture, and if so, how should it proceed? Do you think the
1. Explain how Jason’s anticipatory socialization might be contributing to his disappointment and job attitudes. How might this situation have been prevented?2. Explain how unrealistic expectations and the psychological contract can help us understand Jason’s situation.3. Comment on the use of
1. Describe the culture of the TTC. What values, norms, and behaviours are associated with the culture? How has the culture influenced what happens in the organization and employees’ attitudes and behaviours?2. What are some of the assets and liabilities of the TTC’s culture?3. What factors
Are leaders born or made? Consider each perspective (leaders born versus made) and the implications of each for organizations. What does each perspective suggest that organizations should do to ensure that they have effective leaders? Based on the information in this chapter, do you think that
Describe a situation that would be ideal for having employees participate in a work-related decision. Discuss the employees, the problem, and the setting. Describe a situation in which participative decision making would be an especially unwise leadership strategy. Why is this so?
What are transformational leaders skilled at doing that gives them extraordinary influence over others? Why do you think women are more likely to be transformational leaders than men? Describe a leadership situation in which a transformational leader would probably not be the right person for the
What are the main findings from the GLOBE project, and what are the implications for leadership across cultures? If a leader from Canada takes on an assignment in another culture, will they be successful? What is most likely to improve the chances of success?
Discuss the theories of positive leadership (empowering, ethical, authentic, and servant). How is each type of leadership different from traditional theories of leadership? When would each type of leadership be required? Explain your answer.
Mexico has a fairly high-power distance culture, while the United States and Canada have lower power distance cultures. Discuss how effective management techniques might vary between Mexico and its neighbours to the north.
5. Give an example of an employee who is experiencing distributive fairness but not procedural fairness. Give an example of an employee who is experiencing procedural fairness but not distributive fairness.
Describe some job aspects that might contribute to job satisfaction for a person in a more collective culture. Do the same for a person in a more individualistic culture.
HOW MUCH DO YOU GET PAID? Joan had been working as a reporter for a large television network for seven years. She was an experienced and hardworking reporter who had won many awards over the years for her outstanding work. The work was exciting and challenging, and at \($75\),000 a year plus
To stay competitive, many organizations regularly upgrade their computer technology. This was the case for Courier Cats, a small but profitable courier firm. To improve the delivery and tracking of parcels, the company decided to invest in new software. It was expected that the new software would
What is corporate social responsibility (CSR) and what does it have to do with organizational behaviour? Explain how an understanding of organizational behaviour can help organizations become more socially responsible.
Discuss how the goals of the field of organizational behaviour are related to the managerial tasks of analysis and action.
Why is survival a goal of virtually all organizations?
Discuss the following statement: Organizational behaviour technologies should not be developed to control the behaviour of individuals in organizations.
What does the term contingency mean? Why are contingencies so central to an understanding of how organizations function?
Why is it important to study organizational behaviour?
Discuss how organizational behaviour can influence the competitiveness and success of an organization.
Discuss some of the contemporary concerns of management and the role of organizational behaviour in the successful management of these concerns.
Discuss the importance of human capital, social capital, and psychological capital for organizations and employees.
Define and discuss precarious work. What are the pros and cons of precarious work for employees and organizations?
Last year, George was preparing for his mother’s first visit to Canada. George had immigrated to Canada from Haiti six years earlier. His dream was for his mother to come to Canada to meet his new family and live with them. He had been working hard and saving money for many years to pay for his
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