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Managing Conflict Through Communication 5th Edition Dudley Cahn, Ruth Abigail - Solutions
Look at websites associated with secular humanism (e.g., Free Inquiry magazine at http://www.secularhumanism.org/index.php?section=fi&page=index) and evangelical Christianity (e.g., Reasons to Believe at http://www.reasons.org/). How does each side characterize itself? How does each side
Look up information about one of these intractable issues: Sudan, Israel, Ireland, Guatemala, or another of your choice. Try to summarize the positions of the major parties to the conflict. How would you use critical theory or ripeness theory to advise those in the conflict?
Watch television for an hour, paying close attention to the commercials. Alternatively, go through an advertisement‐heavy magazine such as Vogue. What are the values being sold to the viewer or reader? Are these good values? Why or why not? How do they reflect a worldview?
Is the idea of nonviolence in words and actions workable? Why or why not?
How has the world changed for you since 9/11? How do you see the impact of that event on life in general? What would you like to see happen?
What is the place (if any) of faith (of any kind) in politics? What are the advantages of a faith‐based government? The disadvantages?
Have you heard the term “worldview” before? In what context? Does it seem like a useful concept to you? Why or why not?
On what issues are you likely to find yourself embroiled in an intractable issue? What happens when you argue with people who believe they have absolute Truth and do not even listen to what you have to say? How can you learn to listen to the other side of issues that are important to you?
The class meets to discuss the exercise. Based on its Form 1, each nation summarizes its meetings with the other nations and internal discussions that resulted in decisions made by the nation. They should point out if and how they applied the basic values first agreed on in their international
At the end of the meetings and discussions, the members of each nation discuss their answers to Form 1 and answer the questions. This form may serve as a basis for each nation’s report to the class.
The members of each nation decide who will represent them in their meetings with members of other nations and how these representatives are to interact and cooperate with the other nations on “a mutual concern” (see below). Representatives return to discuss their meetings with the rest of the
Divide the class into four nations with at least three members each, so that at least one person can meet with the other three nations simultaneously. Members of each nation are to name their society, list several values and beliefs, which guide their decisions at home and when dealing with other
Consider a critical theory approach, and examine the dynamics that occurred in your own nation. Were any members playing a more dominant role and others less so? Were you all equally supportive of your nation’s worldview? Were any members marginalized even in subtle ways? Do members of your
Considering ripeness theory, do you think that your nation and any of the other nations were engaged in a mutually hurting stalemate?
Did members of your nation or any other nation want to stop meeting and quit talking? Did they think that it was pointless to meet and discuss matters of mutual concern? Was there talk of going to war against the other nation?
Did members of your nation want to change any aspects of the worldview your nation created at the beginning of this exercise?
How would you characterize the other nations’ discourse (violent vs. nonviolent communication)? Did members of any nation make demands rather than requests, threats rather than showing compassion?
Were the views of members of your nation or any other nation repeated more than once (or many times, over and over)? What were they?
Were there any issues that you thought members of your nation or any other nation should have understood, appreciated, and supported, but they did not?What was their reasoning?
Did members of your nation or any of the other nations engage in name calling or other personal attacks (calling someone stupid, ignorant, prejudiced, etc.)?
Did members of your nation or any of the other nations treat each other as “mad, bad, sick, or stupid,” and say anything like “We cannot reason with people like that!”?
Did any intractable issues arise? (Fueled by dislike of other nations; central to conflicting nations’ worldviews? Conflict over who is right and who is wrong?Couldn’t get past the issue?)
Describe your nation’s worldview (beliefs, values/ethics, rituals).
What stages did your group progress through (forming, storming, norming, performing, termination)?
Did anyone say anything to other members of the group that you thought helped facilitate the group’s decision making or conflict management? What efforts contributed to compromise and collaboration?
Did anyone say anything to other members of the group that made anyone appear to feel uncomfortable? What did that person say? What efforts contributed to avoidance, accommodation, or competing?
How effective was the leader?
What were the group’s goals?a. What were the group’s instrumental goals? Any conflicts over them?b. What were the group’s relationship goals? Any conflicts over them?c. What were the group’s identity goals? Any conflicts over them?d. What were the group’s process goals? Any conflicts over
Draw the group (i.e., small circles for group members all in a circle) and show who talked to whom (draw lines/arrows from one person to others). Was there an equal amount of communication between the leader and other members of the group? Did group members interact with one another? Did cliques
Were there conflicts over process goals; how were they resolved?
Were there conflicts over identity goals; how were they resolved?
Were there conflicts over relationship goals; how were they resolved?
Were there conflicts over instrumental goals; how were they resolved?
Was a discussion leader selected by the group? How well did that person function in his or her leadership role?
Read the following case and answer the questions following it.A few years ago my position at work changed, and I suddenly became responsible for the nursing and ancillary staff on the unit. I had worked with some of these nurses as equals, but now I was playing a supervisory role; suddenly my
Imagine you are in charge of creating a new program for employees at your place of business. Based on your reading of this chapter, create a list of principles for working together that you would teach to incoming employees.
Read the following case study. Imagine that you are a human resources officer to whom this person is relaying the information. How would you advise this person to operate more effectively in his or her group given the information you have learned in this chapter?When I began working at my new job a
Have you encountered a bully? List the strategies you read about in this chapter that you could use to deal with a bully in that kind of situation.
Consider a situation in which you experienced a conflict based on diversity issues. What was it about? How did you manage the conflict? Explain how you might apply any of the chapter’s suggestions for managing that conflict.
Recall a group conflict in which you have been involved. Explain how you might apply any of the chapter’s suggestions for managing that conflict.
Give an example of a process conflict, a task conflict, and a relationship conflict in a group or organization.
Think back to one of your experiences in a group. Describe the experience and show how your group went through the five stages of group development.
Have you ever been the victim of a workplace bully? How did you respond to it? Were your efforts effective?
How do you try to balance your work and personal life? How do you avoid or minimize conflicts between them?
Where have you seen issues related to diverse members become a conflict in groups or organizations?
What kind of roles do you play in groups? Are you comfortable with those roles?
Have you used an avoiding strategy in the past with a group and found that things did work out over time?
When have you seen task‐related conflict contribute to productivity in a group or organization?When has it been unproductive?
The observers use Form 1 to report on the mediation, discuss it with the parties and comediators, suggesting ways to improve it.
The co‐mediators write up the final agreement and ask the parties to sign it. Everyone gets copies.
The co‐mediators facilitate productive discussion of the issues, record areas of agreement, and help the parties find ways to resolve issues.
The co‐mediators ask the parties what they want from the mediation.
The co‐mediators should present the opening statement for the mediators, announce ground rules, and ask one of the conflicting parties to “tell his (or her side) of the story.”After that person finishes uninterrupted, the other party is asked to do the same.
Now it is time for the two conflicting parties to meet with the co‐mediators and make introductions. Observers do not sit with the role players but a short distance away where they can observe and hear the mediation. One conflicting party will let the mediators know that she or he would like to
The two co‐mediators should discuss their duties. Who will present the opening statement for the mediators and who will take notes on areas of agreement between the conflicting parties?
Conflicting parties should be separated temporarily from the co‐mediators, to discuss how they will role play a mediation. They can pick a role play from the list below (or make up one of their own) and discuss how to proceed (one may decide to get a little emotional; one may be more stubborn at
Form groups of at least five persons, two conflicting parties, two co‐mediators, and one or more observers. A class may have several mediations going on simultaneously in different areas of the classroom.
List and briefly describe the steps the third party should go through for this hypothetical mediation.
Describe the role of mediator for whomever intervenes as a third party.
Define mediation and explain whether you think a third party should intervene as a mediator, and why.
Apply the chapter objectives to the following case study.My mother allows my 13‐year‐old sister, Leanne, to publish a blog [online journal].She did not know what Leanne was writing about online until she started receiving long distance telephone calls from older men asking for her by name. Both
Read over the following scenario and draft an agreement using the format, “X agrees to this and Y agrees to that.” Strive for balance as much as possible.One roommate cares about the cleanliness of the shared apartment, but the other roommate has shown no interest in helping out. However, in
For the above case, write out at least four statements that demonstrate fractionation, framing, reframing, and common ground.
Read the following case study, and identify the issues that the conflicting parties should discuss.Two employees, Brian and Jon, complain to you about the other’s work habits.Both work in the same enclosed office and there are no other spaces available where either could be shifted. Brian likes
Now it is your turn. Imagine yourself as a mediator and write an opening statement for the following case.Two residence hall roommates, Mr. X and Mr. Y, have differences of opinion on what they like to listen to on the stereo, what they like to eat, when they have visitors, when they wake up or
Why should communication majors make good mediators? Why might lawyers and psychotherapists find it difficult to effectively play the role of mediator?
How might you use techniques such as fractionation, framing, reframing, and common ground for solving problems that don’t involve interpersonal conflicts?
Have you studied rules in other communication courses? What are communication rules? How do mediators enforce communication rules?
What experience, training, and abilities do you possess that would make you a good mediator? Where are you weak? What could you do to become a better mediator?
Did you receive mediation training in elementary, middle, or high school? Did you find the training useful? What disputes did you mediate? If you did not receive such training, would you like to? Does your college or university offer mediation training?
When might you use mediation in a family conflict? Please explain your answer.
List and describe each step in mediation. How would each of these steps apply to the above scenario?
Would you need a mediator in a family situation, as described above? Please explain your answer in the context of what you read in the textbook.
In your own words, explain the concept of mediation and demonstrate the role a mediator plays in conflict management. In the given scenario, evaluate and discuss whether a third party should intervene. Explain your response.
Recall a recent conflict you observed or experienced that concerned a tangible issue or problem that is a scarce resource (not enough time together or money, a single object or place you can’t share, etc.). The conflict should be one that you resolved or have managed for the time being. Write a
Read the following case study and answer the questions that follow it.Last week I met with a colleague, the Division Chief for Right of Way (I am Division Chief of Planning), to discuss our mutual need to staff a receptionist position on the eighth floor of a new office building we will occupy
Write out examples of times you have used cost cutting, compensation, and logrolling in scarce resource conflicts. What clearly distinguishes each example as one type or the other?
Take a sheet of paper and make six columns on it. Label the columns mere disagreements, overblown conflicts, competition, verbally abusive conflicts, and physically abusive conflicts. In each column, identify a conflict you experienced or witnessed that took one of these forms. Your description
Can you think of examples where people either focused on the other person or tried to deal with the problem or issue instead? Discuss the outcomes.
Can you list some situations in which a different objective criterion is applicable? For example, list one that involves “majority rules” and others that involve other generally accepted standards.
In which common situations would you most likely resort to competitive negotiation?In which for cooperative negotiation?
When does the urge to compete affect your relationships? How do you make sure that both you and the other person understand that the competition is meant to be“friendly”?
Watch a movie that features a relational transgression that occurs between two or more people. How does it follow the model of forgiveness and reconciliation that was presented in this chapter? Some suggestions for viewing (in alphabetical order): Atonement, Changeling, Notes on a Scandal, The
Write out a description of a conflict involving a relational transgression that moved through the reconciliation process. Describe what happened at each step of the process.How long did it take? Was it worth it to you? Why?
Do an Internet search using the terms forgiveness, reconciliation, and revenge. What kinds of sites do you find? Which term produces more sites? Why do you think that is?
What constitutes a transgression in your relationships? Compare two relationships you are in, one with a close friend and one with an acquaintance, and list three transgressions.
Anne Lamott wrote that “not forgiving is like drinking rat poison and waiting for the rat to die.”43 Are there times when we should not forgive? How does this affect us?
What would it take for you to forgive the other person? What are the consequences of forgiving the other person? Of not forgiving the other person?
Return to the incident you described above in
Seven years ago a thief broke into your home, went through your personal belongings, and stole many of your possessions. He was caught, much of your property was returned to you (but some was damaged), and he was sentenced to seven years in a state prison. Are you now in a position to forgive him
Is there an event in your life that you find difficult to forgive? What is it? What makes it so difficult to forgive the other person? If you are not experiencing a difficult event now, describe a past event that you found difficult to forgive.
Was there a time when a “truth bias” worked against you in a relationship? What kind of relationship was it? How were you deceived? In retrospect, does it seem as though you should have known the other was lying to you?
If you wish, you can demonstrate your knowledge of the key concepts by telling us about a conflict situation involving anger that you or someone you know experienced.
Distinguish what principles might pertain to this case study to understand the role of anger better. Explain how they can be applied to the conflict above.
Based upon what you have read, what specific technique might the husband use to counter his anger? Explain why you chose this specific technique.
Explain one of the following concepts: anger‐in, anger‐out, or anger‐controlling. Which of these would best apply to the case study above and why?
This weekend, my boyfriend and I got into an argument. I wanted to resolve the conflict right away but my boyfriend got so angry, he walked to his car and sat in it for 10 minutes while I waited outside his house. I had handled the matter badly, by shouting when I didn’t get my way, and being
My roommate is really messy. She constantly throws her things around the room, leaving her items in the middle of the room. Then, she had the nerve to tell me that I do not clean the apartment enough. Why should I have to clean up her things that she leaves around?In fact, I do not even know where
My partner and I don’t let our feelings get overwhelming. We express how we feel. We do not keep things bundled up inside and we definitely do not like to explode and let a conflict get out of hand. We take a time out, do relaxation exercises, or engage in self‐talk. To take a time out, we can
When in conflict, one of my housemates always avoids everyone when she is upset, so we never know if she is upset at someone, or simply in a bad mood. It is hard to read her and we never know how to react, but yet she always expects us to understand how she is feeling. Those of us who live in the
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